Horrible so bad they took forever almost 30mins. They started giving out orders that were after us, so went to ask and they gave it to us super cold. I think they had it there and forgot to give it to us. We sent it back and then they gave us the wrong order. We sent it back again when they finally gave us the order the fries were super salty. The burgers were good when we finally ate but really bad service. I'm willing to try them again but somewhere else they need to train their people better. read more

Five Guys - Burgers Near Me - Imperial Beach, California

Paid and Waited for about an hour cause the stuipd works didn't make my burger than they tell me their going to make it n once again never do ! Got my meal for free at the end than I get my burger come home I live about 4 Min away from this place open my burger up n it's a mess bun is soggy everything is everywhere come on pple step it up! You guys just opened n suck already read more

Five Guys - Burgers Near Me - Imperial Beach, California

Shakes are made with real ice cream! Yummy Oreo shake! Fresh burgers on the grill just how you want them! Clean environment, staff is friendly! read more

Five Guys - Burgers Near Me - Imperial Beach, California

I ordered a bacon cheese burger, smallest fries available and a large drink. They wanted $18,00 for what is basically Burgers Fries and a Coke. NOT WORTH THE MONEY!!!!!!!!!!! read more

WOW Xpensive!!!! Back to In n Out. I cant believe I forked out $19.00 for a double cheeseburger (the cheese was cold), SMALL shake and SMALL fries. The burger was good. read more

ALWAYS hot, fresh and amazing! Our order is ready fast and the shakes are awesome! The crew always has a smile and makes us feel welcome

Don't order through postmates, they'll mess up your order every single time, it's no good especially when you pay for the extra ingredients, only received a plain cheeseburger which wasn't what i ordered. Decided to give them a chance because I know this sort of stuff happens but they've messed it up a few times now. read more

Came in on 11/23. Ordered a single cheeseburger regular fry and large drink. This totaled to almost $18!!! Why wouldn't I just go to a sit in a nice restaurant if I wanted to spend this much on a cheeseburger and fries? While I waited I was reading their menu and noticed that if you order a shake (for $5+) it cost .20 more for whipped cream! I have never in my life heard of a whipped cream charge. Five guys needs to settle down, it's good but you aren't THAT good. I won't be back unless someone else wants to pay for it. ***Please note that the staff was very friendly and helpful and if that is a product of their training then kudos to the company*** read more

Food is mediocre. Hamburgers are good. A tad bit overrated. Fries were under cooked. Prob wont go back again.

I'm shocked they don't have a five star rating ! I had a hamburger with medium fries and a drink, i absolutely loved the way they give their fries in cups it's kind of cute. I also love their hamburgers but yes there also really expensive and that's where it's get me. I'd understand maybe a 5$ burger but anything over that seems a bit much Don't get me wrong their burgers were amazing and i'd go back anytime. read more

Five Guys Imperial Beach on point with service and of course the food too. If ur tired of the other burger out there Five Guys is the spot for u to try. Yeah other people have their opinions about it but till u go and try it it might change ur take on the place. Luv the cajan fries my go to and they are never short on the order. So try the place see for ur self like or hate it's all up to u. read more

This location we know well. The salt on the fries can be 0 about 20% of the time so you may have to salt, but everything else, including service has been great. My daughters feel like celebrities at this location, and that's how kids should feel when bright light red-checkered hard rock ambiance hits you with a wave of beefy grace. read more

Five Guys IB fantastic burgers as always with FIVE GUYS! Don't know why everyone is complaining about the price. If you want a cheap burger go drive thru McDonald's. GREAT BURGERS, GREAT FRIES, GREAT SHAKES, FANTASTIC STAFF. This place rocks! read more

Five Guys - Burgers Near Me - Imperial Beach, California

Wow!! Wanted an all American burger on Memorial Day, mission accomplished!! From the welcoming smiles, patient explanation of sizes and sauces, to the generous servings and hot, good food, we got what we wanted. Burgers served hot and juicy exactly as ordered. Fries, well done and way overflowing large cup, filled up bag too! We will be back. Glad they are in the neighborhood!! read more

Ordered here three times this summer and haven't been disappointed yet. The team seems to all be friendly and the food is prepared fairly quick for made to order cooking. Love the two patties set up and fresh toppings. read more

It was a weird situation. I know I don't go out to have burgers too often, but once in a while I like to treat myself. Specially if the place claims to be gourmet. Nice greeting, service, friendliness and suggestions. That is until I got my so call gourmet burger. Two seconds after I got it off the bag and off the foil, it literally blew up. It ended up all over the table. Thank goodness none of it got on my clothing. I kept it humorous and asked the team member if that was supposed to happened. She giggled and said sorry. She also offered to clean the hot mess on the table, which to I said I would do and did. I don't know if there is a certain way these burgers are supposed to be grabbed, but the experience was pretty unorthodox. Needless to say I will not be recommending the place nor will I return. $9 is too much to spend to have my food end up all over the table. read more

The food is very good, The fries were good and my cheeseburger was yummy but it's expensive. Each item is priced individually. For a simple grilled cheese sandwich was $4.39. Two orders of regular fries cost $8.78 three regular drinks cost $7.47. I guess quality really cost more. This is the place I will come rarely because of the high cost. I enjoy music at a restaurant but not as loud as it is here. So loud I can't even hear my kids or even have a conversation. read more

Burgers are ok, they sit in your stomach like a brick when you finish. Fries were very soggy greasy both times bleh. It isn't cheap here either be prepared to drop 12 bucks or more a person for lunch or dinner. I dont get how this supposed to be better than in and out. It's not, come at me. read more

Ok so we changed our mind last minute because it sounded good not gonna lie. As soon we walked in I knew nothing was right. The service was mediocre at best, the burger was too greasy and just didn't make me feel right after eating it. French fries were aight but that's about it. If you thinking about coming here I highly suggest going somewhere else. The food made me feel full but not in a good way. Honestly the peanuts were the best part read more

Wow 8 dollars for a burger I could have cooked up on a backyard grill?! What a disappointment and disaster for the very first time trying this place. Would not mind if I lived in the middle of the Midwest to get this but how did this joint even make it to the west coast?! Should have known based on every five guys yelp review. Not one has more than 3.5 stars. Now I know. I'll come back for the free peanuts and maybe fries read more

Food is consistent but the service wrecks my brain. Makes me want to pull my hair out. There's a girl there by the name of Elizabeth who I've had the displeasure of dealing with on four separate occasions and each time she proves that she needs to be in a different position. The first encounter, she placed me on hold so long that the phone hung up. So I tried calling back and the line was busy. I went in and it turned out that she had completely forgotten that she had placed me on hold. Second encounter she gave me grilled onions instead of raw(did not complain just picked them off). Third encounter she gave regular fries instead of seasoned (didn't complain). And on this last round she added ketchup to my burger and I HATE ketchup. I want them to remove this girl from the phone because she simply cannot get it right. I understand that we all make mistakes but I keep dealing with this same young lady and my visit is always unpleasant because of her. read more

Yummy I love this place it's delicious no matter which one and this one right down street from my house perfect

Place was kinda empty, took a long time to get a hamburger and blt, it was my first time there, so I wanted to eat there, cashier packed all to go without even asking. Prices Are crazy!!!!! Almost 30 dlls for 1 meal, not what i expected... In n Out is way better than this, and 10 times cheaper. Never coming back. read more

It is great when good food and pleasant employees come together in one restaurant. Not only were our burgers and fries prepared and delivered exactly as ordered, but every one serving us had a smile and a helpful demeanor. The food was perfectly cooked and the ingredients were all fresh and delicious. The baskets of peanuts in the shell they offer while you wait are a treat. There isn't table service, but any assistance you need is happily provided. The place is kept clean for your benefit, including the restrooms! It is a treasure to have this Five Guys in our neighborhood. Keep it up guys(there were more than 5 here, to be honest). We will be back! read more

I've gone to five guys at the navy base, and when I visited Boston. I loved my visits there, and I loved my visit here. I know that the price of the food could be a little pricy, but taste and quality of the food make it worth it. I wish I lived closer to it so I could go more often. If you're in the area and want to eat a great burger and fries then give this place a try read more

Dude what the hell are you guys doing, I ordered basic shit. A burger with simple toppings. I understand burgers are greasy but this was showered in grease. I don't get how my burger can be so greasy and my fries so soggy, like at least give me some normal fries with the burger. Shake didn't have whipped creme still good though. You guys should really practice the basics again. read more

Always great food here!! Bacon was crispy in the cheeseburger and the fries were crispy. My favorite had to be the malted milk shake. Must have more of this!!! The only downside were the loud metal chairs for seating that are painted like they're wooden. Ouch on the ears! Wish they could add some felt on the leg bottoms. read more

First time at this Five Guys since it opened. I was surprised to see no one waiting in line. My kids enjoyed the food, but the price is ridiculous. For two burgers and fries it was $28 dollars. I decided to buy sodas at 7-11. The service was okay. Skip this place, go to Denny's. read more

Tried this place out last week the food was awesome! Can't even compare to in & out, as my son said "this is the best burger I've ever had"Truly the best burger I ever had. The fries were amazing as well. I give it 4 stars due to it being a bit on the expensive side. I would probably be at this place 3 times a week only if it weren't so pricey! Two burgers one order of fries a shake and two drinks came out to 31.00 dollars. I will return soon and enjoy the burgers here. read more

My favorite spot to get cheeseburgers. Plus the fries are amazing. Fast service and nice employees. I will always come back to five guys, juciest yummiest burgers! read more

Finally a great burger place that is all organic and I don't have to make a 20 min drive up to downtown or north park. This place is great yes it's a bit pricey but it's quality ingredients are fresh and delicious and once again it's organic, 5 guys is the only real competition to In n Out another dear place of mine for great burgers. Hint when you are getting your meal get the small fries they don't just fill up the cup they fill up like a whole 1/4 of the bag up for you, kudos 5 guys read more

I like the concept, the burgers and especially the fries. Unfortunately, my daughter has peanut allergy and worry I can't bring here here because of the peanuts. Yet, the food is good. The reason for the 1-less star is the price. In my opinion the prices can be a little less, so more customers can enjoy the delicious food. They'll be able to make $$ in the long run read more

Great burger! The Cajun fries were a bit different but still good. Everything tasted fresh as far as fast food goes

I am a big fan of Five Guys and have frequented the location at North Island. I live in IB so was happy to have this place open down the street. Boy am I hugely disappointed. The size of the patty on my burger didn't even cover the bun. Unacceptable considering what I paid for that burger. My Cajun fries tasted like the shaker lost its lid. Chill with the shaker, way to much Cajun seasoning. Yuck We walked in and ordered immediately, which is the only positive part of my experience. There was about 8 employees working on the food prep and it took forever to get our food. These issues should have been worked out that first week. I feel ripped off by my poor excuse for a patty and the over seasoned fries. read more

Firstly, I never write bad reviews because I am not much of a complainer. So Okay, I don't know how this place stays in business. I will say, yes, their burgers are good (hence the two stars), but $9 burger good? Heck no-this is fast casual, not sit-down restaurant dining. I come here often only because I live really close, and every time, the wait for my burger is excessively long, and that's what really gets me. I get it, everything is fresh, but it does not take 10-20 minutes to cook a patty and prepare a burger. And it's rarely ever even that busy. Five guys needs to take some notes from in-n-out. I really do not understand how they can have 5-6 people in the kitchen and it take that long to put food out. I can spend half the money and get my food twice as fast from in n out. Burger lounge, shake shack, and Habit are all cheaper and quicker, so again, i don't know how this place stays in business. My last visit here I order a bacon cheese burger, that's it, and it took 17 minutes!!!!! There were only two people ahead of me in line when I walked in, so not really that busy. And that will be the last time I spend another dime at Five Guys. Unless you are looking to kill some time and overpay for a burger and fries, I would not go here. Additionally, time before last I was here, they were out of hotdog buns... so you spend way too much for a hotdog and then they tell you they're out of hotdogs buns, you can have it on a hamburger bun for the same price. Uhm no thank you. And this past time I was there, they were not serving milkshakes. I don't understand that one...? You sell like less than five things and you are out of milkshakes? This place is just horrendous supply chain management and logistics. Not to mention their overpriced menu. read more

I had a very delicious burger from this place. The service was impeccable and everyone was quite friendly. It hit the spot when I wanted something meaty and fast! read more

Man talk about your Dr. Jekyll & Mr. Hyde of hamburger joints of all time. A few years back after a long day at the San Diego Fair, I treated my family to the Five Guy experience at the Hillcrest location after seeing it featured on the food channel numerous times and I was not disappointed at all. The burgers then where made to order and delicious and the fries crispy and plentiful served in a awesome plain cardboard box and the meal was reasonably priced. Boy, how has the wormed turned, I went to Grand Opening weekend of the Imperial Beach Five Guys the other day and never felt more ripped off over such shawty and terrible tasting food. The burgers were not made to order but made on some kind of mass construction basis with a hastily cooked burger with no seasoning and without a seer placed on a premade prepared lower bun with that just sits on a stainless steel counter cold and getting soggy by the minute with moisture of the lettuce and tomato sinking in and to make matters worst once my burger was assembled the oily over cooked mushrooms and tasteless patty dripped additional grease to my bottom bun causing it to turn into a gooey doughy mess and my burger was now a open face sandwich since my lower bun was now garbage. So I tried the fries next, an although quantity was what I remembered, they now serve them in plain brown paper bag instead of that sturdy cardboard box, and grease of these fries just about eat thru the bag and although a few fries were spot on, but the majority were a limp and greasy mess. Being a former burger manger in another life, they did not allow there fryers to recover to the optimum temperature before cooking the next batch...rookie mistake. Any way, the price for this horrible meal is way out of whack for what you get, even if they managed to do a decent job which they didn't this time, the price is way to high for the South Bay Demographic. However, there is still hope for you South Bay folks who are craving a really delicious and competitively priced hamburger and fry combo, try dining at Halphen Red Burgers, a little mom & pop joint across the street from Southwestern College in the Taco Bell shopping strip mall. Seriously, these short order cooks know what they are doing and make each individual burger to your liking using some of the most tasty dry aged fresh ground beef you have every had, seriously just thinking about their giant cheese burger is enough to make my mouth water. so please give these folks a try-I want to see them succeed because I love eating there, as much as I hate settling for a corporate tasteless hamburger. read more

I'm not one to write bad reviews, but damn what a bad customer service! I ordered my food with a nice lady but then I'm waiting and waiting for my food I see other ppl get their food first, and I'm "like what the hell" so I came up asking for my money back and then all of sudden they had my food there for a while and then I asked why didn't you called my number and their response was " oh its cause you were on your phone" like seriously! Why dont you just come up to me and tell me that it's ready instead of wasting my time! Isn't that part of customer service! read more

On April,10, 2018 I went to the Five Guys restaurant in Imperial Beach. The service was pleasant but very plain.....just nice but ordinary. I ordered a cheese burger and a banana shake. The shake was bland and tasted more like a vanilla shake. My burger was at best....OK....The meat was mushy, but had some decent taste. The person who cooked it needs help .......people think it is easy to cook a burger.....it is if you cook an average one ass they did but to cook an excellent burger you need some skill.....you know that touch. All the employees were very young and didn't have that something special to show that making the burger was an art. No conversation with the customers.....Ok ...they did say Welcome and What can I get you.......I was at the place about 6 PM and there was a total of three customers the entire time I was there, Me included. I was there fore 20 minutes.......Not going back.....this location needs HELP. Timster1945@gmail.com I live and shop in Imperial Beachg read more

The food was excellent; however the following occurred. When i arrived there i noticed about four employees working but preoccupied with a conversation they were having that was non work related. I observed several food prepares cooking the burgers. Cooking the fries. Putting the sandwich together. Each of them kept adjusting their face mask and did not change their gloves. I informed them that the mask is a barrier. Meaning there are germs on the outside and every time they adjust it and dont change their gloves...they are cross contaminating. They began changing their gloves and whispering. I dont know what they were saying but it probably had to do with me. Good thing heat kills germs but the wrappers it does not. When my order was finish i was given ketchup in a container. I asked her was this due to the covid and she replied yes. Meaning i could not get it myself because i might spread germs.IRONIC, GIVING THEY WERE CROSS CONTAMINATING ALL over the place. It is no surprise we as consumers are not dead from the way they prepare our food. What i have seen is that businesses are more interested in protecting their employees and making money than protecting us as consumers. I have seen so much health violations even pre covid. No wonder there are so many deaths! Next time i will tape them cross contaminating and post it. They will chang, but briefly, then resume their similar ways again. I have been here before covid and spoke to them about cross contamination. read more