Haven't had five-guys in years, and wow, I've been missing out on a really great burger. It is pricey, like most people say, but I had BOGO on Uber Eats for pick-up, and what a deal! The patty was so thick and juicy, and I also got regular fries, and the lady just dumped so much fries in the bag without measuring. Incredible! read more

Five Guys - Burgers Near Me - Brookfield, Connecticut

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Clean and friendly but the thing I appreciate the most is that the cashier advised my older father that he could combine his and my mom's order into a combo and save money. I appreciate workers looking out for their customers, especially elderly. That is worth my business. She was also attentive and patient while taking my parents order. Great customer service. read more

I love coming here. The best quick serve burgers you can get in my opinion. They are a little pricy compared to other burger places. This location is newer. Giant parking lot around the building. Two entrances and plenty of seating. Everything is cooked in front of you which is nice. Peanut oil is used for the fries which I like. You can take a container of peanuts to your table to eat while you wait. If you are highly allergic to peanuts, you probably shouldn't come here. The burgers and fries are delicious. The fries are always overfilled in the bag so a small order seems like a large. The burgers are always cooked perfectly. You can choose toppings such as mayo, ketchup, mustard, jalapeños, etc. The soda fountain is one of the newer machines. You can choose hundreds of different combinations. The shakes are really good and inexpensive. Lots of flavors to choose or mix. The machine always works unlike another fast food location. read more

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I had a great experience here!! They make everything fresh which, yes is a bit of a wait but worth it and makes sense why things are a little bit more expensive. I got the veggie sandwich with cheese and added pickles. The Cajun fries are the best and they overfill that bag!! read more

Five Guys - Veggie Cheese Sandwich - Burgers Near Me - Brookfield, Connecticut

I am obsessed with FIVE GUYS !!!, BUT. couldn't be more disappointed by this place. I just called in to place an order, after waiting on the phone for 10 minutes!!! with not a single response. i had to hang up. i know more about ordering five guys than most employees because i am such a regular in pa and nj. have never been let down, until today. It's a phone call, it's not hard to answer it and takes about 30 seconds with a competent employee. BOTTOM LINE: GOTO A DIFFERENT FIVE GUYS. THIS ONE IS TRASH AND NOT WORTH YOUR TIME read more

EXPENSIVE but my burger was good. I haven't been in a while but it was worth it. The fries were good, could have been cooked a minute longer The staff greeted me nicely read more

I used to love Five guys burgers! Best burger of ANY chain restaurant and good value especially when ordering small fries for $3.49 and they filled the bag! Went in tonight and ordered a single burger. Customer service was good as always, turn around time was about 10 minutes, (which is average depending on the time and day you go) but OMG the fry prices have gone through the roof!! I know a lot of owners of local restaurants, so I FULLY understand Covid related food prices are up for a lot of different reasons, BUT.... to go from $3.49 for a small fry and filling the bag to a cup barely larger than what the Dr. gives you for a urine sample and a couple extra fries in the bag.......WOW, they are out of their mind. Although their fries are amazing, I cannot justify spending this amount for what I am getting anymore. Sorry Five guys...but you got greedy! read more

I hadn't been to any of the Five Guys locations in so many years and I really wasn't impressed. I ordered a regular single patty cheese burger, fries, and an Oreo milkshake and I was so stunned by the over priced meal I received. I probably spent about $20-25 on my food (ridiculous I could probably go to a restaurant and spend less for a better burger). The burger itself was small and was nothing special. I'm not sure how they received any rewards for them. I've definitely had better at other fast food chains, restaurants, etc. My mother ordered their veggie patty and it looked disgusting. I'm not sure if I looked over at it after she ate a good amount but I only saw mushrooms and other veggies on the bun. It did not look like any type of patty. She said it was terrible and that she would never order it again. The fries were delicious and the Oreo milkshake was to die for. Honestly if I ever come back it would just be for that. It was the perfect mix between soft and thick and the Oreo chips really put it over the top. The fries were perfectly salted and were delicious hours later too. The staff was very friendly and helpful and the food came out pretty quickly. Honestly 3 stars for the fries, milkshake, and service. Otherwise don't really waste your time on the burgers. read more

Five Guys - Burgers Near Me - Brookfield, Connecticut

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This establishment has higher prices then any other Five Guys I've been to. Their meat is like the consistency of playdoh. Flavorless and needed those packets of salt they provided. Burger for $10 is a certifiable rip off..the bun is lacking, at least they can use a nice potato bun. I ordered it with sautéed onions & mushrooms and the mushrooms were cold and tasteless as if they were poured from a can: Yuck! These fries were the smallest portion for a large and tasted like they were fried yesterday. Blackened and dried out...Banana shake was okay the Chocolate shake was the worst chocolate I've ever tasted. No thanks Five Guys you fall way short of a fun fast food experience. read more

The food has potential to be really good but every time my buns are always soggy making it hard to eat without getting my hands so messy (first world problems, maybe, but I've never had a burger this soggy anywhere! You should be able to get a burger with the buns mostly in tact). I recommend putting the ketchup and wet condiments in the center so the burger has more integrity. The meat was cooked too much and not juicy at all. Aye yai yai. read more

I normally love five guys but I think I've found the worst location. This week I came in 1hr before closing time and found that the staff had gone rouge and shut down the restaurant early. I explained that I was picking up an online order for my wife that she had already paid for. I was told they'd reverse the charge for me but 5 days have gone by.... I have received no response to the complaint. My wife has received no response from her complaint and we've been charged for the whole meal. This has to be truly the most unprofessional experience I've ever had at a five guys location and I hope corporate takes notice. read more

I ordered from this 5 Guys for delivery. Plain and simple, they use Door Dash and my order was needlessly left at my hotel room door - outside - on a cold evening. Driver didn't even knock. By the time I found it, the fries were cold and the burger was lukewarm. They did text a picture of the bag getting cold in front of the door, but I was indisposed and did not have my phone with me, so I didn't read the text right away. The burger was ok, the fries were gross and seemed a little undercooked as well by the texture. read more

Worst Five Guys I have been to. Ever. Portions (considering the price) are completely inadequate. A $9 large fry here equated to a $2 medium fry's portions at McDonalds. You will not get what you pay for here, and I will not be coming to this location again read more

Employees always aim to please. They hustle to get your order done right. This is my go to location and they're usually busy so order ahead and let them know you've arrived. Classic five guys spot not sure how it can get less than 5 stars read more

Clean and friendly staff. Always busy and the burgers are good. Fries too but shakes are weak. Good selection of choices for the burger you choose read more

The food is decent - same as the others I've been to. I'm giving 3 stars because it is SOOO COLD in here -- way too much air conditioning!!

The food is always amazing at this location, the people are very friendly and actually say "welcome to 5 guys"when you walk in, and not in a weird way like that restaurant "moes" does. Only thing that's absolutely absurd is their prices, no meals either. But that is all 5 guys and doesn't pertain to this restaurant. read more

Bit into rotten french fries, after spending 21 dollars on a bacon cheeseburger, regular order of fries and a med soft drink. Manager was quick to refund money for fries, however crew working the grill was snickering and laughing at me for even asking for my money back. I would think the manager would have given me my entire 21 dollars back for a sub par lunch that I waited 20 mins for. Safe to say I won't be returning anytime soon! read more

Great staff, and friendly staff. Ordered online and went to pick up at the restaurant. Food came out pretty quick considering it took me 10 minutes to get there. The only downside was that the food was a little on the expensive side. Other than that pretty great meal. Five guys rarely disappoints read more

I first called in my order and they answered and put me on hold for over 10 minutes and I stayed on hold for a total of 20 minutes before hanging up Iris I've finally reached the five guys which was about 5 minutes away from where I called . and then reach to the store went inside and told them about how how long I was on hold for it and the woman that was ringing me up at the register just didn't care and said oh well I just got I just got here now I'm waiting for over 25 minutes and they just took my order and it seems like this place has gone downhill since the last location what a poor excuse for a business in a nice little town of Brookfield which I've lived for 38 years and never leave bad reviews read more

Ordered a cheese burger with just onions and an order of large fries. A little expensive but I was expecting it to be really good. It was not. Burger came with relish and mustard. Not what I ordered. When I took it back and showed them, I was given a shrug, an "oh yeah" and asked if I wanted to exchange it. They gave me a replacement in less than a minute. I suspect they wiped it off and put it on a new roll. The burger was OK but nothing to write home about. The fries were soggy and short. I figure that was so they could get them into the cup. They were like scraps. I asked about it and was told that it depends on the size of the potatoes. So let me see, Overpriced, Poor Service, Inferior Product, nope, won't go back read more

Shockingly bad. Here is a place that I'll bet no one goes to twice. I ordered two cheeseburgers, one with bacon, and two small fries. No extras, no drinks, and the bill was $30.00. Are you kidding? The burgers were average greasy cheeseburgers, not great, not bad, but not worth the money. I can't imagine this place will be in business much longer. I forgot to mention that the fries were soggy and limp, and they put your order in a plain brown bag that leaks the grease on your car seat if you get your order to go. There was no problem with the staff, they did their job, and I was pleasantly greeted when my order was taken. Still, there is no compelling reason to go here. read more

Their word of mouth reputation of being the best burger restaurant is highly inflated. My wife and I noticed the new location next to Kohl's and decided to give them a try after shopping. What a mistake! If looks counted for anything, they would get five stars for being new-ish looking. The ordering process is fast with no waiting, but I should have noticed the throngs of people waiting for food. Slow process carried out by uncaring employees made this an excruciatingly painful experience. Waiting for over 30 minutes for burgers was too long. The process is like an assembly line where the burgers are built on a steel table and shoved down the line where each worker had to read the paper slip and figure out what comes next. When our number was finally called, the food was cold and nothing was right... yes, nothing. A cheeseburger is supposed to come with cheese on it, right? Paying for mushrooms on a burger should actually be delivered with mushrooms on it. Nothing! We asked for a refund and went to a diner. read more

I have been to many different five guys including the old location for Danbury. Been to the new digs a few times The staff is not on point. If they are busy, it will take forever to get your food If they are not busy, it will take forever and they will screw up your order. Yes the food is overpriced Yes the Cancun fries are great You can get your burger your way, hopefully This last time was upsetting because I ordered and paid for a large burger and they gave me a small one and they were not crowded at all So when I told them of the mistake, they just gave me an undercooked patty without cheese to throw on the burger. No client service, i expect more especially for the price. read more

Starting to get flashbacks to the old location across the street for slack hygiene. 1) Only one hand sanitizer dispenser, hidden behind the vestibule, EMPTY. 2) Order took forever with very few customers. 3) Two of three sandwiches were not made to order. 4) No napkin dispensers and only five in the bag for two people, cleaning the table, drippy sandwiches, and sharing fries. 5) Using fresh tomatoes to pin the order ticket to the stainless steel prep table, then tossing them on the sandwich later. Just, not the experience to bring me back soon. read more

Burgers here are awesome. Fries are good too and they always give you alot. It's a bit pricey. Staff is always friendly and restaurant is always clean. read more

I wouldn't touch the food at this restaurant with a ten-foot pole. I was recently running an errand at Kohl's before work and, as I passed Five Guys, I noticed the morning employee relieving himself in the very visible, and clearly shared, staircase on the parking lot side of the building. I really don't have to list out all the reasons why this is completely unacceptable and disgusting (beyond being illegal) because I'm sure you can think of them all on your own. All I know is that that guy is not going anywhere NEAR something I plan to put in my mouth. If the establishment is willing to hire someone like that, I can only imagine the standard for cleanliness. YUCK read more

Love this place...burgers are outstanding! But your fries are getting over salty and the volume of fries you get with an order is getting very skimpy.... not a very good deal anymore. read more

freakin' phenomenal food, and the staff is friendly and wonderful. love Pamela's energy!

Five guys, just opened this next location! It is a very nice building, and the interior is well arranged. The employees are very receptive and nice. The food is very good as long as you are specific with how you would like I done. It does take a longer time because they are making it all fresh, I'd advise to call ahead of time. This isn't the same as other fast food burger places, if you'd like a $3 burger that was just re heated go to Burger King of McDonald's. It's more of a real restaurant, with a fast food and relaxed vide. read more

Burgers are great but I gotta tell you. You shouldn't have to wait 33 minutes for two cheeseburgers. Maybe an off night for them, but if not for the wait they would be a 5 Star. read more

Really terrible experience tonight, ordering online is supposed to be easier but when I'm standing at the counter with no one acknowledging me while my food is sitting there getting cold and when I finally stopped someone to listen to me I was schooled on how I should have yelled my name at the guy. Next time I will wait on line to avoid the awkwardness of not knowing what to do when I get to the pick up counter. On top of it all my order wasn't even correct. I know it's busy and hectic on Saturday nights but they can do better with customer service. read more

Lukewarm hamburger, cooked well done, no flavor, on a mushy bun, with cheese than isn't melted at all - at an outrageous price. Pricey fries and drinks. And music blaring so loud you can barely have a conversation. We won't be back. read more

I have to agree with others , this place is new ish . The music they play is great but the food and service not so much . The wait is wayyy too long for a burger place like this . read more

1 hour wait for burgers but have no problem serving fries. Whom ever manages this location needs a helmet on there head. Giant burger place. Can't handle a moderate Saturday afternoon. PATHETIC read more

Stopped in on an impulse as I haven't been to one in about a year. Shocked at the price tag for a hamburger with no cheese, no bacon, small fries and a bottled water....$15! The burger itself was tasteless and the fries mediocre at best. I should have been warned when I walked into this sprawling location and saw maybe 5 people eating at 12:30 in a place that could easily accommodate 50. I guess the word is out. Won't be back. read more