Took a brand new silk dress in to have a small tear repaired. Came to pick it up and its stained. She scratches at the stain and accused me of bringing it in that way (I didn't) then proceeds to say she can't see anything. I asked them to clean it, and she tells me they'd do it but there'd be a charge- for a stain they made. SMH go elsewhere read more

My husband has been coming here for many years and we love the customer service and the tailoring quality is great!! Also the price is very reasonable comparing to other dry cleaners in the neighborhood we definitely recommend!! read more

I had a brand new, fresh from the tailor $900 suit pressed at this dry cleaners. When it was returned to me almost all the buttons were broken or damaged. I have had buttons broken off of shirts but this is it. Please let me say that the lady that works behind the counter is very sweet and kind, I am not blaming her. I blame thee company they contract to clean and press clothes. read more

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great service and Quality!! the service was fast with a perfect end result best dry cleaner I've gone hands down!!!

Dropped 2 sweaters off and both were returned with holes! Nice people but bad job. This is unacceptable obviously read more

First Virginia Cleaners - Dry Cleaning Near Me - Arlington, Virginia

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So far, I've had good service here and they always do a great job with cleaning my work clothes. It seems the owner really goes the extra mile for me when I most need it, particularly getting my clothes ready the very next day when I procrastinate. read more

Really like this place-reasonable prices and always great dry cleaning too with my chlothes. The service could be better but I believe you pay for what you get and I don't mind the low prices read more

I used First Virginia for 4 months and than they started ruining my shirts!!! I have now had 3 $70 Polo Shirts ruined by this cleaner (Black Ink Splatter dried all over the front and back of shirts). When I told them, they tried to re-clean, ended up not being able to and didnt return my shirts but instead gave me $25 towards each of them in Dry cleaning credit!!??? My 3rd put me over the top and I no longer go there, I have been busy and had not taken the 3rd ruined shirt back yet and when I did (on the hanger that they gave me , with dryclean tags still on it) she told me it was over 30 days!! What a joke! DO NOT GO HERE: - RUINED CLOTHES! - RUDE! - OVERPRICED! read more

I had my bridesmaid dress alterations done here and had a wonderful experience. Even with the short notice I gave them, they were able to do it promptly and my dress fit perfectly. Great and friendly customer service as well! read more

I always have excellent service when I come here, both with dry cleaning and tailoring. The clothes are always ready on time and in great condition. The family that owns the store remembers me by name (even the owner's son!) and they go out of their way to be really friendly. I highly recommend as a reliable neighborhood dry cleaner. read more

With a loss for words this place is Phenomenal! Best dry cleaners in the NoVA area for sure. I've been a long time customer for about 6 years now. I've learned over the past several years that this place is family oriented and definitely good people. They really take good care of my belonging and I trust them to do a good job as they have. I have a pair of denim jeans that cost well over $200 that I wouldn't let anyone touch but I trust Ms. Chantra to handle them. I left them with stains of dirt, alcohol, coffee spills and with the musk motorcycle gas and when I came back to pick them up they were spick and spam with a little weird smell left behind but I was very impressed with the work done. I really recommend this spot if for a friendly neighborhood dry cleaners. If your worried about which dry cleaners in the area you should go to look not further! read more

I have been coming to First Virginia Cleaners for over 10 years as it is right next to my gym. Fantastic, friendly, service with never an item misplaced nor improperly cleaned. They have also tailored all my pants and suits professionally, at a reasonable price. Can't express how happy I am with my experience for over a decade! read more

My clothing is always cleaned, neat, and ready on time! The customer service is top notch!

Worst place EVER. do not go. they have ruined my shirts. its okay if your clothes are clean, but if you have any stains, forget it. THEY WILL not get them out of your shirt no matter how much you try and how many times they re-do them. bad altitude as well. i am usually pro small businesses, but i hope they go out of business for their horrible services. please do not use them. read more

Very nice people and they charge reasonable rates. Their hours are convenient.

Good customer service. The dry clean store closes at 5pm on Saturday. I got to store 5 mins past 5pm and was crus about the bad traffic to get me there late. The owners saw me and opened the door for me, so I can get my clothes. It's really good customer service. read more

The dry cleaning is very good quality and they provide outstanding customer care.

We've been going here for the last 3 years, since we moved into the area (walking distance). Never had any problems, and the cleaning and laundry services are excellent. I've also had two alterations done there- a hemmed dress and a broken zipper. Both exceeded my expectations and the alterations were done timely and well- the replaced zipper is better than the original. The ladies who work there are friendly and professional. Highly recommend this place! read more

I took in some boots to be re-heeled and even though it takes 3 days, I was really pleased with the results. My boots were pretty beat up from walking on the grates in DC but they made them look shiny and blackened the areas that were worn away. Not like new but close enough in my book. read more

Going here for 2 years and I like it. Always ready when they say it will be and no problems. Good community dry cleaners.

So they ruined my Armani sweater and since I have a ton of clothes. I don't check them everytime I pick them. The sweater had stains and a hole in it. The manager was a complete c*!# about it. She insisted that she hadn't done it, then offered to send it to a guy to see what he could do about. I've spent hundreds of dollars at her business on dry cleaning. Why would I make that up? I immediately took my sweater back. I for one will never frequent this business again, and I will always meticulously inspect all of my clothes before I leave any future dry cleaners. read more

I have to agree with the most recent reviewers- they ruined my skirt! Don't go here! When I dropped it off and we went through the skirt to check and mark all the stains. I know the tear wasn't there when I dropped it off because we would've jointly seen the tear. They didn't offer anything and said it must have been there when I dropped it off. I'm so sad to lose this skirt and very angry at the place! read more

First Virginia Cleaners - I brought my skirt here and came to pick it up and it had a huge tear running down the side!! - Dry Cleaning Near Me - Arlington, Virginia

The dry cleaning is ok. The alterations are slow. Got a pair of pants done there that had a hole. Had to take them back because they didn't fix the hole. When I went to pay it was 7 $ which was not a problem. I only had six dollars in cash so I had to pay by credit card and she laughed in my face because she had to charge me 10 for a credit card. I didn't mind paying I mind her laughing at the fact she has to charge me more. Do not go here they are the kinds of people you don't want to run into. They treat you like shit and have no customer service. Let's band together and drive these people under read more

First Virginia Cleaners has what you want. If you return often enough the service you receive is as if you're extended family. The dry cleaning I have never had an issue with. I take mine and my husbands clothes there and our clothes are ready on time. The few (and harsh) reviews on here really misrepresent First Virginia Cleaners. I've been going here for over 6 years and will continue to do so. read more

Numerous bad experiences here. Terrible terrible terrible service accompanied by lies for missing clothes and/or clothes not being ready within the allocated time frame. Terrible service. Read the other reviews. These are not exaggerations. read more

Terrible experience. I've been to many dry cleaners over the years, and I must say that these folks acted like crooks in my particular case. Not only was my dry cleaning not ready when promised, but neither were the clothes that I had brought them for wash-n-fold. I brought in 10lbs. of laundry (I know, because I had the same load done elsewhere the week before) and was told that it was $1.50/lb for this service. He did not weigh the clothes in front of me, but I trusted that he would charge me somewhere in the 10lb range. When it came time to pick up the clothes 2 days later, they were not ready on time, and they charged my $2/lb because they had to "rush" to get this done. Oh, and they charged me for 22lbs of laundry -- over double what is should have been. I would have stayed to fight the charge if I didn't have a flight to catch, but after I ran home and weighed the laundry it was 10lbs on the dot. I called the store several times to ask that they correct the charge, but after initially saying they'd call back, they just stopped answering the phone. Long story short - there are many other reputable cleaners out there, and this is not one of them! read more

This place was decent for a while, kind of average, but I had several experiences that made me stop using them: I dropped off a white shirt here and received it back with two issues: one, the left sleeve, to include buttons, was stained bright red. Two, there was additional dirt along the cuffs and at the top of the shirt, not standard with how shirts are worn. (You may find dirt collects on the inside of the back collar, but here the dirt was along the top of the collar, as if maybe the shirt had been thrown on a dirty floor in a laundry facility?). Regardless, I was not happy and asked the lady to re-clean the shirt; she mumbled something, smiled, and said "Come back in a week". I came back a week later to find the dirt on the cuffs remained as well as a red-dyed button and threading along the cuffs. I sent it back again. Again, I got a half-english mumble and chuckle. The third time I came back, the cuffs were still dirty but they had replaced the button. No refund. No discount coupons. Not even an apology, not one single apology after three visits. Additionally, I requested 24-hour service on a suit (for a wedding) and several dress shirts (for the trip). The 24-hour service is actually two-day service since they receive laundry at 5pm every day, so if you drop it off at 8AM on Monday, it'll be ready sometime after 5PM on Tuesday. Some places are quicker and I've been able to pick up next-day drop offs on the next day, but this place has never been able to succeed in this goal. This was an annoying change from the standard, so if you need quick service, try somewhere else. read more

I have been a regular customer for 6 years. Great customer service and Mrs. Chet is very friendly. The dry cleaning is superb and I have yet to have any issues. I highly recommend if you are looking for a long term value in dry cleaning service. read more

Excellent job on my lined white pants. Removed the stain successfully. Also remembered what the problem was and the conversation when I dropped them off. She knew they were clean because she had checked them when they were hung and covered with plastic. Excellent personalized service! read more

I had just moved to dc and needed a cleaner. I took all of my clothes here plus some that I had bought to be altered. When I went to get my clothes a pair of pants were missing for a brand new suit. When I asked about it they said they would look and get back to me. Well they never did so I went back and asked to speak to a manager. After telling him my story he said how do I know your telling the truth because we have bums come in here all the time saying we lost there items. I ask him do I look like a bum? He said if they couldn't find the pants they would replace them. So I get a call 3 days later on Monday and I was out of town. I came back on Friday, got the message and went first thing Saturday morning. When I walked in the manager said to me you've got to be kidding. I looked at him dumb founded and stated excuse me? He said we just returned your pants yesterday because it has been over thirty days and by law we are not required to keep them. This is now your problem not ours. Needless to say I exchanged some really good harsh words, considered picketing out side of his business as I left. I will never do business with him or the va 1 again. read more

I've been taking my dry cleaning here for about a year and a half, and generally, they are a good dry cleaner: reasonably-priced, timely, flexibile, and they get the job done. However, I advise against getting pants altered here, as they seem to be chop happy. Two of my Dockers were rendered practically unwearable. read more

The cleaning is fine, the service is bad. It'd be nice for the daytime employees to pay attention to their customers rather than their tv show or their phone call. It's a little ridiculous to have to write down my info for her because she won't put down the phone. The woman in the evenings is very nice, though! read more

I've been using this place for dry cleaning and alternations for about 6 months now and have no complaints. They are friendly and everything is always on time. My clothes come out great, as do all my alterations (mainly hemming jeans). Prices are very reasonable. I would definitely recommend! read more

The cleaners shrunk my dress pants and the lady denied and my white dress shirts were pressed but not cleaned. Do NOT go to 1st VA Cleaners they are mean and over charge! read more

Terrible customer service. We just moved to the area. The woman was talking on the phone when we went in and signaled for us to write on a piece of paper what we wanted so she wouldn't have to put the phone down. We told her we were new and didn't know what we should write, so she put the phone down for a minute to attend us and was obviously not happy about it. Then she accidentally hit a couple extra zeros and charged my checking account $1,000.00. When she told us she was laughing. Laughing. About a $990 mistake. Supposedly I'll get the money credited back soon. Unbelievable. Regardless of how the shirts wash, I'm never coming back. Don't go here. read more

I don't know what happened to the nice lady of Cambodian descent who was so friendly and pleasant. The woman working there now is exactly the opposite. She's probably the most unfriendly person you'll ever find in a small business. Although she speaks clearly and does her job well, she doesn't bother to say hello or even smile. Maybe it's time I find another laundry for my shirts. Somewhere where my business is appreciated.... read more

i LOVE this cleaners. it has the nicest lady ever!! she remembers all of her customers names and what clothes they dropped off!! shes amazing!! great customer service. the cleaning is wonderful too!! the lady always tries to make the clothes perfect and spends extra time doing touch ups... shes great. i absolutely recommend this place to anyone and everyone!! read more

Went there for about 9 months, it all was fine in the beginning until about 2 months ago. I started noticing that some of my shirts were only pressed but not cleaned. Then the owner literally complained to me because I picked up my shirts about 3 days later than the "ready" date, after that he started being really mean every time i went, questioning the name on my credit card, asking if that was really me. All the personal stuff aside, the service is pretty poor and they have a kid who does look younger than 14 working there. read more

Great customer service and are on time when they say they will. For those talking about stains sometimes they can't get them out because it's too late/already ruined. That's why they ask you if you tried to clean before you brought it in. read more

I have frequently used this cleaner and have alway had an ok experience. Recently, I went to pick up roughly 15 men's shirts and a women's dress. They were promised by 5:00 pm on a Thursday evening. When I went into the store at 5:15 they were unable to locate my dress. The woman told me that the delivery hadn't been made for that evening yet. She provided no information as far as when my dress would be there. I suggested she call the driver to check so I would know whether to stick around or come back later. After speaking to someone she told me that they dress would be there that night sometime. I paid for the dress in full at that time (no apologies, no discount, nothing). When I returned roughly 30 minutes later I saw my dress being pulled out of an unmarked minivan with NO protective covering whatsoever. While this experience is not catastrophic it is a poor indication of their customer service and with the number of cleaners in the vicinity I will be going elsewhere. read more