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    FirstKey HOMES

    1.5 (132 reviews)

    Services - FirstKey HOMES

    Property management

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    Ask the Community - FirstKey HOMES

    Review Highlights - FirstKey HOMES

    Montrel notified me ahead of time that he was on his way and showed up on time.

    Mentioned in 2 reviews

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    Capstone Realty Professionals - Capstone 2025

    Capstone Realty Professionals

    (113 reviews)

    Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

    Complete lack of urgency to address maintenance issues. Currently I have no hot water, no heat, and…read moreextremely low water pressure in both sinks in my unit. The water issues happened on a Saturday morning. There is no emergency maintenance line (though capstone will tell you it is an emergency line), just an offsite call center available after hours. It is not easy to find the number to call for this call center and once I did, it still took over 45 mins just get a maintenance request submitted (due to excessively slow responses on their end). The call center is unable to tell you when you will hear from capstone or a vendor assigned to the problem. I did end up speaking to my property manager (Janelle, mentioning her by name to counter the positive review she has below mine), who told me I'd have to "get creative" (her exact words) over the weekend in order to bathe for work, do dishes, etc.. I wonder how long she personally would be willing to "get creative" and tolerate no water pressure or hot water at her own home? The heat in my unit has not been functional for at least 2 weeks. The owner of the property didn't like what the first vendor had to say so then they sent a second vendor out over a week later. This has forced me to rearrange my personal schedule to be home at inconvenient times because the owners don't want to pay for whatever repairs were recommended. How many second opinions are they going to put me through before they do something? Who knows. Sure this is Phoenix and I don't have any kids or elders to keep warm at night, but that's not the point (and I get the vibe the urgency level would be no different even then). Regardless, how is it acceptable for them to take weeks to deal with broken heating and put me through dealing with multiple vendors and them not being willing to pay for an emergency plumber to fix my water over the weekend? What if this was a broken AC in the middle of summer? Would the response be the same? They only care about making money and saving money for the property owners, they have zero concern for the tenants. Functional water (including hot water and water pressure) and heat are basic requirements for making a property habitable per AZ law. I currently have neither. Unfortunately, AZ heavily favors landlords over renters when it comes to the law so I likely have no legal recourse (and I'm sure Capstone banks on this because they know they have the upper hand), but you can bet I will be looking into it and at minimum posting reviews wherever I can. Prior issues: 1. I've reported a nasty odor from the shower drain which they have repeatedly ignored. They did send somebody out once to fix the broken toilet and told him to "just make a note" about the shower drain issue but to not actually do anything about it. Management then cancelled the maintenance requests I had placed on the portal 2. They will force you to submit to a yearly "walk through" to allow a third party to come into your home and take multiple photos of every room. This is invasive and ridiculous and NOT standard in the industry 3. They ignore requests that they don't want to answer. At my unit, the homeowner pays the utility bills directly and the amount is pushed through in the portal for me to pay. When I have asked to actually see any of these bills I am being charged for, Capstone ignores me. The unit has what appears to be the first digital thermostat ever created - I offered to have a smart thermostat installed, at my cost, through a vendor of the owners' choice. Ignored. 4. They will charge you $50/month for access to their online portal and for bimonthly air filter changes. You will have to let somebody come in and change the filters for you, they will not allow you to change them on your own or they will charge you (when I viewed the property prior to signing the lease I was told by the agent at the viewing that I could change my own air filters - he was wrong). You will also be charged a fee for paying your rent online through the portal (that they are already charging you to be able to access). Avoid this company at all costs, at least as a tenant. If you are a sheisty property owner who doesn't give a crap about your tenants, this may be the group for you. After selling my home and moving into a rental while I search for my next home and/or consider a move out of state, I was extremely leery of going through a management company. Capstone has firmly confirmed that my reservations were justified. It was a huge mistake and I urge you to not make the same one

    XCD Realty and Property Management - Yep you guessed the OVEN

    XCD Realty and Property Management

    (35 reviews)

    STAY AWAY -- Worst Management Experience I've Ever Had…read more I rented at the 7th Street Villas for a short time, and the management team was by far the worst I've ever dealt with. They changed property management so frequently that it was nearly impossible to keep track of who was even responsible for the property. I was told my townhouse would be move-in ready, and it absolutely was not. I asked them to fill a large hole in the backyard--a real safety hazard with a toddler who couldn't even play outside--and they flat-out refused to fix it. The property managers were essentially nonexistent. No one ever came to check on the property, so residents did whatever they wanted, whenever they wanted. The only communication I received was a series of empty threat letters. The community was consistently dirty because there was no real management presence to maintain it. The move-out charges were outrageous. They billed me $1,634 for a paint job--for comparison, when I lived in San Diego, I was charged $200 for paint. They also charged me for a broken lock that was already broken when I moved in and that they never bothered to fix. It got so bad that I nearly had to sue them for breach of contract. Please, by any means necessary, stay away from this company and their properties. Save yourself the stress, the wasted money, and the headache.

    I've been renting under this management company for about a year now and overall it's been a solid…read moreexperience. The home was clean and in good condition when I moved in, and it's been comfortable to live in. Anytime I've needed something, management Guy Kevin has been responsive and communication has been pretty straightforward, which I appreciate. They've also been helpful when I needed to handle things in the city no issues there. I'm still currently renting with them and haven't had any major problems. Compared to other experiences, this one has been smooth.

    Rentals America

    Rentals America

    (206 reviews)

    I highly recommend Jason Black at Rentals America. Throughout our experience, Jason was…read moreprofessional, knowledgeable, and genuinely helpful. He consistently returned our phone calls promptly, kept us informed every step of the way, and was always friendly and courteous. What stood out most was his dedication to excellent customer service. Jason was responsive, reliable, and made the entire process smooth and stress-free. It's rare to find someone who combines professionalism with such a personable approach. If you're looking for a property manager who is attentive, communicative, and truly cares about his clients, I would not hesitate to recommend Jason Black. He exceeded our expectations, and we are very grateful for all of his assistance. Jason is a true asset to Rentals America and a great example of outstanding customer service. Thank you, Mi'chelle LeMay and Matthew Shusta :)

    I've been working with Kim McGill at Rentals America for several years, and she has been absolutely…read moreoutstanding. Kim always communicates quickly and clearly about any potential repairs, tenant concerns, or HOA notifications, which gives me tremendous peace of mind as a landlord. She also performs a thorough six-month check of my rental property to ensure it's being well cared for, and she always keeps me informed of anything I need to know. Kim is professional, organized, and incredibly conscientious. I truly appreciate the level of care and attention she gives to managing my property. If you're looking for someone you can trust with your rental home, I highly recommend Kim McGill. She's fantastic.

    FirstKey HOMES - propertymgmt - Updated June 2026

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