Service is horrible the food was totally incorrect they did not follow any instructions given while ordering even though the cashier put the specifications on the order and then the manager himself handing me the order when I asked him if I can have ketchup and mayonnaise with the order straight face lies to me and tells me he already put mayonnaise in the bag and then throws in few packs of ketchup and this was a 40 dollar order he adds napkins which turned out to be only 3 napkins for the whole order I wish I checked my bag while I was still there and I would have gave him a piece of my mind. This happened on Friday 2/27/21 at 3 pm so if the owner of this restaurant reads this they can figure out who to blame the people who prepared food paid no mind to any additional instructions on the order and the manager is a straight face liar who told me he did something he knew for a fact he hasn't done which is extremely rude also he was rude to me earlier too when I was standing aside waiting for my order he very rudely asked what am I doing like I was doing something wrong and then when I answered him saying waiting for my order he rudely told me I can't be waiting there I need to move over right away there was no please or anything in the sentence it sounded like he was ordering an employee just so you I am 48 years old I was wearing a nice suit and cashmere coat and Italian dress shoes so I don't look like some homeless person or such. I don't understand how anyone would let a person like that to be managing anything for them I wouldn't let him manage a public bathroom let alone a franchise I spent money to be a part of. This place sucks unless they get better employees who knows how to treat people. I suggest anyone who wants to avoid disappointment to avoid eating here. read more

I am glad most people are giving them good reviews. That means the burger I got was in the minority. First the burger was burned and had no flavor. I have been to Five Guys before and this had not happened to me. I do not go out of my way to go to Five Guys but for fast food burgers they are not bad. I went a second time and it was burned again. I don't mean well done but burnt. I think they need a new cook. read more

The cashier was very enthusiastic. The food was really good, as it always is when I go. Took a little longer than usual but it was fairly busy. read more

Milkshakes were amazing! Except the guy who called our number for food was rude. I recommend getting the normal burger instead of the little ones because the patties are thin but the toppings are free so that is awesome! read more

11:45 AM, Thursday, 4 employees, 30 minute wait, 20 people in line. This seems to be a common trend every time I go. I work around the corner, go at least once a month, and their ability to serve food is going downhill. It's getting harder to keep going back. Good burger, fries, but not for the long wait. read more

I wouldn't say these are the best burgers ever but I really love the freedom in choosing all the toppings you want. Always get bbq sauce. The atmosphere is like a cheesy diner but it's clean and with complimentary peanuts. My friend and I shared a burger and fries and it was enough. read more

We went for burgers at the worst possible time (6:30 on a Friday night when a traffic accident had all nearby routes at a standstill) but you'd never have known it from the excellent service and equally excellent food. This isn't our usual diet, but every once in a while, you just have to have real burgers and fries. This is where you go to get them. Five Guys hasn't fallen for the usual folly of trying to compete with fast food behemoths by expanding the menu. They do what they do - old fashioned hamburgers and hot dogs and real French Fries - wonderfully well. read more

Our family of 6 comes here maybe 4 times a year. Pricey for what you get, as far as the burger goes. Fries worth every penny! Wish they had toppings for the fries. Always crammed in seating. Hate that the bacon is burnt. Gross! Really why can't they have decent bacon. Asked manager about the bacon and he acted like no big deal. Like burnt bacon is totally normal in burger land. What? read more

Went to 5 Guys with my son and nephew on Saturday night at 7:30 p.m. Lots of people there (good sign). Service was excellent. Burgers were tasty. Price was reasonable ($12/each). My son said "these burgers are like 10 times better than McDonald's" (sorry Ronald). I ordered my Burger "All the way" and all ingredients were fresh. Fries were so bountiful we threw some away ... having ordered 2 small and 1 medium. Place was clean and well lit. Person that packed our order was polite. My only gripe is they don't have milk shakes. I'd go back to 5 Guys again. read more

A bit more over done than we are used to...but good solid burgers. Great toppings. I like the design your own soda. They now add bacon to everything...including milk shakes. read more

Always good and consistent, love the toppings and fries are the best. Not sure what any of the negative reviews are about. I review on the food first service second in these types of places. If they screw it up they fix it. I come here once every couple of months and it's always spot on. read more

What an ABSOLUTE TOTAL RIP OFF !!!! Will NOT RETURNN ,,,,, EVER! Paid $8 for an absolutely tasteless burger. The meat was like tasteless unseasoned ground beef. They claim they give you endless toppings no charge. Ordered grilled onions , mushrooms , green peppers , and mayo. What A JOKE!! Received 2 little pieces of mushrooms half the size of a postage stamp, 2 little squares of green pepper about a quarter size of a postage stamp, and a dot of mayo, (pea sized) . IT WAS AWFUL! $13.00 for a burger and fries, not even a drink for that price. They should stick their free peanuts up their ass and try serving decent food. read more

I will NEVER enter this place again they ripped me off. I had 58.00 in my pocket ordered a burger.fries and a drink it came to 13:00 and some change I know I had 8 one and a 50.00 dollar bill I had to use the fifty. Shame on me for not counting my change rookie mistake. I called and they took my # and said if the draw is over they will call me. Surprise no call they open at ten I waited till 1 pm and called them. Well they were perfect that night another surprise. I spoke to two different managers that day. I had my reciept so I gave her the exact time and date. She said she saw me and that I handed the kid a twenty the camera is so good she could see Andrew Jacksons head. Wow FBI should get cameras like that. My son and I eat a lot of burgers more than 40.00 dollars worth a month but it wil not be at five rip off guys. read more

Disappointing. Pricey, average to poor quality burgers. Over salted mushy fries. Obnoxious kids running the place. When all you sell are burgers and fries, it doesn't look good for business. Burgers are fried on a grill, well done. No flavor. "Free toppings" are a gimmick since based on the prices, we all paid for those so-called free toppings. I would rather pay twice as much for a quality burger, so it isn't that I expect everywhere to be cheap. Other issue was one of our burgers was wrong. That's ok, things happen. The problem was how they handled it. I brought it back to the kids working the counter and got attitude.No "sorry about that, we will get you another". They just turned around and yelled for someone to make another and curtly told me I had to walk across the room, through the crowd, to throw out the original burger. I was puzzled since a trash can was right next to them. I asked and the employee got nasty and snapped "its a health code issue, you need to go throw it out". If she just explained nicely, I would have no issue but got the attitude when I first went up, and then pure nastiness on the second exchange. Management may want to let their employees know it isn't just about making the burger as quickly as they can, there are these things called customers who choose where they eat. If no customers, no need for those burgers. No interest in ever returning for mediocre pricey greasy food, no selection and downright nasty staff. read more

I walked in and the restaurant was dirty and pitiful looking. I had read the sign about the peanuts and asked where they were and the cashier grunted and pointed. I looked in the direction he was pointing and saw a cardboard box on top of a garbage can. I walked over and saw the box was filled with peanuts. I was filled with disgust. I almost called the health department. Can't comment on the food. Would not eat in such a gross environment. read more

I love the burgers from Five guys but today I got not only the wrong order but no way to call them to tell them about it since their phone is busy and has been for the past half hour. All I wanted was a cheeseburger- meat cheese and the bun and another cheeseburger with ketchup and mayo. After a drive home I found that I didn't have a patty in either burger in addition to having a surprise of bacon and veggies I did NOT ask for. 15 bucks down the drain. Cool. All I want is my money back since I didn't get my burgers! read more

Being a guy who loves to eat, I always look for a good restaurant for all kinds of food. For burgers, first place that will come to my mind is FIVE GUYS in the town of Burlington, Massachusetts. After Market Basket decided to move a bit down the strip mall, a few new restaurants had opened. I used to drive by them and wonder what they were like. One summer day after hanging out with friends at his place, we decided to go out and eat something new (we ran out of places to eat around Woburn, MA). My friend, who was our driver, took us to FIVE GUYS and we had a big dinner there. Ever since that day, I told my family to forget about BK and go to FIVE GUYS instead. The first time I stepped into the restaurant, the place felt like a mix of young and mature since it was filled with young high school kids and families who were just enjoying their burgers, and the smiles are wider for the people who sat outside at the tables. The rock music also set the mood of the restaurant. With just under $20 dollars, I bought a bacon cheese burger with "all the way" topping option, a medium sized drink, and a large fries. Since they have an open kitchen, I went and stood by the pick-up counter and watched the guys make the burgers and fries. They also have an amazing soda fountain machine that can make interesting beverages such as vanilla flavored Sprite and strawberry flavored Fanta. I had the vanilla Sprite and it tasted interesting. When we all got our orders, we got a surprise when we opened our paper bags. Our large fries overflowed the bag and covered the burgers underneath them. What I'm trying to say is that FIVE GUYS really knows how to treat their customers. With about $3 you can buy yourself a extra-large portion of large fries. That is what I called a good deal. After we dug our burgers out of the bag, we opened the tin foil and enjoyed our over-sized, topping-filled, fresh and juicy burgers (juicy to the point that it dripped onto my shirt). At the end of the day, however, we learned a lesson. You and your friends should never ever order fries for the each of you since the portion is just way too much. That day, we all ordered large fries for ourselves and ended up with a bagful of left-over. We worked out later that a medium-size fries is enough for 2 people and a large-size is good for 4 people. Because of their burger and fries, I kept going back for more. FIVE GUYS also stand by their promise when they said their food are freshly cooked and cooked with peanut oil. A friend of mine who worked for them before college started, confirmed it. He told me that the fries were freshly cut when ordered and was very lightly salted so that the taste won't cease to exist. Other foods were also prepared fresh before opening everyday and cooked with peanut oil only. So, for the people who loves a good burger and fries, FIVE GUYS is definitely the place for you all (unless you have peanut allergies). To find out more about FIVE GUYS, click the link http://www.fiveguys.com/ read more

This place is nasty. My grilled cheese was the worst, greasy and soggy. The fries were awful. The place was half empty but there was not a clean table to be found. I had to get some napkins and wipe a table so we could sit. One of my kids got a burger, which he liked but was overpriced for a fast food burger. My other kid got a hot dog which he normally loves dogs but he only ate the bun and ketchup. Needless to say none of the Five Guys locations will be getting my money again read more

Great food, wife loves the Cajun fries and they are always nice. It can not be healthy but that was expected from a fast food burger place.

These are messy, tasty burgers. I like this much better than other Burlington burger places (B.Good and Johnny Rockets). The standard burger is a double-patty, which ends up being a big meal, so I may try the one-patty smaller size. There is lots of seating although the tables are jammed together. read more

Extremely greasy burgers, soggy, limp fries. Twice the price of McDonalds? Do you think this is healthier/better than McDonalds? Do think this is somehow "retro" or "cool?" They are taking the piss, by selling shite food, same as McDonadls, but greasier, for a lot more money. And claiming they got the idea for their fries from a trip to the UK? Idiots. Fries in the UK- chips- are a millions times better than these, crispy on the outside, soft in the middle, and neither salty nor greasy. Anyways, if you fall for this gimmick, you're an idiot. read more

We were excited to visit 5 Guys a month or so after it opened in Burlington. We heard about them from relatives who think the burgers are "amazing." I wish they had told me that the burgers were grilled instead of flame-broiled, because without that information I was simply disappointed. IMHO - You can get a better burger at Burger King at 1/2 the price. read more

It's been good almost every time I've been there (about 5 times now). One evening, it looked like the manager had left and the kids left working were blaring music, goofing around, and made it generally unpleasant. love the place otherwise, but rapid expansion means that you don't always get quality staff. read more

My husband I ventured to Five Guys last night. We won't be returning. He had a cheeseburger and fries and I had a hamburger w/fries. Both the burgers had so much ketchup it absorbed into the roll and made it a soggy, mushy mess. I don't think the fries were actually cooked correctly. They too were soggy and the oil was absorbed into them - so they were raw and greasy. The level of noise was horrible - loud music blarring as well as teenage boys being teenage boys. We won't be back and we won't be recommending to anyone either. read more

great employees and good burgers and fries. Remember that the regular size is a double patty. I like the small version and that the fries are a very generous portion too. Share for sure! Good old fashion burger with tons of choices for toppings. Their peanuts are really good too. Salted just right! read more

Easy five stars for this Five Guys. Been here many times and they are always kind and courteous, and of course make great burgers and fries (and shakes!). read more

way over priced rip off burgers where good but not worth the price kids menu was a joke I won't go back to this overrated place again