Very professional and efficient indeed.
I had a wired DeWalt drill, which stopped working after I used for plaster mixing. I changed a fuse, but it remained out of order.
I found this company on Google search and filled an online estimate request in.
Ray called me on the following day. He clearly explained: (i) possible causes of fault and repair price for such cases; and alternatively (II) a couple of choices of a brand-new similar standard drill, specs and price for each; I opted to the repair as I wanted to know what happened to my tool. He arranged a tool pick-up immediately. Then a person came to pick my tool up as scheduled.
In a week time, I received a call from a technical expert. He explained the reasons and the status of my tool and his verdict is that my drill would not work properly even after repair. He offered a similar range of tools and I chose the one of the same manufacturer. The price was very reasonable (70 pounds), which was lower than my original drill I bought in 2008.
In a few days, the new drill was delivered with my old one. Neither pick-up/delivery costs nor repair work cost was charged, but only plus VAT.
I am quite satisfied with the quality and efficiency of their services. read more