I brought my bike to replace the pads and service the rear break (avid elixir), they called me a told me the break cannot be serviced as it is very expensive 100€, and offered me a M395 Shimano for 60€. the bike was already in the shop, so I asked for a while to think about it. I checked for reviews in internet and the shimano break was good enough in performance, not as good as my current breaks, but ok. I checked the price in few websites and I got 23€ for the rear break, and 20€ for the front break, bleeded and ready to fit. Literally 10 minutes job for both of then, 4 screws each. I thought Fitzcycles advised for 60€ was ok price, as I "included" the time to have a look my avid rear bike, but I went for only the rear break to test the experience as it was the first time I´ve been there. When I went to collect the bike, they charged me 60€ for the break + 20€ labor I wasn´t aware, 80€ in total for a 23€ break (found it in bike-discount.de or alltrick.com for instand), which is nearly 400% over the price, I understand they need to make profit, but 400% is a rip off. Obviously I was disagreed. the conversation with the mechanic was polite, until an arrogant guy show up, he must be kind of manager. I asked for invoice, which I have and the traffic mail with bike-discount and alltrick about the breaks (ready to installed). What I learnt here is, we need to search for reviews and for website that offer much better prices and services, otherwise, we will be ripped off if we don´t have information read more