The experience with DCP / Mobile Mechanic was less than stellar. I used the Request A Quote option…read moreand received a reply days later from a guy that goes by the name Leroy. I noticed that he happens to respond to a few customer reviews periodically, mainly in a defensive and insulting manner to divert attention away potential customer or actual customer feedback. Leroy sent me a reply stating the following: "My minimum service fee to come out is $100. If it is a minor issue, it would be covered. If it is something more, then the $100 service fee would go towards the labor." I had no issues with this. In reply, I simply asked to be quoted for an actuator replacement in my AC and a quote for repairing a Freon leak that has already been dyed to make it easier to find the leak. I gather that this request did not make Leroy happy and rather than be provided a quote, I was told to go to Honda. Having already diagnosed the problem myself, in order to save time and compare pricing, I wanted to get a quote for the service to assess the reasonableness of the charge. In my mind, like any other conscious customer, I feel that is reasonable. From there, I'm assuming Leroy wasn't pleased because having them come out to inspect the car would allow him to lock in the $100 and poke around longer in the car to try and "discover" if there are other issues. Understanding that the $100 fee is reasonable and had no issues with the charge, my goal was to get a reasonable quote for the service. From that point on in the conversation, Leroy, representing DCP/Mobile Mechanics decided to engage in insults. The insults were about how old my car was and that it was junkie. That I was "broke" and apparently wasted my time when I was younger and "I'm too old to be driving junk cars" (I drive a 2013 Honda Accord that runs very well and taken great care of the care over the years with minimum problems). The insults continued throughout the conversation (not sure why) and was told to "stop wasting peoples time and confusing people." I assumed Requesting a Quote for service and providing a description of the problem was what Yelp intended to occur by creating the option, but apparently this isn't the case with some mechanics. Maybe pricing transparency isn't in Leroy's best interest to offer me a reasonable quote to complete the service request. I'm not sure. But, as I mentioned to Leroy, refusing service wasn't the problem in this situation, even refusing to offer a quote as requested. The issue was Leroy, acting on behalf of DCP/Mobile Mechanic decided it was in his best interest and in the business' best interest to insult and discourage a potential customer that is just trying to get price estimates to help make a decision regarding the maintenance of his vehicle. Simply put: Leroy and his business were attempting to disrupt the customers ability to make an informed decision. He could have simply just stated "Unable to service your vehicle" if he wasn't interested when the request for a quote was made. I'm sure Leroy will have a reply to this review and make a defensive response that tries to deflect and may even attempt to throw additional insults, but a few snippets of the conversation are attached as evidence. (PS: As you can see in his reply to my message, he continues to insult and act defensive. SMH)

Customer Service needs improvement. There has to be a level of professionalism when talking with…read morecustomers who have questions and concerns.