I don't normally take time to write a negative review but I'm making an exception to warn anyone…read moreconsidering a loan with this office.
My Buyer Clients are well qualified professionals. I am their Buyer Broker.
When they told me they wanted to use Wells Fargo instead of one of my preferred lenders, I shuddered.
To better serve my clients, I have assembled a team of top performing professionals who have proven to me their ability to provide exceptional service to my clients and almost always exceed their expectations...Wells Fargo is not on my list.
The process started well. The Home Mortgage Consultant, John, was communicative, at first, updating me on the process. I thought, "Well, maybe I've mis-judged Wells. This guy seems on top of things."
And then...
Me: "Umm, we're supposed to be closing next week, How's it looking."
John: "Processing Dept has moved to Fla. Having a little difficulty getting an update.
Extension #1
Me: "Hey John, my Clients are leaving the country the day after we are supposed to close...how's it looking?"
John: "Uh yea, the the underwriter said that the debt to income is outside normal parameters. Had to kick it up to the next level. Trying to get upper managment involved. I'm pushing every button I can but it doesn't look like we will close on time.
Extension #2
Me: "Hey John, my Client's have given me Power of Attorney to sign for them, Will we be able to close by the extended deadline?
John: "No Ron , I'm sorry . I am having a conversation with the under writer later today to see what the issue / hold-up is .. I'll update yo as soon as I can . Thanks"
Extension #3
Me: "Hey John, Haven't heard anything from you. The Seller says he will not extend the contract again unless he has a confirmed closing date. When will we close?"
John: [after several days of emails and calls to his office. I finally called his cell] "Dude, I left that place. He's my former boss' number. Good Luck."
Extension #4
So...here I am. 30 days past our original closing date and no closer to closing this deal with Wells Fargo after another 7 straight days of calling Michael (the Boss) and getting absolutely no response. Oh...and his voice mailbox has been full for the last 3 days.
Sending Extension #5 and hoping I can keep the deal together long enough for my Clients to return and apply with one of my Preferred Lender.
I took the last 20 minutes out of my day to warn anyone who may be, even remotely, considering Wells Fargo as their lender.
DON"T