I came here for some chronic allergy issues and overall had a good experience. Setting up the…read moreappointment was easy, and the staff was really nice and accommodating. I actually showed up an hour later than my scheduled appointment because I had the wrong time in my head, but they were still able to fit me in, which I really appreciated! One thing I would suggest is including the antihistamine instructions in the appointment confirmation text. I was told a few weeks beforehand that I couldn't take antihistamines for five days before testing, but by the time my appointment came around, I had completely forgotten. Since they already send text reminders, I think that would be a really helpful reminder for patients with busy schedules. I was able to get environmental allergy testing done later that week and ask all my questions with both the nurse and doctor. The doctor has a bit of an eccentric personality and sense of humor, which I personally didn't mind. Overall, everyone was kind, and I appreciated how accommodating they were!

Can not recommend. Went to the practice for breathing and allergy testing…read more Spent 150 minutes in the facility. After the testing, spent 45 minutes unattended, waiting for Dr. Haden. Finally left. Followed up with written request for test results, twice. No response! Total waste of time and money. Also, heath at risk!

Dr. Rogers really listens to you instead of looking through you when you talk to her. I will be…read moreperfectly honest in saying when I first started going to Dr. Rogers, her office staff seemed unorganized, and I wasn't always sure my messages were getting to her. But, that has all been improved 100% and I very much recommend her if you are tired of being seen but not heard by your doctor.

I was really hoping this office would work out. Dr. Rogers is very kind, empathetic, and…read moreunderstanding. She is a great primary care physician. Her office is clean and comfortable. I really liked her. I appreciated that she has early morning and Saturday hours. However, it is almost impossible to communicate with front office staff. I needed a PA for a prescription and was told it would be done the next day. I followed up with my insurance, who hadn't received anything, and reached back out to the office. I had a hard time getting through on the phone and voicemails/portal messages went unreturned. Eventually, I got a hold of someone who said it would be done that afternoon, but it did not, so I was back to square one with communication. This process repeated over and over. It took several weeks to get my PA, which would not have been a big deal if they had just communicated with me. Unfortunately, the communication difficulties were too frustrating and I switched providers.

When it comes to pick a specialist and in my case a Cardiologist, I make sure I find the best. Dr…read more Neeraj Badhay and his staff at his Keller office is the best. At 73 years old it is important to find the best. Everytime I visit them at his Keller office, his staff are extremely friendly. Yolanda and M'Keisha at the front desk start your visit on positive beginning. They both are so friendly and will go out of their way to help with your paper work and get you all checked in. If I'm a good boy during the visit, they let me have a piece of candy. They also remind me to make sure I get my coffee after my visit. You don't want to be caffeine up when you are seeing a Cardiologist. For any Doctor, you have to make sure you hire great Nurse Practitioners to fill in when he is not available. Well, I can tell you Dr. Badhey has two that are fantastic. I feel very comfortable with their diagnosis. Buffy and Stella are his Nurse Practitioners. They review your health chart before they even see you. If there are any adjustments to be made in medication, they do not hesitate to put you on something that could help with something they see in my bloodwork that may need a boost. Alicia and Jenni are the nurses. They are fantastic in going over your records, or better described as a triage. They confirm any and all changes in my records since last visit. They take your vitals. I must say that Alicia and Jenni do not rush you through this process. I highly recommend Dr. Neeraj Badhey and his team at his Keller location. Thank you Team Badhey! Jake Squibbs

Today, I called the office to ask if I could have a six month refill on my current prescriptions…read more They were prescribed by a doctor at this office six months ago. First, I was told I'm not a patient. After spelling my name three more times, my record was found. I gave the names of the drugs and the dosage, but apparently, they weren't in the computer, either. I repeated the drugs and dosage, and was told that the doctor's nurse would get back to me. Two hours later, someone from the office called, didn't identify herself, and asked me again what I wanted. I explained again, and was told my records weren't there, and that someone would call me back. This evening, I got two emails from my pharmacy, telling me my refills are ready. One month refills instead of six. And one of the drugs is the wrong dosage. If I didn't have high blood pressure before I dealt with these people, I'd have it now...

First time patient and new to the area. My nurse practitioner was Bianca and she was great. Very…read moreinformative and explained everything thoroughly to me. Overall I was very satisfied and happy I chose this office.

My family has been going to Dr. Chen's office for many years, and you should do the same if you are…read morelooking for helpful and considerate office staff and a doctor who is kind and really listens to you! Dr. Chen provides amazing care but I want to shout out Katie in the front desk too, who patiently listened to my needs and helped me get much needed prescriptions before the office closed. I can always expect great care from LCFM!!

Dr Trotter has been my primary care physician (internal medicine) for over 10 years. I find him to…read morebe very thorough and competent. He seems to keep up well with new developments in medicine. The wait times are always good, and his staff are very friendly, helpful, and highly skilled in each of their jobs. I also appreciate getting copies of my pathology reports within days of his receiving them. I highly recommend Dr Brooks Trotter to anyone looking for an internal medicine doctor in the Grapevine area.

We like the doctor but we found another doctor closer to us. The office recently sent me an invoice…read morefor a visit my husband did 4 years ago. A $1k bill. We always have a great healthcare and this is definitely not acceptable. I called them 3 times to discuss. And never received a call back. Is this a scam??? So annoying. Updates- Someone finally called and she was rude and told me because she started back in Feb she couldn't really answer why they just billed me 4 years later. How ridiculous it is. Just because someone is new, and she was unwilling to make any research.

I have been looking for a new Primary Care Physician and I found him today - Dr. William Musgrave,…read more1750 Keller Pwy, Keller. He just moved into His own new facility six weeks ago (approx. Aug - 2019), although he has been serving the Keller area for at least five years, probably more. I was very impressed and pleased with his staff, his nurse, and himself. And even though I was a 'new' patient I got right in as a 'walk-in' once I told them I had a current on-going problem with broncitis, again - twice a year like clock work. One thing that is very important to me is that I have the opportunity to 'discuss' with the doctor on a non-rushed basis, questions that are necessary for him/her to understand my needs. Dr. Musgrave is definitely this type of person/doctor. On top of that ...he is just a plain down to earth nice guy. Rare quality in today's medical world.

I tried to get a follow up appointment a couple weeks after being in hospital per doctors…read moreinstructions. I spoke with the office manager. She was very rude and she would not give me appointment. I will never step foot in this office again. in the front and the office manager have no business dealing with customers. I do not recommend this

PA Stephanie is wonderful and always very caring towards my special needs children, she always…read moretakes great care of us and I never feel rushed and our concerns never get dismissed! Stephanie is a star!!!!

This place is like a back alley doctors office. They don't diagnose properly and they can never get…read moreyou in. They do appointments by every 10 minutes to get more people in to charge your insurance. The office staff is beyond rude and don't even know how to properly answer your questions. They're the circle back staff. Don't waste your time here!!! Don't trust your kids with them either. Report this place hopefully there's a change because this is not it. Also they can't use COVID as an excuse as to why they're trash. Look at all the reviews

This man saved my life. I of course give God all the praise and glory, but the Lord used this…read moreincredible Physician to literally save my life today.He is very caring and has a tremendous concern for his patients. I am incredibly grateful for this highly esteemed doctor.

I had an appointment at 2:15 PM and I arrived at 1:50 PM. When I arrived I was told that my…read moreInsurance Coverage could not be verified so I had to pay a $40 Copay bc they had been on the phone for four hours with my insurance. After waiting for a hour I decided to call my own insurance company and it went straight through. So I went back to the counter and asked for the person doing the verification and he told me that he had a number that he had to call and he didn't want to hear what I said but he said he was going to call me back to see the doctor so I had a seat but they called another person back so I told them that I was going to cancel my appointment because I should not have had to wait over an hour to see the doctor and the person contacting the insurance company got a attitude with me and I am the one waiting for over an hour! They need more knowledgeable employees working the front office