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ProSolutions Property Management

1.0 (1 review)
Open • 7:00 am - 7:00 pm

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Property management

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11 years ago

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Rental Management Group

Rental Management Group

(31 reviews)

Galleria/Uptown

We've really enjoyed working with Chase over the past several years. They're extremely experienced,…read morevery responsive, and a pleasure to work with. I highly recommend them!

After reading the reviews, I noticed most of the high ratings come from owners. That might explain…read morethe difference in experience, because as a tenant this company was difficult to deal with. Email communication often felt passive aggressive and any time I asked a simple question, I got long policy explanations instead of a real answer. I had to follow up several times just to try to renew my lease and kept getting the runaround. I eventually moved because paying rent on time should not come with that much hassle or uncertainty. I rarely needed maintenance since I handled most things myself. Getting my security deposit back took far too long and every time I asked about it, I got more excuses. They charged a 250 application fee, a 25 per person monthly service fee on top of rent, and even offered a 95 option to fast track the return of my own security deposit. On top of that, they offered to charge 495 for move out cleaning. No thanks I can do that myself. I've never ever not gotten back a security deposit. I'm not that person. Everything felt transactional and unnecessary, which honestly pushed me toward leaving. Right before my lease ended, I sent notice that I was moving. Even then, I got what felt like an automated message telling me my renters insurance needed to be confirmed for the next year. I replied saying I was moving out in a few days and still had insurance, and the response I got back basically told me to send proof or be charged 10 dollars. I am not letting anyone nickel and dime me over things like that. 10 dollars. Please quit the shit. Owners may have a smoother experience, but tenants deal with a very different side of things. Best of luck if you decide to rent from them. I will not be using them again. As a property owner and a renter, this definitely isn't the way people should be treated ever. I only have 2 stars because after 30 plus days I got my deposit back. Minus a f*+^€n 5.00 e-check fee. Yall needed that I guess.

Oak Loop Properties

Oak Loop Properties

(8 reviews)

River Oaks

Loved working with John!…read more Very professional and efficient in managing my properties. Fast and good service as well! I look forward to working more with the Oak Loop team in the future!

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

Falls At Borough Park Apartments - Conference Room

Falls At Borough Park Apartments

(21 reviews)

Living at the Falls At Borough Park has been an ongoing nightmare experience. I've lived here for…read moremore than a year now and things continue to deteriorate. The latest incident was today when I decided to go to the office and inquire about a work order that I put in on November 1, in which nothing had been completed to date. No phone calls, no emails, or notices left informing me of what was going on. I walk in the office and I see all 3 office staff sitting in Mrs. Pats office eating chips and dip. The manager comes out and ask How am I. I responded not good... because I put a work order in last Friday and nothing has been done about it yet. I let her know that water comes into my unit every time it rains. So much water damage exist that the wall is starting to crumble and fall down. I also told her that I was supposed to have a viper done for the pest and nobody called to let me know the date. She starts looking thru the computer I'm assuming to see the actual work order as though I would make that up. Then she comes up with a story about someone coming out to repair the window. I'm I really supposed to believe that when you had to check the computer for the work order. The story now is I have to pay for the viper out of my own pocket because I've already had 1 treatment. For months I've complained about the pest and they were offering the viper then when I finally agree suddenly I have to pay for it. She then proceeds to tell me the Pest Control guys are not finding any pest. I then respond because I sweep them up I can't possibly leave roaches, spiders, insects just laying around until Tuesday when pest control comes. She then shrugs her shoulders and says that's the only way they can see them. I offered to show her my phone as I had taken photos of some roaches crawling around. I couldn't believe what I was hearing from a Office Manger. I asked for the corporate number because I can no longer deal with the lack of respect, eye rolling, attitudes, and the coverups going on in that office. She gave me a number however its not to the corporate office. So I will come here and hope that a member of the corporate office will see this and reach out to me.

I live here currently conditions of this place are deteriorating and falling apart. I care more…read moreabout the problems that needed fixing in this apartment that were here before I got here then the actually apartments. I have to be on them to fix things of their apartments for future residents and/or maybe myself again. But no this place is lazy like every other apartment they don't care they care about getting through the day. Don't live here.

ProSolutions Property Management - propertymgmt - Updated May 2026

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