Simply amazing! A…read morebird flying into the front of my Lexus dislodged the parking sensor. The repair entailed taking off the front fender (and probably right front quarter panel) in order to assess whether the sensor or its holding clip was damaged. Arriving at Willy's, Patrick (Willy's son) cheerfully introduced himself and the office staff quickly offered me a ride back home. 3 hours after dropping off my car, Irene (Willy's wife) called and advised that the sensor appeared to be undamaged and that they were able to remount the dislodged clip on the inside of the bumper. What Irene then told me was astounding: They didn't want to charge for job and suggested that a box of donuts or some treat for a staff break would be appreciated! I came to Willy's on a recommendation by a trusted mechanic, however, this happy, family-owned business went way beyond my expectations. It's a treat to find such an amazing gem! I'm hoping that I won't need any auto body work soon, but I know who will be my first call if I do!

Great service was willing to fix my RV mirror that was knocked off. Very fair price and drove me…read morehome and picked me up which was very appreciated.

I was rear ended by a distracted driver. I took my truck into North Island Collision to have the…read moreframe repaired. That sad excuse for a repair shop wouldn't even look at the frame until I purchased a new bumper for them to put on... needless to say I'm not spending my money on anything unless I know the frame is repairable. I took my truck to Campbell River to No1 Autobody and they looked at it that day! Within 20 mins I had a repair appointment, a comparable loaner truck and a restored faith in humanity. No 1 treated me like a person and not a pay check, something lost on that other business. They had my truck fixed and ready to go in less time then they quoted me! Top notch service and I recommend the trip here even if you're from out of town.

I've had some bad body work before, some good body work..But never great work - until now. You can…read moretell these people care about you and your vehicle, and take pride in their work. I'm not too savvy with auto body repairs, but you can see this was professionally done with top quality materials...Unlike some work I've had at other places. I'm just beyond impressed. The overall experience was wonderful, from booking in to picking up the vehicle. Everything was super easy, I was kept informed of the status of my car throughout the process. The staff went out of their way to make sure everything was convenient as possible for me. These guys truly care about you, your vehicle, and take pride in what they do here. Thanks for restoring my faith and making this experience a great one! I know where I will be going for any future work, and sending others as well!

Pulled my front bumper out on a snow bank and took the car into Reliable on a friend's…read morerecommendation. They were slammed, but Curtis still got one of his guys to come out and do an on-the-spot repair. I understand why they have the great reviews that they do and will be back, plus recommending them to friends. Thank you!

From the owner: Based in Courtenay, CSN Reliable Auto Body Ltd offers a full range of auto collision repairs and…read moregeneral auto body work. We are a fully accredited shop as well as a licensed Government Vehicle Inspection Facility. For honest repairs you can count on, visit our garage, located on the corner of Cumberland Road and McPhee Avenue.

These guys helped me out bigtime after my unfortunate encounter. I was at the wrong place at the…read morewrong time. Some @$$ h0le jumped up onto the hood of my car and kick-smashed my windshield! And damaged the hood too! The manager at Harbourview was the one to notice the hood damage and saw that it got repaired properly. They cleaned my car inside and out(it was SO dirty) and even replaced my wiper blades! You guys rock! LOL, don't take it personally if you guys don't see me again! Peace.

From the owner: Specializing in Collision and auto glass repairs, we deal with all major insurance companies…read moreincluding ICBC, Family, Canadian Direct insurance companies and more. Give us a call and we can give you a free estimate and have your car looking like new in no time.

While ferrying from Hornby Island to Denman Island, my travel trailer sustained damage. Rich's…read moretook great care of me, preparing an estimate for the BC ferry. Kelly was friendly and the facility is spotless and welcoming.

From the owner: CARSTAR is North America's largest franchise network of independently owned and operated collision…read morerepair facilities with more than 700 locations in 35 states and 10 Canadian provinces. CARSTAR specializes in auto body repair,auto glass repair,and collision repair. We're experts in taking care of your car and pride ourselves on our impeccable service! Come visit your local CARSTAR for all your auto repair needs.

Nick was very easy to deal with. The repairs were done well on a timely basis. The coordination…read morewith the rental car company was flawless. Great experience.

The customer service of this shop leaves a lot to be desired. As for the workmanship, I could not…read morecomment and would not want to wait and see if the quality matched the customer service. Grade F

I took my vehicle to Valley Collision for repairs on September 15th and I was told that the work…read morewould require 3 to 4 days. A section of my insurance coverage included a rental vehicle, which I took possession of on September 15th. On September 26 I phoned Valley Collision to ask when the repairs would be completed and was told Oct 4 or 5. I was finally called on October 10th to tell me that the repairs were complete and I could go and get my vehicle, which I did on October 11th also returning the rental vehicle at that time. A couple of days later I received a call from the car rental company asking for $500 some odd dollars for the extended portion of the rental term which they said was not covered by my insurance. Making a long story short, my insurance covered for only $500 for a rental vehicle in the event of a crash, of which I was unaware (my fault). Neither the Insurance company, Valley Collision , nor the car rental company would offer any recourse for me, and I am stuck with paying an extra $500 with which I was blindsided. Nobody informed me that my rental term was running out. I was given no warnings,but because Valley Collision took 23 days instead of 3 or 4, I am left with a huge rental vehicle bill. I think I just fell through the cracks and nobody will take responsibility for my loss. In future if it happens again, I'll make sure to go to a collision repair facility that offers a free courtesy vehicle!

Amazing a generous service from shaun. He helped me out with a quick repair of my boyfriends Nissan…read morevan. So helpful and honest, really appreciated having his assistance that day. 100% would go back there to support this business.

We had some minor bodywork done at Urgel's this month. They did a beautiful job, faster than…read morepromised. The loaner car was a very nice Altima. When we picked up our car it was spotless, inside and out. Practically like a new car. To top all this good stuff off, we stupidly left our National Parks Pass in the loaner car. We called and they promised to mail it to us as we live two hours away. When it did not come we called again. They next day Helen put it on the bus and apologized for not getting it in the mail! That's great service when the mistake was ours. We would recommend Urgel's hands down!

I moved to Nanoose Bay from Alberta and needed to get a rock chip fixed in my windshield in order…read moreto pass the BC vehicle inspection. Went to Terminal Body Shop and they filled it and didn't charge me anything. Really friendly and helpful. Geoff

From the owner: CARSTAR is North America's largest franchise network of independently owned and operated collision…read morerepair facilities with more than 700 locations in 35 states and 10 Canadian provinces. CARSTAR specializes in auto body repair,auto glass repair,and collision repair. We're experts in taking care of your car and pride ourselves on our impeccable service! Come visit your local CARSTAR for all your auto repair needs.