The service was good but their billing Dept is inept at best dubious at worst. My insurance company…read morewas billed for services they rendered and then they turned around and billed me as well. Never going there again. It's a shame the Dr was good.

I called simply to ask if they could perform an emergency procedure on my 6-year-old and was…read moreimmediately met with an offended receptionist and before I could explain why I was even calling was told to call someone else. In my opinion the receptionist has absolutely no sympathy and is looking for any reason not to do her job.

I had to get several teeth removed due to cancer . He removed 4 molars , he vwas extremely rough .I…read morehad to go back because I developed an impacted tooth. Dr. Fisher was mad ! He said all I had to do was follow his instructions. Now this is when I am dealing with stage 4 cancer . Horrible!

I had to have an impacted wisdom tooth removed yesterday and I was a little nervous before going in…read moreto see Dr. Fisher. The last time I had a tooth pulled it was at my regular dentists office and it took him about 20 mins to get my molar out. The corner of my lip was split and overall it was a bit stressful. So I was a little nervous to have an impacted wisdom tooth removed after the last experience! I was put at ease from the moment I checked in with the receptionist Christina. She was very friendly and reassuring. I didn't wait long at all to be called back. Dr. Fisher came in within 2 minutes to get my Novocain in so I could be nice and numb :) It took longer for my mouth to get numb than it did for Dr. Fisher to extract my tooth! It seriously took less than 3 minutes and he was done! I thought he was joking because I barely even felt any pressure. If I ever have to have another tooth pulled I will go back with no nerves!! Thank you Dr. Fisher!!

I thought everyone was really great and both the Dover and seaford offices. I had Dr Tidwell. He…read moresang me a little song while pulling it which actually really helped with my anxiety! The nurse I had today was awesome too!

Dr. Panckow was a real pro at removing two cracked molars and making the appropriate implants…read more However, the front office was another story. I had a billing issue that was eventually resolved amicably. The other thing was that I met a friend and his wife in the waiting room. We soon realized his wife and I both had 8:00 appointments with Dr. P. She was called in at 8AM. I was called in at 8:20. One assistant denied that a double booking had occurred. She waved a USB cable at me and said I was called in late because of an "equipment shortage". When I checked out a front desk rep also denied a double booking until I gave her the name of the other 8:00 patient. She belatedly fessed up to the double booking. The ironic thing was that when I left the previous appointment (where there was no waiting) the front desk sold me on the 8:00 time for the next appointment on the premise that there would be no waiting. A good place for dental care but take something to read when you go.

When I made an appointment with this practice, they confirmed that they were in-network with my…read moreinsurance plan. I also verified with my insurance plan that the practice was in-network. After the appointment and paying a $95 consultation fee, I was provided a treatment plan with an out-of-network estimate. I asked for clarification and was told that they had since left the network of my insurance plan. They said they called patients to inform them of this change but I "fell through the cracks." Nobody told me of this change of network status prior to the appointment, despite the practice having a legal obligation under HIPAA to notify patients of network changes. The out-of-network rate this practice charges is more than double the in-network rate with my insurance plan (based on the CPT code). Rather than pay hundreds of extra dollars out-of-pocket, I cancelled my appointment and made an appointment with an in-network provider. I understand that mistakes happen. But whether intentional or not, the practice did a bait-and-switch: advertised themselves as in-network then switched to out-of-network and never said anything. I asked the practice to either mail or email me a copy of the referral note I gave them during the consultation, since I will need this for my new appointment with an in-network provider. Moreover, I am legally entitled to this information as part of my medical record. As of writing this review, they have failed to return the referral to me. I also asked the practice to refund the $95 consultation fee. The practice refused claiming "services were rendered" taking zero accountability for their mistake. Kristen, the office manager, expressed inhumane disregard for the money and time (half day off work, driving ~3 hours roundtrip, spending ~2 hours at the office) their incompetence cost me. She claimed they had "no legal obligation" to refund me or to have informed me of their change in network status. While HIPAA may disagree, focusing solely on legal obligations is besides the point... any self-respecting business would own up to the error. But this is not a self-respecting business, and they have trained their staff to operate as such. Finally, during the actual appointment, Dr. Ditty was extremely unprofessional. He mocked my dentist for "writing a novel" in the referral note. While I do not have a copy of the referral note (the practice has still failed to return it to me), I recall it being at most ~4 sentences in length. If Dr. Ditty is annoyed at having to read ~4 sentences from a colleague about your health, then what level of attention is he actually willing to provide to your medical care? Moreover, shouldn't a doctor encourage more details in a referral, to help them understand the problem? If Dr. Ditty does not respect his colleagues, then he certainly will not respect you as a patient. Avoid this practice. It is not worth it.

Mary and Jen were awesome. They explained the whole process I would be going through with great…read moreclarity. They made me feel very comfortable with what was going to happen. They took good care of me. Orange is a winner.

Dr.Rochford is excellent and as well followed up with me that same night to make sure I was ok. I…read morehad a molar extracted and it was not easy but the experience was a good one because of staff. From the Staff checking me in to the assistants, of which I only remember one name Bernice who held my head and kept me calm. The other assistant as well was so kind talking to me about her allergies to keep me from thinking of my heart racing! They really were all so very kind. I hope I don't ever have any more dental problems but if it happens, this is the place to go! Thanks guys hope you're reading this. You're the best!

Dr. Loggi and his staff saved me from a fractured tooth while on vacation in Sea Isle. I have had…read moreissues getting completely numb in the past, so I was very anxious about this extraction but he was able to make this procedure completely painless for me. Dr. Loggi and his staff talked me through the whole thing and made me feel completely comfortable. For someone who dreads dental procedures this one went really well.

I decided to spend a hefty amount of money that I was quoted by Dr. Fay for implants on both top…read moreand bottom arches. Dr. Panko would pull all my teeth and Dr. Fay would place my implants. They both did a great job and I continue to get compliments, however, when I was already in the chair with Dr. Panko, I was informed that the cost was increased by $10,000! My procedure had already began. I didn't fight it at the time because the thought came to me that I might not have been happy with the final product (Sort of like rethinking of complaining in a restaurant about your steak and someone might spit on it before they give it back to you.). I believe the timing to inform me could fall under false advertising since I was already in the chair and bam! An additional $10,000! I believe Dr. Panko should be the one to reimburse me since he was responsible for raising the price which Dr Fay was not aware of at the time. I expect a call from Dr. Panko. Perhaps he wouldn't have been so eager to up the cost at such a late date had he realized I live in the same neighborhood as he does.

Very professional and very knowledgeable kept me informed of everything that was happening and how…read moreeverything went