When I say wow!!! I mean it. The community is amazing!!…read moreAnna is the real mvp. Going above and beyond her job description. May god bless all that works in the front leasing office. Truly family oriented business. Thank you Anna for helping me recover my life inside of my fabulous apartment.

First things first I want to thank Luisa for communicating so fast and efficient with me this early…read moremorning on my situation. Just moved in and super thankful for being able to rent this beautiful apt. Thank you for taking so diligent care of your tenants, this community is amazing. The new paint job is coming along so well cannot wait for the finished results. I want to wish everyone in the Leasing office a Merry Christmas and my family appreciates y'all for having us at Oak Grove Apts!!

I have lived at this community for only three months, and it has been one of the most frustrating…read morerental experiences I've ever had. Beginning with my first interaction with management on my scheduled move in day. I had not visited the property yet as I was relocating from out of state - the individual I met with was not prepared for my appointment and acted annoyed I was there even telling me I could give myself a tour- me not knowing where any of the amenities were ect. I did express that I would rather someone show me than wondering around the complex. He responded with offering me a map. I should have decided then not to go through with this lease, but the location is really convenient for work and the fenced in yard for my dog was important to me. The biggest issue has been my front door. I submitted four maintenance requests over several weeks because the locking mechanism was malfunctioning. I also reached out via the renter's portal and e-mail. Despite repeatedly reporting the problem, I was continually told I wasn't operating the door correctly- mind you I also rent a Camden apartment in Saint Petersburg, FL now for 3 years and never had a single issue with my door. Unfortunately, the door failed twice, resulting in two separate after-hours lockouts. During the most recent incident, I was locked out with two young children while my dog was trapped inside the apartment. It took approximately 30 minutes just to reach emergency maintenance, and when they arrived, they were unable to open the door because my apartment's spare key had been misplaced after my previous lockout. Maintenance ultimately had to break my window latch and screen just to get us back inside. Only after four maintenance requests, messages through the resident portal, emails to management, and a public post on the community page was the entire locking mechanism finally replaced. Once it was replaced, the problem was resolved immediately confirming that this was a maintenance issue all along, not user error. I've also had issues with communication and billing, including being told I owed a pet fee that I had already paid at move-in and my rent has been different each month due to added and changing fees. Rather than acknowledging mistakes, I have consistently felt that concerns were minimized or shifted back onto the resident instead of being addressed. Furthermore, although it is a gated community - several car break ins have been reported, and a vehicle was stolen recently and a strange man even walked into 2 different people's apartments! SEVERAL tenants refuse to clean up after their pets' leaving piles of poo in several places in the community that otherwise would be a nice walk. The gyms are dirty and they stink and often times people bring in their children. The pool has been closed for 4 weeks with NO COMMUNICATION AS TO WHY OR WHEN WE CAN EXPECT IT TOO RE-OPEN. When asked on the community page - the response from management did not address any questions asked and just reminded everyone they are only allowed 2 guests at the pool - ????????? Prospective renters deserve to know these things before making a decision to rent here.

Called a couple times after submitting application. Slow to respond. call many times no answer.read more

I am visiting my mother with my children and the front office staff kicked us out of the pool…read morestating "the man with no legs" are watching the children, when my mother was right there. There were two girls who were smoking weed and another lady with her butt completely out to see, when my two year old said "booty butt" because it was clearly out to show. I'm really disappointed in this place and would not recommend this place to those who are handicap, have grandkids, or families with more than 2 kids because now that is a policy due to another family not watching their child and almost drowning. I'm highly disappointed in this apartment complex.

Robin and Debbie have been great, looking forward to moving in next month. Wife and I are…read moredownsizing, and love the location and amenities. The grounds are well maintained and communication from the leasing office has been perfect! Highly recommend, checking The Madison out for your next home!! I'd give it 10 starts if I could!!!

Just moved into my new place and love the layout and amenities. Today we used the Fairfield…read moreAthletic club which is a great bonus! Stephanie has great customer service and is super friendly. She's been helpful taking care of getting everything situated for me. I love how they're bringing food trucks to the complex for everyone to try out! Look forward to making new memories.

I have lived at Fairfield Ranch for seven years, long before the current management, and the…read moredecline in this property has been unbelievable. Beginning last December, I repeatedly reported problems involving the same group of unsupervised children: riding bikes and scooters in active traffic areas, throwing things at my window, leaving toys and debris at my door, including a dead mouse, and creating constant disturbances directly outside my apartment. This was not always Fairfield Ranch. About a year ago, management itself sent a community email regarding food, toys, and even feces being left in the pool. Fairfield Ranch has now become the kind of place where a family of six can apparently live in a two-bedroom apartment while their children are repeatedly unsupervised throughout the property. In my opinion, allowing these conditions to continue brings down the quality of the entire community. On April 3, the situation escalated after I recorded children riding their bikes in active traffic areas of the parking lot while I was trying to drive home and park. I was documenting what was happening so Fairfield Ranch could put and enforce appropriate rules for the safety of both the children and residents. What happens if, God forbid, one of these children is hit by a vehicle? Instead, a parent aggressively confronted me for recording the situation. My son was repeatedly approached and threatened, I had to physically step between them, a witness contacted management, and police responded. And by the way, Fairfield Ranch, you're welcome. Apparently I was more concerned about protecting your residents, these children, and your property from a completely preventable tragedy than you were. When I later told Maylene that my complaints had been ignored for months, she responded, "Don't say that, because we did help you," referring to a reminder email management had sent about supervising children. Management also repeatedly asked whether I wanted to move or be released from my lease early. SIX MONTHS LATER, IT HAS ESCALATED AGAIN. The same person involved in the previous harassment is now vandalizing my truck. I reported this to management and specifically told them I feared for my safety. I was told they would investigate and follow up. They never did. Instead, while I was trying to discuss my safety, the conversation somehow turned to an employee's birthday, how desirable my particular apartment is, and how none like mine are currently available. Maylene then told me she would love to have an apartment like mine. The circumstances are difficult to ignore. The first time I reported the harassment, I was repeatedly asked whether I wanted to leave. Now my vehicle is being vandalized, I am telling management that I fear for my safety, there is no promised follow-up, and I am simultaneously being told how desirable my apartment is. I am laying out those facts because the sequence speaks for itself. It raises serious questions for me about why there appears to be more interest in my apartment becoming available than in addressing the safety concerns of the resident currently living in it. I would NOT call Fairfield Ranch family-friendly, and I no longer feel that either I or my property are safe here. My suggestion: don't move here. Once upon a time, Fairfield Ranch was a lovely place to live. It no longer is. You don't have to take my word for it. Come see the property and decide for yourself.

If I could possibly leave a zero of you, there would be one. I'm a current resident at Carrington…read morePark at huffmeister if you are looking to live here DO NOT! The office is extremely hard to get a hold of once you are a resident currently having an emergency there is water coming out of a light on the ceiling next to my electrical box there is water coming out of the breaker box tried getting a hold of maintenance for the past 30 minutes. I have a six week old newborn, my neighbors, constantly smoke marijuana they said that they would investigate and never did the marijuana smell and smoke leaks from my air vents. There is constant issues with my apartment and honestly I am thrown to the wolves. Currently getting a lawyer in reaching corporate to get out of my lease. I have only been here six months. Save yourself stress and DO NOT MOVE HERE

We moved into these apartments a little less than a year ago. When we first moved here we had some…read moreproblems with the leasing agent who is supposed to put us on the second floor, and put us on the third floor instead. When We complained, that this wasn't what we signed in our lease the manager immediately said that she would waive the transfer fee to move to the second floor when one became available. But we weren't going to unpack and repack a few months later when it would become available so we just stuck with the third floor._ Only bad thing is those stairs w/ 3 kiddos and Groceries!) Invest in Grocery Delivery-Saved my life! The only problems that I have ever had is the AC going out a few times since we lived here. The maintaince is really on point and has come almost immediately or within 15 to 20 minutes to fix it for us. That's the best part of these apartments are the maintenance in my opinion, they fix things for you, they come in a timely manner ,they're just so helpful and leave your apartment exactly how you left it. Unfortunately we don't want to sign another lease, due to the cost of the apartment- a bit pricey for a 4 bedroom in my opinion when they're are houses for rent cheaper. Only thing that has been a little bit different.. Is that one day the leasing manager, leasing agent and assistant manager was in the office working and the next day they all didn't work there. That was a little iffy for me when I came into the office asking for the previous assistant manager and was told that she no longer was "With them" . But so far the staff that is there now now has been nice, helpful and attentive which is Great. Very family-friendly Apt ,always doing activities for kids and families. I would definitely definitely within these apartments.

Great folks here. As a matter of fact I'm the person who lives in the apartment the person who…read morereviewed 2 stars is complaining about. If you notice everyone and everything was the problem except her. When she knocked on my door she was pretty irate claiming we had woken her baby not knowing the noise was not coming from us because that meant we would have woken up our own little one who was a couple of months at the time. This place is quiet. Nice neighbors and kept up with beautifully. It has been my experience that they respond to work orders and concerns quite quick. Won't leave here unless work ships me out.

Great location easy access to 290 and a lot of shopping and grocery stores and dining near by…read more Maintenance guys are really good they strive on taking care of the community and are all friendly. I had one major issue with my A/C unit needed freon once a month and I put in trouble ticket after trouble ticket and finally they had to replace my unit because it would no longer take freon and in the meanwhile they did provide me with a small window unit until the issue was resolved which took about 7 days I felt like this should have been taken care of in a more timely manner especially since I had to put in a trouble ticket once a month. I lived in building 2 which is right behind Gringos and cracker barrel I would always hear their alarms going off In the early morning or late night and I would always hear waste management emptying they're dumpsters in the early morning usually between they hours of 4-5am. I feel like the community should do a better job of having security at night especially with the amount of money there charging for rent I have seen MULTIPLE VEHICLES SITTING ON BLOCKS in the parking lots that have had their tires and wheels stolen Security presence would be available for a little while then next thing you know he's going until the next theft takes place.

Barbi has what you would describe, what I would describe, and what many many people on film or in…read moreperson have described, as a Grand Harbor. And I don't harbor any ill feelings about that, it's actually one of the biggest turn ons. And if you don't believe me, check her out on cam den you will. We've been looking for a new place to live, further from the bustle of inner city Houston, and Katy is somewhere we've always strongly considered because of all the great food that is here, although Houston food is much better, and we've been thinking of moving to Katy because of how quiet and unspoiled it is. Besides, Katy is actually about the same distance from Chinatown (feels like it anyway) and Spring Branch as Downtown Houston (which is near where we live), so in that regard, it wouldn't be as far from the best of Houston anyway. Plus it might be good for Barbi's work, but then again it might not in some ways, as it's mostly Galleria work and Airport work. Anyway we've checked out a bunch of different apartment buildings and these guys were pretty nice and pretty accommodating, but the horror stories from the current residents that we've spoken to, and some of the things we observed when we slept over for a night with someone that lives here (who also has lots of stories), and then the other reviews, this place ended up being anything but something that we would want to be involved with. I just find the juxtaposition between the amount they charge for tiny little violations of a very strange code of conduct, versus how non-existent security is, and inappropriate interpretations of rules just for profit, even as much as towing people away that actually live here (we were worried about it when we stayed, but apparently even residents are). Definitely not going to get more than three from me. And probably won't be moving in. Not to mention they raise the price dramatically on a regular basis. But based on how beautiful it is, it's 5 stars all the way. It's so sad that so many property management companies make so many beautiful properties a bit of a nightmare to live in.

I only gave it 4 stars because we have only been here 2 months and we have noisy, disrespectful…read moreneighbors above us! We have no peace even after numerous complaints to the leasing office. The leasing office has been responding to all my complaints and are always very prompt! But the noise still continues and the neighbors are very inconsiderate. The noise with all the running, jumping, screaming and stomping starts about 6 or 7 AM and continues until midnight! I understand little ones run around and have a lot of energy but ALL DAY AND NIGHT?! Now that I have reported it to the leasing office, the noise seems intentional because it has become worse. I would have moved to the 3rd floor if they had elevators but they don't! And unfortunately I have osteoarthritis in my knee so I cannot climb 3 flights of stairs every day. The office has assured me that they are taking the necessary steps to inform the neighbors and to resolve the issue but it takes time. The neighbors seem to not care and continue every day. Other than that, the complex itself is great! My unit is nice and roomy! I LOVE, LOVE my patio area and how it is set up! Maintenance always responds to my request fast and most of the time the same day. The grounds are well kept and clean. The staff Jeremie, Heather and Fadi are always professional and considerate! Maintenance is always courteous. And most of the residents I have interacted with or met in passing are decent human beings and respectful.

I love walking the grounds of my neighborhood so calm and relaxing. And the homes are beautiful…read morehere.

The whole apartment staff is trash from management on down. It takes weeks for you to get your…read morereimbursement check on behalf of their f up and then they leave you with no updates on the status after you have reached out numerous times. Just like all the other Apartment complex when you ask for someone higher no one has corporate office number but can always offer you a f-ing email address and have you to wait for someone to possibly call you back. Then have the nerve to tell me not to be upset female-dog I'm upset because you guys took forever to get it done and I had to reach out to the office again to get the status meaning that no one was going to call me and let me know sht and this problem was created because of your office putting the wrong dang name but you want me to watch what I say I been doing that for the past few weeks, I've been at my new place over a month or two now idiot!

Where do I begin. The management is absolutely awful. From the moment you enter the main office…read morethey give you looks and attitude and when you ask them anything they are condescending and unhelpful. God forbid Amazon ever leaves a package at the office on accident because they complain the whole time they have to go look for it and stress that they're not even suppose to receive packages like you specifically asked for Amazon to leave them there. The apartments are brand new, and we were the first to live in our and yet there was still issues. The first few months we had a leak in our celling from and they took months to come in and fix it. Every time it would rain our bed would get wet since the leak was in the middle of the room. The amount of times our building elevator was out of service was ridiculous. It was once out for over 2 months and when they fixed it, it only lasted about 2 days till it was out of service again. All this luxurious expensive complex could offer was a coupon for instacart. You pay an absurd amount of money for a brand new bridgeland complex for the experience of a cheap and old complex. The amenities. The pool is gorgeous, but never clean. Every time we would go it was full of bugs and dirt. The grills were always so dirty and half the time only of them worked. You'd think at a place like this one they would be comfortable and you'd feel safe. The amount of times the police would show up and leave with someone arrested, wow. Then the gate, it's always broken. Do you have kids, a baby? Don't plan on them sleeping all night, the fire alarms for the WHOLE building will go off at midnight or later with no sign of a fire. One time I wouldn't say anything shit happens. But this happened minimum 4 times while we were there. The fire fighters would show up everyone would be outside just incase it was real and it never was. I could go on and on. Was very unpleased with my time at this complex and I would never rent here again. Would not recommend, you're better off renting at Lakeside Row.

very expensive, they force you to use there trash service at $20/month and they only come when its…read morebest for them. The place is infested with roaches and spiders and if thats not enough the elevator breaks down often.

Lived here for about 3 years now and I have no regrets besides about a year where I had one crazy…read moreneighbor. The team is always super helpful, Maintenance crew is quick to fix things and always preform well, the amenities are awesome, it's close to a lot of great food places and right behind a HEB and unlike a lot of places around this area, parking is never an issue (some spots are better than others but still good and definitely better than most) Overall, My wife and I are very happy here.

I have been impressed with Tina Wilcox's interactions with her co-workers, new tenants, and…read moreapartment dwellers. She always has a smile on her face and treats all with respect. She works well with the maintenance crew. I have had no problems scheduling maintenance requests with her.