Food was great, and service was fast! The folks working here today did a FANTASTIC job. They worked incredibly well as a team communicating with one another and supporting each other through the lunch rush. The manager was greeting each customer warmly and was juggling many tasks with precision. Once the rush subsided the crew immediately transitioned to cleaning up the dining area and their stations. They also gave out samples of their milkshakes, which was a nice touch. I will definitely buy one the next time i'm in! I don't come here often, but after seeing the quality of staff and food here today I will certainly return again. Very well done read more

Sometimes you just need a burger. Five Guys reminds me of what Fat Burger used to be when I was a youth so they got me in the feels (why does nobody else use sweet relish???). Price is a bit high so I tend to stay away but I was in the vicinity so just happened to be a victim of circumstance. I walked into a clean restaurant and was immediately greeted. Ordering was prompt and staff was very accommodating. Did not have to wait long but staff was busy keeping the place clean and interacting with myself and the other customers. Burger was what I expected but the staff made a difference to me. Wish I grabbed names so I could shout them out 4/5 I'll pull up again read more

The food is always good, the restaurant is always clean, but the customer service? EXCELLENT! Janae (sp?) is the manager here, and does a great job. No matter how many people walk in, they are all greeted. On my most recent visit, the employee asked me how my day was going. Simple, but thoughtful. I appreciate good customer service...and it's almost rare these days. read more

What can you say the Hamburgers are big and taste good with plenty of fries and you can't beat the milkshakes. Oh and all the peanuts you can eat while waiting. Service was fast and good and after service was good also. Everything cleans well taken care of. Only complaint for us old folks was music was to loud. read more

I don't often leave reviews for fast food, but today we went to Five Guys and had our order taken by Mario. It was really refreshing to talk to someone who is genuinely happy to be at work and assisting customers. He made the experience enjoyable for sure! read more

Last time I went to five guys was when I was a child, so I decided to stop by to see how the burgers are nowadays. Service was fine. They explained how the menu works and the food came out quick. I ordered a regular cheeseburger which is two patties, with a bunch of extra toppings like grilled onion, mushroom, lettuce, tomato, pickles. Unfortunately the beef patties have little to no browning at all when cooked so they tasted pretty bland. Cajun fries tasted okay but they were soft and soggy. Without a drink, this ran me $20 so I don't think it was worth it. read more

Five Guys - Cajun fries - Burgers Near Me - West Sacramento, California

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We straggled into this location close to closing. Dillion and the crew were all welcoming! The restaurant was very clean and in order. I expressed how the burgers and fries were flavorful and higher in quality over the nearby competition. We appreciated the patience of the staff as we sat to eat and drink our meal. I noticed the staff continued to clean the kitchen. They never gave us the impression to hurry as time was close to closing. When in the area, we'll be back. We thanked the staff for everything. In turn several of the staff thanked us for our patronage! read more

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Good burgers and best fries around but way too many fries even on little order and over-priced.

Shity service pushy worker made order wrong and refused to fix server name Jenaya S after taking myborder twice because of cumputer issues apperantly custer service doesnt matter read more

This place has great security and also associates who work here they don't play around. They get the job done. They don't mess up on your order. The only thing is the kids that are the customers are the ones that ruined the place to make you feel at home. read more

I currently have a mild addiction to Five Guys fries. I blame my foodie partner in crime. I have gone to this location for 3 days in a row. The fries never disappoint. I love that they're hot, fresh and crispy. While I'm a huge fan of the fries, the burgers and hotdogs, not so much. Yeah, I'm a In n Out girl at heart. But I'm gonna keep coming back to satisfy my fry craving. Plus, the staff at this location are so nice. I usually come before the dinner crowd when the restaurant is mostly empty. I see them prepping the restaurant and cleaning up. They don't just sit around. I really like that. Plus, I ALWAYS get greeted when I enter and when I leave. That seems like a small thing, but I really appreciate it. read more

Visited on a Saturday afternoon. We were enthusiastically greeted by the team upon entering. The restaurant was clean and parking was very convenient and easy. Jaylin took our order, he was kind and helpful. We decided to dine in with our little one. There were clean high chairs available. Our food came out within 15 mins and everything was fresh, hot and served as ordered. I would definitely visit this location again if I am in the area. read more

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Today was first time at this location. Initially was taken aback when a person in the back yelled a greeting and started yelling to us about what we wanted to order. Used to just telling the person doing the register. Anyways, I ended up thinking she has it right. Being there became an experience. She was directing, communicating well, and so supportive of the staff. Very impressed with her positvity toward staff and customers. While eating, not 1 but 2 staff checked in with us customers to offer refills, ask how the food was, etc. The cajun fries were so perfect. We saw a person lugging a bag of potatoes to the back to make more delicious fries. Hamburgers spot on and tasty produce. I had forgotten about the free peanuts while waiting so that was fun. We left this burger place not only with our hunger satisfied with good burgers and fries, but also feeling like part of the family there at that Five Guys, in just the 30 minutes we were there. read more

Food is way overpriced, over $30 for a bacon cheeseburger, large Cajun fry, and a chocolate shake. Fries were not seasoned very well, had almost no salt, and were pretty dry. No flavor at all. The shake had almost no chocolate except for a small amount of chocolate syrup on vanilla ice cream. Very underwhelming. The burger was great though, but the price is unjustifiable. read more

The food at Five Guys is solid -- the burgers are tasty, and the fries are always fresh and hot. I like the customization options for the burgers, and the portions are pretty generous. However, it's just way too expensive for what you're getting. A meal for one person can easily cost as much as a sit-down restaurant, which feels excessive for a fast-casual spot. It's good for a treat once in a while, but the high prices make it hard to justify as a regular go-to. Service is pretty slow so order ahead. read more

$27 for one little burger, one regular fries, and one soda. They don't even top off the fries in your bag like they used to, in fact, the fry container is not even full. Oh, and they ask you to tip too. I'm paying $27 for a meal, getting my own drink, grabbing my own food and cleaning my own table. What am I even tipping for? You should be tipping me for coming to eat there instead of the In and Out that's more than half the price. read more

I decided to give this place another chance to see if i could rate it differently and to see if the experience would improved this time. I've never been this upset about buying a burger. 14$ for a bacon cheeseburger with no fries and drink included is insane. The burger was bland and tasted very similar to what I would make at home, what a huge disappointment. After retrying this place to be sure to give it another chance, I won't get 5 Guys ever again. No place should ever charge these prices for a single burger. read more

Five Guys - Bacon Cheeseburger - Burgers Near Me - West Sacramento, California

Best dang hamburgers period. Read the bad reviews: b.s. like buns are too soft, burgers are too big, too many fries. B.S. great burgers, great service, great ambiance. Done. read more

Lately I've been so disappointed with fast food, seems like the quality in the industry overall is going. But not for Five Guys!! Not only were the burgers hitting the spot, but the Cajun fries were seasoned to perfection! We got our order quickly and it was correct the first time. This location is aways clean and even when there is a line you don't have to wait long for your food. We'll be back! read more

Hands-down, one of the best burgers around. Beats In-and-Out every time! Their fries are way better than any fast food fries. Plus, every time I go into a Five Guys, the people are extremely friendly. Nice and personable. I stop by here every time I go to and leave the Sierras. read more

This place is horrible, Service sucks... bery unfriendly people...... food is allright... but costumer service is just baaaadddd......

This is a review specifically for the employee Jenaya who was very professional and kind in correcting a mobile order that was previously made wrong. The fast food industry needs for employees like Jenaya and more fast food establishments like Five Guys with real ingredients. read more

We came in on a Saturday night, we hadn't had five guys in a while. Five Guys has always been one of our favorite kind of old fashion diner burger. Anyways, it's still our favorite fast food cheeseburger joint! The fries were awesome, just a tad bit too much salt, but the crunch and flavor was spot on. We were greeted when we came in by the young man working the counter and we took our food to go and were greeted bye and thank you when we left. We had a great experience! Thank you read more

First time trying this place. It was a Friday evening. We ordered the Little Cheeseburgers, Large fries, and a Chocolate Shake. Our food was okay. The Large Fries is big enough for three people to share. The burgers are made with whatever you want on it since the toppings are free. read more

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The restaurant is freezing cold inside. I had to put my winter coat on. Food arrived quickly enough but my bacon cheeseburger all the way with jalapeños didn't have the bacon or jalapeños. I ate it really fast and didn't realize the missing bacon till the end cause all I thought about was the missing jalapeños. Bummer. read more

Meh. Not impressed. -Came here at lunch hour. They were terribly understaffed, only 3 people making food/taking orders/and cleaning. Those 3 guys worked as hard as 6, but still more staff needed. -Wait time is longer than a fast food place, but shorter than an actual restaurant. -Overpriced: small fries are $4, shakes are $5, grilled cheese is $5. -Quality of the food is less than in and out (keep in mind that's a vegetarian's perspective, I can't say anything about the meats). -Fries are tasty -Orders gone wrong: my coworkers bacon cheeseburger (she paid extra for the bacon) didn't have bacon in it and the three toppings she asked for were forgotten (again, poor understaffed workers). -Peanuts - available to munch on while you wait. I won't likely be back, but it was worth trying out. read more

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Ordered on my lunch break online twice. Got the same results. Dirty restaurant, waiting for my order over 10 minutes (both times), no one was in the restaurant mind you. So why isn't the restaurant clean again?? Last but not least no one greeted me when I arrived (im African american) , yet when Caucasian customers came in they were running to their aid... ill stick to in and out burger! read more

shout out janeya, she was so inviting and sweet. i came in on my bridal weekend and she made me feel so special and loved, just at the counter! thank you for being so intentional with your customers l, literally made my whole day!! read more

This is a great place to eat burgers, but my advise is for you to order it and eat it in store. Do not order it for delivery and do not order your food in advance. The reason being: the hamburger buns do get really soggy if left to stand for a while! Anyway, if the location is properly staffed, they make the burgers in no time at all. So to avoid the "soggy" issue, order it in line at the store... This location is very clean and the staff are all helpful and quite efficient. And the food is reasonably priced. I came here on a lunchtime with a colleague and we ordered the same burger, except for me skipping on the jalapenos. The burgers are huge! You need an adjustable jaw to cope with consuming the food... The tables are wiped clean very frequently. Especially during this time of the Covid pandemic, cleaning the store frequently helps with controlling the pandemic's spread. They do have sanitizers in place around the store. If you have a hankering for a "messy" burger, this is the joint! read more

I would give zero stars if I could and I wish I new the persons name so I could be as detailed possible. I just went to order food for my family and was greeted with immediate aggression rudeness. I am a black woman and when I see another black woman working in the service industry I always look foward to treating them with the utmost respect. I was completely disrespected spoke to like a worthless piece of crap. I had called my order in and that woman made multiple assumptions on my order. I questioned why the price was more than I expected when I arrived and she said because you ordered ect. I explained no I did not you assumed, you made assumptions and she never apologized for messing up my order instead she kept being rude and making it seem like I messed up and asked me if I've ever been to five guys before. I have indeed been before and have been to this location a lot over the years and have never seen her there. I was getting very frustrated with the way I was being talked too not only was her tone rude but the volume and body language followed to the point where the employees stopped cooked to look. I said you know what nevermind I won't eat here she said thank you have a good day. Being very passive aggressive and antagonizing. I called when I left and she answered I asked for the manager she said she was the manager and said " this is my store" if she owns that location I highly advise giving your money to another location. I hope and truly doubt that's her store or she's the manager because hiring someone that ignorant and insecure that they can't admit to their faults and can't communicate should not be in leadership. I feel so bad for the staff that has to show up to work and answer to that woman. I never leave reviews on places ever but I am so pissed off so here's the review. I chose to maintain my character the whole way through didn't raise my voice or match her tone. She is like a police officer that hates their life and wants to bully people a person like that is a danger to society and needs to be fired and never hired again. I truly hope people see how horrible the service is and this location gets shut down read more

Stopped here during the drive up for lunch. Service was friendly and fast. Thank you pandemic. I had the little hamburger with everything. And shared fries with the hubz. The burger was as expected. The patty was moist and juicy. The fries were great. It's probably one of the better fries for a fast food establishment. Sat outside due to the state order. And it was nice that the staff wiped down the wet tables and chairs for us. Too bad there isn't a 5guys near where I live. I'd visit it weekly. read more

Came here on a Friday night with my family. It wasn't busy at all. Our cashier was very nice and friendly and promptly took our order. The food was ready in about 10 minutes from placing our order. It was absolutely delicious and fresh tasting. Which I was surprised because I had a bad experience with a five guys maybe like 9 years ago and I hadn't gone back. But they've changed a lot since then and it was delish. The staff here is very young but pleasant. There is a woman here who I believe is management. She is wonderful and holds her staff accountable and seems so supportive. The only reason I'm rating 4 stars instead of 5 is because for it not being very busy, not one member came out to clean up the eating area. It wasn't terrible but a few of the tables were dirty and there was fries all over the floor. Otherwise, it was pretty well kept. I don't live near this location but I would 10/10 visit this location again in the future. read more

Came in on my lunch break and the food was delicious and fresh. The manager Jenaya was super helpful and made sure everything was perfect. Restaurant was clean also. Will come back again! read more

Five Guys - Little bacon cheeseburger and Regular Cajun Fries - Burgers Near Me - West Sacramento, California

Time for an update! It's only been 5 years. I work nearby and never think to come here because I find them to be super expensive when In & Out across the way is just as good. I think in those five years, I have come here 4 times and that was because someone else wanted to come. They have two sizes. Little burger (one patty) or a Hamburger (two Patties). The meat is not seasoned. I have to put salt and pepper on it. The cajun fries were much better than I remembered. My Hamburger with fries and a drink came to $14? I would rather go to Flaming grill for that price. True they have free peanuts but its overall just eh for me. If they were a little cheaper, I might be more inclined to come more often. read more

Five Guys - The Hamburger - Burgers Near Me - West Sacramento, California

Food is good but they don't actually do curbside pick up was waiting outside so I came in asked if they had my order. They said yes. I waited they looked at the bag didn't give it to me. Waited. They finally put it out on the counter ( not to the car) it wasn't even fresh. It was cold. read more

Five Guys - Burgers Near Me - West Sacramento, California

I come to the store well every one is smiling face and happy managers Jenaya Mia and Soph and Kimberly come and order I love this place everything service fast take care of customer read more

Five Guys - Happiest staff I ever seen - Burgers Near Me - West Sacramento, California

Really tasty Oreo milkshake, nice and thick, comparable to in n outs thickness The fries were good but they're inconsistent; some were burnt, some were limp, some were crispy, some were plain, some were perfectly seasoned. When I walked in, someone greeted me from behind the counter, very friendly. However, they were swamped with orders. On average, the total number of staff you see in the whole building was 3/4. They were clearly understaffed. There was one person doing patties, fries, and other stuff SIMULTANEOUSLY!! Then there were other people who had to switch from putting all the ingredients on the burgers, to packaging the burgers, etc Then they also had to switch to be a cashier (which took a few minutes, and then the cashier was rude) I know this is fast food but if in n out can do it, I believe five guys management can too. Those workers were working hard and deserve better. read more

People may tell you In-N-Out is like some religious experience or Smash Burger packs the most flavor between two buns. In my humble opinion, Five Guys is far and away the best of all the chain burger joints. It's the perfect example of how effective a simple menu and fresh ingredients can be. One thing they rightfully brag about is that there isn't even a freezer on site. All ingredients are shipped in fresh. Get the basic burger "all the way", with every ingredient a proper burger lover should want, and you'll discover your own slice of heaven. Not only are their burgers incredible, but their delicious fries are always properly salted and warm out of the fryer. On my last visit I tried a chocolate shake for the first time and now have a dessert to rival my hometown choice. It's nothing fancy, but what this location lacks in frills they more than make up for in a quality meal. I'll be making a bunch of excuses to go back to Ikea just to eat here again. read more

Five Guys - Burgers Near Me - West Sacramento, California

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I don't know if she was the normal manager or a trainer from corporate, but there was a young lady working with all the employees that seemed to be getting them fired up. She was giving her expectations on things from food prep to calling out order numbers, quizzing the employees and was still working on the food. All the employees there seemed very positive, happy and engaged. I was greeted the instant the door opened, my order was promptly taken, the food was made in a timely manner, and it tasted great. I'm not the most pleasant person, but I was immensely impressed read more

This is probably the worst 5 guys I've ever been to The wait was long the people behind the counter were not helpful almost as if you were harassing them with your order. read more