Reception staff lacks any warmth. No greetings. No smiles. Just this "oh gawd, another patient I have to deal with." attitude. You would think you were entering Gander Hill. (Not that I have been there as a involuntary guest.)
Once I was called back, all of the clinical staff were wonderful and attentive. They answered all questions as best as they could and explained everything. After the procedure I went home and rested.
The pain issue resolved from the procedure however the reaction to the meds they gave me resulted in no sleep for almost 24 hours. Pounding heart. headaches and restlessness. I missed a day of work when assured I could return
the following day. The woman who called to follow up on the next day did not want to listen to the problem and wanted to argue with what I was dealing with. It was as if I was a bother to her. Just like the receptionists. She had no empathy or compassion. No care for the patient . No helpful suggestions. She needs to work somewhere where she does not interact with people. She and the others at the front desk. I gave 3 stars ONLY because of the medical staff were excellent. read more