Frank and his staff are great! I hit a deer and wrecked my car big time. They got me in the day I…read morecalled, and submitted the estimate to the insurance company that day. It was approved the next business day and they got parts ordered and got my car fixed perfectly. They are all very conscientious, friendly and professional. Thanks so much for everything!!!

These guys are GREAT! Frank went to bat for me with the insurance co that wanted to total out my…read morefavorite truck. Thanks to Frank I was able to get my truck fixed and it looks like new. Perfect job and guaranteed for as long as I own my truck.(which will be a long time, I love my truck.) Thanks Frank and Staff.

My new truck was damaged by the dealership the day it was delivered. I work out of town, and was…read morenot having the best experience. Lassen Auto Body changed all of that. Brittny and her staff were professional and accommodating, while Shane and the boys completely restored my truck to its original, and beautiful condition. Lassen Auto Body treated me like family, and I recommend them to everyone!

they went above and beyond for us. We were heading out of state and a deer jumped in front of us…read moretotaling our truck. The insurance company wouldn't call us a tow truck-even though we have roadside assistance. Brittany came in after hours to rent us a car. She helped us when our insurance company was falling very short. The insurance company wouldn't acknowledge our car rental even though it showed on our insurance declaration. They helped us get in touch with our person at the insurance company and their supervisor to get the rental car approved before the holiday (Thanksgiving). I would highly recommend them for your towing, car rental and auto body business.

A couple of months ago someone texting and driving drove right into the side of my pickup. I…read morehonestly thought it was going to be a lost cause due to the damages. My good neighbor had recently had their vehicle repaired there and I was so impressed with the quality I picked this shop for the repairs. I wasn't disappointed, because although I had to wait about a month to get it in the shop because they were very busy, the truck looks brand new again. They went above and beyond my expectations and although I didn't have to pay for the repairs, so I don't know anything about the cost I can confidently recommend this shop. I met AJ during the job and he put all my fears to rest quickly. Very nice person and the entire crew did such nice work. Thank you from the bottom of my heart!!!

AJ and the team at Ken's are AMAZING. I rolled my vehicle on black ice a few days ago - 9 hours…read morefrom home & 13 hours from my family that my little boy and I were going to visit, and AJ especially went above and beyond to help me out, give me advice, and work with me on the issue. He spoke to me fairly, honestly, and "like he would someone he's known personally for a long time", which was exactly what I needed in one of the most traumatic experiences of my life... I am so thankful to have had the luck to make contact with such an amazing, compassionate, considerate, one of a kind person... A number of his team also treated us with such kindness and concern and checked in on us as we struggled to figure out how we moved forward from this event. I pass through Klamath multiple times a year, and will DEFINITELY be in contact with AJ & the team at Ken's for any vehicle issues or concerns that I have, or will go to him for advice on shops for anything their business doesn't handle, as well as to just say hi! You can tell he is a good person, but also that he takes deep pride in his business and workmanship, and I would highly recommend them to anyone in need based on my experience!!

SUPER GLOSSY BLACK REPAINT F350 4x4! Replaced headlight, tail lights, emblems, broken latches, its…read morea super-sharp looking show truck again! Can't wait until the paint is final buffed out.

They are truly some of the most dishonest people I have ever encountered. They will try to take…read moreadvantage of you and exploit your lack of knowledge. I had never gotten into an accident before, and they took full advantage of that. I went through insurance, insurance didn't want to cover everything, and knockout refused to budge. They already had my car and wouldn't let me take it back without paying over $2,000 in storage fees. In all, I ended up paying knockout about $1,500 out of my own pocket to finally get my car back. It was an awful situation and they felt nothing trying to get as much money out of me as possible. It was a terrible experience and I will warn everyone I possibly can about this place. Stay away.

Billy and his crew provided a great repair on my 2010 Subaru and I was very pleased with the color…read morematch, looked just like it was from the factory. Thanks Longhair!

We had a minor fender bender, got a check from my insurance then asked long hair for repairs. We…read moreshowed them the car and waited. We called multiple times and they said they were waiting for a part. They finally called us almost FOUR weeks later and said they couldn't do it because they were busy. The entire time my son could not drive his car. Now we need to start over. Very unprofessional. Be careful if you go with these guys.

A disappointing experience: I was told the repair would take…read more5 days, yet I had to check back regularly on its status; finally after another 3 days, (weekend not included), I was notified that it was ready. - When I arrived to pick it up, I found 2 issues, that still needed to be taken care off. - Driving off, radio, clock and right blinker did not work. The driver's side mat is dirty. No calls back with updates even if promised.

Greats service from Nyla and Christian. Very attentive to details and great communication. Awesome…read moreteam for the job!

The owner, Gary is a great guy! He helped my mom with her insurance claim, after her truck got…read moretotaled. He was extremely nice and a very honest. Thank you Gary for everything!

From the owner: Specializing in: - Automobile Body Repairing & Painting…read more- Automobile Restoration-Antique & Classic - Auto Repair & Service

I've taken2 cars in over 2 ownerships in the last 20 years. Both times the service has been…read morefantastic, start to finish. Current owner worked under previous ownership. Communication was great, staff is friendly, shop is super nice and turn around time was great. Car looks better than it did before the accident. Would highly recommend these guys.

From the owner: Northern Sierra's premier auto collision repair facilityread more

Roarke is the man!! He only did me a small favor as I was passing through town and needed some help…read morewith my car but with the little time I spent with him I can tell you you're in good hands, this guy gets it, he puts his customers first. How do I know? Well I happen to own my own collision shop in Southern California and I give this guy my endorsement as it's clear we are cut from the same cloth.

I was referred to Excel by a friend who goes to them for every vehicle need for him and his wives…read morevehicles. I cannot rave enough about the fantastic customer service, the honesty and amazing work that was done here. I was nervous as I've never had anything done to any vehicle I've owned at a body shop and I'm greateful my first experience was as awesome as it was. Roarke was seriously awesome! If I wasn't moving away from Klamath Falls I would most definitely use them in the future. Thanks for making my car look brand new again! :)