You know it's kind of sad because I think the gym is great, and the $10/month is a phenomenal price. No complaints about the facility or payments while we were using the gym.
But like the others have said before me, this place is a scam. It all should be illegal really what they're doing.
My only hope is someone will see this review prior to signing up and go somewhere else, so they don't make the same mistake I did.
Here is my story:
Used this gym for 2+ years and it was great. We decided to start doing Camp Gladiator in March, then I realized I forgot to update my payment info for gym payments after my debit card expired. (expired in March, realized this in May, so 2 months behind) This was my fault, and after several calls from ABC Financial I realized that this needed to be fixed. I first called the gym, and then they told me I need to call ABC Financial to cancel. I called ABC Financial on May 26th to pay my balance in full and cancel both of our memberships. I was told I can't cancel over the phone, and I need to send a certified letter in the mail to a PO box in Arkansas stating why we would like to cancel. This is incredibly stupid and one of the worst business practices I've ever heard, but whatever. I paid my balance over the phone that day (funny you can pay the balance but not cancel over the phone) and within next week sent the certified letter explaining why I wanted to cancel per their request. Note, I requested to pay all membership balances and cancel all memberships in my request.
Fast forward to today, June 26th, a full month later. I receive an email stating that my account will be closed once I pay off the remaining balance, which was ~$10. No problem, immediately log in and pay. Then I receive another email stating that my wife's account (which a month earlier I had requested to be paid off and cancelled over the phone, AND sent in official request to be cancelled via mail) had been sent to collections. I call ABC Financial to ask why, and apparently my wife's account had a balance, even though I specifically asked to pay off that balance and cancel the account on 5/26. So they ignored my request to pay this off and cancel the account. They also stated that they sent multiple emails and phone calls to satisfy the account which is a lie, I only provided my email address to them on 6/18 while creating an online account and received 0 emails, also received 0 phone calls after reaching out to them on 5/26. I escalated the situation twice while on the phone, with no help from anyone. Apparently I can't pay the amount on my account because the account has been sent to collections, and they cant reverse it even though it was their fault. Eventually the Supervisor told me that she would call me back once she received more info from her supervisor, and hung up on me before I could ask when I can expect a resolution.
So I call the collections company because I didn't trust ABC to call back. The collections company have no record of my account and they're unable to tell me anything. So I can't pay.
So just to recap, I'm 55 minutes on the phone in. (and 7 calls total over a month period) I've talked to 4 people today (3 from ABC, 1 from collections) and I'm unable to pay my bill or cancel my account with anyone. This is my 2nd unsuccessful attempt to pay my bill over the phone and cancel my account in addition to a written certified letter, and there is an active request to send my account to collections because of lack of payment. Laughable.
This is a scam people. They make it incredibly hard for you to cancel your membership, charge you outrageous late fees. Don't put yourself through this hell. Go elsewhere for your gym. read more
