I am normally a fan of Zaxby's, and I was excited when I saw one opening near my house, but today they proved me wrong.
Having a busy day, I decided to make a quick run to Zaxbys. I ordered from the app, which told me 9 min to have my order ready. Great I am 10 min away.
I arrived at 11:34 no one was in the drive through line, the nice young lady asked me to park and Wait. No big deal. I set there and watched car after car get there food, pull in and wait until the nice young lady brought out their food. I asked her at one point when my was coming out and she said let me check. She returned and ask if I would wait inside since she had no idea how much longer it would be. I went inside and asked when was my order ready because if it was going to be much longer I wanted to cancel my order. I was told if I would stop arguing She could get it ready. Now that really -pissed me off. I was not arguing, I was trying to find out much longer it was going to take for my order to be prepared. The order had been placed 30 min prior to me finding myself standing there waiting on my order. In a few minutes I did get my order. The time stamp on the ticket was 11:49 30 min plus since I had placed my order.
I can understand issues, I can understand delays, just tell me , we missed your order, it took longer than expected, want ever.... But do not be insulting when I am trying to get information.
And to top it all off, my fries were cold and under cooked. Not an enjoyable lunch by any means.
I did not cancel today's order, but I will think long and hard before placing another one.
I had much better service the first time I ordered from this location. read more