Very large ans and spacious Dick's in Smithfield. I was looking for a few items in the Bike section and the signage around the store was clear and easy to see. There were some sale and clearance items to choose from. The staff was very helpful and friendly, but not many of them, I had to hunt one down when I had a question, read more

DICK'S Sporting Goods - Sports Wear Near Me - Smithfield, Rhode Island

See all

Went in on an unusual slow Sunday afternoon. Needed to buy basketball footwear. The custom ordering tablet was out of service, though the young associate was helpful and got us what we needed quickly. Though buying at Dicks without advanced reach usually means paying a premium. Value is always marginal, expect to spent a little more Store was well organized and very clean associates all asked us if we needed assistance. Checkout was easy and another helpful associate got us on our way. Big clean parking lot and the end of an impressive shopping complex o read more

My husband and I were looking for an elliptical for the new place and since they were out of the one we wanted at the location in Warwick (after waiting 10+ minutes for anyone to even assist us), we were directed to this location as they had it in stock and the people at the Warwick store were nice enough to call ahead and have one set aside for us. It was another 20 minutes north of us (so about 45 minutes from Newport) and was already feeling a bit frustrated but the service at this location changed my mood for the better. The young man helping us out (I think his name was Peter) was very courteous and understood our frustration after dealing with the Warwick store and was a smooth transaction from start to finish and made sure he had all of our info down correctly and confirmed the delivery date and time window for the delivery. We had a bit of a hiccup with the delivery of our elliptical two days later as Dick's hires a 3rd party company for the delivery and assembly. But the store manager we spoke with (Greg) was in constant contact with us and the delivery service people after we made the initial call after the promised delivery time had passed and no one showed up. He was even keeping tabs on us even after he was done with his shift and was already home but luckily the delivery team showed up about 5 minutes after he called and we appreciated it greatly. Even though this place is almost an hour away from us, we'll definitely come back here due to the excellent service we had. read more

DICK'S Sporting Goods - Sports Wear Near Me - Smithfield, Rhode Island

I don't know how the store stays in business they are very rude and dare they act like everyone is a criminal and to top it off what I ordered shoes for Christmas Adidas. One size came in eight and one in 11 there was no apologies I didn't even offer anything for the inconvenience Waste of time and money read more

I've never been in this store before but I needed a new pair of exercise sneakers , and after looking at their site online I was curious because I saw some great deals , I wanted to check it out for myself and be able to try sneakers on. Walking in the store is pretty big and very very beautiful looking. Very neat and organized. I didn't do any looking around because I was on a tight schedule and just needed sneakers. So I find the sneaker department , and was confused the sneakers on the racks didn't have prices , so I had to look for someone to give me a price which took 5 minutes , but while waiting I found another pair I liked on the wall I told the guy my size and he had to look on the floor for them not in the back I was confused , but he found them got a nice pair of Nikes for 49.99. Now time for me to get out of here and pay. I get to the register and the cashier was very nice , we signed up for the card and I wanted a price on something I found by the register that said 75% off , so he couldn't tell me the price because he had to have a manager do it I guess not his fault , the manager or supervisor was only a foot away and huffed and puffed her whole way over , could see in her face we bothered her. The cashier apologized for her, he was great forgot to get his name he was on register 3 around 4-5pm. I took 1 star away because of the prices it being listed and having to ask someone and for the service with whoever that lady was with the attitude. This store is located in a huge plaza with tons of stores , with tons of parking. read more

Went here this morning to get a pair of boots and was happy to avoid after Christmas madness. The store opens at 7am which is so nice because it was dead at that time. The store had a decent selection left considering the holidays but was still picked over. The employees completely ignore you and don't ask if you need help...but that's fine because I didn't need it anyway. Would still be nice to be greeted while giving them business. The location is key, in a plaza with a lot of good stores so I like that aspect. Customer service could use some work but other then that this stores alright. read more

DICK'S Sporting Goods - Definitely need snow boots in this state - Sports Wear Near Me - Smithfield, Rhode Island

See all

Stay away from this establishment!!! The customer service is lacking to say the least. They also falsely advertise. This week they advertised they would be open at 6:00am if the Patriots won the Super Bowl. They were open at 6:00, however after taking the championship hats for themselves, the staff left a total of 10 hats for the line of folks waiting out in the cold. The T Shirts were NOT official NFL product either. It looked like they were made in someone's basement. Didn't even have the team logo. It's pretty shitty when we stood out in the cold, and the workers are taking products for themselves right in front of us before the doors opened. I can say for certain I will NEVER shop at this, or any other Dick's Sporting Goods Store again. Shop on Amazon and save yourself a lot of time, aggravation, and money! read more

First, I want to say up front that this review is only about this location and staff. Second, the outside agencies Dick's sub-contracts to and their other branches have not been as good as this one in my honest opinion. I came here looking to buy a BowFlex M3 Trainer which runs $1000. The fitness representative was able to help me get all the details I needed and talked to my about the equipment with significant knowledge that was the final information I needed before buying the gear. Since I live on a second floor with no elevator, I wanted to make sure I had it delivered and assembled with my wife receiving while I was at work. The delivery was free, assembly was a charge, and I ended up getting a 1 year warranty just in case. Delivery date comes, and we are awaiting in the 1pm-4pm window for the machine. At 1550, my wife and I call Dick's asking where they are. The worker puts the manager Greg online and he immediately takes our phone number and contact info and tells us he will hunt it down since it is a 3rd party that does the installs. 10 minutes later, we got a call back, apparently the delivery company was running late, their receptionist failed to notify anyone of the delays for deliveries. 15 minutes later the receptionist and manager at the 3rd party call me to apologize with an updated ETA of 4-7pm. Greg calls me back, to make sure everything is good, tells me to swing by to knock $50 off my purchase when I am in the area, and my wife and I aren't super happy but happy with his level of personal service. Honestly, waiting an extra 3 hours kind of sucks but the personal level of dedication of the store itself was nice. At 1845, Greg calls us back to make sure the delivery guys got there (they had not yet), and told us he is at home and that the other store manager was standing by to help on the evening shift. He asked us to call if they had not arrived by 7 pm. At 1850, the installers arrived and installed the M3 trainer and I was set. It was a little longer day then I hoped, wish the 3rd party team contacted people about delays, but this venue had amazing customer service and I am thankful for their help. read more

Worst place in Rhode Island. Just left today waited 30 min no help in golf and girls on registers sloooow No help. Or just lazy No customer service read more

Wow, it has been a while and how far down hill they have gone. First, the price. Same product that you can find at Wal-Mart, Target to Sears but at twice the price. Nothing unique. You would think focusing on 'sporting goods' they would have a cost edge, but it does not show up at the register. Service was poor. No one and I mean no one would stop to help or offer assistance. They almost seem to run when you tried to approach. The place was very cluttered, which is no big deal. read more

To be blunt, this place sucks. Walked in looking to buy a new pair of running shoes. I normally spend 120 and up on shoes. Went down to the shoe area and waited 15 min. Not one person came over. Also there no real running shoes out at all. Customer service is not the number one priority to this chain. How are you still in business? read more

Store is 90 minutes away from me, but I found a bike online which are hard to come by right now. Received an email that it was ready for pickup. Drove the 90 minutes and received a phone call as I am literally pulling into the parking lot. They won't release the bike without it being assembled, which would be "maybe a week". I can't pick it up un-assembled, store policy. No apology given, not even a hint of empathy that I've made a 3 hour round trip and would have to do so again. My wife called the store as I was driving home, and the store manager gave her attitude even worse than I got. I know Dick's is a big chain and this review won't have any impact on the individual, the store, or the chain. But I would strongly advise against going here if you can. read more

They are out of shoe sizes a lot. Although this irritates me, they are happy to order for tou. The employees are all friendly and helpful. They have decent stock on everything else. read more

I went in to your Smithfield location today to look at muzzleloaders. Went to the back of the store to the rifle counter. When your sales associate went over and asked me if I needed help I said yes I would like to look at muzzleloaders. He then looked at me and said well when you need something let me know and walked away. What kind of people are you employing there. It is ridiculous that you cannot ever get any customer service in that store. read more

I was there this evening to look for soccer cleats, shorts, and a t. After spending 20 mins in the shoe department with no help I picked a pair that happened to have my size out in the floor. I would have loved to try some others out but no workers to be found. While searching for other items never saw an employee. I ended up not wanting to even look for anything else due to lack of hospitality. I'll bring my business to another store. Even the cashier could barely care that anyone was in there. I felt like I interrupted her when I went to pay for my cleats. I was in the store between 7-7:45. read more

Looking for a item by Adidas that was listed in store for $11.99. Asked for help and the associate kept pushing the Nike pair for $28.00. When I asked again about the Adidas pair the tone changed and the associate spoke to someone over the headset. I was informed the item may be in the back but probably out of stock. I advised I would purchase the item on Amazon. The associate advised me they would match the Amazon price. Soooo you push more expensive items but will match me when I mention Amazon? Guess I'm using prime membership. Another "Big Box" store that doesn't get it. read more

Decided to go there a few days ago looking for a new hunting rifle, asked the guy behind the counter about a rifle he said that he didn't know what the store had in stock and walked away, excuse me you're standing in front of two shelves of guns and you can't turn around, guess they didn't want my $800 read more

It's an OK store where one time it can be pleasant to shop and another just plain inconsiderate and rude. I only come here or other locations when my local sports Store doesn't have what I need. Am also starting to notice they don't seem to be keeping as many things in Stock as before. Though I guess this happens when their is really no other competition from others. read more

I like this place because they have a wide variety of sporting equipment. The prices are a little on the high side but I guess you are paying for quality goods here. I bout some paintball equipment and everything worked out great. Customer service is always great, it's very clean and organized as well. I'll surely be back for a visit. read more

so ive been looking at fishing kayaks for about a year. a year ago, the guy in the fishing department was very helpful and knowledgeable. he told me a lot of useful information about what they had in stock, but at the time i wasnt ready to get anything fast forward a year, i'm looking again. i know what kayak i want, accessories, etc. i dont know if the other guy quit but the new guy, JOSH, IS HORRIBLE. before i made my purchase i asked JOSH if he had put kayaks on roof racks before. the store sold roof rack mounts. JOSH said, yea sure. i said, so you can help me put it on my car and set it up. JOSH said, yea sure. we go out to my car, JOSH pulls out the instructions, stares at them for ten minutes, and then looks at me with a blank stare. we try fitting the holder on my roof rack. JOSH scratches up my roof for ten minutes until i finally say stop. i say, JOSH you said youve done this before. he says, oh well ive seen it done before. turns out this idiot JOSH didnt know the first thing about transporting kayaks safely. i didnt have cross bars on my rack, and he was forcing the kayak holders on my car's side rack bars which is both IMPOSSIBLE AND UNSAFE. returned a week later, with all the right equipment, and bought the kayak. oh yea, and that idiot JOSH tried to help again. i dont think he understands basic instructions like: wait while i load this oar and floating vest in my car. this idiot JOSH drags out my new paid for kayak and drops it on the concrete sidewalk outside the store. says, have a nice day, and walks inside. thanks for the scratches. I WILL NEVER SHOP HERE AGAIN AS LONG AS YOU EMPLOY FOOLS THAT ENDANGER AND SHOW NO REGARD FOR CUSTOMERS read more