I am not one to write reviews, but I feel this is important and my frustration is getting the better part of me. This is not necessarily regarding any in person stores but online. Online ordering and check out is an absolute nightmare. I love ordering online and picking up in store it makes life a bit easier, however I received a gift card for Christmas 2022 and went to order some items online with it. The card is not supposed to be charged until the order is complete. Well out of the 8 or so items I ordered, the store I ordered from had 1 of them and it was hair elastics. My card was charged the full amount for every item I ordered and the money was not returned for the items that the store did not have. Ok, mistake completely understandable. I emailed customer service letting them know and they sent me the remaining amount. Fast forward to when I went to the store myself to purchase some items and to use the money that was sent back, gift card balance was $0. Paid for all the items out of pocket and emailed customer service again to let them know. They refunded some of the money back again. FAST FORWARD AGAIN to today when going to order online because the money that was refunded was given as online credit and not for in store purchase. I get 12 items for $57.80 out of the $68 I have in credit. I tried the app to check out and it gives me an error message, I tried the web browser on my phone, and it gets me past the billing address then a continue screen where I agree that my total is $0 because the credits will be used. It then goes to a blank white screen and that's it. I then try to do it on my laptop and I get to the actual "place order" screen this time and I click it BUT IT DOES NOT WORK. I click on it and it does nothing, not even load. I once again emailed customer service and let them know because where I did not want the online credits in the first place, I just took it and tried to use it. Online ordering from this store is ridiculous and I am never doing it again. read more