Buyers, sellers, owners, and renters beware! I would never do business with any of Eric Rolph's…read morecompanies after renting a property from him through Summit Property Management.
Material misrepresentation of the property: the property was advertised as having "garage parking" and that was set forth in my lease agreement, yet I did not find out until too late that the parking was entirely uncovered without any garage parking. Instead, I was directly below massive pine trees that quickly ruined all tenants' vehicles with falling sap, pinecones, and bird droppings. Additionally, Cimberli Pack provided me with a condensed summary of the HOA Rules & Regulations that she represented as the entire governing documents, and I had to follow up with her to obtain the entire document before the HOA would even let me move in.
Property "management": even at the time I moved out of the property, Eric Rolph and Cimberli Pack had not obtained the documents they should have had in their possession before even agreeing to manage the property, as they contained information about standard maintenance for the unit, etc. I asked for the documents several times during my tenancy since I was clearly the only person managing the unit and seeing to its upkeep, and they ignored all of my requests. They did absolutely no preventative maintenance during the time I was in the unit, such as changing air filters, and of course never once indicated I should do so. They left me with a toilet leaking water onto the floor and a broken water heater for several days, and failed to follow HOA procedures to get approval to fix them. As a result, their service team changed the toilet parts without having the HOA shut off the water and left me to clean up the flooded condo that resulted. It was bad enough to experience such negligence as a tenant, and I cannot imagine what nightmares property owners have had when entrusting the company to take care of their property.
Unlawful provisions: the lease agreement attempts to curtail a tenant's right to pursue damages, which is in direct contravention of California law. When Mr. Rolph sent me a settlement agreement to cut my newly-executed lease short so that he could sell the property, it was laden with unlawful self-serving provisions that were again in direct contravention of California law. When I brought these issues to his attention, he literally ignored me. It is abundantly apparent that his years of experience have not equipped him with any understanding of real estate and landlord/tenant laws, nor any understanding of his duties as a landlord.
Desperate used car salesman: I was only two weeks into a newly-executed lease when Eric Rolph decided to sell it (on behalf of his clients). Ms. Pack had assured me prior to moving in that this would be available as a long-term rental, and - unsurprisingly - the lease said nothing of how a sale would be handled. Mr. Rolph called repeatedly and tried every pushy, sleazy sales tactic in the book trying to get me to purchase the property, and I declined for several reasons: I had been robbed, repeatedly harassed by a notoriously problematic tenant, my dog had been attacked by the same tenant's off-leash pit bull, and the issues were only escalating... and it was abundantly clear that Mr. Rolph was the last person I would ever want to deal with. To drive me out of the property, he and Ms. Pack ignored all of my urgent maintenance requests, thereby compromising not only my personal safety, security, and well-being, but also putting the property at risk of permanent damage. Mr. Rolph had offered me $5,000.00 to move out of the property, but filled the settlement agreement with unlawful provisions that no reasonable person would sign, much less an attorney (which I am guilty of being). Knowing that I had already rented another unit in reliance on the agreement we had discussed, he and Ms. Pack literally ignored my numerous calls and emails trying to get the agreement corrected so that we could resolve the matter and they of course never paid me the $5,000.00. One might think that this was a wise move on his end to save money, but in reality he was grossly negligent in his management of the property and left both himself and his clients vulnerable to legal action for years to come.
