I loved getting my glasses here! They have a varied and gorgeous selection. I got a Vera Wang frame…read morethat I'm in love with. The service was quick with processing my prescription and my insurance claim. I was in and out within 45 minutes. And my glasses arrived within three business days. They were really nice and helpful with helping me understand what my insurance covered. Highly recommend for optometry!

This a large practice for all eye care and preventative screening. I have a primary doctor, but…read morehave electively seen others in the practice since my care is fairly simple. The waiting area is large and generally busy. Be prepared to wait, in stages, from your initial check-in, to another area for post eye dilating drops to kick-in, and of course in the examination room. Other then that no complaints and I'm grateful for their service and every member of their staff. Off the waiting area is their Optometry shop with a full range of eye ware for all ages and activity levels including eye ware for sports enthusiasts.

Dr. Becker is a kind and sweet little guy. He works alone. So he greets people, answer the phone,…read morerings you up and schedules you next visit. He listens. He was recommend to me and I was happy I went to see him. I also order my glasses with him, I pay a good price and they arrived quick.

My son ended up with metal fragments in his left eye on Tuesday. We were able to seen in your west…read morehartford office on wednesday. After all the check ins we were seen by a dr. very quickly they entered his eye with medical tools without much communication regarding what would be happening in those moments. It was FAST. Only some of the fragments were able to with what seemed like some ease. The dr we had needed to then dig around deeper under a different layer in the eye which he stated while as he was pursuing the remaining pieces in the deeper layer. My son felt this and communicated the pain notably to the dr. Unfortunately my son suffers from Vaso Vago Syncope, which we both said at that time and became very light headed lost all his color and stated he felt he was going to pass out. A break was taken and an additional attempt was made to dig deeper shortly after but without success. We were wrapped up pretty quickly from there and told that he would could experience some pain following the wearing off of the numbing drops. We did ask for an additional drop so we could make it home without pain. This was administered because my son stated he was already in that pain. The drop was applied and ointment/sav of antibiotics was given along with an eye patch. A follow up procedure was booked for Friday, two days later, which we haven't attended just yet, its tomorrow. However, my son has deteriorated since then (today is Thursday) he cannot have a single shred of light hit his good eye OR his bad eye. Light to the good eye shoots off pain to the bad eye and it's entire socket. Today we had to complete HIPAA paperwork over text before I could assist him by communicating on his behalf. He did this, barely 5 documents, couldn't see. We attempted together to both speak to a nurse or one of the Dr's there to attempt to communicate all that is being experienced and the pain that he is in at this stage (the night and day after initial procedure - so Thursday). IT IS SHOCKING to spend an entire morning of calling and not being put through to an actual medical professional. Not a staffer at the desk....a nurse or a dr. We were told refutably and undeniably that we would not be able to speak to anyone out side of the people answering the phones in the office at the front desk, that "maybe the Dr would see their messages but it doesn't guarantee a call to us". So we are still waiting for this which doesn't appear to be forthcoming. In the meantime he's deteriorating even more and needed something for pain at this point. Called them again and this time asked for something for pain however we were met with "oh, we don't give pain medication to our patients, the drs are not allowed to prescribe this. We will have to send out a request form to your PCP and you will have to follow up with them". At this point I had to cancel the rest of my clients and drive down to the PCP's office to check out if they sent the form. The staff at our PCP's office seemed to reel in their heads while they themselves were trying to understand how a surgical eye center could perform such and intensive procedure in an office there without being able to support potential repercussions of such procedure without having ability to provide an RX for pain? They gave an RX for antibiotic? The form did ultimately get received and our PCP gave our son something to help ease his pain but what in Gods name is happening here? You can knowingly leave a patient in this position and call it game? I tried to call again to the eye drs. once more a few minutes prior to sharing this information. I wanted to see if now that we have a completed HIPAA if could please speak to a nurse about his current condition or a dr. I was told "NO" "unfortunately, no. We do not have the ability to allow you speak to anyone, there is no one that can do this for you. You do have your appointment in the morning tomorrow here and you can opt to not come but if you do that WE ARE NOT LIABLE so you know, it would be on you" So here we are. In a basement. No communication, no help, no service. Only help from our own PCP who can do nothing more for us. I am not the type AT ALL but a visit to a lawyer will be forthcomin

If you enjoy to have your time wasted by rude medical "professionals", then this is the right place…read morefor you! Waited an hour and a half for a 4 minute visit with the doctor. This place was not worth the $60 copay.

BE AWARE: Annual Routine Eye exam in Bristol, CT resulted in an $841.00 charge (insane for routine…read moreexam). The exam itself went well, Dr. Lavoie was thorough and professional but the billing is an entirely different situation. I've been calling the billing department for 6 months to understand the additional charges to no avail except for one individual, Edmond, others are non-responsive and do not call you back. I've had to appeal with my insurance company and they are assisting but Staring has refused to reduce the charges or change the CPT codes associated with this visit. They've now handed this over to a collection agency, I've never had to deal with any collection agency, I'm a person that pays their bills promptly but this is principle they NEVER stated these 'other tests' were outside the Routine exam fees and I'd be changed additionally. It's unfortunate that after almost 40 years of being a patient I, my husband and the rest of my family will be moving our optometrist needs to another practice. BEWARE!!!

No real point of seeing a physician or medical "expert" if you can't get in contact with anyone…read morewhen you call

Admittedly, it's been a few months, and I can't find her name, but it was a hyphenated last…read morename...She didn't have a great "bed-side manner", but she told me that I "could wait until next year to get my cataracts taken care of". Well, that was the 1st I have heard that I had cataracts, and I told her there was no way in the world she was going to operate on my eyes. She said that she may not allow me to drive. Now, I can decide if I'm safe to drive or not. I asked her if she was legally required to report it to the DMV and she said no, but sometimes she does - well, first, that's illegal. That is against HIPPA. Second, I am NOT going to let anyone bully me into something I am not comfortable with - especially with SOMEONE I'm not comfortable with. For that, alone, I will never go back to them. Also, though, the visit before that, I think I got the wrong script for my glasses because the glasses I had were not good, and she said my eyes got better - I know for a fact that was not true. I still haven't gotten my new prescription...

First impressions: not good. I was referred here by HHC UC…read moreBerlin for an eye problem. I was placed on hold twice and when a representative answered, I was belittled by being asked why I even NEEDED an appointment and what time frame did I expect to be seen. After being placed on hold a third time, I was told that no such appointment was available and to look elsewhere. For a place that apparently exudes customer service, I felt absolutely none. Not a fan. If I could make it 0, I absolutely would.