This time, the bag had the extra fries! It must have been the crew that day. I love 5 Guys hamburgers and fries.

Paid $18 for a stale ass bun. I only got one burger and I paid $18 and the bun tasted so bad and stale and all I wanted was a nice soft bun but all I got was a stale grody tasting bun with my $18 burger and nothing else read more

Burgers are pricey but delicious! We come here every 1-2 weeks. They are very generous with the fries and so one order is enough for my kiddo and I. Sometimes the soda is a little watered down, but it's no problem getting a different flavor or just let the employees know. Tables are clean most of the time. Employees are quick to make the orders. read more

Great food But way overpriced "Man it's just a Berger a very good one But $14.00 Not in my weekly budget read more

Grossly overpriced food - definitely not worth the money! Not sure when these businesses will realize it's their responsibility to pay their employees a living wage, not the customers! read more

Tables were not wiped off and floor was a mess at outside tables. Had to use napkins to clean table to sit down. Both ketchup dispensers were empty. Store was not busy and could see no excuse. Food was good; but messy restaurant housekeeping was overwhelming for an expensive burger meal. read more

went to five guys tonight two of us ordered two hamburgers, medium fry and two drinks and it came to $32. There was no ketchup in the dispensers. They were not busy there wasn't anybody else inside when we came to order? It was so cold in there we decided to eat outside the outside table was filthy. We had to clean our table and the ground underneath the table had french fries and old food from earlier in the day and this was about 730 at night. The food itself was good but who wants to go out to eat and pay $32 hamburger and have to do your own clean cleaning of the tables or eat in a mess? Very disappointed. Seems to be deficent in management..... read more

It's good, albeit a bit pricey for burgers. Massive loads of fries though. For extra bang for your buck, check out the secret menu items. read more

Five Guys - Patty melt! - Burgers Near Me - Louisville, Kentucky

Speed: Fast Ambience: Smells like peanuts (In a good way) Flavor: Taste so good I went deaf Guys: Five I needed to get as many calories as I could so that I could gain weight (I'm almost considered severely underweight). I got a bacon cheeseburger and fries, totaling my calories at a whopping 2000. I'll definitely go here again after a workout. read more

It's a good place. They have good burgers. Alot of fries. Everything from small burgers to huge burgers. A lot of fries. Thru are kinda pricey. They arnt a mc Donald's or Burger King that has combo. They do have Coke o cola free style machines. For there milkshakes they are pretty good. Over all I do recommend them read more

The food is great, but their logistics are awful. I ordered ahead online from my car in the parking lot to avoid standing inside around all the people (it was pretty crowded). I waited until my pickup time, then went inside and found somewhere to stand where I felt safe and waited about 15 minutes as people came in, ordered, got their food and left. I realized something was off when I saw someone else come in and "check in" with the cashier then the cashier shouted her name to the cooks and they started making her order. This is how I learned that even when you order ahead, nothing happens until you arrive AND tell them you're there (aka there is no point to ordering in advance). I then checked in and of course had to wait another 5-10 minutes for my burger. The burger was excellent! However, I'll never get that 30+ minutes of my life back. In all the restaurants I've been to during the pandemic, I've never heard of any process like this and it seems very odd and pointless to me... but now I know! P.S. a "cheese burger" is really a double cheese burger, so don't spend the extra $2 to add a patty... you'll end up with a huge triple cheeseburger (and outrageous cholesterol). read more

Five Guys - Cheeseburger + extra patty (aka triple cheeseburger) - Burgers Near Me - Louisville, Kentucky

The food is good and so are the burgers. They are always fresh and cooked to order and the fries are always hot and delicious. If you are ever looking for a juicy burger. This is a fast place to get one and not have to go through a drive through like McDonald's. Just saying. Now the burgers are pricy as are the fires. But with good taste come high prices. They are worth every penny. For the type of service you get and the burger. Well worth waking in and putting your order in and enjoying this mouth watering burger. I just would take someone that won't finish their burger because that would be a waste of time and money. You just don't throw a burger like that away. I mean who does that? No one should. Everything on the menu is a la cart if you like but even then you will be spending over ten for your burger fries and drink. That would typically be around 16 for me. Since I go for the larger burger and fries. They do give you fries for days. Just saying. Stay true to food. Batman read more

Walked in on New years eve to grab a burger , our server was amazing & great energy from all the employees ! Immaculate vibes ! Thank you !!!!!!! read more

I was really happy to eat here! I've been watching my cholesterol and decreasing my consumption of unhealthy food for a good month and now I get some burger time! In lieu of a tofu wrap, I'm biting down on a beautiful burger. I ordered the small burger with everything on it and I'm good to go! The Cajun fries are spectacular. So here is how it goes... I grab the food when it's ready and pump out some ketchup into a cup and sit down. I tear open the bag to find what's likely a 20 oz cup overflowing with fries! So I set my burger in front of me and start munching on fries. Oooooh boy! I could not stop. I was grabbing them by the threes, dunking them in ketchup and slaughtering that French fry village. It was horror! A man's voice cried out from somewhere in the distance. A mother shielded her child's eyes from the grotesque spectacle. The singing of birds came to an abrupt end. It took about three minutes of this carnage for me to REALIZE what I was doing, another minute to stop, and about five minutes of looking myself in the bathroom mirror sobbing before I returned and began to eat my actual burger. Had I been provided some ranch or honey mustard with those Cajun fries, I may be stuck in an endless loop a la Groundhogs Day where I stay there and consume their Cajun fries forever. I'm torn between five guys and Homerun burger! I must say that homerun burger makes a beautiful burger, but both are delicious and fresh. Compromise! Five guys for lunch, homerun for dinner! Yaaaay I can only win. But my cholesterol levels lose. Worth it. I'll start eating salads in my 50s. read more

Five Guys - Yum it's smiling at me! - Burgers Near Me - Louisville, Kentucky

MR says ... this is the IN and OUT burger of louisville MRS says ... i love peanuts and the fact they served bulk peanuts ~ its as good as it gets! no questions on portions. my goodness! if i've known how generous their portions are on french fries i could have shared with MR but fries were that good i had to make room. don't be fooled by their "LITTLE" burgers ... it's not "LITTLE" at all, if you're a giant likely but average AMERICAN size it's enough to fill your stomach. they load your burgers with all the fixing you like. to the max! read more

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Let me begin by saying if I were rating this Five Guys on the customer service it would be 5 STARS hands down. There were no less than 10 employees that I could see. 2 taking orders, 6 behind the line, 1 continually cleaning the dining area and 1 that seemed to be doing a little bit of everything. Kudos to these folks below... CASHIER: Chelsea G., was welcoming and genuinely friendly. She also saved me from ordering the regular sized fries offering me the Little Fry instead, plenty of fries for one person. COOKS: All wearing gloves! FOOD EXPEDITOR: Handed me my bag with a :) and a thank you. CLEANER: Great job keeping the front of the house clean! Now on to the food... This was my first visit to a Five Guys and my only expectations were awesome fries, so I heard. I wish it were true...the fries were flavorful yet lukewarm at best, too greasy and soft, not the way I like my fries. My grilled cheese-lukewarm, 3/4 of the way melted cheese and sorta soggy...the food needs some improvement ASAP! I would recommend serving the grilled cheese in something that doesn't allow the steam to make it soggy, cook the fries a little longer and just slow down. I appreciate the extremely quick service to a point, however if you guys would take just a couple extra minutes per order the quality of the food will skyrocket. read more

Five Guys - grilled cheese & fries - Burgers Near Me - Louisville, Kentucky

For a fast food restaurant this is one of the best by far there burgers are delicious and at a fair price The French fries were very good could have a little less salt but that just me. I love the friendly service and cleanliness If they keep it up they will out sell the bigger chains some day The only thing that I wish they had was better choice of sweet tea read more

Very similar to the location in St Matthews. This is a franchise restaurant that simply makes burgers. Be aware of what you are ordering and how you are ordering your burger and it will make all the difference in the world read more

Five Guys - All the usual suspects. Smartly ordered you'll hit the spot with east coast chain. - Burgers Near Me - Louisville, Kentucky

Billy is absolutely the best brightens everyone's day around him love this location always very friendly

Prices here have always been high, but have now jumped the shark. $3.00 for a soft drink at a burger joint? Puh-lease! People are friendly though. Product just too overpriced to return. read more

This place has a very similar color scheme to In N Out, although the atmosphere is quite different. If you have a peanut allergy, this place would be nuts for you to go to. It's a bit pricey but the quality of these burgers is high. They have pictures of a lot of well deserved accolades for being the best burger joint and I can attest that I do think they're the best burger place in Kentucky at least. If you want fries, get the Cajun fries and never look back. Every time you order they will overfill your bag with fries to the point where you'll need to take the bag home with you. Your burger, however, is eaten quite fast. There are ketchup and straw dispensers off to the side and old school soda machines that serve random drinks like blue Powerade. I always get blue Powerade while I'm there. read more

Puke! First the French fries here are soaked in grease and taste like old grease. 'Burgers very dry, I ordered rare (bloody) it was well done. They have too many add ons for the burger, just not worth $13 for a hamburger.\ with Fries (no drink) Honestly McDonalds Double cheeseburger for $2 is so much better tasting. French Fries are so greasy and uncooked plus mixed size. This is so simple to do I don't see why they try and sell as upscale Hambuger joint and serve food this bad. (BTW, fed the French Fries to my Dog) Better to cook your own stay at home. read more

Enjoyed our last two visits. Cajun fries are worth the trip back! Staff has been great, friendly and helpful.

Good Hamburgers made how you want it. However, they are very expensive for a "fast food" type restaurant. $8.29 for a cheeseburger, Fries are over $4, and drinks are $2.89. So a combo adds up to over $15. In addition, none of the workers (cooks, food prep, etc.) were wearing masks, which may not be required, but all other restaurants I go to all of the workers are wearing masks. I will not go back read more

Peanut Allergy Alert: Do not eat at this place if you are allergic to peanuts! THE CUSTOMERS: We had a total of two adults and two children that went to this restaurant on a weekend. THE LOCATION: The location is right off Gene Snyder Fwy at Brownsboro road at the Summit. The location is in the Summit Shopping Center close to Barnes and Noble. FIRST IMPRESSION: Looks very nice from the outside. Being connected to the shopping center helps its overall look. THE SELECTION: Had a good, simplistic selection. Just like the name states, they serve Burger and fries and that's it. The topping look generous and the fries look good. THE PRICE: The price came out to be $16 for the both of us. That is with one shared drink between my wife, two "little" burgers (which is one beef patty instead of two) and a hot dog for our little girl. THE FOOD: The food came out fairly quick. Right about the time I was coming back to the table from getting drinks, ketchup and napkins, our order number was called. The burger was wrapped up in Aluminum foil and the drinks came in a large cup inside the paper bag. The Burger itself was great. It was juicy and the fresh toppings added to its flavor. The fries were plentiful and were very tasty since they were cooked in peanut oil. I do like "drink control" as you can walk up the the fountain and refill your own drinks. OVERALL: I think this place was great! The food for the money was well worth it and enough to feed my family. Everything was fresh and even the complimentary peanuts made it worth while. I would definitely recommend this place to my friends and family and anyone just looking for a really good burger. ------------- Reviewer-Type: This may help you on seeing whether or not my review will help you because if we have similar taste, then we may have similar opinions. I am not food yuppie by any means. I am regular guy loving regular food. Among my favorite places to eat are Jimmy Johns, Five Guys burger and fries & Moe's Southwest Grill. My family consist of my wife and two children so I try to find places that aren't too pricey but still offer good food. I don't mind trying new food at new places but hate when I have to review a bad place to eat. read more

HRRMMM. Ok, I'm a little torn here. I'm thinking maybe it deserves another star but even pushing it to three was a stretch and I'm only doing that because my youngest actually ate his entire burger. The truth of it is, I've had better at lower prices. I've now been to Smashburger, Home Run Burgers, Bluegrass and several other noted burger joints in and around Louisville, and while 5 Guys likely has the most notoriety, I found the burger itself to be lacking. Nothing really wrong with it, simply mediocre with little to set it apart from the ever-expanding crowd. Decent sized patty with no notable spices and slightly overcooked, variety of toppings is OK, fairly standard sesame seed bun (huh?) and a bag full of handcut fries (kinda soggy, definitely greasy.) My initial thinking is they should be able to cut a couple guys out of this and lower their prices a bit as I'm searching to figure out what strategic offering 2-3 more fellas would have provided. Maybe one guy digs for the potatoes and the other gets the peanuts. Well, if that's the case, I can appreciate them including their laborers but they forgot to put their stock in the back. read more

If only In-n-Out opened up out this way. This was exactly what I was looking for in a "homemade" type burger. Although worth the drive, it's still kinda hard to justify the drive when having a meer craving. Nonetheless, I know exactly where to go when I have a hankering :) read more

Awesome customer service, it's pretty cold and an employee held the door open for me. The person working the register was very nice. The Kitchen staff was professional and kind as well. read more

I don't get it. People seem to rave about this place. I LOVE a good burger but this place is not a good burger. I had the luxury of living in Southern California for a decade and ate In-N-Out once a week. Moving to Kentucky was a downer because the nearest In-N-Out is in Texas, so I tried 5 guys. The portions are GINORMOUS but who wants a big burger and a bunch of fries if they suck? I usually love a greasy spoon, but this isn't a greasy spoon. I guess if you're a hipster or someone who's never experienced an actual good fast food burger this place would be ok. But if you have taste, bypass 5 guys. read more

We stopped in for a quick bite while shopping. Being a vegetarian I was prepared to have only fries, but they have a veggie sandwich! It's really only a burger without the beef, you pick whatever toppings you'd like to add, but it's delish, great flavor! The fries are amazing and they give you a huge portion! We shared a regular size and couldn't finish them. Hubby has a burger w grilled onions and mushrooms that he loved. With a drink our total was $12 We'll definitely go back! read more

As good as it get's in Louisville! Outstanding burgers and fries. Free peanuts in the shell. Free toppings on your burgers - what's not to love? As another reviewer stated, this is the In-and-Out burger of Louisville. In and Out is better but the nearest one is in Phoenix. Keep in mind the french fries portions are huge! A regular order is enough for two to share. The place is casual, noisy and fun. Good for families. Good for a cheap date. Good for a great burger and fries. read more

I have been wanting to try out 5 Guys for some time. I was close by today so I decided it was a good time for lunch. Like others have said the service was very good, fast and very friendly. The floor looked clean enough to eat from. The food however was another story. I ordered the bacon cheeseburger with assorted fresh toppings and regulars fries. To my surprise the bun was soggy, the cheese not melted and the burger was pink in the middle. The fries were greasy and very salty. And way more than any one person can eat. The burger was just OK. There was no WOW factor which was very disappointing as I expected much more for an almost $12.00 burger meal. There are so many other better burger choices I don't think I'll go back. read more

Overview: delicious burgers and fries at a decent price in a clean restaurant with a casual atmosphere. Staff is sometimes slow or gets things wrong. This is a frequent lunch place for us and it's not just because of the convenience of the location. The burgers hear are killer! I always go for the cheese burger with onion, pickles, mustard and A1. Delicious!! The burgers are juicy but not greasy and very flavorful. The large selection of toppings is amazing and you can get as many as you want. Be careful when you are ordering. If you order a cheese burger that's a double, if you want just one patty then ask for a little cheese burger. The Cajun fries are a must order, jammed packed with flavor and a punch of Spicy. The portion size on the fries is huge! They fill up the cup size you ordered and then throw a ton more in the bag for good measure!! The atmosphere here has a feel of a casual burger joint. The place stays pretty clean including the bathrooms. The only downside is that the staff is sometimes slow and sometimes they don't get the order right but are always willing to fix it. read more

Great prices with no extra charge for a variety of toppings that they have for the burgers that most places would charge you for. The burgers are grilled up right in front of you. They only cook the burgers one way...well done. Recommend the cajun fries and you just need the "regular" size. I will promise you that the "regular" size will be enough for 2 people. The prices are hardly any more expensive than Mcdonalds/BK/Wendy's. With quick service and great tasting customizable burgers I would definitely give Five Guys a try when in the mood for a burger. read more

My husband and I stopped in for a quick bite!! The food was amazing!!! We both had a lettuce wrapped bacon cheeseburger sandwich. My mouth is still watering just thinking about it!! AND we had the Cajun fries!! AmAzInG!!!! Definitely coming back!! A little bit more than In-N-Out back in California; but was great nonetheless!!! Keep up the great work!!! read more

First I'd like to say Im a huge burger guy ! Any kind any style. As far as fast food burgers go this has to be one of the best in area. Coming from Southern California and growing up eating In and Out this comes very close to that. A big mouth full of burger, plenty of fries ( almost too many ) and plenty of options to top the burger off. The only BAD thing I would have to say is for a fast food style burger it's kinda pricey ( about $10 a meal ) but worth it in my opinion. Warning !! If you're allergic to peanuts ... Don't even walk in the doors peanuts everywhere ! read more

Great location, and as always... Great food. Word to the wise, the small order of fries feeds 2, the regular order can probably feed 4. Same goes for the burgers. Make sure you get it All The Way and Cajun up those fries! read more

Five Guys - Burgers Near Me - Louisville, Kentucky

Very disappointed with this restaurant. Went around 8:20 in the evening, ordered 2 cheeseburgers and fries to go, took the restaurant 35 minutes to get the order ready. No line at the register, restaurant was about 1/3 full. Sat near 2 other couples who were having the same problem. One man said he had to wait 45 minutes for his burger. At 30 minutes went to the register to ask for a refund and was told to sit down and wait for my burger, they refused to give me a refund (at this point I just wanted my money back, not the food). When I asked to see the manager the adolescent working said "can't you see what we got to do here?" If you want long waits, poor customer service, and rude teen employees giving you sass, this is the place for you! But there are lots of other burger joints around to go to and get better treatment. read more

I always love a good burger. Five Guys has a really good ones. Love trying new specialty burgers and new burger joints. Found that most bars have the best, until I came here. But today I am tried their Bacon Cheese Dog. Well the dog it self was good. The bacon was overly cooked, and hard. I like my bacon with charring marks but still flimsy. If you are like me, then keep that in mind a remember to ask for less crispy, unless u like it burnt and brittle. Have a good day read more

Flat burgers that have no flavor. Bland hot dogs crammed into a flattened bun. I just don't get the appeal of this place. Their fries aren't bad, but everything else is just awful. Service is delivered by people who seem like they'd rather be anywhere on earth rather than here. These things combine to make me never want to return to a five guys. read more