My wife and I had to come here to get a cashiers check for our new apartment and we were met with…read morethe utmost kindness from Danielle, Jeff, Melinda, and Stephanie! They walked us through the process and helped every step of the way, making an anxious task extremely easy and stress-free. This is the nearest branch to Ventura and although the drive is long, I have no problem driving it for the service they provided!

Customer service is awful!!…read more I am writing to formally complain about my recent experience at your branch involving a check from Chicago Title. Better than a cashiers check!!! I went to the branch, that i opened the account, they knew who I was... The branch manager, Jeff Chen tried to place a week hold on my check. And when i said that i wanted my fund available, He then had the audacity to ask me what I intended to use my own money for and what I planned to buy. I didnt know I had to beg for my money!! At no point should a customer be required to justify how they plan to spend their legally earned funds. I did not realize I was expected to beg for access to my own money. Because of this unacceptable interaction, I stopped the transaction immediately and took the same check to Wells Fargo, not the branch where i opened my account, where it was accepted without any hold or unnecessary questioning. and treated me like a real customer!! Afterward, I contacted your credit union and requested a call back from a manager to discuss this matter, as the situation was completely inappropriate. To date, I have received no return phone call, which only compounds the issue. This experience reflects poor judgment, a lack of professionalism, and a failure in basic customer service. I expect an explanation, accountability, and assurance that this type of behavior will not happen again.

Logix is phenomenal! First rate and personal service! When you call, an actual person answers the…read morephone. When you walk in, there's even a concierge! The banking is amazing. Best Bank I've ever banked at. They also have the best interest rates around.

After 12 years of consistently good service at the Thousand Oaks Logix branch, I'm shocked at how…read morebadly things went during a recent visit. My mom and adult daughter--a long‑time customer--came in for a simple appointment to open a new joint account. What should have taken minutes turned into an hour of condescension and obstruction from the teller, Chris. Instead of helping them through a routine process, he questioned their ability to "manage the account," spoke down to them, and dragged out every step. These are two fully capable women who have handled their finances for years, yet they were treated as if they were incompetent. The tone was dismissive, patronizing, and frankly humiliating. It wasn't until I left work and came in myself--calm, direct, and simply insisting the account be opened--that anything actually moved forward. Only then did Chris suddenly become able to do the job he should have done from the start. The whole experience felt disrespectful and unnecessary. After more than a decade of loyalty, this was enough to make me ready to take my business elsewhere. If you value being treated with basic respect, be cautious about using Logix Credit Union.

I had an excellent experience at the Logix branch thanks to Kelly, the branch manager, and Chris…read more They worked incredibly fast, were extremely professional, and went above and beyond to get everything completed last minute. Even as the branch was closing, they stayed focused and made sure everything was finalized the same day. Truly amazing service -- efficient, responsive, and very appreciated. Highly recommend this branch!

I went to open an account with my son to put his bronco in his name. What a horrible experience…read more They couldn't tell us where our money was after we opened account. We had a lady calling us yelling at my son saying he is over drafted and frauding when we have not even used acct. . We went in there the lady was so rude like it was our fault. We get a call this morning asking for more paperwork we have already supplied. They call back with attitude that they found it. Now asking for 2 year work history for a 20 year old. lol. They are very unorganized and quit frankly just incompetent. Never admit their fault or even apologized. Said i was rude. Well when u still can't show where our money is. Anyone would be upset. Still do not know what is going on. Now proceeding to another bank who knows how to do their job

Opened a trust account here today with Allison. My father passed away recently, and my two credit…read moreunions wouldn't open one for me. Made an appointment over the phone then Allison came and got me right on time. She was super friendly and made suggestions on how to open the accounts. Everything was done in 45 minutes. I don't trust the big banks anymore, and only use credit unions. Now I have three different ones. The greeter as you walk in was very nice as well. Moving out of state at the beginning of the year, so I am glad I will have no issues writing checks etc. Thanks again Allison.

A member of 10+ years with a solid lending/consumer relationship with this bank was offered no help…read morewhen it really mattered. I asked that a check be cleared same day to cover an unexpected bill and was brushed off with little attempt at resolution-- management couldn't even be bothered. If I knew this was the kind of "personal" service I was going to receive at this location, I would have used the ATM outside and save myself the 15 minutes this teller wasted me.

This is a long time waiting but I have nothing but amazing things to say about Logix Federal Credit…read moreUnion! I became a member in 2014 not knowing what a credit union was but was always interested by the little robot and the color scheme of the original corporate office. I remember getting all the information that helped persuade to open a membership. They assisted me with a credit card and then a personal loan to help me be debt free from past credit card uses! As of now, I'm close to paying off my debt and feel that Logix FCU gave me the chance to make that a reality! It's also great to say that every logix location I have had the pleasure of going to have all been great service all around! I know I will have a life long relationship with logix as I will also open an UTMA account for my nephew to help save for his future! I know Logix FCU will help the next generation just like they assisted me all these years! Heck! Their great service and chill atmosphere also got me interested in completing my banking and finance degree which now I work for a Credit Union! lol Your biggest fan! -Grigor

I wanted to update a mortgage loan pre- approval, but it…read moretook too long. Although the loan officer (Jonathan Cabrera) was very nice and professional, I was blocked from speaking to the Sr. Underwriter, Annette Aivazian, who clearly did not understand my documents and took way too long. It took 4 days! I would want a different Underwriter to handle this loan.

This is some of the Best Cusomter Service I have gotten in a while! TOP TIER ACROSS THE BOARD!!…read moreFrom being greeted as a Walked in, the the friendly Gentleman that took the time to help me open an account and getting a Permenamt Debit Card THAT DAY, with my Name on it, to Bank Manager Sherry introducing herself. It is a team of Professionals. HIGHLY RECOMMEND!

In person I have no problem with this bank. It's the call line that continuously annoys me. I've…read moretried countless of times to reach Logix both Woodland hills AND Calabasas Branch in the morning once at 9am, 9:30, 10:00 and 10:30am. No answer. Add a callback line or pick up the phone! Dealing with this during tax season is not ideal. I also had a fraudulent check issue 5 years ago that they still hold on to and permanently disabled my online checking after proving innocent. I flow tens of thousands of dollars through this bank and would like better online service.

When you enter, you are greeted immediately as you walk in. This credit union immediately makes you…read morefeel like a VALUED CUSTOMER. The entire staff of this branch is Professional and they understand that clients take their finanacial well being Seriously! I especially appreciate the Consistent high level Customer Service of KIANA. She always Radiates Professionalism and makes banking here is Proactively POSITIVE EXPERIENCE. Recommend!

I've been with Logix for little over 5 years now. Both my vehicles were financed by them and they…read morewere so good to me I had the refinance my house. Brian was always my contact and he introduced me to Maira Chicas and let me tell you they were perfect in terms of communication and working fast and efficient. Every call got answered, every email got replied to right away. Logix is such a great bank to deal with. Give them the opportunity, you won't be disappointed. Thank you Brian and Maira for making this easy.

We've been Logix members for almost 2 decades now. After being with Wells Fargo for many years, the…read morecredit union experience is far superior. It is more of a personalized experience that makes you feel like more than a number. The customer service at this particular location is fine. I've never had a bad experience but they're not overly friendly either. I tend to just visit the ATM which is rarely fully occupied.

Great service at this location. Shoutout to Douglas help me out a lot. I highly recommend Logix to…read moreanyone looking for a good banking service.

Stale staff, lack of communication, they could care less. Automated feel, not digging it.read more

Every time I've come to this location they have always been super friendly. I walked in last week…read moreduring lunch hour and didn't have to wait in line as no one was in the bank, which was nice as I got helped right away. There is even a greeter that will welcome you in and say goodbye as you leave, and if you have any questions just walk up front and they can help you with what you need relatively quick. Also this location is in a shopping mall with plenty of parking.

We have been banking with Logix for several years, and our past experiences have generally been…read morepositive. Unfortunately, a recent interaction at the Woodland Hills branch was deeply disappointing. In December, my husband visited the branch to deposit the second of two large checks of very similar amounts. After looking up our account, an attendant took the check away to consult with a manager (initials G.B.) without providing any explanation. When the manager came over, he did not introduce himself or explain the situation. Instead, he abruptly asked, "What's up with these checks?" His tone was condescending and inappropriate. The interaction was upsetting enough that my husband later chose to address it directly with G.B., giving him the opportunity to apologize. G.B. claimed he did not recall saying this and stated that they use "certain standard verbiage." He offered an apology only in the form of being sorry that my husband felt offended, without taking responsibility for his conduct. We strongly disagree that "what's up with these checks" is acceptable or standard language to use with customers. At a minimum, the manager should have introduced himself, explained the concern, and allowed my husband the opportunity to respond. A few days later, my husband contacted Member Services to report the incident. The representative agreed that the treatment was unacceptable. However, it has now been two months, and we have received no follow-up from the bank. We expected, at the very least, a letter of apology and some indication that the issue had been addressed. This experience has significantly diminished our confidence in the level of professionalism and customer care at this branch and with Logix.

I would like to express my sincere gratitude to Zina and Hannah for the incredible work they do…read more They are not only outstanding in their roles as customer service representatives and employees of the bank, but they are truly exceptional human beings. During one of the hardest moments I've faced, they supported me with genuine kindness, patience, and compassion. Their positive energy and the way they treat every client who walks through the door is something truly special. It goes far beyond regular customer service -- it comes from the heart. Because of them, this bank has become more than just a place I go for financial needs. It has become a family to me. I appreciate everything they do, and I am deeply grateful for the care and respect they show every single day.