Had a stove installed by Stova in Feb 2011. Like other reviewers on this site have said they are very polite and accommodating up until they take your money (upfront by the way they do not take cash on completion its a mystery why) after which not only did I receive zero customer service but they were incredibly rude and dismissive. Numerous phone calls and a visit to their shop later they still refused to properly site the stove as had been agreed. I ended up with a stove positioned ludicrously far into my lounge, dangerously close to carpet, with the flue system installed the wrong way up. Following a visit from a HETAS representative these faults were officially recognised. Matters rattled on until September 2011. I could have taken things further and pursued Stova through the courts but by that point I had run out of energy with it all. In the end I paid another company £600 to correct the faulty installation. This second company did a superb job, I wish I had gone to them in the first place. An absolute shambles. Mistakes can be made (though there is a line when mistakes simply become awful workmanship) but the real issue was the abject rudeness of the owners and their refusal to engage in purposeful conversation. As a side point, they spray painted the chimney recess in which the stove sits in a matt black! It looked ghastly. A huge swathe of black making my lounge look like some sort of opencast coal mine. The reason they gave was that if it was painted cream within weeks it would have become a dark brown. What utter rubbish. I subsequently painted it cream and 1.5 years later it looks as fresh as any of the rest of the paint in my lounge. A small thing but typical of Stova. An awful experience, a dangerous installation, a simply terrible company to deal with. read more

We had a stove fitted before xmas. Not sure if the installation would be considered easy by fitters but we had no problems. They came they didn't even stop for a cup of tea, tidied up after them selves and it was a very painless experience. Another guy from the company who wasn't involved in the actual installation talked us through using the woodburner and checked everything out. Nothing is ever perfect so haven't awarded them 5*. I am sure until you have these things fitted you would not be aware of some problems that may arise from installation but you should be ready for this before you take a desicion on these things. read more

I was concerned about chimney fires having done a lot of reading on the web and called around to get my chimney swept I found these guys and they are great they had someone out to me the day after i called and did a very thorough job. I also thought i was going to have to spend £1000 getting a flue liner installed as I'd been told that you have to have them for a wood burner. These guys knew the regs did a pressure test on the chimney and told me i didn't need a liner as it passed so saved me £1k by getting them in. I'm very pleased and would not hesitate to recommend them. read more

we have bought a wood burner from ''Stova'' and ask them to do the instalation as well as it part of the sevice, we paid thousands of pounds to them, we were realy looking foward to have a new wood burner. After the instaliation our problems started: the roof was leaking, fitters have to comeback to rectify it twice, after they stop the leak ( I Hope) we can't use the wood burner, because all smoke goes back into the house, the CO2 detector screems like mad and they refuse to comeback and sort the problem!!!!!!! read more

We recently had a Bodart & Gonay stove installed by Stova and, without exaggeration, they did an absolutely appalling job. They left the installation with the ducts not correctly fitted, the electronic fan not working as well as making a terrible mess of channelleing brickwork and the final plastering. Obtaining any recompense proved to be impossible. I would warn anyone who may be considering doing business with Stova to stay well clear. The stove itself is quite good just get someone else to install it. read more

We purchased a stove from Stova prior to having read these reviews and before the installation. Must admit, I was a little worried after reading them. However, I needn't have been worried. The staff were very hard working and professional. They did a good job and on completion took time to explain the workings of the stove, they were not n any hurry to get away. They were competitively priced. All in all, we are very happy with the service and stove. read more

I bought a quality stove with full installation. We paid about £3000 in total. The installation was not good as we have had several problems which have been met with terrible customer service and excuses. Also the owner promised us that the stove would be able to heat at least several rooms in our flat. However it only warms up one room. Consequently it is not as efficient and economical that i was told. I wouldn't recommend them. read more

After we booked by phone Fabian turned up on time as planned. Really nice guy: friendly, professional and very knowledgeable. No mess what so ever. These guys are to be recommended. read more