I took my vehicle to Valley Collision for repairs on September 15th and I was told that the work would require 3 to 4 days. A section of my insurance coverage included a rental vehicle, which I took possession of on September 15th. On September 26 I phoned Valley Collision to ask when the repairs would be completed and was told Oct 4 or 5. I was finally called on October 10th to tell me that the repairs were complete and I could go and get my vehicle, which I did on October 11th also returning the rental vehicle at that time. A couple of days later I received a call from the car rental company asking for $500 some odd dollars for the extended portion of the rental term which they said was not covered by my insurance. Making a long story short, my insurance covered for only $500 for a rental vehicle in the event of a crash, of which I was unaware (my fault). Neither the Insurance company, Valley Collision , nor the car rental company would offer any recourse for me, and I am stuck with paying an extra $500 with which I was blindsided. Nobody informed me that my rental term was running out. I was given no warnings,but because Valley Collision took 23 days instead of 3 or 4, I am left with a huge rental vehicle bill. I think I just fell through the cracks and nobody will take responsibility for my loss. In future if it happens again, I'll make sure to go to a collision repair facility that offers a free courtesy vehicle! read more

Amazing a generous service from shaun. He helped me out with a quick repair of my boyfriends Nissan van. So helpful and honest, really appreciated having his assistance that day. 100% would go back there to support this business. read more

After having two automobiles repaired here under insurance, the manager said he would do my third vehicle at cost - which he said would be $300.00 (apparently made enough from the insurance ones) - and when I went in to set up an appointment to have the work completed I was verbally abused, called a clown and asked to leave the premises. I wasn't trying to argue a price - only quoting the price he had previously given me. The manager was aggressively rude and laughing while talking down to me and my wife (who has sent business to them in the past). As he yelled at me walking away, the owner came out and when I said I'd like to issue a complaint about the manager, he simply said he doesn't want to hear it and one of us will leave and it won't be his manager. What a scam and completely unprofessional on a multitude of levels. I support local businesses in the Valley whole heartedly but would never send anyone to this business as it is ethically and professionally compromised by its leadership and ownership. read more