They wrap their burgers in foil, so when it is delivered to you that toasted bun is no longer toasty because of the moisture the foil creates. When I got it everything was wet and soggy from grease as well. I had lettuce on my hamburger because I saw the picture and it was big leafy pieces. When I got it I had a couple small pieces on it and it was wet and soggy as well. All the fries were soggy and wet. I called the store and manager VK(?) was very nice and apologized, however they couldn't deliver me a new one I would have to pick up but I couldn't because I was at work and couldn't leave, which is why I had it delivered. The only thing they could do is refund me which is going to take 7-10 days read more

Five Guys - Hamburger with soggy bun and lettuce - Burgers Near Me - Ft. Myers, Florida

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Lunch on a Tuesday. Cheeseburger bowl. Extra patty and all the fixings. Hot Fresh Delicious read more

Five Guys - Bowl - Burgers Near Me - Ft. Myers, Florida

Went today and they did not give enough fries. Used to give way more. Went through to my pickup order and was not the same

Stopped in for lunch, had a three patty, burger bowl, keto style. I don't think they seasoned the burgers at all. But with my fixings in a few things, it was certainly good, but I've had better. read more

Five Guys - Burger bowl - Burgers Near Me - Ft. Myers, Florida

Worst customer service. I ordered a door dash and they stated to the door dasher they refused to make the milkshakes and that they were never ordered by the customer. Yet the order was shown to the door dasher. I have always had late night issues with this location at five guys. It is a-shame my family loves the burgers and shakes. read more

Tried Five Guys years ago and it was a disaster. Decided to give them another chance.... It was horrible. Order was completely messed up and opposite of what we ordered. Soooooo greasy too. Never, ever again. read more

They're cheeseburgers are delicious and I ate it all. Their food is way too good I recommend it. And their service is great. read more

Five Guys - This is the bag of food. - Burgers Near Me - Ft. Myers, Florida

Best 5 Guys I've ever been to. They get their fries PERFECT!! Burgers have a crust that you taste, flavor is fresh, everything is good. I'm a big fan of their burgers & fries, they get everything perfect here. I'll be back, the best burger in town!!! read more

They have fantastic burgers but it's still fast food. The prices seemed high to me but they do everywhere. I met a friend there on a rainy week night. There was one other party in there. We both got double burgers. I got mine wrapped in lettuce. They are delicious burgers. At a time when I am watching every penny, I will still treat myself and eat here. read more

It was 7:30 at night.... we had a light small dinner early (3pm) and were craving a burger but didn't want to go out to eat anywhere or spend a lot of $$. So we were going to go to Burger King for a quick solution because they have a 2 Whopper meals special for $10 but that is my last choice. I figured for a few dollars more we could get a really good buffer and fries so I went there to get it to go. Wow. Everyone must have had the same idea because it was super busy. They were working quick and I was watching the staff cause I knew it was going to take a while longer. I think the staff is in red shirts and the manager is in a black shirt. Let me tell you, whoever that was in the black shirt (real tall guy) is a hussler and a a major multi tasker and he was also sooo very nice to all the customers and the staff during a crazy busy time. Even when people were complaining to him he was so nice you could see people couldn't be mad after that!! I ordered 2 burgers, a little fry (that size is really enough for 3 people). I did forget tot say no salt on the fries when I placed the order but I told the manager and he hand wrote it on the ticket. The only reason why they are getting 4 stars and not 5 is because they still put salt on the fries. The fries were not cooked fully as they still were pretty light colored and almost slushy. We still ate them of course but it would have been perfection if they had cooked them as they usually do and not added the salt. But still will go back!!! read more

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delicious friendly staff. it was my first time trying recently with a friend. The gentlemen there gave me a free sample of the best shake i have ever tried. read more

I had a terrible experience with the Cleveland Ave Five Guys ! I ordered dinner for my family which came to $50 plus a $7.46 tip for the delivery (Uber) guy. It never showed up! Delivery time was for 8:03 pm . I called the Five Guys and told them I was still waiting over 20 min after the arrival time and he said, it's still sitting here getting cold. I said, I tipped the delivery guy , where is he? Can you locate him? He said no and I said, well then I guess I have to come pick it up and I lost the tip and now my food is cold and mushy. Went to go pick it up and the delivery guy walks in and goes to grab the food and tried to take it as I was there picking up and he argued with me. So I just told him I got it. You are 30 min late to deliver. Got it home and order was wrong and terrible. Thanks for nothing ! I will never order from this place again! Very disappointed.. read more

Five Guys - a meatball sandwich on a piece of tin foil - Burgers Near Me - Ft. Myers, Florida

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I'm here after leaving my hurricane destroyed town. This store is the cleanest store I've ever been in. The employees are very welcoming. The burger tasted amazing and they didnt put a million mushrooms on like most places. Wish I would have came here when I lived closer because I was missing out on a great experience at this five guys. It's a place you should go check out. Thank you for the great food and atmosphere. read more

I placed an order online around 5:25 PM I was told my food will be ready by 6 PM. When I arrived exactly at 6 PM I gave the person my name for my order. He yelled out my name and told me a few more minutes. At 6:20 PM I was still standing there waiting for my order. Turns out anyone that places their order online didn't get the order because the establishment was not checking the online order status. I finally got my order at 6:30 PM without an apology as the manager who is running the orders was extremely rude to me as well as other customers who ordered online. It was not our fault that they didn't complete the orders and made us wait 40 mins for our orders. The older gentleman working behind the counter should not have taken his frustrations out on the customers and should have been apologetic for their errors with online orders. read more

Burger isn't bad, fries are greasy and warm at best. They tried to make a chocolate shake 3 times but it was never more than chocolate milk. To top it off the place smells like a greasy spoon. Will never go back read more

At checkout failed to ask me how I wanted my burger so I approached the area and told the people making burgers no Mayo but everything else. I was getting it to go so when got gone all I had was bacon cheese and meat. Expensive burger that I could have gotten anywhere else for much cheaper. read more

Did a pick up Sunday for the family, and was pleased with everything! With them waiting for you to be in the restaurant before dropping the fries keeps them fresh, and the where still great after returning home. Overall we where happy with everything and will be visiting Five Guys again! read more

Unfortunately we have to give this a two stars. The music was so loud we couldn't even have a conversation. The food was average your typical fast food burger. I don't think will be back it may be for a younger crowd. read more

Forget those up-scale, over-priced burger restaurants claiming to have the 'best burgers around'...if you want an incredible burger GO TO FIVE GUYS!! I have never been disappointed by a Five Guys burger and this location is no different. Very clean, very polite and attentive staff, and as usual all the peanuts your heart could desire to snack on while you wait! If you have never had a Five Guys burger you are missing out!! read more

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We have been here a lot. Even during the time where it was carry out only. We visited for lunch and sat in the dining room. The cooks had face masks which was good. And don't sit here on some of the tables for social distancing however, we went to sit down the tables were dirty. We found a clean one, we think. But the whole time we were there, 40 min or so, people came and went and not once did we see an employee come out to the dining room and wash tables!! I don't know, food is always good but that bothered us. Don't know if we will go back anytime soon. read more

I always feel like theres something wrong with me. I dont find these burgers and fries to be as amazing as described. I mean, they are GOOD, but not GREAT. Dont get me wrong, I will gladly chow down here. But, idk, its not GREAT. Service was good too. Not great, but not bad. Theres room to improve, but I guess thats due to my high expectations. read more

We went on the 4th of July to get burger/fries after the beach. The staff was so friendly and fun! Of course the burger and fries were excellent as always. read more

Toasted buns are my must have in a burger and they do it! I have nothing to add, just good food!! read more

Literally the best customer service ever!! They take your order in a quick manner and give it to you with a smile

Definitely my number one go-to burger place. Being able to not only specialize your burger, but specializing your fries, makes the experience 100% worth it. read more

never go wrong with five guys. Great service for a rainy night. On par with other five guys I've been to around the country. Food is consistent so it gets 4 stars. Fries were a little over cooked is why it didn't get 5 starts read more

First time there and it was awesome!! Perfect burger!! Nice crispy thin patties!!! YYYUUMM!! Killer cajun fries and free soda refills!! Service was super friendly!!! read more

Burgers were very good as always. Fries were pretty crisp albeit a bit too salty. Biggest issue with all Five Guys restaurants we've visited is the noisy environment. read more

Great burger place simple burgers always tasty the fries are yummy both ways love the all the toppings you want for no coast option!

Great burgers and fries! Kinda pricey but definitely hits the spot. Service is good, staff is usually always friendly. Wish they delivered.

It's burgers & fries, so set your expectations as such and you will be happy. The burgers are average fast food burgers, but with above average topping choices. They give you a ton of fries. And really... Who can pass up free peanuts!! Their prices are a little higher than other fast food burger places. Definitely recommended. :-) read more

Consistent, delicious, and completely NON-healthy burgers and fries. Can't say much more than that. Great food, good prices, and service with a smile. read more

Great place to come dine at its always a pleasure, the staff is friendly and efficient also the food is great!! Keep up the great work :)

Don't get me wrong. The burgers and fries are great. But the manager... what a jerk. I always order for my whole office, by phone. As always, I explained to what sounded like a new girl, that each order would be paid for separately. When I came to pick them up, she had rung them all up as one order. The manager came over and was rude and abusive toward me telling me that I need to tell the cashier that they're separate orders. I did! I always do. I order from here almost every week. He THREW AWAY all my orders and made the team start over while I stood and waited. Why throw away the meals? Just delete the order and ring them up again separately. What a waste of food and what a jerk. No need to be rude man. Your cashier was the one who made the mistake. Wont' be going back to this store. read more