Upon visiting the store the two staff members were having a chat and couldn't be bothered to stop to speak to a customer, once I finally got their attention they were very busy and shunted me out the door as quickly as they could.
The day for the fitting came, but no one arrived. Having taken a day off work I called about mid-morning and was informed they were loading the van and would be leaving once they'd had a cup of tea - turns out I could have taken half a day off work.
They left the door front door to the house open for 2 hours - despite it being below 10 degrees outside. we also have a dog, who thankfully didn't wander off.
The one room was completely empty and newly painted, they scuffed the walls and then refused to admit it was them.
They might remove and replace the furniture, but they don't do it carefully. They bent the legs of our bed, and we had to get it fixed before it could be slept on again.
They left an awful mess and when I phoned to complain, the answer from Ron Taylor was " Cleaning up is not part of the service.".
I really wouldn't recommend them, customer service is non existent. You'd be better off with a big chain, we thought we'd support a local supplier and it has cost us a fair amount in time and money to get things back to where they were before the "Ron Taylor Carpet debacle". read more