I have never had any issues with Five Guys, so I took it for granted and didn't look at my food before leaving out. Everything was great until I looked at the fries. Excessive salt. Literally stood ten minutes knocking of the salt from the fries before being able to eat it and it still tasted salty. Going forward, I will ask for no salt on the fries. That's just insane. Noone needs that much salt on their food. read more

This is my second time visiting a Five Guys establishment. The burgers are cooked fresh. The menu is simple; choose a burger and add toppings. There's a good selection of toppings. Burgers are sold separately you have to add fries. I did not visit the restrooms. There's tables and high tops for small groups or groups as large as 10. The location is good near a mall and shopping plaza. Plen read more

Five Guys - Holiday hours - Burgers Near Me - Louisville, Kentucky

Full turn around in quality and service in the last couple of months. Every burger I've gotten has been amazing and one gotten it in a good time read more

I finally got to try five guys burgers this weekend. I have had this on my want list for many years and finally decided to say hey let's go ahead and give it a shot. So I got a double cheeseburger with pickles mustard mayo and lettuce. And it was a dang good burger I must say. It was eight dollars and something just for the burger so I was a little disappointed the price as well as keeping it for me on five but the taste all day was a five. read more

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I couldn't get a whole bun filling burger? Really? And the milkshake was just milk.... really??!? I hate eating here but my fav guys love it. Every time since I gave an initial great review my food is cursed. Next time I will get chicfila and then eat with them. Such a disappointment. Always get the guys food right and that's why they kEep 3 stars. read more

Not sure how we didn't already have a review for this one. Placed an online order for curbside pick up during covid. Arrived a few minutes before time. The store was surprisingly very busy. They were taking walk in orders. Called like instructions stated. Young lady said it would be an additional 10 minutes. Normally I wouldn't have understood why it wasn't ready. Being parked on the side I could see all the action. Also there was music playing loudly outside so I was jamming while watching everyone inside bust butt. They didn't stop working the entire time. Right at about 10 minutes a young lady brought my food out. She was very sweet. Pulled out the parking lot and started to munch on my Cajun fries. I don't think I've ever ordered them before. They were hot and fresh. So freaking delicious. Every once in awhile I'd get one with tons of seasoning they were so good I didn't even check my burger just drove home. Of course my burger was done exactly the way I ordered it. It was really good. Nothing was left over. I think the prices are a little high, and that prevents us from frequenting as much as we would other places. But even with that said we will be back again maybe in the summer when we can sit out side at the the tables. read more

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This was a treat ourselves trip to Five Guys. It's been awhile (pre-covid) since we came here. We already what we wanted a single patty bacon cheeseburger burgers (a little) and a little bacon burger with large Cajun fries and a bacon peanut butter milkshake and Oreo peanut butter milkshake. They were a bit busy so it took a minute for someone to take our order and pay. It was Togo so we just waited inside. While we waited we looked at some new updates. So soda machine has the QR code that you can scan on your phone to select your drink options and even pour it so you don't have touch the screen on the machine! But after looking at that our food still wasn't ready. It took at least 15-20 mins which we expected! They were really busy for a five man crew and they had a system down and were trying to get everything out as fast as they can. They were on order 6 and we were order 11. Once our order was ready, we had to wait for our milkshake to be made but it's only took a couple of well worth it mins. We can smell the Cajun dust from the fries, couldn't wait to get to the car. The burger were still hot and made exactly how we wanted and the milkshakes were delicious and nice and thick. The Cajun fries were good, they don't joke about the Cajun dust or the size. Definitely worth the $29 & some change price. read more

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Not a huge fan of the burgers to be honest. Prices are steep for being a dine in restaurant with no waiters or waitress. They do offer the unique free peanuts so that does make them different and stand out. I've tried to like this place but just can't. To top it off my most recent trip the customer service was atrocious. You could tell the young lady did not want to be there and showed the speaking ability of an child in diapers. Mainly communicated with head nods and shoulder shrugs. read more

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very nice service. employees where very kind. I made a mistake with my order and they were very helpful with getting me a refund. Food is great and place was very clean! read more

If you ever wonder why it takes 40 mins to get a burger then wait another 20mins to get a milkshake, it's because you got 2 people in the front trying to take orders, make burgers, fries, milkshakes while the rest of the employees are in the back of the building fighting and bullshiting. read more

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I couldn't remember the last time I had ate at a Five Guys. Rumbling tummy, check! Traveling down outer loop, check! In the mood for a burger, score! Parking is plentiful and COVID precautions are in full effect. You are allowed to dine in, with social distancing measures in place. Unless your appetite is huge, I'd suggest ordering the little size as a regular may be too filling. There are multiple options as far as how you can fix up your burger. I always go for the little bacon cheeseburger dressed all the way, and little Cajun Fries. Meal prep overall took around 15minutes. Upon receiving my order, food was hot and fresh and ready to be devoured. Side note, if ordering a drink, keep in mind to ask for a new cup if needing a refill. Back to the burger, I was very impressed. My burger was hot, fresh, and flavorful. My fries, were fried to perfection and seasoned properly. Overall, appetite satisfied and belly full. I definitely suggest if you're looking for a tasty burger! read more

Five Guys - Burgers Near Me - Louisville, Kentucky

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Burgers fries dogs milk shake. Period. Love the concept of simple menus. The cheeseburger was a double with mayo lettuce tomato pickles raw onion. Perfect. Just perfect. Fries were plentiful. Too many to eat honestly. About $12. Worth it because the beef tasted strangely like beef and was very juicy. I think of the restaurants the serve $10-$15 burgers and how they can not measure up to this. Fries were crispy on outside and creamy on inside... and a large amount in the "small" order! I'll be back for a better burger and great fries! read more

Five Guys - Burger - Burgers Near Me - Louisville, Kentucky

I really, really want to like this chain but each time I've been here - it's been mediocre at best. I'm just not a fan. The burgers are ok but I don't like the fact that it seems the cheese is thrown on right before the burger is wrapped up. I like my cheese to be somewhat melted. I do like that I can customize my burger and the list of toppings is right at the register. The spice on the fries is ok. I would love it if ranch was a dip option (I love my fries with some ranch!). Overall, for the price, I'm just not impressed. read more

Five Guys - Burgers Near Me - Louisville, Kentucky

I guess I was expecting more from this place?? I've wanted to stop by for awhile now, and finally decided to. The restaurant was very clean, and we came at opening (11am on a Sunday) and we were the only ones there. The employee did not seem like he wanted to be there at all, but did help us understand the ordering process. For two burgers, and two fries with a bottle of water it was $25.I feel like that a lot, especially for average burgers. I probably won't return. read more

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If it's good enough for the First Lady of the United States, it's good enough for you. I won't lie, I love this place and while it would be a three star place but if my cantankerous mother likes it then it gains an extra star. Five guys has an excellent, streamlined system that I wish more places subscribed to: less is more. It costs a little more to eat here but the uptick in quality of the food is worth that, also you get an obscene amount of fries. I enjoy the ability to customize my burger and this place is ideal because the customization process is inherent in their system, you're supposed to build your own so there aren't the hiccups in places that have standard issue burgers. My advice would be to get the milkshake and share your fries, there's just so many of them that you'll regret eating them all. I won't judge your life choices but I will warn you in advance. I would give this location five stars but the service isn't the top notch I've had at every other Five Guys I've been to. read more

Located close to the Jefferson Mall, this Five Guys location is a great stop-in for lunch or dinner. I took a friend who'd never had Five Guys before and hyped it up, to which he later thanked me as he realized I hadn't fabricated my excitement. Their burgers are thick and filling, and with unlimited toppings, who couldn't enjoy a hefty bite? Their fries are also flavorful, washed down with a variety of sodas from their remix machine. The dining room operates with social distancing in mind, as every other table wasn't available for seating. The staff were also fully masked, and you could tell the camaraderie was strong as they all got along well. read more

Five Guys - Cheeseburger - Burgers Near Me - Louisville, Kentucky

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The staff are so friendly and fast! As always, the food is excellent no matter the location!

I love five guys. This is the go to place for fresh burgers and fries. This place is usually packed filled with a lot of hungry customers including myself :-) The customer service is ok. Anytime I crave fresh fries we go to this restaurant. The Cajun fries are are amazing. read more

I really enjoy the food here. The Cajun fries are addicting and the burgers are great. I have had some instances where my burger wasn't completely well done, but in most cases, they have been. I have ordered in and I have placed mobile orders. I prefer ordering in over the mobile order process. Mainly because they don't always have my order ready by the time they say. I really like their lettuce wrapped burgers in place of the buns! read more

I've been to this location a few times (I love a good burger) each time I go, the food is hot and made correctly, the people are always nice and attentive and I always leave happy read more

We came here with a large group during a busy lunch time. This location is somewhat hidden in a strip mall center. This is your typical burger and fries. I was able to feed about 9 people for around $100. You order at the counter and can customize your burger or hotdog. Toppings are not extra which is nice. The little burger is plenty or burger for anyone. The Cajun fries are super yummy! This place is a great when you have the burger craving! We didn't wait too long, but it may be best to Visit before lunch hour or afterwards. They also have milkshakes but we did not order one. read more

This place is delicious but a little on the pricey side for a fast food joint. There burgers taste great fresh off the grill and made to order and they are huge, I couldn't finish mine. Also the fries are potatoes whole cut with some kind of special seasoning, they are not like your average fry! The atmosphere could be a little better but its fun to watch the people cook right in front of you but they seemed a bit stressed out with all the customers. read more

Five Guys - Burgers Near Me - Louisville, Kentucky

Other than it being a little pricey, the food was delicious. The milkshake made up for everything. Great shakes.

And on the third day, God said "Let's add another foodgasmic burger joint to Louisville." I can definitely say I was not disappointed when this location was added in Okolona. There's something about it that makes this fast food not taste like fast food at all. First of all, this place has huge crates of free peanuts when you walk in. Enough said. For the average combo meal, it's usually around 12-13$. A little bit more expensive than a McDonalds, but the quality makes up for it. Even when purchasing the "little" size fries, there's nothing little about it...they give you TONS. I ordered a regular cheeseburger, which they make with two patties so it's nice and thick. Super juicy, and they have all kinds of toppings you can add to it as well. Another plus, they've got the fancy drink machines with 100+ flavors. Do yourself a favor and make sure you go here at least once. read more

First time there yesterday. I loved that I can pick out what I want on my burger. Service was great. I love my bacon burger and I like the fries. Only four stars because they forgot my bbq sauce on bacon burger. But they made up for by asking me if I wanted sauce on the side in cup or them put it on there. The fries was little over done to my liking and little too salty. But they were alright to eat tho. They have seating inside and outside. My boyfriend and I pick outside since it was nice outside. I don't know how often they check trash cans outside but they were full but one wasn't too much. I was able throw away my trash out there instead of inside. Other then that it was great. I will love to come again. read more

I do not want to admit how many times I've ordered from this Five Guys while social distancing and it's been so good every time. We keep ordering it for lunch because it's been so perfect each time. We're v grateful for y'all and the perfect burgers you keep sending our way. read more

Price was outrageous!!!!20$ for 2 burgers and two drinks!!!!plus the food was nasty and gave me and my cousin food poisoningand there was flies like crazy in there read more

Cajun fries!!!!! Fresh. Crispy, perfectly seasoned freshly fried potatoes! Order a large and share with the family. So good! Staff. Eh.. we've quit eating in the restaurant because the staff are extremely rude. They do not know how to handle money. And I'm not sure if most know how to count? We've had multiple problems in the store with wrong orders, wrong change, yelling and smart remarks. Every so often we will order from Uber eats, but never eat in the store. They should really work on their customer service. Their veggie sandwich is pretty good! Instead of the traditional veggie Patty, they load up the buns with fresh or grilled veggies. Yum! read more

This 5 guys is really good (like all of them that I've been to) but they take a long time. I know they cook everything fresh but this location takes a little longer than most. read more

This place is ridiculously slow. It had been bad in the past so I avoided it for a long time. Today I went there for the first time in a year. I waited 24 minutes or my food! This was NOT at a busy lunch hour or something; this was 4pm on a Sunday and there was no line. There were plenty of workers; they were just slow. I will never return again and I suggest you avoid this place too. Manager seems nice but the staff is useless read more

Not sure what went wrong here, But my last two visits didn't end well.. Well, actually they ended immediately on the Porcelain Throne!! .... I know.. TMI.. But explain to me how do you NOT cook a burger that thin all the way through.. pink burgers equal bad feelings!!.. Not to mention the grease soaked, flimsy, mushy fries that MUST be eaten immediately or else they turn into nasty mashed potato sticks!.. Don't think I'll go back. Homerun Burgers are better anyways! read more

Great customer service! Retro setting. I love their burgers with endless toppings. And their delicious fries. Open seven days a week 11am-10pm The best TO-GO food. read more

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Burger and fries so deliciously greasy they leak through the bag and clog your arteries! Yum! I remember discovering Five Guys when I lived in Owensboro and wishing they'd have one here in Louisville. And by the grace of God, this one popped up around the time I moved back. Seriously, though, if you've been craving a burger that's been kissed by an angel with an amazing side of fries, come to Five Guys. You can get as much or as little on your burger as you want. I usually try to squish as much as on there as I can because why not. The fries cost extra, but my oh my are they worth it. They're honestly better than the burger. A small can easily feed two people (but let's be honest, I'll eat the whole damn thing AND theirs too). They're fried in peanut oil, so they have a different taste to them, and that's what makes them so much more special than other fast food fries. Service is always fast and friendly, the way a good burger joint should be. They have one of those fancy drink machines where you tap the screen and can get pretty much any soft drink you want. This place is definitely worth coming to. After all, Five Guys is better than one! read more

It has been awhile, maybe a year, Since we last ate here. Used to eat here on a regular basis pre pandemic. The burger was good but not great. The fries were a bit greasy and way over salted. And the price had jumped big time. Let's Go Brandon. Probably my last visit. : ( read more

Best burger 15 years in a row for me. Good size, fresh and a mountain of fries every time. Our location offers shakes and they still give peanuts away. My grandson goes for both of those. Clean location, nice staff and usually busy but lines move quickly, food made fresh as you wait. read more

The food is great and staff is nice. BUT....I placed an order an hour in advance and showed up on time to pick the order up. The manager lied and said "it just came in so it will be a while". Actually it came in an hour ago, because I placed it and got a confirmation that the order was received... Don't disrespect your customers because you messed up. read more

My opinion Five Guys is one of the best customizable burgers around. They are a large nationwide chain but fantastic and always on point. Fries are totally sharable even when ordering a small. I personally love the bacon cheese burger then adding my favorite toppings. The wife likes the small or "little" bacon cheese burger. Stop in if your in the area. Beware there are peanuts Incase you have an allergy. read more

Uber eats order these restaurants shouldn't be able to get away with this kind of crap sending out subpar food this is the second time I have tried ordering food this way total waste. They darn near petrified the fries SMH I'll just go back to getting my food the old fashioned way vs just giving my money away and hoping that it's right!! read more

Five Guys - Restaurants need to have more repercussions for sending out substandard food!!!!! - Burgers Near Me - Louisville, Kentucky

I've been super excited to try 5 Guys and today I finally did! I would not call myself a burger expert but I have definitely had a lot of burgers in my time. I got my food to go and the staff was super helpful. The fries are so good just crispy enough without being crunchy and the burger is amazing! I am super excited to come back and bring some people with me!! read more

Five Guys - Burgers Near Me - Louisville, Kentucky

We put in our orders and they came in a pretty timely matter. The one thing that I was disappointed about was there was no Hi-C orange (my favorite) so I mentioned it to one of the employees and she came out and proceeded to fix my issue. read more

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