Slow slow slow. Loud loud loud. Won't be back. Dirty place too. Help is arguing. Whoever owns this place you give the brand a bad brand.

It has been over a decade since I wrote a Yelp review for Five Guys based on their now-closed Gloucester, MA location. More than five years have passed since I even had a Five Guys burger, which would have been from their Medford, MA location next to Wellington Station. Finally, after 3 years of living in Urbana, IL and splurging on fast-food burgers everywhere, the time had come to give their Champaign joint a try. Given how scary past Yelp reviews describe them, do they fulfill our Five Guys' experiences of old and carry on their reputation? The answer: A big, fat, dripping with cheese and fresh toppings, YES! Spacious, clean, free peanuts for the taking, freshly made in front of you, and served piping hot, we were reminded last night why we adore Five Guys. That burger, a cross between Culver's and Wendy's (by my quick estimation), was divine. Those cajun fries were as tasty and addicting as I remembered. The service, while not above and beyond cheery, was communicative and all that was necessary. Yes, they are pricey, but you do get a very filling burger with as many free toppings as you want. We also were given a bag full of those cajun fries, although we were spared extra regular fries we had ordered, oddly enough. All that considered, we are very happy to have Five Guys back in our lives once again. read more

we came in with our volleyball team (20 people) and the workers got our food out in a timely manner. everything was extremely good. the main thing that stuck out was the extremely nice workers who were very positive about having us. thanks five guy night workers!! read more

Awesome Burgers...grab some extra napkins! The Cajun Fries are a nice alternative but the regular fries are pretty darn good too! read more

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We've use the online ordering and it's consistently good service. The fries are not made until you arrive nor are the milkshakes. The staff always greets us when we come to pick up our order and the wait generally isn't more than 5 minutes. They top off the fries each time so it's nice. The condiments are easily found next to the pick up counter for you to grab and go. Once we forgot an item in our online order and they gladly rang it up at the store and made sure the additional item was ready in time with the original online order. We have not dined in but there is ample seating and free salted peanuts for the snacking as with any Five Guys joint. The burgers are consistently well made. I think the prices are increasing (almost $10 for a cheeseburger or even a burger) but the quality is there. Fries are generous in size so sharing a regular is completely do-able and helps keep the costs down vs ordering two of the smallest sizes. Use the online order option. Save some time waiting and go about your day. read more

I'm all for being patient and being understanding with the lack of essential workers these days (because most of these places were paying barely above minimum wage to begin with) but upon arriving at 5 guys at 11:35, we were greeted with a sign that said temporary hours were 12-8. Ok, although this wasn't great, I said I'd just wait it out. Then when noon came, someone came to The door explaining that she was only filling online orders to go, and that it would be at least another hour before she could do anything else. The hours of opening at 12 were very misleading as not taking orders at that time pretty much means not really open... This was an overall very poor experience, and as I live 25 minutes from the business was really not convenient at all. The person at the door of course didn't appear to care at all. She had no reason to I'm sure, her pay probably isn't effected by this at all. I'll save my money for places that want my business read more

Atmosphere was very similar to Freddy's. Bacon burger, veggie sandwich, 2 medium fries and 2 medium drinks plus a 10% tip = $44!!! Staff super friendly! read more

I see these negative reviews and can't understand that. The workers were super nice and the place was clean. I had the little bacon cheeseburger, and it was so good! I absolutely enjoyed eating there today. read more

Cashier was incredibly condescending and rude to us. We did come near closing but the treatment we got was unacceptable, our fries were soggy and they snapped at us when we asked politely when we asked how long the food would take. read more

I am giving this a 3 star review based on the entire experience. The food was a 4 star, but the price and lack of available selection on the drinks was a 2 star. The meal cost over $23, just for 1 person. That is crazy for a bacon cheeseburger, large fries, and large drink. I will say it is the 3rd best fast food burger I've ever had, behind 2 local mom and pop restaurants, but no way it was worth the $11+ dollars I paid for it! The soda selection left a lot to be desired also. They have the self serve machine that has over 30 different flavors, over half were unavailable. I understand supply chain issues but I paid for a drink I couldn't get. The only diet soda was Mello yellow, not my 1st, 2nd, or 3rd choice. Oh well, the burger was very good but this will be my one and only time eating here. read more

Five Guys - Bacon cheeseburger, large fries, large drink. - Burgers Near Me - Champaign, Illinois

First time ever coming here. The cashier is so freaking rude. The attitude of the cashier makes you want to just walk out. I will never come in here again if I see her working. Corporate definitely need to look into this read more

Restaurant review It is a pretty good burger is how I would like to sum up my experience. This is not your mcd or burger king. It is on the pricier side with burgers from 6-7 dollars depending on what you get. The food is cooked fresh off the grill. My major problem is the hamburger bun was served ice-cold. I don't know if this is normally the case but with the heat and cold you can see in my picture that it became soggy from condensation and deformed. Still I would say this is a pretty good burger, not steak house variety, but better than culvers. The fries are fried in peanut oil and were simply delicious. Also they are hand cut and even have a sign showing which farm they came from. All and all if the buns were warm and not from the fridge this would have been a 5 star experience. Pro: fresh burgers, hand cut fries Cons: on the more expensive side, cold burger bun Hidden gem: Free shelled peanuts when you walk in! read more

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Rude Workers!! Trashy lobby! Expensive poor quality food! Came here with my family. The lady working behind the counter was extremely rude. Never coming back. Please go out of business. read more

Five Guys, the "Willy Wonka of burgercraft!" To continental US folks, Five Guys might not be such a big deal. But, to a guy from a small Hawaii town that has had to suffer through watching commercials for their delicious burgers his whole life without being able to ever taste them, it was a pretty big deal for me. On a trip that was filled with great food, I was happy to close out my culinary experience in Illinois by hitting up Five Guys with the fam. Being that Five Guys is a franchise that's all over the country, I think it's safe to assume that everyone knows what the interior is like, for the most part. Though I will note that this location appeared to be very clean and well-kept. The staff was also great. For having to deal with a bunch of people who had never eaten at Five Guys before, they were very patient and helpful with helping us order our food. The turnaround time was also quite fast, which I can always appreciate. Now to the food. Knowing that I wasn't going to get Five Guys again for a while, I had to go all in, and went for a bacon cheeseburger with everything on it; as one does. Man, oh man, that thing was good. The meat was juicy, everything stayed together well, and the cheese was melty. What more could you ask for? I mean, I guess you might want good bacon on the burger. It had that, too! As for the fries, we got some both with and without the cajun seasoning. The plain fries were great. They were just right. The ones with the seasoning on them were also good. I just found that sometimes if one happened to have a ton of seasoning on it, it was a tad bit salty. Still good, though! Overall, I feel like Five Guys definitely lived up to the hype for me. Two thumbs up to this location and this franchise. For sure try it out if you haven't before! read more

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To begin, I have been to a 5 guys once before, years ago in NYC. The flavor is subpar, the customer service was poor, cashier had an attitude and a snobby way of replying to my sensible questions, what other sides besides fries? The single word fries was the reply. I said i wanted everything that usually comes on a cheeseburger, then I got a snotty reply about how many topping there were. The other workers kept staring at me, laughing and I got bad vibes. The cook has more tattoos than teeth or brain cells. I will never go back to this store. Poor food poor service poor flavor and texture. McDonalds has a better burger, and that says it all read more

I've been a longtime Five Guys fan but my first visit to this location after moving to the area was a major letdown. Knowing the food takes awhile to fix here I placed my order well ahead of time online as I was in a bit of a rush. But I still ended up waiting over 20 minutes for my order because the staff was more interested in goofing off than actually working. They were loud, obnoxious, and profane. They all looked barely 16 and certainly acted like it. One guy even had head phones in his ears and blatantly stared at and ignored me when I inquired about the status of my order. When I finally did get my food my burger was way overdone because they were too busy shoving and tripping each other to pay attention to the grill. The meat was blackened and crumbling to pieces. There were more toppings laying on the wrapper around the sandwich than were on it. Unfortunately by this point I had no time to have them remake it and was already late for an important appointment. When I reminded them I had included a drink in my order the guy snapped back "you can go get a cup yourself" and promptly turned his back on me. An all around awful experience for subpar food. And the exact same order I always get was a solid $5 more at this location than any other I've been to for some reason. I *might* give this place one more shot in case this was a fluke but I'm not optimistic. read more

Man! $28 somethin for 2 dbl burgers one fry and one drink? The meat wasn't very flavorful considering they have their own mix. Cheese wasn't melted on the burgers seemed to be put on as an after thought. They say their fries are good but we found them to be disappointing and not very many on top of that! Best part was the peanuts while waiting for the order. They need a motivated staff at this location. read more

Overrated and overpriced. For the price I highly recommend going to Ferren's and supporting a local owner. read more

Meh. This location was a bit of a disappointment as I've enjoyed other Five Guys burgers out East in the Pittsburgh area. I like a little grease but both the burger and fries were too oily. Service was just okay. For the premium price charged here the food quality isn't up to par. read more

My friends and I arrived at 5 Guys at 9:42pm on a Thursday evening. They are open until 10pm. I was the first one through the door and approached the counter where the young man offered to take my order. Other members of my party began to trickle in behind me and I apologized for coming in with a group of 7 so near closing. It was at this time that a young man wiping tables piped up and stated that they could not serve us because it was too close to 10:00. It was now 9:44. One of my friends asked him if it was the policy of the store to stop serving before 10:00 and he insisted that they couldn't take our order, "My GM said to stop serving". My friend asked again if they could serve us as it seemed unlikely this was store policy. This young man (who's name I am withholding) said, without making eye contact with any of us, "Fine then! If you want to order, go ahead and order" and returned to wiping tables. Hmmmmm... Should we have our food prepared by someone who is being somewhat hostile towards us and doesn't want to serve us? No thanks. I, like most of the members of our party have worked in food service and or retail at some point and we know how it works. You take orders or seat guests until close. Does it suck when someone comes in near close? YES, but that is just the way it works). It wasn't imperative that we have 5 Guys, but it was the only nearby place one member of our party (gluten free) could eat. We chose to not eat at 5 Guys in light of the unwelcoming attitude we received. We went to Steak N Shake where our gluten free friend enjoyed a glass of water. You guys blow. Seriously. read more

Oj and Ashley were amazing! I dropped my burger in the parking lot and they fixed me another one up! It's really cool to have good human beings during this difficult time. And the burger was great! read more

Very good burger. Thats how a typical american burger is. Its only few minutes to wait and you can pick up your ordered food. Simple, delicious and quick. five guys is always a great place. read more

Came in and the white young adult guy was so rude. Menu said hamburger and when I said I wanted a "hamburger" he was like a double? Sir the menu says a hamburger and he proceeded to be so darn rude I am never coming again. read more

Question for all you, would you honestly wait one hour and 15 minutes for one burger and small fries ?.............anywhere ? Me and my son did. order was number was 77 and they served 15 orders after.............there is way to much to say how bad the no food experience was. The dude with long hair was not wearing a hair now for his long beard a beard net... 26 people waiting food and and no one in line to order and 3 other people had food when we arrived.....when i demanded a refund she Deanna refused first then gave and wont not without requesting 3 times to give me the refund receit...........she never said sorry nor even offered a free drink if i would wait,........but she did to 3 other orders when they complained, with there numbers after 77 , she dropped everything and made it.........i asked 4 times what is taking so long and she said its busy..........? wtf......no one is in line for 27 minutes......again wtf.............i first ask the "cook" lol, when the order was coming up and the person said .........."dont ask me dude, ask her" lol wtf.........what a smart as.... to much more to say but i will contact corporate and so forth..........i have worked in a restuarant for 23 years and a fancy one, and no one ever waited 22 minutes, that was the rule, period,, they had 5 workers to make food and 1//3 of the grill had burgers going and one of 8 fry baskets only one was dropped..............plz let me have this restaurant to manage and you will see happy coming back customers, again and again............yes............after leaving with the begging refund went to Portillos and in 7 minutes with 8 cars infront good 2 chicken sandwiches, large fry and shake and doulble burger...........lol what lesson did we learn here???? ban 5 guys from Lorton Virginia and tell them your horry story..............lol and yes i call there call center and got a person he said from Matamorus Mexico...........call center.......lol that works, sorry for the bad spelling,,,,,,ttfn read more

The place is nice and the food is good despite the high price. However, the guy on the cash desk is ruude. It isnt worth to come eat here when you see someones spoiled face and rude way of talking. I didnt come to you house to eat man read more

Just got take-out from this place. The cajun fries were wayyy over seasoned. I like salty stuff (most people think that I over-salt my food) but these were just unbearable. Caked in salty seasoning. The burgers just weren't very good and were super wet. The bun was just decomposing while I tried to eat the thing. I don't even mean that delicious greasy awesomeness, more like someone dunked the patties in water before assembling the burger. Eating the burger was just an annoying mess. The only good thing was the shake, but at $5 for maybe 14oz it was just too expensive. Actually the whole meal was super pricey. Two burgers, a large fries, and one shake was $28.10 out the door. Geezus. I remember getting food from this place a while back and thinking it was ok so I'll give it two starts instead of one, but it should probably just be one. read more

I love getting food at this location. Full of flavor and fresh! OJ and Ashley are amazing. Amazing service and they are always glad to help however! Getting food there is always a great experience. read more

Pure and simple. Burgers, fries, hot dogs, and peanuts to nosh on. It's great food, simple. How can you possibly go wrong? Pro tip: get your burger all the way. You won't regret it. read more

Craving a burger and fries? Five Guys has what you need. A little more on the expensive side for a burger and fries, but it's pretty tasty. I could barely fit my burger in my mouth for my first bite. A little messy, but I like it! If you have a peanut allergy, don't eat here. They use peanut oil. Handcut fries are what I would expect. I sprinkled a little malt vinegar and they were yummy. read more

Five Guys - Trying to figure out how to eat it without making a mess. P.S. I failed. Lol. - Burgers Near Me - Champaign, Illinois

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7:00pm on a Wednesday night and this place is empty and filthy. There was 1 table that was almost clean. Crap all over the floor. The fries were extra salty. They forgot to make the milkshakes. They charged us for an extra hotdog. By the time we ate and left, there were 20 people waiting for food. We waited a good 15 minutes and there was no one in front of us. This place has gone down hill fast. read more

I enjoy the food at this location. Yes, it is loud and a little pricey but you get VERY large portions. The food served to me has always been served hot. Free peanuts! After years of cheap burger joints in the area it's nice to have an alternative. I'll pay a little more once in awhile to get a REAL burger. read more

Just got takeout with an $8 chase pay coupon. Still paid almost 7.00 for a bacon cheeseburger and fries. The Cajun fries were not edible. Literally caked in season salt and were soggy. Ended up throwing them away. Burger was good but still overpriced for the normal 8.99 price. Won't be back. read more

Way too expensive for what it is. Burger and fries. Not anything spectacular either. Staff was really nice which is a plus in this day and age. Parking is a nightmare. Extremely small lot. Peanuts while you wait because you will wait. They were the best part of the deal. But would I go back? Absolutely not. I'll go right next door to Culver's and get a great burger much cheaper. read more

Below sums it up. This is what I sent in on the website complaint. Walked in to place a carry out order at 5:20, ordered at 6:31 l, paid and walked out at 6:04 with no food. With only 4 tables when I walked in with 6 employees making food. During my order i decide to get a drink during the wait. I walked over to get a cherry coke and both machines where out.(there was another couple trying to get a drink as well) After the manager worked on the machines for about 15 min they still did not work so I received a refund for the drink. After about 20 min I inquired about how much longer my order will be. The young man stated they were waiting on the bacon. I asked if they ever pre-make items like bacon. He stated that's just the way thing work around here bra. I noticed he had 2 smaller burgers wrapped and sitting on the counter for about 10 minutes. When they prepped my order and packed it up they grabbed the burgers that were sitting on the counter along with the other burgers and threw all of the fries on top. When I looked in the bag the fries had smashed the burgers and one of the burgers with bacon opens up and the lettuce was out of the wrapping. I showed the manager (I think it was Kermiton W) and at that point just asked for a refund. I gave him back the money I was refunded for the soda and asked him to just refund it back to the card. He processed the refund for $40.15 and I paid $50.94. I pointed that out to him and his statement was thats what the computer gave back nothing I can do about that. I said so I ordered and waited for my order for 34 minutes to have no food and leave $10 short of my refund. He ended up refunding the additional $10.80. My husband and kids waited in the truck and was disappointed I returned with that much time and no Dinner. We ended up going to Culvers. Ordered, gave us our food in 10 minutes and said thank you with a smile. I never even received a sorry from any of your staff First time customer and last time customer What a bad experience I had read more

I'm a computer science student at U of I assisting in research and developing software applications this summer. I don't currently have much money to play with, but I still find it economical to grab some food while running urgent errands. I was taking care of dentist and auto paperwork on Prospect Avenue yesterday and decided to visit the Five Guys restaurant across the street from the car shop for lunch. Yesterday, I had a nearly perfect experience. It started when I asked a few strangers at the car shop if the restaurant across the street was worthwhile. They said yes. I could tell walking in that I was going to get quality food because the restaurant had a quality appearance. The menu instantly reminded me of the late crepe delicious restaurant in the campus union which had superior food quality for a consistent price. The manager answered my questions about the restaurant and its history and why there are bags of potatoes in middle of the seating area and if the peanuts were free. I filled up on a delicious burger and was asked how it was when I was finished. It was excellent. I was determined to be a loyal customer at this point in time. There were few details about the visit. The potatoes in the seating area are an awesome idea. I think it's a great way to display to everyone that the fries are made in store not to mention organic and fresh. Not every single employee was on par right away with the restaurant beginnings history, but I still was able to learn it. I loved how I could choose my exact topping combination without changing the burger price. However, I didn't find out until the next day that the jalapeños could be fried or grilled. I did mention that there should be a free sign next to the peanuts to give courage to the customers to grab some for themselves. I was told this was not needed. I'm not sure if that is necessary, but I personally felt the need to ask if the peanuts were free. This was alright with me since I felt talkative, but in general, customers should not have to feel awkward or pressured in any way. There was some construction going on in the ceiling, but it didn't seem to intrude and there weren't many customers in at the time. The biggest problem I saw, however, was a table set up right inside the front entrance. Today, I was in the same car shop again in the early afternoon considering lunch. I decided that I would return to the Five Guys restaurant across the street since I had such a great experience in my previous visit. I noticed the table still in front of the door, but I didn't say anything about it during my visit. I was greeted and recognized instantly from my previous visit and felt warmly welcomed. I asked to try something different and was recommended the beef hot dog. I ordered an all out beef cheese and bacon hot dog with some spicy grilled jalapeños and mushrooms. I specifically ordered it with no mayonnaise. There were a lot more customers and the management responded when I commented on this that the week starts getting busy on Wednesdays. I sat down, opened my hot dog, right away I saw a problem. There was a ugly white substance which I have no taste for on my lettuce. I brought it to the food-out counter and inquired about it. It was mayonnaise, even though my receipt says no mayonnaise. The first response I got was an excuse. The age old, "we have a newly trained employee" reaction. Now I understand mistakes happen. We are all human here, but how a mistake is handled is even more important than trying to keep everything correct in the first place. This is what makes or breaks the customer experience. The employee did the right thing by rejecting the food even when I offered for her to fix it and give it back. She did apologize for the mistake. She insisted on making me an entirely new hot dog which I didn't have to wait too long for. I couldn't hear what the employees were talking about after this. I could only hope they weren't talking about me being silly for enforcing my standards as a customer. I didn't like sitting on the fence with reading their attitudes about the situation. I sat down at my table, knowing what I wanted from the staff, unsure if they would meet my expectations or lose my five star judgement. The answer came to my table for me. The engaging manager, who treated me how a customer should be treated, brought my lunch directly to me like a waitress at a sit down. She brought with her a side of spiced fries in attempt to make up for the mistake and ensure that I felt cared for. I'm not going to say this became a five star experience because of the corrected mistake. Yesterday was a five star experience, and today, while coming close to losing it, still maintained its five star level. Five Guys team, give credit to your perky optimistic manager and employees' vigilance for your five star rating and for protecting your reputation. I will definitely come back to visit when possible. Please move the table away from the entrance. read more

Little disappointed with this location. It's been over a year since we have stopped in for lunch and it will be at least another year before we come back. Prices have gone up (over 15 for burger and fries). I don't mind paying 15 bucks to eat out when they serve you but not when I'm doing all the work. They were also out of fork and spoons when I asked the manager he said they been out of stuff for at least a week and they were waiting on a truck. The place was also dead during lunch hour which is another indication of service going down hill. With all the other burger joints in the area we will spend our money else where. read more

Five Guys is a solid fast food joint. Staff was cool, service was quick, and the restaurant was very clean. I had no previous experience and randomly stopped in on a Sunday night. Traffic was nonexistent so I waltzed right up and ordered a little bacon burger to go (little means one beef patty). They offer all the fixings including mushrooms, onions, lettuce, tomato, and ketchup. My burger ran me about $7 and it was pretty good. You can taste the difference between this is and normal fast food. It is just better quality, juicy and fresher. Kudos to you guys and I'll be sure to try another one next visit. read more

Everyone's burger was badly overcooked. Got one order completely wrong. Fries weren't even good. Not sure what has happened to this place. Bummed we bought a $30 bag of junk. read more

JUST PLAIN TERRIBLE! It took FOREVER to get our food. The music is way too loud. You can't even have a conversation with a person that is sitting right across from you. Their food was okay but I have had a lot better at burger king even. Overall my experience was terrible. I do not recommend 5 guys. read more

First time here. Had the Bacon Cheeseburger.... Fantastic!!!! Great burger and fantastic fries! Thank guys!