I've been hearing about the burgers at Five Guys for ages and I finally got to try one today. It definitely lived up to the hype! DELICIOUS!!! I got the bacon cheeseburger with a few toppings and half and half fries (half Five Guys style, half Cajun style). Everything was super tasty! I'll definitely be coming here again! read more

Five Guys - Lunchtime! - Burgers Near Me - Santa Rosa, California

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Walked in hoping to get a quick meal, took about 30 minutes for two burgers and not only that I received one of the burgers with no patty. Walked up to the counter and had 3 employees look over but none walked over to help. They remade the burger, which took about 15 minutes. While waiting for our remade burger, I noticed other customers walking up to the counter with problems either with the wait or with the food. Overall, terrible experience :( read more

I know it's August.. but it's almost 100 degrees outside.. why no air conditioning? I couldn't even sit inside to eat, I was sweating so bad. Had to take my food and eat it in my car with the AC running while I ate. Great burgers and the fries are super salty, but come on 5 guys, get some freaking AC!! read more

Negative shout out to the server Jonathan M. I came into this place earlier and had my order taken by this guy who was apathetic as all hell. On my day off from work I like to pick up a burger and relax. I ordered a burger with "two patties regular not cajun" and was served just two patties on a bun. No toppings, no condiments, just two bone dry patties on one bone dry bun. I will not be spending any more money here after I was charged $7 for a tin foil wrap full of disappointment. Giving 2 stars because the fries were pretty bomb. Too bad the cashier/server was too stoned :( read more

This place was extremely dirty filthy with peanut shells all around and the kitchen did not look clean at all.. the cheeseburger that I got was greasy and tasteless.. the fries looked like they cooked them on some type of motor oil.. innout way way better and cheaper. Plus customer service was non existent ......I guess you learn something everyday! read more

Yay. Awesomely great food.the best fries possibly in the world. Don't forget grilled jalapeños read more

Five Guys - Burger - Burgers Near Me - Santa Rosa, California

OMG that cheese burger was so delicious!!! It's a bit pricier than like a Burger King but it is SO worth it! I got it with "everything" which includes sautéed mushrooms, so juicy =messy. But fast friendly service and super clean. Bonus while I waited was free salted whole peanuts in the shells. I've been to other locations where there were shells everywhere but this location at lunchtime was almost sparkling. I was in the area but don't come here that often. Thank goodness or I'd weigh 1k pounds!! read more

Went here for an early lunch in order to beat the rush. Ordered our food and waited 25 minutes as they served people who order well after us. Informed them we didn't get our order and waited again for them to tell us they never made our food but could start now... Ummm No. Asked for a refund and left. Won't be coming back. No excuse for that. read more

Been to Fice Guys a handful amount of times and it's always "okay". This time was less then okay. The cashier had no customer service skills at all. No smile, no Hi.. just a straight face. It was almost comical. Our burgers seemed to be thrown together in about 2 seconds. They did forget a item but we were eating in so that was a easy fix and the man I talked to was apologetic about it. No complaints about the Cajun fries and they give a lot read more

This is the BIGGEST WASTE OF MONEY. Was hungry. Daughter's BF ordered and went to get for me. Fucking simple... seriously SIMPLE ORDER. Hamburger, onion, lettuce ONLY. ONLY. Small burnt wanna be meat patty, a smattering of chopped lettuce, no onion and disgusting fucking MAYO SMEARED ALL OVER! GAG. oh and this little lovely (see below). All for a lovely price of $5.10.....this has been my (unfortunate) 3rd visit since they opened how long ago, and NEVER EVER AGAIN EVEN IF BROKE STARVING AND OFFERED AS A FREE MEAL. (Minus zero stars. Only selected one because was forced to) read more

Five Guys - Burgers Near Me - Santa Rosa, California

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Good fries. Good burgers. Decent prices. They don't have gluten free options as in Gf buns but they do offer the burger bun less in a bowl and it's pretty yummy. I love the grilled onions! read more

Went next door to Cold Stone at about 10pm on a Thursday, and saw an employee at Five Guys sweeping the floor, with his pants around his ass and his shirt off. Super professional. Just another reason I will never eat here again. read more

Five Guys - ...and this, ladies and gentlemen, is where your burger is made. - Burgers Near Me - Santa Rosa, California

If you don't like Five Guys, you don't know what a real burger is supposed to taste like. Call me crazy, but unlike InNOut, their burgers taste less greasy and more "clean". Their buns are sweet with sesame seeds, their meat is MUCH higher quality, and the toppings - yes, they are ALL free - are fresh and delicious! Huge portions of fresh cut Idaho fries, thicker and again not as greasy as the competition. I REFUSE to go to any other fast burger joint. read more

This is a review for 5 Guys take-out. 1) We ordered online w/credit card and it was a thing of beauty. Simple, quick, we bypassed the line, picked-up the bags, and we were out. Perfect. --ride home with the bags (6 minutes door-to-door)-- 2) The bags were another story. They were filled with the heaviest, greasiest, lumps of beef, cheese, sauce, and potatoes that I've ever had to choke down. 3) The fries don't take a journey at all. They went right in the trash. 4) The burgers were enormous and a warm mess. Yes, I finished mine. No-one else did. I was really hungry. 5) The whole thing was gross. The house smelled like nasty grease for two hours until we took the trash outside to get rid of the fries and uneaten brugers. 6) I'll never do that again. But I may "eat in" and see if it's a better experience. I do love my burgers. Just not these, to go. read more

The two are so different its hard to compare. Five Guys is a solid burger with lots of flavors coming out because of all the topping choices. In & Out is really more simplistic with a fresher flavor. It all depends on what you are feeling when you want a burger. I like both and will visit both from time to time. Hard to choose. Didn't like all the paraphernalia on the walls saying that they are #1. Its just off putting. read more

I read about 20 yelp reviews before heading up to 5 Guys today, some poeple love it, some people say InNOut is much better. I left home knowing to order the fries well-done. So a friend and I arrive around 1:30, no line to speak of although one out out the door appeared as we were waiting for our burgers. I ordered the Bacon Cheeseburger (actually two pattys) with everything sans mayo. Word of caution: The Jalapeños are raw, not cooked so they carry quite a punch for the heat-weak of us. I removed the remaining sweat harbingers half way though my burger and it was nicer that way. For the first time in my life, I received a properly cooked beef burger at a fast food establishment. It was actually pink in the middle !!!!!1 Everything about the burger was great, maybe the buns were lacking 'cause the bread kinda fell apart but on such a big ass burger you don't want a thick ass bun slowing down the frequency of "om nom nom nom" The Fries: SUCK. Save yourself and skip the fries, if you get the double patty burger you won't need them anyways. I had fries well done with Cajun seasoning, my buddy had fries regular and both really, really sucked. I can't think of a establishment that has shittier fries. Hell, I make better fries in my oven out of a plastic bag. The fries knock 1 star off this review. The price is adequate given the quality. read more

I love Five Guys Burgers! They remind me of backyard summer grilling burgers, except they are better. Their fries are super greasy but delicious. If you want crispy fries, Five Guys is not the place. The fries are a little bit more mushy, hot and delicious. So why the 3 stars? Half the time I am here, I find myself wiping a table because it is not clean. read more

We just had to see what people were talking about. Are you joking? Terrible. Well, not TERRIBLE, but definitely we will not be returning. The buns fell apart. The cheese was NOT melted thoroughly. The fries were limp. The burger was greasy and not at all flavorful. My husband couldn't even finish his; he was so disappointed. The drinks were pricey, as well as the overall price of the meal. Sure enjoyed those peanuts, though. And no shakes? What's a burger joint without offering milkshakes? In-and-Out will always be our ticket for fresh fast burgers. And crispy fries and milkshakes. Who the heck needs the peanuts anyway? Oh...p.s. Try SuperBurger. They rock! read more

During my late night Biology class one evening I thought I smelled a burger. And then all I could think about was burgers. Medell's pea plants? Evolution? Darwin? Natural Selection? Nope!! Just burgers. So then I started thinking where do I want a burger. First thought...In and Out! It's fast and close. But then I realized I had never tried 5 guys so I knew I had to run over there after class. The people there were super friendly. They warned me how big the normal cheeseburger is so I got the tiny. Love the fact all toppings are free. Huge points over In and Out which gets boring after awhile. I decided on the regular toppings plus a side of BBQ on the side, plus some fries all to go. The service was fast but I did enjoy reading all the newspaper articles while I waited. I really appreciate the fact they get potatoes from local farmers and they had a cute sign saying where they had gotten them that day. As soon as I got into my car I started munching on french fries. Normally, I don't love fries. They are just okay to me, but these ones were so amazing. Super fresh and salty, just the way fries should be. I couldn't wait to get home and eat my burger. Once home, I dug into my burger. It was pretty big for the little size. The bun could of been better, as it was a tad boring and fell apart quickly. But everything else was on point. I loved the BBQ sauce and the cheese was plentiful on the burger. I will have to come here again and try different combo's. Mmm! Go 5 guys! read more

Since we're stuck at home with our kids for our anniversary, we decided to order an old family favorite, Five Guys, for dinner. Although we've had issues in the past year or so with them getting our order wrong--on one occasion literally three times in a row--the food is usually awesome enough to deal with the annoyance. This time, however, it was most definitely the wrong decision. We ordered for curbside pickup early in the evening (shortly after 5pm), yet no one answered my husband's repeated calls when he arrived at the designated time, so he had to go inside. He was then ignored and had to ask several times about our order before being helped. When he finally got our food and inspected it, not all of it was correct (SURPRISE), and the employee wasn't particularly eager to remedy it, nor apparently even aware we had ordered four milkshakes, which my husband then had to wait even longer for. Of course one of them ended up being the wrong flavor, something we didn't realize till he got home, the fries were basically all just shy of being burned (and cold after all the extra waiting), and the burgers were very sloppily and inconsistently put together. To top it off, at least two of the employees were incorrectly wearing their masks, either not covering the nose or literally pulling it down every time they talked (wtffffffffff), and when my husband politely pointed it out, he received an icy death stare and zero response. So. Yeah. We used to live around the corner from Five Guys, have been patrons literally since they opened, and will now not be back anytime soon. Which super sucks, because their food is generally epic and their customer service is usually at least okay. But going forward, we'll only be giving our business to local restaurants taking this seriously while still providing great food and customer service. Superburger, it is. read more

Nothing really bad I just don't care for it or understand all the hype! I really wanted this to give In and Out a run for their money. I was very disappointed eating there. I actually felt like the bun was awful and wet and and the grilled that In and Out has mastered, Five Guys totally messed up. Their version was huge chunks or big onions that looked as if a 3 year old cut and grilled them. Overall a bad meal read more

I don't understand the negative reviews for five guys! I have a feeling some people are sad their beloved in n out has been bested. In n out is great, but five guys really steps it up a notch. The fries are phenomenal, with or without the Cajun spice. They are thick steak fries and my goodness are they good!! The sizes are generous, too- a regular was more than enough for my husband and I to share. I always order a cheeseburger with one patty. I really like the toppings you can customize your burger with - personally, I recommend grilled onions, mushrooms, jalapeños and BBQ sauce. My only small qualm is with the decor- it's covered with giant quotes from newspapers and magazines who give five guys good reviews. It's not really a problem, but I think their food is good enough to speak for itself- I don't need giant posters to convince me these are the best fries and burger around. read more

Well, I finally made it to Five Guys! Since moving to California I have become an In-N-Out loyalist. After hearing people compare them to death, I knew I had to try them and decide for myself. Here's the verdict: It's honestly not a bad burger. The meat is fresh but lacking in flavor. I was concerned after reading so many reviews that said it was a sloppy and soggy burger. But I took mine home and it wasn't a bit sloppy or soggy. The fries were plentiful but extremely greasy. I'm not sure why they were dark brown because they weren't overdone. They were decent but also lacking in flavor. My vegetarian boyfriend got a grilled cheese "all the way." His sentiments were the same as mine: It's good, but not In-N-Out good. Five Guys has more toppings and that plays to his advantage because he likes mushrooms and other toppings that I don't. I just like lettuce, onion, and ketchup on my burgers. They're more expensive, but not outrageously so. $4.39 for a little cheeseburger, $3.19 for a grilled cheese, and $2.69 for a regular fries. The staff were friendly and had our food ready in ten minutes. While they don't beat In-N-Out in my book, Five Guys is still miles better than your typical fast food joint. And how awesome is it that they have both Fanta and Mello Yello? read more

Well, as with most things of this sort, you get folks who consider themselves experts ranting and/or raving about the product. I'm not one of those so much. I really enjoyed my burger; it is not so much that it's better or worse than an In-N-Out, it's just different. In-N-Out makes a good burger and so does Five Guys, but they are apples and oranges. I've read a lot of comments regarding seasoning, or the lack thereof, on the burger; I didn't notice missing spices and thought the taste was excellent, but then I did order it "all the way" and got the Bacon Cheeseburger, so that may have played a part. The bacon is awesome! The flavor of the burger was great and you'll never be able to get anything like it at In-N-Out: they don't offer the same options. This gives us good reason to visit both places when the specific place's menu calls out to us and justifies having these two places so close together. The staff was friendly and attentive and one in particular, a gal sweeping up inside and out, was extremely friendly and helpful in pointing out her favorites and asking what I ordered, giving me pointers for my next visit. I liked how they seemed genuinely concerned about outdoor litter had people out picking it up regularly. I only had the burger this time but will likely have a hot dog soon and cajun fries after the P.D.'s BiteClub reviews and photos. In-N-Out has horrible fries in my opinion and I'm always surprised when people say they like them but who am I? To compare home fries from anywhere to In-N-Out's lame fries seems like comparing Recaro racing seats to an inverted bucket. But, again, each to his own... The restaurant is clean, busy, open and noisy and too bright for me, but I will go back and do suggest it highly so far! read more

I am soooooo happy that there is a Five Guys Burgers in Santa Rosa! I first went to the one in Vacaville and I have waiting it to open ever since. All the burgers are made to order and what makes it more fun to order is you can choose your own toppings and there are so many to choose from. The order to of small fries is enough to be shared with two people. (not that we cannot finish a large! it will be a little too much potatoes in one meal) ummm...it is making me hungry at 1:30 in the morning!! read more

I will never eat here again because I have self-esteem. I waited 20 minutes to put in an order and another 35 to get my burger. It was not busy. Wow, it was not worth the wait. There were only 4 people in the restaurant waiting for burgers but every table was dirty. After cleaning my own table my burger finally came out. It was not warm. The bun was soggy and fell apart. It tasted like slime and rotten mayo. I'm avoiding this like a plague. read more

I got the veggie sandwich, it was soooo good, much better than I expected. As always the cajun fries are excellent. Employees are nice, the place is clean. I recommend going. read more

WTF, 6.50 for a hamburger, and 4 bucks for a hotdog . Really, not a joke Sound like New Yolk prices. Even with loud music and a manager greeting you at the door like Bozo the clown, its not worth it. Looks like five special guys need to revamp the prices more competatively read more

Came here last night. There was nobody inside. It should have been a sign to me. I've been here a few times since it opened two years ago and it is almost always busy. Just a couple months ago, prices were reasonable. After the new year, prices are now un-reasonable. $6 for a fast food-esque burger + $4 fries + tax? No thanks. Granted, they introduced a smaller portion of fries, for the old price of the regular sized fries... Until you lower your prices, I'm not coming back. Music is also very loud. read more

This review is based on placing an ONLINE order. Food was excellent for the price as always but the ball was seriously dropped with picking up my food. We ordered online and the estimate was that it would be ready in 8 minutes. I showed up and approached the pick up counter as instructed and they asked if I was there to pick up and what my name was. They assured me my food would be ready in a moment so I sat down. 20-30 minutes later as order number 48 was called I decided to ask again if my food was ready and a different guy grabbed a bag that had been sitting by the fries for ages and put the fries in and gave me our cups and muttered a barely audible sorry. The number on the bag was 26!! Fortunately the fries weren't served until I said something and the burgers are wrapped in foil so they stayed warm. If someone is going to order online they need to announce when your food is ready. I did exactly what I was supposed to do and having food just sit there for that long in a fast food environment is unacceptable. Hopefully that won't be the case next time we order online. read more

I kept calling they kept hanging I then finally got my order placed after 10 try's and then I go pick it up and they had the order ready and never told us it was ready and had us waiting for no reason the food was cold and the service was bad I don't recommend this five guys to anyone read more

I'm a west coast person and love In and Out but as so many reviewers have made the comparison, I don't really see one. It served burger and fries, but the price range is different, concept etc different. So, enough with comparing. 5 Guys is the best burger I've had in Sonoma County since the Dog House went to crap years ago in Bodega Bay. The burgers are fresh tasting. The fries are wonderful but ask for them crispy because they do have the tendency of under-cooking them. I will say the service is not the best and I have had a few orders messed up, BUT the place has only been open a month and I know it takes time to get things grooving right. I love these burgers! This is an update. about a month after they opened the quality of the burgers have went down considerably. read more

So glad we tried this place! the burgers are DELICIOUS. $5 for a cheeseburger with sauteed mushrooms and onions and all the fixings? I'm a big fan of that. Also i LOVE spicy, and they dont use pickled jalapenos on their burger which is AWESOME. My burger was literally covered in fresh and very spicy jalapeno rings. The fries are pretty good. nothing to shake a stick at. my wife proclaimed "i like this better than in & out". Personally, i think they both have their place. and seriously, next time i go im getting the little burger - cuz damn their regular cheeseburger is SERIOUS BUSINESS. read more

Went there for lunch. I ordered a cheeseburger with lettuce, onions, mushrooms, ketchup, mustard, and mayo. Yes, you get to pick the condiments. I also ordered fries. While we were waiting, there were free peanuts in the shell. Sure, you had to crack the shells but no biggy. The burger was good, but not great. A bit on the greasy side. Not charbroiled, but they never claimed it was. The fries were served in a cup which is kind of weird. Fries were not crispy. So my overall rating is a 3. read more

Five guys makes a mean burger! Get the double bacon all the way with Cajun fries... Don't forget napkins because its gonna get messy! Order Up!!!!! read more

Five Guys - Burgers Near Me - Santa Rosa, California

Not so good. Expensive for the quality. Very greasy. Not so impressed with the help or the food. read more

What a joke!! Crust can b used for tracing paper...tiny amounts of cheese and meat. My teen looked at it when I brought it home and thought I was pranking him. To add insult to injury $3 for what is a small size fountain drink. As our Israeli friends say, NEVER AGAIN!! read more

Let me start by saying that I WANT to give 5-Stars! This place has so much potential and the fact that you can completely customize your burger really sets them apart. I've been here three times in the past three weeks and ordered the same thing every time... Little Bacon Cheese Burger with; Mayo, Mustard, Grilled Onions, and Jalapenos Small Cajun Frys Visit #1 Tuesday Noon-ish Burger patty seemed very small, didn't come close to size of the bun. Toppings were perfect. Frys were WAY over seasoned!!!!!! Frys were WAY undercooked, no crunch, when broken in half they resembled a baked potato that was only partially boiled (white, solid and translucent. Visit #2 Thursday After 5p Burger patty was good size. Grilled onions were raw Frys were cooked better, still no crunch (made In & Out's frys seem over cooked). Visit #3 Wednesday Noon-ish Great patty. Added catsup that I didn't order (I couldn't eat the entire burger, I detest catsup). Grilled onions were raw (still white and crunchy) Frys were straight up RAW Frys were under seasoned, could barely taste the cajun flavor. All in all, I love the bun, bacon, cheese, and beef. But they really need to get a handle on fully cooking the toppings and the frys... cook the damn frys!!!!! read more

Really great burgers, needs some secret sauce. Fries a little dry, Milkshakes are amazing RAWR XD read more

After hearing about this fantastic place, or allegedly fantastic place, I finally tried it yesterday. I find it to be perfect for me. Really mediocre food at a slightly higher than necessary price with plenty to complain about. I went in for lunch. My initial impression was this. Loud and not too clean. The yelling out of the kitchen, or whatever you call the area behind the counter where people were cooking, was constant. Loud. The interior of the place was loud. The floor and table, even though the restaurant was less than half occupied, seemed a bit dirty. Blasting was Def Leppard almost drowning out the screaming of what I assume to be part of the show of the staff, but not quite. I ordered a double bacon cheeseburger and little fries. The burger itself was small, or at least not large. Another descriptor may be unremarkable. It tasted like a less than average fast food burger. The bacon was two ribbon thin strips. The meat a bit dry. Nothing to write home about. I don't mind spending money on a hamburger, if it merits it. But this one did not, and certainly did not strike me as worth the cover charge. The fries were crap. Soggy, greasy, cut potatoes that could not decide if they were wedges of fries. Not a crisp one in the cup, just greasy and limp. This place has been open long enough to get it close to right, and they failed. read more