24 Hour Drive Thru ! Carl's Jr Burgers are delicious if made right and this location has always made it right. I have been coming to this location for more than 20 plus Years and it never disappoints! Service is always on point and quality of food is always there. Ive sat inside a handful of times and have no complaints. The inside has always been clean the times that I have sat inside and the staff make sure things are in order, so the ambiance was quite pleasant in my opinion. read more

Carl's Jr - $5.99 Cali XXL Burger which was absolutely delicious - Burgers Near Me - West Sacramento, California

I went to order and they had an ai assistant try to take my order so I left. It was for the drive-thru, really peeved me off. read more

If I could give no stars I would. This Carl's Jr has consistently been terrible. I am so disappointed how down hill they've gotten. I don't try to leave bad reviews because I work in hospitality but they need serious improvement here. read more

I have not been to a Carls in probably a year. I came here because I was craving a chicken sandwich and any other place I could think of was $15-18 dollars. I thought I could get away with less here. Not so much. It ended up being $14 and then later added a milkshake for another $6. Staffing shortage. We had to wait a bit at the counter. One girl taking orders and drive thru with two people cooking. I saw nobody in the dining room. They need a different order taker. I said chicken sandwich, add onions. She says, "chicken sandwich and french fries?" Um no not sure where fries came into that mix? but I think that is all she knew was a script. The poor drive thru customers had to yell at her a few times to get their order right also because you can hear it throughout the restaurant. It was kind of painful actually. Anyway, we got it to-go and took it back it work. Everythingwas seriously cold and the chicken was like rubber that everything just slid off it. It was the most disatisfying meal I have had in a very long time and still irrited that I spent $20 there. I should have bit the bullet and went to Buckhorn Grill for a few bucks more. I will not be returning to a CJ anytime soon and not this location either. read more

Carl's Jr - Holy crap!! Nearly $30 for fast food lunch for 2 - Burgers Near Me - West Sacramento, California

The lobby could stay open until 10 PM instead of closing at 8 PM Some people work until 6/7 PM and want to have dinner afterward They don't want drive through, they don't want to order online, they want to go inside, order a hamburger then sit at a table and enjoy their meal Under this new management at the Carl's Jr's in West Sacramento they close and lock their doors by 8 PM Many of the other businesses in the West Sacramento area that provide fast food or other types of food service stay open until 9/10 o'clock at night In-N-Out Burger stays open until 2 AM in the morning Carl's Jr.'s new management needs to get with the program Sometimes folks just want to sit at a table and have a meal, especially when you get off work late, don't feel like cooking or try to order on the app that sometimes doesn't work Is it me or has our society gotten lazier since COVID happened read more

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the drivethru had an AI orderimg aystme which wasnt bad, and the food pickup window was friendly and fast. however the french fries were disappointing - fries were not hot (some warm and some cold) and some fries were hard. no complaints with burger. read more

Why do you guys have a robot taking your order and messing my order up? You have 4 employees that are clearly not busy and nobody inside and simply couldn't understand a simple order and I get a dirty look going inside trying to order my food? You guys should rethink using A/I to take a real persons order and get it correct . I hope my food comes out correct and wish you the best. Update: went inside was given my food made incorrectly and called the manager gave 0 F#%^! Store was clean coming from a former Carl's Jr employee lol read more

Went there during my work lunch break, they got my order wrong and my shake was made very sloppy and messed up. The shake was not well made read more

Carl's Jr - Sloppy milkshakes - Burgers Near Me - West Sacramento, California

Tried ordering 2 weeks in a row right after my overnight shift and the worker said that the "systems were jammed" both times after already taking someone else's order before us. read more

Worst service ever! Went inside to order and waited over 30 mins and turned out they never made our order! Didn't receive no apologies or no discount whatsoever! Don't waste your time here unless you want to wait forever. Definitely ruin my night! If I could, I would have cuss this place out! Urgh! read more

I like this location, no matter how many (or little) stars it has. I like it because the drive- thru is always fast and friendly. They don't throw your food together so it looks like slop. Nope! They make the burgers fresh and presentable. Another plus is that they offer you sauce - at no additional price. It's ok to ask for BBQ sauce or ranch or whatever even if you didn't order a specific product. Their fries are also always very fresh, hot, and perfectly salted. read more

The food is fine for what it is. The new robotic ordering system in the drive through is horrible. It kept getting things wrong such as asking me how mama jalapeño poppers I want (I never ordered any to begin with). I wound up just going into the restaurant to place my order. It's extreme frustrating. Carl's should go back to using humans. read more

Their prices are out of control. The #6 has gone up almost $2 in the last year. It is now over $15. I can get a salad/soup, a huge burger, drink and fries at chilis for $13. So done with this ripoff. read more

Came here for lunch today. I always bring my lunch so going out is such a treat for me. I ordered a Big Carl burger and Criss cut french fries from the drive up window. They make me wait in the parking spot. They bring it to me and the fries were cold so i got out and went in to tell them. The lady tells me ohhhh... they're not cold. I told her I would like just the regular fries because I didn't want them just to warm them. Get back in my truck, get back to work so I could enjoy the food and when I opened up the burger, it had 4 halves of hamburger just pulled apart by their hands and none of the pieces even matched. I was so pissed off at this point!!!! It's not cheap eating there and I feel like I was so ripped off! read more

New ordering system kept getting my order wrong ! I felt like i was talking to my internet provider keeping me waiting for the next available agent . read more

Imagine paying almost $18 for a double western meal, then getting wrong order. Way to go Shaid. Appreciate that.

Order a double says it on the box received a single this has happened numerous times get it rite Dammit damn near paid 20 dollars for this meal read more

Carl's Jr - Food - Burgers Near Me - West Sacramento, California

I've been to alot of fast food chains and alot of carls Jr's. But this one takes the cake without a doubt. I'm impressed by the standards set here. Not only does this place have a modern dinning area but you can tell they take pride in what they do. it's the cleanest dinning area/ bathroom. I've ever seen in any fast food place. And not to mention the food was great as well. read more

Carl's Jr - Half of their dinning area - Burgers Near Me - West Sacramento, California

Went here a few times while in town, and I have to say...I LIKE IT!" And why you may wonder??? Because they didn't put cheese or mayo accidentally on a vegan brutha's beyond burger! Yay!!! Carl did it! Best beyond YET!!! read more

Horrible customer service. They let u order fish sandwiches on the app but don't have them at the restaurant. Then they tell you you have to call corporate to get your money back. Offered to give me one chicken sandwich instead of the 2 fish I ordered. read more

I love charbroiled burgers... I started going back to Carl's Jr. after having a few runs of bad food and bad service. I went back in about a month ago and a sweet girl Vanessa took my order , she is so cute and sweet that it makes me keep want ing to go back. She made me smile and made my day happy...my burger and fries were good... I told Vanessa about my history with Carl Jrs and she told me my meal will always be good with her in the building... thank you Vanessa. You kept your word. read more

Love your guys' French Toast Sticks. One of the last places I can get them. Powdered sugar and everything. Just wish you could order real maple syrup. I'd definitely pay a buck per side of that read more

Had a good experience with the customer service today the only reason it wasn't five stars because of the ai.

Horrible service , dirty restaurant the cashier was rude and very negative , she refuse to gave me ketchup when ordered 4 meals.

AI drive thru is here and it's annoying. Like ordering drive through from an impatient call center. Changing to 1 star there are no other customers in sight and they gave us old cold fries. No thanks done with CJ. read more

I went through the drive thru because my boyfriend wanted his favorite breakfast for his birthday. He loves the number 4 which is a double western cheeseburger with a medium combo and cherry coke as his soda. I had never came here for breakfast so I wasn't sure what to order. The lady was super patient with me and gave me her opinion. I ordered the bacon, cheese, and egg biscuit with a large hash browns since it says it is made from scratch? I thought the hash brown would be one large hash brown but it's actually mini hash browns which were super cute. I wish the biscuit had more of a buttery taste but the bacon, cheese, and egg was cooked thoroughly. I also ordered a vanilla iced coffee and it was so good. I normally don't like coffee but I quite enjoyed it. My cousin ordered a coffee and they forgot to give it to me. I had to get out of my car and wave them down to get it from outside since the dining room was closed. A guy answered the door and he was super friendly and even gave me sugar and cream without me asking for it. I don't blame them for forgetting it because I last minute added extra items when I was paying for my order because my cousin wanted something. Sorry about that! The service of friendliness was high and my boyfriend loved his birthday breakfast. read more

Carl's Jr - Bacon, Cheese, and Egg Biscuit with Hash Browns - Burgers Near Me - West Sacramento, California

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This is great place to eat I totally recommend the food is great the fries the waffle fries my favorite the double famous star my favorite it's so good so juicy. This guy name Jose I came Saturday and he made my day really professional in explaining the items on the menu read more

Very good customer service my English is not very good but Ekta was very helpful and patient with me. She even spoke a little bit of Spanish to help me. The food was also given to me quickly. Will be stopping here more often! Good job! read more

Hey hey hey it's my buddy Carl, this place hits the spot! Fries are made fresh to order and the food is pretty good, I usually get the Western Bacon Cheeseburger which is glorious and a cherry coke. Stores who have Cherry Coke gets a bonus star in the review! I'm just saying and there's not many that do have cherry coke, only wing stop, chick fil a, and here that I know of. Why are y'all hating on my pal Carl, I would pick him over Burger King. read more

Worst location I've ever been to every time I got around 2 am in the morning the lady always says the system is rebooting she said it only takes about 15 minutes so one night I waited to go on my lunch break a little after 3 and it was the same excuse I can never order food there I wish it was a manager that would make sure these guys were there actually doing their jobs and not just telling customers they can't take any orders. read more

got the diablo hamburger! very good would buy it again, jalapeños poppers in it , fry's were still hot when we got home about 10 minutes, service was great drive thru read more

Went through the drive thru all the way just to find out that I was not given my jalapeño poppers n sprite with light ice. This isn't the first time they messed up my order. Oh and the fries were cold :( read more

Daniel at the drive thru was super efficient, polite and quick. Had me park in the front to wait for fresh cooked food while keeping the line moving rapidly. Daniel managed to get two cars through, and my food out in only a few minutes. Extra napkins and sauce in each bag! Super good ambience, thank you Daniel. You need a raise. He seemed genuinely happy to be a hard worker at his job. read more

Came right after midnight and I asked if he had honey packets and responded "honestly I can't fucking hear you" It was honestly just really rude and would've gotten any manager called at any other job. Go to read more

Bread was stale, cold and no sauce... Got medium criss-cuts, half was old fries and 4 criss-cuts cold! Gross!

Very disappointed in the customer service from the shift leader "James" after ordering 3 burgers we get home I take a bite of mine, my daughter bit into hers we both couldn't even finish the bite. My double guacamole cheeseburger was cold and not freshly cooked, hers was cold and looked like it had been sitting under a heat lamp for hours. The other burger wasn't even touched because of how cold it was. Inconveniently we drove back to the restaurant asking for our food to be made fresh. He said he would not make us any fresh burgers. He asked how much was the order I said about $26 so he hands me $26 and says no leave me alone. I asked for a receipt he said he couldn't go back that far. It had been about 20 minutes in the middle of the night 1am. Pretty sure it wasn't rush hour at that time. Never going back read more

I visited on Thanksgiving day. I ordered a #3 with the large fried zucchini. The server brought me my food. I asked for 2 of the ranch dressings. When she came back she gave me one and said we have only a few and I could have one. I said what does this have to do with me! I took my food and demanded my money back. The manager asked. what was wrong? She said we have a limit on the ranch. Highly irritated. I decided to give them a free pass. I got my money back. This new generation doesn't have a clue about customer service. Example: I order a large fries, and you can have 1 ketchup. Do you take the one ketchup and enjoy your meal? No you get your money back! This is not a 3rd world country where we have to ration out ranch dressing. Do you get it now? gobble gobble! read more

The customer service was great at the window- no complaints- very friendly. Here's where the problem comes in- came for just a milk shake- Carl's Jr. is known for thick good shakes...right?! Not the case here. Received a runny shake- too much milk and they didn't have any whip cream. I asked the guy to please make it thicker- he said he couldn't; that his manager would get upset with him, sorry. I hardly EVER order milkshakes but I will definitely not order one again from here and I recommend y'all order one and request LESS milk since they can't make it thicker- at least refrain from the milk! read more

Carl's Jr - Runny "mostly" milk shake - Burgers Near Me - West Sacramento, California

Refused service to truck drivers. My truck couldn't clear drive threw and they didn't let us in the lobby. Said sorry can't do it. Worst Carl's jr experience ever. read more

Not sure what is going on with the other reviews, Thomas R. is probably a shill since he only has one review. I am a fat guy, eat fast food regulary. I have eaten at this Carls Jr probably about 30-40 times. Friendly staff, they will give you a ton of ketchup if you ask, and the food is always great. The drive thru can be a little slow late night, but I have found this Carls Jr. to be consitenly fine. read more