the guy that took care of me was quick to find the parts i needed. he was friendly and informative…read more thank you

They used to call them Speed Shops. Parts stores that specialized in high performance auto parts…read more These have been mostly replaced by mail order I guess. Except for Indy. I haven't worked on old cars for a while. Today, I needed a part for one of my vintage muscle cars. It was only a small part, but not available at an ordinary parts store. I called: they had it in stock. When I got there, the owner (Dave) was as friendly & helpful as I remember him being back when I spent a lot more time working on hot rods. I'm so glad that this store is still around!

My tire wasn't good to be patched, I took it to a couple of places and was told to get 2 new tires…read morefor over 200 dollars each. Someone recommended tire man and i got a nice used tire of the same stock brand for $50. Service was super fast and no wait. They also do tire patching when it can be patched.

Yesterday I bought used tires for my Pathfinder which seemed like a good deal at the time. I was…read moreextremely disappointed when I got my SUV on the highway and found that I could not go over 60mph without very heavy shaking. I was thinking I got screwed and would have to fork over more money to replace the tires. Fast forward to today, I brought my Pathfinder back to Tire Man thinking that they would do nothing about it. Boy was I wrong! Tire Man took the tires off and spent some time balancing them to perfection! They asked for nothing and fixed the problem without hesitation! I was back on the road in less than 30 minutes, no shaking at all, smooth ride, not worried that made a big mistake. I would highly recommend Tire Man to anyone! Great Experiance!

Everyone should be treated the same? That is something apparently BMW Peabody does not agree with…read more I'm a young looking 34 year old hairstylist. yes I have platinum blonde hair and yes I do come across as gay. However that does not make me stupid or poor, the way I feel as I was treated. I had my true love that I got a 328XI from BMW of Cape Cod, A black with red leather interior, that I saved a long time for, taken from me one night by a drunk driver. It did save my life so I decided to stay with BMW. I purchased another 328XI from the used section at BMW Peabody. After several appointments (you can think of the bills at over $100 an hour), more than on one hand, service was stumped as to why my car was taking in water. Sorry, Greg Stanicek, for taking the brunt of my angry calls. Rob Hannafin, was amazing; he ALWAYS made sure I had a loaner and was extremely professional. BMW should appreciate him, he is why I still refer people to service. Being scared to drive my car in the rain wasn't a solid feeling that BMW should make you feel. I have work and places I need to be. I should not be worrying if it is snowing or raining out....because my battery may short along with the car....I digress. Rob had my car sent to the body shop which was the most honest thing aside from Dan O'Callihan, calling my cell phone and letting me know my car had been in an extremely bad accident before I got it and the previous owner tried to conceal this by doing the work themselves. He flat out said (which is why I will always go back to service) "Johnny get out of this car". He was correct and at this point he informed me " they had fixed it incorrectly causing damage to the wires so basically the car had cancer of the wires because they will only continue corroding costing thousands in repairs. Why a human took the time to be that honest with me is astounding. I waited in the sales department and immediately asked for a manger but got a person named Juan Velasquez. Juan saw me as a paycheck instead of listening to the problem at hand. After I had explained to him that i'm looking to return this car I only had for 6 months, he insisted that I let them look at it and see what they will give me for it. He said they are willing to give you X amount for your car (nowhere what I paid 7 months prior) I said I don't think you understand.... and he talked over me. I will never NEVER forget these words," Lets do to BMW what they have done to you". I responded cordially letting him know that BMW did not do anything and it is all a misunderstanding. He insisted I wait for the amount. This man thinks i'm stupid at this point and is clearly trying to make money off me. I tried to inform him that this is his job, I get it, and instead of coming back to earth tried to explain to me what they offered me for the car was "A GREAT DOWN PAYMENT'' I explained yea it is but lemon law can get me a full refund and I said can I speak to a manager he and I quote " the manager can not speak with you but here is the used car man who buys our cars". wrote his number down and handed it to me with a smile. This should not be a nightmare but was turned into one lasting almost a year. Am I at BMW? After mashing my keypad with all 1's to a customer survey, to my amazement Mr. John Perotte answered and just as confused as I was, he assured me it would be fine and "We will make it just like swapping keys" I agreed. As I waited for him to get back to me, the car would not start and would shut off randomly at red lights. While they waited for my Statutes Of Limitations to run up on the lemon law, (yeah not so stupid and blonde anymore) I settled on a car in inventory. I went to test drive it and I was mocked by the uncomfortable sales person I had before, talking about me in Spanish. I'm a hairdresser; English is my first language, I'll also pretend I don't know you are being a bigoted car salesperson thinking I wouldn't understand, I did. It was the most uncomfortable experience waiting to test drive the car. I liked the car, (why would I not). Mr Pirrote, wouldn't budge 3k off of the online price. Even after all I had poured into the lemon. I found the exact same car as I owned in a different color; admittedly, it did have 15,000 fewer miles. Mr John Pirotte told me it would be an additional 7k to get me in this car and couldn't really be bothered with me. I drove there in a fit of rage and thankfully I ended up with Craig Patel. He re-explained the issue to "Mr Pirotte' who eventually budged on the price but not by much. I ended up paying into the replacement as well.... so I suppose the jokes on me...I still bought another car but had no choice. I'll always go to Craig, Rob, and Dan but the GM is not customer satisfaction oriented. Careful shopping.

Incredibly dishonest! These people are scam artists and bullies. The first time I brought my car…read morehere they billed me much more then the physical Quote. I thought it maybe was a misunderstanding but the same thing happened the second time. I booked an appointment and made an hour drive to drop off my car. When I got there they said if I wasn't going to spend 350 more then what I signed up for I couldn't take the loaner and promised wasting two hours of my time. They also speak very aggressively. Steer far away.

So sweet and patient ! Jay was Awsome thank you! Was a good hall from home and he took care of me !read more

I was so grateful for the extra help I received from Cassie when I visited today. She was so…read morehelpful and made my day.

Had the convertible top replaced on my Jag last year and stored the car shortly thereafter. Took it…read moreout of storage today and got caught in torrential rain on the 1 hour ride home. No leaks, wind noise or buffeting at speeds over 70mph. The top was a perfect match to the original and Allen's top actually fit better than the original. Great work.

I have gone to Allens Auto Trim with our Hondda VTX Trike 2 times…read more They are Very Personal, Easy Going, You don't feel like your in some kind of atuo mechanic rip off, Luke the mechanic does a great job and can be trusted. Thanks For All The Great Work! Lori Gaudette Buy Your Tickets Here www.BuyYourTicketsHere.com 603-624-1776

ZERO stars if I could. Don't go there. Go to Auto Zone…read moreacross the street instead. Brought in oil to recycle and they pointed me toward the back (creepy) to empty it myself. I have a bad shoulder and couldn't lift the canister high enough...they acted like they didn't know how to do it. Wth. Walked out. Surprised they're still open. Go to Auto Zone...they take your canister, empty it and bring it back to you while you shop, with a smile on their face!

I went there today around 9am to find out how much a battery would be and ask about my engine light…read moreand a young lady helped me she offered to come out to my car check what was going on she plugged the machine in and to me I had a miss fire and she explained to me that it could be spark plugs or ignition coils I told he I was going to my mechanic but she did offer phone numbers of mechanics that advanced deals with you that are responsible and good prices she also checked my battery and it was fine but did also offer a free replacement install she was so sweet always smiling and kind she made me feel welcome in to the store ask when I walked in how can I help you it's great to be helped by kind people

Visit Date: Aug. 1-2, 2024…read more I don't normally leave reviews, positive or negative, on many establishments unless I've had a noteworthy experience - and boy, I had an incredible one with the O'Reilly's team in Salem, MA! TL;DR: The team at this O'Reillys ensured that I was safe, supported, and heard. They went above and beyond in a time of need and were some of the best people I've ever encountered - especially as a solo traveler. Story Time: This year, I took a sabbatical from working as a surgical/transplant ICU nurse in the city of Chicago due to experiencing burnout. Especially through nonstop care of patients through Covid. With some time off, I embarked on a solo camping roadtrip to explore the New England region of the country in hopes to grow and challenge myself as an individual, meet and make connections, explore this beautiful part of the country, and have memories that lasts a lifetime. On August 1st of this year, nearly halfway through my roadtrip, my trusty station wagon with over 200,000 miles, finally decided to give me issues. My starter motor had failed and my battery light turned on in Rockport, about 45 minutes away from Salem. This was the only O'Reilly location that had the parts I needed. So that's where I went! Upon entering the store, I was greeting with warm welcomes from the team. I had explained my situation and kindly asked if it was okay to attempt to fix my car right in front (knowing that some stores will not allow this). But the team understood my situation and allowed me. At the time, fixing my car out front was the only solution I thought of in order to get back home, a mere 1,000 miles away. By the time I tried to fix my car, it was around 2-3PM, 90 degrees, sunny, and without any clouds in sight. Now you could probably see that I was drenched in sweat, working in a steaming hot engine bay, and fatigued. Which was all true. Without asking for more than the approval from the team, one by one, different members came out through their door, offering me an ice cold bottle of water, giving words of encouragement, or simply making sure that I was still okay. And that's what made all the difference to me, a stranger attempting to traverse a completely unknown part of the country. Without Victor, Adam, Edward, Derek, John, Thomas, Jennifer, and the rest of the O'Reilly's team at 142 Canal St., in Salem, MA., I wouldn't have had the perseverance, willpower, and support that I needed to get my car back on the road. So here's my utmost and warmest thank you. Thank you for turning one of the worst experiences I've had on this roadtrip to easily one of the best ones. Thank you for being present in supporting me and ensuring that I was safe. And thank you for being some of the nicest humans I've ever met. Keep doing what y'all are doing! Until next time my friends, John

I have worked with O'Reilly Auto Parts in Salem MA for a long time. I am a customer and they are…read morethe best auto parts store around with great affordable prices and big inventory stock with a lot of parts you cannot fnd anywhere else. Many Thanks to Jen, Derek, Tyler, Mike , Sean and the rest of the staff that works there. They are professional, polite and very knowlegeable of the parts that they sell. Thanks very much, DC

Naumkeag is sadly gone. We need to go to Billerica for used auto parts. I will miss them!read more

another great junk yard, they don't have a huge selection but they are honorable and respectful…read more called here looking for some generic roof racks he said well come on down see if you can find what your looking for there are several cars with roof racks he said probably 50 bucks. I come back with thule roof racks the guy whos also the owner id assume says oh i didn't know i had thules, i would have asked for at least 75. i was oh great here we go..... he says well i told you 50 so they are yours if you want them. I was so impressed with the lack if greed and pleased i call here as one of the first choices of junk yards. Good guy honest and honorable... what an american way of doing business and its much appreciated.