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Five Below

4.0 (1 review)
Closed • 11:00 am - 6:00 pm

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4 years ago

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Shoe Carnival

Shoe Carnival

(10 reviews)

$$

I was profiled, stereotyped, and stalked in at this location. When I shared my concerns I was…read moredisrespected and lied to. Due to having my toddler son for our safety it was best to get out of the store. Enjoyed shopping at this location as I was able to find great deals on shoes for my toddler son. Today my experience was very unpleasant. Upon entering, with my son in a stroller, I was greeted by a male employee. After returning the greeting I proceeded to the back of the store where the children shoes are located. As I am looking at the clearance rack I notice the employee who greeted me in the aisle by the clearance rack. I continued to shop among the children shoes and other customers. As I moved through the aisles I noticed the same employee close by. I made my way back to the front of the store and noticed two other employees breaking down boxes. I asked one of them if the guy that I last saw in the back of the store was a manager? The employee replied "yes." I proceeded to tell the employee how I felt he (the manager) was following me around the store and I felt uncomfortable. I did not know the manager was standing behind (obviously following me) and in an aggressive manner he said "you can talk to me." I told him how I felt he was following me around the store. He claim he was working (removing tags) and it was a coincidence that he happened to be close by me while I was shopping. He was very aggressive and rude so I walked away from. I made my way to the register to pay for the shoes I picked out for my son. The same employee I asked the question about the manager was checking me out. I asked him if there was a corporate number I could call and he informed me that the manager was the other employee that was breaking down boxes with him. This was a shock to me as this "manager" was present the entire time I had this aggressive other manager being rude to me. I spoke with manager irritating my feelings. The manager stated that when someone walks with a child the employees are to offer assistance by asking if they can measure the child feet because some people do not know what size their child wear. He said he instructed the rude manager to assist me. He also said the other manager is new and needs more training to which he will handle. I replied he (rude manager) did not assist or ask if I needed any help.

My favorite go to shoe store for the past 10+ years. Staff are friendly and plentiful. In fact it…read morecan become annoying by how many times I'm asked if I need any help, but I understand they are just doing their job. I like that they aren't pushy and will leave you alone once everyone asks if I need help. I LOVE their clearance section. The biggest that I know of in the WS area and it's neatly organized by size. Clearance shoes are not part of any sales or advertising but nevertheless they are the better deal. There were also some clearances shoes mixed in the the regular prices shoes so it not all in one section (back of the store). The store overall is clean and organized by men's, women's and children's shoes and have a good assortment. Will return again and I continue to be a dedicated customer.

Fleet Feet - Couldn't help it - bought two pairs this time.

Fleet Feet

(31 reviews)

$$

I went to Fleet Feet because I knew they did personalized fittings and I wanted shoes that would…read moreprovide the proper fit and support for my feet and gait. I had shopped with Fleet Feet about 10 years ago but they have since upgraded and updated their location and technology. It sounds like it's best to make an appointment, which I did not do, but happily Lucas was available to work with me right away. First we discussed what I was looking for in a shoe and brands/styles that had worked for me in the past. Then I removed my socks and shoes and stood on something resembling a scale but which actually made a 3-D scan of my feet. I then walked across a black mat on the floor several times, which analyzed my gait and whether I had any "hot spots." After these scans Lucas showed me an analysis of the shape of my foot and gait on a tablet. He then used this information and my sock preference (thin, thick or mid) to select try-on socks and a pair of shoes to try on. He used my feedback from the shoes to select other pairs of shoes. He also selected a pair of inserts to address my feet's needs and I tried on the shoes one with the insert and one without, so I could feel the difference. I tried on four pairs of shoes. The first three all felt good but in comparison the last pair just did not feel right and was quickly eliminated. I knew which pair I liked best so I put that on one foot then tried on each of the remaining two to narrow down to my top two, which I decided to purchase. Lucas brought out all colors of both styles so I could select my favorites. I really appreciated his knowledge and patience and am confident I have purchased the best styles of shoes for the health of my feet and body. Recommend!

Like most shoe stores, they have a broad selection for various athletes, runners, and more. Options…read morefor men, women and children. A range of colors, patterns and shoe types to suit various applications. And yet, it amazes me - how they can identify the shoes that will truly fit my feet every time. These folks understand the need for proper fit and the confidence that your foundation is sound for whatever you plan to do. The shop team never disappoints. Each member is knowledgeable and willing to help in your quest. The measurements they take deliver on what will work best. Get the shoes that fit YOUR feet at Fleet Feet.

Birkenstock Feet First

Birkenstock Feet First

(4 reviews)

$$$

I have purchased several pairs of Birks here over the years…read more Summary - Inside of Hanes Mall (Duh) - They never have sales of the shoes I want - Prices appear to be close to list price, though to be fair, it is hard to find Birks on sale. Damn things are the Apple of footwear. - The men's Birkenstock sandal selection is limited, in fact I have had to go elsewhere to find the style and color I wanted - Ladies selection is more complete but for me I am SOL - They will special order for you

On July 19, 2018 we bought our youngest daughter a pair of Birkenstock sandals. She asked for them…read morefor two years, so, for her birthday, we splurged for her. Fast forward to April 13, 2019. One of the small straps broke and needless to say, my daughter was distraught. She had taken great care of these sandals, always careful to never get them wet. We were surprised that this happened since Birkenstock has such a stellar reputation for quality. We really didn't know what to do so we decided to go back to the store to see if there was anything THEY could do, repair or suggest a repair place. We arrived on Sunday, April 28, 2019 and was promptly greeted by the manager named Karen. We explained the situation and she asked us, "Why didn't you buy the leather?" This surprised me and I said I assumed they were leather. She said nope, these straps were synthetic. I explained that we were never told anything was synthetic. HERE COMES THE GREAT PART. The manager gave us full credit for the sandals and we decided right then and there to upgrade to the "real" Birkenstock's and get the leather sandals. Yes, we had to pay the difference BUT this was outstanding customer service and I couldn't be happier. My wife and oldest daughter will be shopping for sandals soon and guess where we will go? That's right baby! BIRKENSTOCKS FEET FIRST AT HANES MALL IN WINSTON. These folks stand behind their product when so many do not. Get your butt here and ask for the manager, Karen. You'll be glad to buy from a place that backs up what they sell.

Five Below - accessories - Updated May 2026

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