Lost a star cos I'd like it to be bigger! Small but just right - good, varied stock, helpful staffread more

Unusual place that specialises in very big plants, some costing thousands. Somewhat specialist ,but…read morethese big plants do come at a price!!

A lovely garden centre with a good range of plants, shrubs etc, also specialing in more unusual…read moreplants and trees some costing thousands! There is a large department inside stocking pet supplies, country clothing and a seperate department for all kinds of garden products. This garden centre also stocks sheds, summerhouses etc. Large carpark.

Upon visiting the store the two staff members were having a chat and couldn't be bothered to stop…read moreto speak to a customer, once I finally got their attention they were very busy and shunted me out the door as quickly as they could. The day for the fitting came, but no one arrived. Having taken a day off work I called about mid-morning and was informed they were loading the van and would be leaving once they'd had a cup of tea - turns out I could have taken half a day off work. They left the door front door to the house open for 2 hours - despite it being below 10 degrees outside. we also have a dog, who thankfully didn't wander off. The one room was completely empty and newly painted, they scuffed the walls and then refused to admit it was them. They might remove and replace the furniture, but they don't do it carefully. They bent the legs of our bed, and we had to get it fixed before it could be slept on again. They left an awful mess and when I phoned to complain, the answer from Ron Taylor was " Cleaning up is not part of the service.". I really wouldn't recommend them, customer service is non existent. You'd be better off with a big chain, we thought we'd support a local supplier and it has cost us a fair amount in time and money to get things back to where they were before the "Ron Taylor Carpet debacle".

First impressions count, and the first impressions of this shop is they couldn't give a monkey's…read more Wanted to buy some underlay, and wishing to support my local shops, went into Ron Taylor Carpets. Staff were busy looking at paperwork, and did not ask if we needed assistance. When we asked, the response was abrupt. If you ever wondered why independents go out of business, take a look at this one.

Located in the heart of Lightwater village. This is a diy/general store…read moreThere aren't many diy shops close to the Lightwater area and this shop does have quite a range of diy items. Building, plumbing, carpentry and electrical items are all stocked Screws and bolts etc can be purchased singularly as opposed to by the pack, which you will not find in any other diy shop or builders merchants. It also caters for animal food, but this does come at a slightly higher price, but this is compensated by a friendly, knowledgeable service. Free off road parking to the front of the store