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    FirstKey Homes

    1.8 (943 reviews)
    Closed 9:00 am - 5:00 pm

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    1 star. This was one of the worst rental experiences my family has had. The main problem with FirstKey Homes was not just that things broke. The real problem was the combination of broken home systems, very slow repair response, and charges that felt unfair and excessive. The water heater failed during December, in cold weather, and my family had to live without proper hot water for about a month. We bought electric kettles to heat water for bathing and sometimes had to go to hotels or the gym just to shower. That should never happen in a professionally managed rental. The sink drain pipe then broke, and instead of getting repaired promptly, that situation dragged on for around three months. Water spread onto the kitchen floor while multiple repair teams came to inspect the problem and left without fixing it. To make matters worse, parts of the area were opened up during inspection and not properly restored right away. The problem ended up being handled by me and a family member rather than by the company that was supposed to maintain the home. The refrigerator and kitchen hood also had problems. In one case, two technicians showed up for the same repair request at the same time, and I was later charged in connection with that visit. That was deeply frustrating. There was also rotted damage around the frame/door area that allowed rainwater to come into the house. That repair still took around two weeks. The garbage disposal issue was one of the clearest examples of why this experience felt so unfair. The disposal was old and no longer working. After a delay, a technician came out, and then FirstKey Homes tried to rely on photos of ordinary food residue from that day to blame me and charge me $150. From my perspective, that was not a credible explanation for why an outdated disposal unit had failed. What I experienced with FirstKey Homes was a repeated pattern of delay, inconvenience, weak communication, and billing practices that seemed to favor the company at the tenant's expense. It created constant stress and made it difficult to trust that maintenance issues would be handled fairly. I would not recommend FirstKey Homes to anyone looking for a reliable rental experience.

    Jamie H.

    I am writing to express my outrage and utter disappointment with the inexcusable neglect, unsafe living conditions, and lack of accountability that my family and I endured while residing at the Lithia Springs location. The level of disregard for tenant safety, health, and basic human decency exhibited by FirstKey Homes is beyond unacceptable -- it is unconscionable. From June 2025 onward, this home deteriorated into a dangerous and unlivable environment. The kitchen sink was ripped out in July and left discarded in the yard, leaving us without a functioning kitchen for months. The floors were torn up and never repaired, leaving open, uneven, and filthy areas that became breeding grounds for mold. The air inside the house became heavy and toxic, causing my elderly parents to struggle for breath. In February 2025, I reported a water bill exceeding $1,000 -- a clear sign of a serious plumbing issue. For months, I pleaded for help. Only after constant follow-ups did a contractor finally investigate and find a burst pipe under the house that had been leaking for nearly three months. The delay caused massive water damage and worsened the mold problem. Your management team repeatedly failed to act with urgency or responsibility. I submitted multiple maintenance requests, received random and inconsistent calls, and was repeatedly told that a vendor would contact me -- yet no one ever showed up. Even when provided a vendor's number, my calls went unanswered. Each promise of resolution was empty, and each day we remained in that house, our health deteriorated further. Under Georgia Code §44-7-13, a landlord is required to maintain safe and habitable living conditions. FirstKey Homes failed this obligation completely. The conditions we endured were unsafe, unsanitary, and psychologically damaging. This experience has caused me tremendous mental and emotional distress. I am a medical professional -- a doctor -- and I have been unable to work due to the toll this situation has taken on my mental health. The constant anxiety of living in a contaminated, collapsing home while caring for elderly parents in declining health was overwhelming and cruel. No family should ever have to live like that. We have since vacated the property, as remaining there was not an option. I am demanding formal acknowledgment of the harm this negligence caused, both physically and mentally, clear release from lease with no penalty, and a written response from your office and corporate leadership outlining what actions will be taken to correct this gross failure. Negligent Infliction of Emotional Distress (NIED) -- When a landlord's failure to maintain safe, habitable conditions causes serious mental suffering (anxiety, depression, lost work, etc.). Premises Liability / Landlord Negligence -- Under Georgia law, landlords must keep rental properties in repair and safe for tenants. Breach of Implied Warranty of Habitability (or similar doctrine) -- While Georgia does not formally codify this in all cases, courts recognise a landlord's duty to maintain a dwelling fit for habitation, and neglect of that duty may open liability including for emotional and physical damages.

    We are currently renting from FirstKey Homes. We have had multiple issues with this home since resigning our lease last year in October. First issue: Our home was without heat for 26 days from mid-January to mid-February. During the ice storm and the snowstorm that we had. We had my young stepchildren (5&8) staying at the home with us during the ice storm. FKH sent out 3 different vendors for quotes before finally agreeing to pay and replace the unit. I had to miss 7 days of work to deal with this issue, and it has put me behind. I had to call and demand portable heaters for our home; they were not freely offered. They only provided three units, each covering 200-300sqft. Our home is 2400sqft, which left majority of our home with no heat. We were given instructions via email to not sleep with fireplaces or portable heaters on. Most days we woke up to a 51-degree home. Our power and gas bill were largely impacted by this as well. FHK told me I have to reach out to the utility companies to request a credit instead of just doing the right thing and compensating us for the difference. Second Issue: We noticed a leak in our garage on 12/11/25. FKH sent out an employee to check out the leak. He told me we did not have a leak but that our a/c unit drip pan upstairs was overflowing. He said he had cleaned the drain lines and drained the water but that it was fixed. Told me to give it a few days then check and make sure the garage had dried and they would send out someone to repair the sheetrock. We checked it a couple days later and there was even more water on the floor. They sent out a second company to come check it out. They told me that we did in fact have a leak on our hot water line from the water heater. Told me they fixed it and to check in a week or so to make sure everything dried out and they would come replace the sheetrock. At this point our front guest bedroom floor was SATURATED. When you walked on the carper, water came over your foot. We let them know they said it would dry then they would send out a carpet cleaning company. They did not provide a fan or any way to circulate air to dry out the carpet. We checked the garage a week later and there was even more water. FKH sent out the same company, he told me the other guys missed something but that it was finally fixed and no more leak. At this point we had to throw away personal property from our garage that had been saturated and started growing mold. Our front guest bedroom smelled like mold. We asked that they have someone come out to assess the damage and make any repairs. They sent out multiple vendors for quotes... again. Someone came out to clean the carpet. Then another vendor came out to stretch the carpet and lay it back down, as well as sand down over the mold growing on the baseboards and put a fresh coat of paint on top of it (this was on January 28th). My husband went into our guest bedroom on 3/10/2026 and heard water but didn't know from where so he looked in the garage and it was dry. He checked our crawlspace/basement, and our hot water line has been POURING water. Our floor joists are soaked and covered in mold; the insulation is falling from the ceiling. We have now had 2 vendors come out to check out the issue and give their bids and we still do not have a solution while we are stuck breathing in mold. I'm positive our water bill and gas bill will reflect this. FKH does not treat these emergency situations as emergencies and leaves tenants in uninhabitable homes.

    MOLD! I could go on and on about everything that was terrible about my experience as a rented, but the most significant was extremely high levels of mold in my rental that FirstKey failed to ever acknowledge or remediate, even after I sent them a copy of a 3rd party mold inspection report and the related lab analysis. I moved out after 6 weeks. It cost me a lot of money (moving, throwing out many of my belongings, and oh yeah, the mold inspection they said they would reimburse me for but never did) but I wouldn't risk my health. I'm including a screen shot of just one page from the lab analysis so you get the idea. If you're considering renting from them, do yourself a favor & run the other way.

    Josh and Sharon of First Key Homes Houston did a great job installing my son's stove! They are so nice and professional and 100 percent did an excellent job! Thank you again!

    David came to my house and didn't hesitate to help me with another issue!  Thank you David for being awesome !

    David came to my house and helped around. He didn't hesitate to help me out , he was friendly , and patient and polite! Keep up the good work David' thank you

    First Key installed a new water system couple weeks ago it was great at first then we woke up one day and it smelled horrible and we couldn't shower or use the water we immediately put a request in and had to wait over a week . The service tech shows up today and won't look at it says the vendor is responsible. As always dealing with First key is always a proplem . let's see how much longer we have to wait now

    All of the wind screens are broken, dirty and/or missing. They won't fix this- it's "cosmetic".

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    Hopefully, the items on my maintenance move-in request will be completed in a timely manner.

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    Team Haigh Realty - From Backyard Fun to Porch Gatherings, This Home Has It All
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    Team Haigh Realty

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    Team Haigh realty is one of the best in the business! I have been friends with Campbell and Beth…read morefor years. When they told me they were in real estate, they were my first call. They helped me buy my first office location. With it being my first real estate deal, they quite literally "held my hand" through every detail. On top of that, they got me in touch with a team of people to help with the parts of the process they couldn't do like the appraisal, and the closing attorney. They helped me get an incredible location at pennies on the dollar. I highly recommend them to ALL my clients!!!

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