1 star. This was one of the worst rental experiences my family has had. The main problem with FirstKey Homes was not just that things broke. The real problem was the combination of broken home systems, very slow repair response, and charges that felt unfair and excessive. The water heater failed during December, in cold weather, and my family had to live without proper hot water for about a month. We bought electric kettles to heat water for bathing and sometimes had to go to hotels or the gym just to shower. That should never happen in a professionally managed rental. The sink drain pipe then broke, and instead of getting repaired promptly, that situation dragged on for around three months. Water spread onto the kitchen floor while multiple repair teams came to inspect the problem and left without fixing it. To make matters worse, parts of the area were opened up during inspection and not properly restored right away. The problem ended up being handled by me and a family member rather than by the company that was supposed to maintain the home. The refrigerator and kitchen hood also had problems. In one case, two technicians showed up for the same repair request at the same time, and I was later charged in connection with that visit. That was deeply frustrating. There was also rotted damage around the frame/door area that allowed rainwater to come into the house. That repair still took around two weeks. The garbage disposal issue was one of the clearest examples of why this experience felt so unfair. The disposal was old and no longer working. After a delay, a technician came out, and then FirstKey Homes tried to rely on photos of ordinary food residue from that day to blame me and charge me $150. From my perspective, that was not a credible explanation for why an outdated disposal unit had failed. What I experienced with FirstKey Homes was a repeated pattern of delay, inconvenience, weak communication, and billing practices that seemed to favor the company at the tenant's expense. It created constant stress and made it difficult to trust that maintenance issues would be handled fairly. I would not recommend FirstKey Homes to anyone looking for a reliable rental experience. read more

Firstkey Homes - Property Management Near Me - The Woodlands, Texas

As much of the other reviews have stated, these people are slumlords. Sure they have nice homes (at service level), but that's it. They'll use air fresheners to cover the smell of mold/urine in the carpet area. They don't give a damn about service requests, even emergency ones. You'll be charged crazy fees for things they don't even complete, it's honestly the worst place I've ever rented from. read more

Ramon the maintenance person came to fix the leaking and black water spots in the ceiling in the guest bathroom. Turns out it was a cracked pipe. At first I thought it was done and I gave Ramon a good review. I later learned that first key charged me a 150 fee to fix it. Said it was my responsibility to fix a cracked pipe in the attic. The maintenance man also inadvertently created a hole in the ceiling Turns out the black water spots came back. I was told that another maintenance man would be coming to fix the damages to the ceiling. This is not fair. I rent this place. Been here longer than first key. Time to make a change. read more

Firstkey Homes - This is what happened after the guest restroom ceiling was "fixed." - Property Management Near Me - The Woodlands, Texas

FirstKey Homes is by far the worst property management company I've dealt with. Maintenance issues go ignored for weeks unless you call their outsourced call center in the Philippines and demand escalation. Otherwise, you're left in a loop with no callback, no updates, no help. In our case, a kitchen light fixture completely failed. It took over two weeks to get a tech out -- and when he came, he was unprepared, installed only half the bulbs needed, and left electrical wires visible inside the light fixture. We provided photos and asked for a proper repair, and FirstKey refused. Instead, they charged us $105 and closed the ticket. Now we are left with a dimly lit kitchen and an unsightly yellow electrical wire exposed on the light fixture. If you're considering renting from them, don't. The company is unresponsive, disorganized, and does not care about tenant safety or service. read more

This company sucks. They don't fix anything and then try to charge you for maintenance when they come out. Their call center is foreign based and they don't actually do anything except make a ticket. They literally can't help you. You will never hear from someone who actually works for this company until you tell them you're moving out. They will raise your rent every year and the last renewal they sent me was over 11%. They will nickel and dime you to death with fees. Avoid this company at all costs. read more

DO NOT RENT FROM THESE SLUMLORDS!!! Maintenance is, for the most, part non-existent. However, when they do agree to come out for a maintenance issue, they are incompetent. Their stock answer to maintenance requests is "it's the residents responsibility". Maintenance requests that are non-emergency, and just about every request made they consider to be non-emergency - take weeks before anyone will address it. I called them after the Derecho storm in May 2024 regarding damage to the garage door - it was bent from the high winds to the extent that it was sagging in the center - and they came out and did a band-aid fix and left. Hurricane Beryl in July 2024 also had high winds and the door seemed fine, but would jerk and shake sometimes. Now, in October 2024, I was leaving the house and had backed out of the garage and the door was closing and as it came down, one of the cables broke, a couple of rolling pins came off the track and the door came down "wonky" - lower on one side - and the tracks bent and have pulled away from the wall. I had to have my brother-in-law come over to help lift the door on one side while I pulled down on the other to straighten the door, so that I could close and secure the garage. On one hand I am lucky, my car was outside the garage, so I am able to leave the house. The downside is that I must park on the street in a neighborhood that has ALOT of car break-ins. I called the maintenance dept and they gave me an "appointment" to come out 12 days later. The house I am renting is a patio home which has a completely enclosed front and back yard and the garage is more of a "carport" - two sides open to the yard and house inside the fenced in yard. One side of each house is also a shared wall between the patio homes. My neighbor contacted me after the Derecho storm to let me know that the gutters that are attached to the house I live in and makeup the shared wall/fence were damaged and leaking. I notified FirstKey to let them know. There response was that it was my responsibility to repair them. Gutters are attached to the house structure and the property owner's responsibility and yet they refuse to even survey the damage to THEIR PROPERTY. In the early spring, before the Derecho Storm, the AC condensation overflow pan that is in the attic began leaking through the hall bathroom air vent in the ceiling. It was really coming down. They sent a guy out who cleaned out the pipe that is supposed to drain condensation outside the house. However, when he left the flow of condensation to the bathroom did not slow and cease as he said it would when he left. Instead, it got worse. Another maintenance guy was sent back and he discovered that the previous guy while "fixing" things in the attic, stepped on the PVC condensation pipe in the attic and it broke clean in half, The second guy fixed the pipe and the leak stopped. My lease is ending next month and I gave my Notice to Vacate and then promptly received multiple emails trying to convince me to renew my lease. When that did not work, they then started sending me very foreboding emails preparing me for the inevitable. One email had a list of cleaning tasks that they expect me to do, when they made no attempt to do this before I moved in. They also provided a list of exorbitant charges that they would deduct from my security deposit if I did not complete these tasks - again, tasks that were not done prior to my move in. Charges like: $75 Deep Cleaning (per room), $350 tub resurface (the hall bath has an old ceramic tub that clearly has been "patched" in several areas that are peeling away and were there when I moved in), $350 Carpet stains/steam clean (they did not clean the urine soaked carpets before I moved in), $125-$250 to mow the yard, $125 replace smoke detector/CO2 detector, $15 to replace a lightbulb. They are clearly in the business of fleecing their tenants. Do not expect to get any of your deposit back. They have also stated that although my lease ends mid-month, I must pay a full month's rent at the beginning of the month and then they will reimburse me the overpayment of rent AFTER I move out. Not happening. They truly are not educated in Texas rental laws. When I moved in, this place was filthy. I accept the concept of leasing "as is" when you are renting a house, rather than an apartment, but I had mistakenly thought when I first walked the property that a "make ready" would be completed before my actual move-in. The house was overall filthy. Once I had removed all of the "plug-in" air fresheners I discovered why there were so many. The carpets reeked of dog urine. You will regret leasing from these slumlords. Check other review sites, there are thousands of 1 star reviews on other sites. There are multiple lawsuits against this company. read more

DO NOT RENT FROM THEM!!! Update: the charges at moveout are ridiculous. They say its in my lease to have these things taken care of before moveout. What is the point of doing a moveout inspection and let me know what to fix? When i did my walk thru i was told everything was fine just normal wear and tear for living there 7-8 years. Why didnt they point any of this out at the moveout walkthru? After i leave them a bad a review they want to charge dumb stuff. This company sucks!! They never fix anything while you live there. You can never reach them on the phones. They never respond to emails. After moveout they charge you for ridiculous things without even giving you a chance to fix it. They can take that final bill and shove it where the sun dont shine. Ive already purchased my new home im not worried about them trying to threaten me thay it will go on my credit and they will send to collections. Its principle! I can oay it but im not. Screw them! Stay far away from this company! Now lets break down the charges of what they say. They charged $25 because the city trash can had a little bit of trash in it. (Trash day didnt come yet). $700 to replace the carpet. There was nothing wrong with it. I even had it steamed cleaned just in case. No damages to it at all especially after years of foot traffic. $150 pressure washing. The house is peeling and needs paint but they chose to pressure wash it and charge me. $40 for a brick!!! A brick to prevent the mulch from being washed out from their half working gutter system. They literally charged me to throw the brick away. Seriously?? $225 to clean the house, even though i cleaned it. They dont clean their houses before the next tenant. They expect the previous tenants to make the house look brand new for the next tenant. They dont have their own cleaning crew so they have to hire one and they passed that charge onto me. They said the sinks needed to be wiped down because of water stains. the toilets had permanent rings in it. The water is really hard in the neighborhood. Normal household products wouldnt get it out. Thats why they had ti hire a cleaning crew. $75 to repaint the garage. It was an unfinished garage in raw condition with marks and random paint from when i moved in it was like this. They charge for that. ----------------------- Ashley and Theresa have zero communication mthey never answer emails or calls. They arre never in the office. Work from home or running errands all the time. You can hear kids in the background. Horrible maintenance. I lived here for about 8 years at the same address. They do not communicate at all. Management never reaches out whenever you request them to. Maintenance never knows what they are doing. I went at least four times over the 8 years without air conditioning for at least a week or two. They raise the rent drastically every year but aren't willing to fix things on the house. I would highly recommend NOT using this company. I'm so glad that we no longer have to rent from this company. Once i put my notice in, they charged me "non compliance fees" because of the grass, but it was raining for a week, and the grass grew quickly. After getting a notice to remedy it within 10 days, i cut it immediately, and they still charge fees. I've had notices before, and they never charge me anything as long as i fixed the situation. Now that i have left negative feedback or left bad reviews, they want to charge for stuff they have never charged. This company sucks. Beware! You can never get anyone on the phone. They never fix anything. They always raise your rent 200 bucks a year. This is one of the worst companies i have dealt with. If youre not prepared to live like this then I'd pick a different company read more