Huge shoutout to Jack at Hank Tires. Even though they were…read morebusy with a full house, he took the time to help me out with a flat. He pulled the nail and patched it up right away for free. It's rare to find that kind of honesty and helpfulness these days. Highly recommend this shop!

Two o'clock, flat tire, and a shop about to close. Could have been a disaster, but it wasn't…read more Al stepped in, sweet and old school, called it like it was and got to work. No upsell, no fuss, just honest hands. In under 30 minutes, the tire was handled like it never acted up at all. Prices were fair, the good kind that don't make you blink twice. Small business, big heart, fast and steady. The kind of place you root for and trust when it counts. Definitely will be back!

Cranks Auto has quite literally brought my car back to life more than once. I was convinced it was…read moreon its last leg until I took it to Alen. From the moment I walked in, he was kind, honest, and incredibly knowledgeable. You can tell right away he's someone who genuinely cares about both his work and his customers. What really stood out to me was his dedication, he even stayed late just so I could pick up my car and have it ready for work the next day. That level of service is rare. Alen is a true professional and a straight shooter, which is hard to come by these days. I trust him completely, and anytime I need anything for my car, he's the first person I call. Highly recommend Cranks Auto, couldn't ask for a better experience.

I'd been searching for a reliable auto shop for a while, and I'm so glad I found Crank's Auto…read moreRepair. They completed my oil change quickly and at a fair price. I especially appreciated how clear and upfront they were--no pressure, no unnecessary add-ons, just helpful guidance on what to keep in mind for next time. I'll definitely be back!

Sammy, the owner, is genuinely one of the best people I have ever dealt with in this industry. He…read moreis extremely caring, patient, and knowledgeable. He took the time to explain everything in detail and answered all of my questions so I could feel fully confident moving forward. I was in and out very quickly, the work was done perfectly, and the pricing was fair. What really stood out was his honesty. After replacing my tires, he checked to see if I needed an alignment. He told me I did not need one and that he did not want to waste my money, even though he easily could have charged me for it. That level of integrity is rare. This is exactly why I am writing this review. Sammy truly deserves the credit. I will always come back here for tires and any mechanical work.

Sami was great. He replaced the brakes and rotors on my 2015 volvo v60. His explained what was…read moreneeded, why it was needed and charged me a reasonable price for the work. I also had the oil and brake servixe done on my mom's 2022 honda accord. If you are looking for a good and honest mechanic, go see Sami.

I can't say enough good things about this place. I've been to plenty of mechanic shops over the…read moreyears, but none have matched the level of honesty, professionalism, and care I experienced here. From the moment I walked in, I felt like I was in good hands. The team is knowledgeable, straightforward, and never tried to upsell me on anything I didn't need. They walked me through what was wrong with my car, explained everything clearly, and got the work done quickly and efficiently. Highly recommend to anyone looking for a reliable, skilled, and genuinely friendly auto shop. Your car will thank you!

Amazing service! Straightforward, transparent pricing. Reliable work, quick and quality.read more

I have been coming to Automotive Instincts for over 10 years. Tom, the owner, is always…read moreprofessional and their prices are fair. Today, Tom got back to me promptly and said I needed front brakes and a transmission for my Honda Accord. Their work is excellent and I highly recommend them. 5 stars.

$180 for a 20-minute diagnosys while having to bring the car in twice (given the 1st diagnosys was…read morebad) is less than satisfactory. My request for a partial refund - ignored. The first time they asked to replace the battery saying that should fix things - and despite us telling Jared that we already did this (replace the battery) twice. OK, we replaced the battery again, brought the car back, and this time, Tom looked at it, ran a bunch of ODBC tests and found the culprit - the ABS Control Module. The question is, why couldn't the tests be run the 1st time, and why did this cost $180?

Glenn's has been my trusted go-to auto repair shop for a few years now, and the team has never been…read moreanything other than amazing. Led by Lorenzo, the friendly and honest mechanics always listen carefully to my description of the issue at hand, use up-to-date diagnostic tools, and figure things out pretty quickly. They charge reasonable rates, never looking for an unnecessary upsell, and they get the work done fast. I've even had them diagnose things and send me away, saying it's a warranty issue that should be free at the dealer. My visit this week was for something silly: a noise being made by a broken "belly panel" underneath the car. A simple fix with no real mechanical components (a good thing), but Lorenzo felt bad because it was a dealer-only part that was pricier than it should have been. Not his fault, and I know they'll take care of me on another fix down the road when they have more control. That said, once the part was in, the car was fixed in about an hour. Good service. Good people. Don't hesitate to bring them your car when that inevitable time comes around. They'll take good care of you.

I was selling my dads car that had not been driven much in 10 years. The buyer chose Glenn's ton…read morehave it looked at. He had advised the buyer that it probably would need tires, all fluids, hoses and belts due to its age. When he saw the car he was so honest and said it needed very little due to its condition. They are now my mechanic. Honest, fair and reasonable prices for their work.

Joe is honest, does quality work, communicates well, and saved me so much money. I was having…read moreproblems with my 2006 Lexus GS300 and long story short...simply amazing service! I requested a brake inspection, which was really quick, turned out I had to get my rear brakes changed. They offered to do it the same day for a very reasonable price and less than 3 hours later, my car was ready. Joe has worked on my car for small items like brakes and oil changes all the way up to getting some check engine light issues fixed. Pricing is always great. Brought my car here for a diagnostic thinking the issue was one thing only to find out "no, you don't need that," and saved me a bunch of money I would have likely spent elsewhere. He didn't push me to fix anything that didn't need fixing and pointed out a few things that were old that I might want replaced so I just took all his suggestions because it's a very old car and it needed some extra care. All the five star reviews are well deserved!! Highly recommended.

I am disappointed with this shop. I went after seeing good reviews.Although, I like the customer…read moreservice from owner and the technician. I went in for transmission fluid change earlier in February in my Toyota Camry 2018. I bought OEM Toyota transmission fluid and asked Joe to help do drain and fill.The drain and fill was completed. After that there was a rough driving issues started. I went back to show my car to joe and he drove the car he told me he don't see any issues. I wanted him to check transmission fluid port on if there is low transmission fluid he didn't agree and told me I might be overthinking. I went to different mechanic in April and he checked. I paid $100 to reopen the port for transmission fluid and what we saw was no fluid came out from the primary port. He added 0.5 quarters left. The issues I have had for rough idle and need to have higher RPM on slope went away completely.According to him you have to keep the car running when you drain the fluid and you need to have it at the right temperature he said the drain and fill wasn't done correctly that's why there was still room for fluid. The viscosity of the fluid makes a difference in how much you can fill and drain. He double checked for leakage and there were no leaks either. When I went to joe and asked about don't you have to keep car warm to see if temperature is right? He said you only do it when there is a leak. I don't think Joe knew enough about mechanics of New car. I wasn't overthinking when I went to ask Joe for help and asked to recheck the transmission fluid. I paid $260 for labor only( $160 to Joe and $100 to another mechanic) for same job. It's really absurd. Overall this could have damaged my transmission. I think for future the customer advise should be taken seriously. I know my car well so I know when it's not acting good. I have been driving it from 10 years.

I truly appreciate these guys. Honest. Transparent. Efficient. I was about to make a long drive and…read moremy coolant reservoir needed replacement. They were able to get me in and were also really mindful of timing. A part ended up being unavailable and they had to get from dealer instead, even so, I really appreciated how they handled the communication in transparency, and it was actually still comparable / cheaper than other places I checked. To top it off, they noticed my key battery was dead and changed it without me asking. For the girlies who don't always feel comfortable with auto shops cause you know they playin, these guys are honest with integrity and I genuinely would recommend.

This is a follow-up to a review I posted a couple of days ago. After further investigation and…read morereviewing other people's experiences with this location, I revisited my invoice from April. I discovered that I was charged well over $2400, not $1200, with more than half of that amount being for labor. This morning, Tommy (the owner I guess) called me three times back to back this morning) trying to discuss their labor charges. At this point, I don't trust their explanations regarding how they calculate labor costs. Moving forward, I will definitely seek a second opinion for any car issues, especially living in Los Angeles where we rely heavily on our cars. It's easy to feel desperate or rushed to resolve car issues, but it's important to ensure you're not being overcharged. Please see the pictures below for reference. (Note -- I have filled complaints with the Big O corporate, Better Business Bureau, Bureau of Automotive Repair and will be reaching out to the local Congressman Brad Sherman) to further investigate.

great service, great people; awesome cars Bought air cooled…read morePorsche Car is amazing Exactly as described

chris, you should be seeking professional help to deal with your misconceptions of reality. chuck,…read morethanks for your reply. i did 'seek help". i originally asked you for a second opinion. my car sat idle while we put transmission fluid in - was not smoking. when you dropped off your car, you said you were going to out of town for a week.no.when i came in you asked me to come back later, 4 days, then my car sat there not looked at for 5 more days to which i ask, "should i pick it up", i'm going on vacation for a week. i was told it's best to leave it. i originally came to ag automotive a year+ as second opinion. an oil change mechanic thought i needed a new engine because of smoking that stopped within a minute of turning it on, especially in the morning. no driving issues, i just didn't like the smoke. i called and asked what you would charge to replace a head gasket or engine. you said it's best to bring it in so you could determine if it's possibly something else. which i agreed & did. where after testing it was determined i needed a new fuel pump. the car's tailpipe was not smoking at all that time & i didn't have the stalling issues. so, i said let's do that and since it's been a while, please add new spark plugs. i picked up my car and drove away. it seemed to drive the same as before, didn't notice too much of a difference except now it would occasionally bog out going from the 101s to 405n turnpike, which it did not do in the past. i then bought a new car... didn't drive this car, but eventually decided i would sell it. i gave it a fresh oil change and added lucas oil 10278 engine oil stop leak because yes there was a small leak on my driveway. i also added lucas oil transmission fix and k-seal pour and go head gasket sealer. it did have heating issues which stopped after adding. where you wasted months has nothing to do with us. if you ask me, you''ve probably wasted abit mire than a few months of your life. the first thing i told you was "this thing needs an engine" you assured me the smoke billowing out of the tailpipe "stops in a few minutes." it did stop in a few minutes. it was not smoking when i brought it to you. you brought your mazda in stating "the fuel pump you put in last year is no good. i said, it's bogging out sometimes and the last thing i had done was the 'fuel pump and spark plugs'. i did not say 'faulty fuel pump'. it starts, runs, but if you turn it off and let it sit, it will not restart." this part is true. i would drive somewhere and let it sit for an hour and it would have trouble starting. we checked the fuel pressure and noticed that it would drop after 10 min. we removed the injector rail and visually confirmed fuel dripping from three out of the four injectors. since we were already at the fuel pump checking pressure i ordered a new pump and spent 10 min installing it. as if on cue, when i told you about the injectors, you said "it's the fuel pump just replaced." i saved an hour long debate with you when i explained how we had just replaced the pump, which we did under warranty at no charge to you. remember, we had dealt with you before.. dealt with me? we had noticed that your spark plugs were fouled and one coil was not firing. the spark plugs were not even a year old. they were replaced at the same time as the fuel pump. we also noted the compression was normal. once again i brought up the excessive smoking. again you, said "it only happens after it sits and quickly goes away". when did you 'once again bring up excessive smoke?at this point we had no reason to think you were being dishonest. because i'm not. i explained it could be that the leaking injector were washing the rings, causing the excessive smoke. so we fixed the injectors with your approval. yes. once again, the shop was filled with smoke. i have no idea why. i called you down to the shop, since your version of the smoking did not make any sense.i called several times in a week to get answers and was finally told over the phone that it was the injectors and if i replace them it will "run like a brand new car... when i got back from my trip, i again had trouble getting answers and was told to come in... showing up, i did not in the least bit recognize the amount of unfettered smoke coming out of the tail pipe of my car in my life before this day. i was told the car's oil was emptied and replaced with a "thicker oil".. even though i had just had an oil change with added lucas oil stop leak before bringing it in. after showing you the smoke, you pulled the classic "it wasn't doing that before" it wasn't. now i knew you were lying. i told you i would install your old injectors and you could take the car. before re-installing the plugs i noticed liquid in # 3 cylinder. we blew it out, and we were able to watch the cylinder fill up. i also noticed that the fluid had an orange tint. i didn't care about paying for the injectors and i was telling the truth. new injectors stayed in by the way. cont'd in photo:

They got my AC back to ice Cold in no…read moreTime. I appreciate the hospitality and realness of the team. Honest work for a good price. My AC was working but not as good as before so I explained it over the phone and he knew exactly what it would be, after looking over my car he was right. They added the AC "stuff" and I was on my way. THANK YOU! Im ready for summer

Definitely a staple shop in the valley that's been since the 80s…read more That alone speaks volumes, the owner is most of the aspects from making deals to inspections. Family owned and operated, I would recommend this location to my family. Thanks guys for making my Air conditioner hoses!