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    Five Star Fence

    3.9 (77 reviews)
    Open 8:00 am - 5:00 pm

    Services - Five Star Fence

    Fence and gate installation

    Fence and gate painting or staining

    Fence and gate repair

    5 More Services

    Fence and gate weatherproofing

    Fence installation

    Fence painting or staining

    Fence repair

    Fence weatherproofing

    Five Star Fence Photos

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    Recommended Reviews - Five Star Fence

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    Day Three: Completed front half of the fence and gate
    Marco M.

    My search for a reputable fence company first began in November of 2017. Fast forward April 2018 and I finally found one that checked all the boxes. In that time, I contacted and asked for quotes from what seemed like every single ironworking or fencing company in So Cal. Many did not respond. However, for those that did, I was greeted with absurdly high quotes, incomplete itemized breakdowns, hidden up charges or estimators that just didn't bother showing up. Five Star Fence proved otherwise. My Project consisted of over 150ft of simple iron railing fence, a front gate and custom size sliding gate for the driveway. I don't have a lot of space and this particular property is on a slope. Due to my previous experiences, I was reluctant to pull any triggers on the job. However, this is why I ultimately did chose Five Star Fence: Communication: I remember emailing Five Star Fence for a quote. The following day, I was greeted with a phone call from a very kind lady by the name of Lucy. I was very detailed with my requests and even had pictures and measurements. A day later, I got my quote. This initial experience was so smooth and easy, it left me with a good feeling. This was extremely important for me as I needed a company that I could trust and depend on to do it right the first time. For me, if a company shows an eagerness to please, it will reflect on their attitudes on the job site. Five Star Fence was by far the most communicative out of all the companies I've contacted. But what about the price... Price: I was reluctant yet very eager to open the emailed quote from Five Star Fence. To my surprise, they came in lower than all the companies I've contacted. Just to give you a sense of how much lower, I once was quoted a price for almost 3x the amount of what Five Star Fence wrote up. It was quite a surprise. Workmanship: So with such a great price, you'd think you'd get sub-par quality or workmanship. That was definitely not the case with Five Star Fence. The iron fence is strong. The hinges are beefy and line right up. The custom sliding gate that needed to be built on site was reinforced. They dug, cemented and made sure all the posts were aligned. I inspected each one of the welded areas before they left and all were clean and sturdy. They did their work, but most of all made me feel involved because of the specific questions they asked unique to my property. Professionalism: I wish all contractors were like this. I never got a "NO". In fact, if they did find something odd with a request, rather than saying no, they'd lay out other options for me to choose. That's how it should be done because it left me feeling all options were explored. This ultimately further justified my decision with going with Five Star Fence. Completion Time: From quote to the final sign off, it took about 2 weeks to get my new fence in. It took 2 days for the quoting process. 1 day for a person to come out and do more exact measurements. A few days to gather all materials and 3 days to complete the entire project. It probably would have gone faster if I was more readily available, but their efficiency and trustworthiness to get questions answered quickly and thoroughly played a major part in the speed of which this project was completed. Overall Satisfaction: I couldn't be any happier with the final outcome.The only thing I kick myself for was for all the months wasted trying to find a company to do this project when I should have started with Five Star Fence. I'll definitely be using them for my other properties in the future. Choosing Five Star Fence is a no brainer.

    Example of workmanship

    Buyer beware! They will give a good presentation, but don't believe it!! Almost 2 years ago they took out an old fence in the back yard and put in a new one. We had enormous problems throughout the project and several things had to be done again because of poor installation and sloppy staining. The person who was supposed to be supervising the build was rarely there. They ended up cutting into & damaging the trunk of our Oak tree. The staining on the fence was done wrong so it never fully dried. They almost started a fire in the yard leaving stain rags on the ground which started spontaneously burning. They also dripped stain on the stonework, not all of which came out. Once the project was finally finished we thought all was OK. A little over a year after the installation, several of the boards on the tongue and groove fence started buckling and coming loose. We called the company and were dismissively told by the owner that since it was over a year the warranty was no longer in effect. The reason boards have been coming out is because they used nails instead of screws! As a result we will have to reinstall ALL the fence boards because they are tongue and groove and have to be fit in with their neighboring planks. I have called them several times to complain and they won't even come look at it or repair it. This was very poor quality workmanship and they did NOT stand behind their work. They will know by reading this who we are because of the wedge cut out of the tree. We never had a full crew, and we were sent the least experienced members of their crew including one man who only works in the warehouse and another that they fired after the job because of incompetence. The reason they gave (after the fact) for sending over the crew they did was because the company was very busy. If they didn't feel they could send men to do the job properly they shouldn't have taken it on! So much more happened, but these are the broad strokes. We paid a lot of money and now we have to redo all the slats on the fence (over 100 feet long!) Avoid hiring this company!!!

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    7 months ago

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    12 years ago

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    Page 1 of 2

    Ask the Community - Five Star Fence

    Review Highlights - Five Star Fence

    John was there every morning with an incredible carpenter who to my surprise was very detailed.

    Mentioned in 6 reviews

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