Most of the damage to the vehicle I purchased happened at Carmax while it was being processed…read more I had an SUV shipped from a Carmax in Colorado to this facility. It had a few very minor scratches that were documented. I inspected the car first thing and it looked good and I asked to take it out for a drive and we began some paperwork to make it happen. The salesperson pulled the SUV into a receiving area for my test drive. While getting in, I noticed multiple vertical deep scratches on the driver's side door I hadn't noticed when I did my preliminary walkaround inspection just 20 minutes earlier. They were actually more serious than any of the minor documented scratches disclosed when the vehicle was shipped so I didn't understand how they could have been missed. I mentioned it to the sales rep upon return and was promptly dismissed. He didn't seem concerned at all and urgently ran off to return the car to the secure lot. Maybe they became more noticeable from the different lighting and direct sunlight. He mentioned later that he had trouble putting the lockbox back on the window because it kept rolling back down while he was trying to resecure it in the full up position. The plastic wind guard trim didn't help, Im sure. Apparently the car was detecting the lockbox as an obstruction as if there was a finger in the way triggering it to fully retract as a safety feature automatically, taking the lockbox down with it. I didn't think much about his comment at first, but put it all together after the fact. When the window was rolled down, the heavy lockbox Carmax struggled to hang on the window glass scratched the door...multiple times as they were fussing with it. The scratches are vertically aligned and exactly below where the lockbox was. Most scratches are horizontal, so these were odd looking. They weren't disclosed in the car listing because the car was most likely damaged in the care of Carmax after I paid to have it shipped. Since I am already into the car for shipping costs, no matter what I do, even if I return it, I'm out at least the $800 I sunk in shipping. So even walking away would be really expensive. The 2023 SUV only had 5K miles on it. Now I own it, and it looks like hell. I'm actually ill over this for not being more assertive. They ruined a really great SUV and stuck me with their sloppy damage and negligence. It looks like it was aggressively keyed. What I ordered and shipped, wasn't what I got. Now I get to drive it around, potentially for years, looking like someone who gets their car keyed. BUYER BEWARE. Don't give Carmax ANY money in advance. Don't have a car shipped. Just wait for the right one to pop up locally. Before you drive away, do a final inspection and match up any damage with what was originally disclosed.

Had a really frictionless and painless sale of our Subaru Crosstrek here. Highly recommend. Here's…read morehow it went: -I went to CARMAX website and punched in my VIN # and a few details about miles and condition. They gave me a competitive quote. -I scheduled an appointment to sell it. -I arrived at the appointment. They checked out the car and gave me a check for the quoted price. -We were out of there in about 35 minutes total. Easy peasy. No hassles. No bait and switch. No haggling. So nice.

I was treated well and all my questions answered. Thank you for helping me! Looking forward to my…read morenew relationship with Mmcord's Totota

Jeff Williams helped us find the right car for us, no sales pressure, we used the Costco rate. It…read morewas a very good experience.

I had a great experience with Ryan Singh when I went to Hannah Subaru looking for a new Crosstrek…read moreHybrid. Ryan answered all my questions without any arm twisting. I ended up with another vehicle but when I am looking at another car I will go and see Ryan at Hannah Subaru!

Stopped in at Dick Hannah Subaru service department as I was having problems with my stereo system…read morein my Subaru Crosstrek. They spent a couple hours looking at it. We never did figure out what the problem was but problem has gone away so something worked. Very happy with the service I received. They were absolutely wonderful, friendly and competent and in general just highly recommended!

Anyone can get a good review for when everything goes smoothly. Only when things go sideways do…read moreyou really whether the business you're dealing with has real integrity. This one definitely does. "Above and beyond" hardly scratches the surface of what Elysian and Vlad did to ensure that I was completely happy with my purchase. We had to deal with minor mechanical issues (it's a 12 year old car after all, maintenance history does not mean it's brand new). Elysium was honest and fair about that. When the title was found not to have been delivered by the former owner, Vlad pumped the brakes on getting paid by my banker until he was confident that the title would be in hand in very short order. Throughout these challenges he was completely transparent about what the issue was, what he was doing to resolve it, and what to expect next. A real gem of a car dealer, this one. I'll be making as many referrals as I can.

We had a great experience at Elysium. Vlad was helpful, honest and competent. We love our new caread more

Well at 66 years old you would have thought I would have known better than to buy a used (2009…read moreChevy Tahoe) from a small family run dealer. Of course I expect some issues when buying used but geez!! First of all we have been stranded twice with a dead battery, the rear end makes a huge clunking sound all of a sudden, the 2 rear tires leak air, have to fill them up every 3rd day, all of a sudden the instrument lights don't work, the key had a bend in it so it snapped in half leaving us stranded again, the rear third seat does not fold down, was told it just had an oil change but a sensor came up saying our oil only has 15% life left, the front right passenger door lock does not work, the interior lights turned on and would not turn off leading to a dead battery. None of these issues was related to us, so here we are stranded again with another dead battery, I called the dealership thinking maybe they could help, talked to Alex and his reply was call the extended warranty company then nothing but crickets. I won't go in to how long it took to get the new plates. as for Brandon we had a 1pm appointment to look at the car, at 2 o'clock after hearing nothing from him I called and he had sent Alex to meet us, communications could use some help. My wife and I are homeless due to mounting medical bills and live in our car with our 2 dogs. Just another shot to the gut, I'm starting to feel like things will only get worse.

Portland Autos LLC Sold me a car with out the title on the promise that it would be coming with-in…read morethe week, Still no title and they refused to issue a temporary tag because he was out of the 21day permits. Brandon told me that there was a titling delay and basically saying that I will get it when you get it and TS. otherwise. I cannot sell it nor legally drive it in the state of Oregon until this has been resolved. Do not buy from this guy, he is dishonest and prideful and there is absolutely no customer service after the sale. Brandon stated to me that 99% of the cars that he sales do not come with title-in-hand, so is it worth the hassle of not knowing ? -Updated info says that there will be a sixty day delay in receiving my title and I cannot sell it or legally drive it in Oregon (A licensed dealer cannot legally sell a car without the title in hand, as it's often a violation of state law and consumer protection, but it happens due to processing delays (like bank payoffs or out-of-state transfers). While some states allow temporary sales with proper documentation (like a Power of Attorney or surety bond), selling without a title risks significant penalties for the dealer (fines, license loss) and leaves the buyer unable to register the car, leading to potential fraud claims and legal action against the dealer.) I am following this up by filing a complaint with the Oregon state DMV fraud division and The Oregon State Attorneys consumer fraud desk.

After my initial less than pleasant conversations with one of the folks here (Rachel...looking at…read moreyou...), Mr. Alex Bassett has done a wonderful job being super understanding and helpful. Updating in the meanwhile until I'm hopefully able to bring it in for service at which point I hope to continue adding stars.

EDIT: After noticing my review, one of the managers reached out to get me back in for my first…read moreservice on the house. He was surprised the original employee didn't reach out to the manager for the complimentary service. I appreciate the manager for trying to make this right. My dad bought a brand new car here out of my recommendation. I told friends to after as well. Why I give this place a one star is because the salesman never told us that the first oil change is free (only before 12 months or 12,000 miles, which ever comes first). So we had already changed the oil before the internet told revealed that every new Honda purchased comes with a first free oil change. I show up to the service appointment only to be told my secret offer was expired and that I'd have to pay out of pocket for the oil change. Great way to lose a customer.

As a senior I have 44 years of automotive care experience. I whole-heartedly recommend Orchards…read moreAutomotive as the all around best experience I have ever encountered! Outstanding staff who truly cared about my car and my concerns. They took time to carefully listen and they have great communication skill and business communication practices. The staff are polite and respectful. I appreciate that they have never tried to "find" additional unrelated work, or to inflate the bill. Their pricing is competitive and fair. On top of everything, they stand behind their work. What a refreshing surprise!

Well, I have used them in the past all the time. They are close and didn't really have an issue…read more Then I kept having radiator problems. Took it across the street and they told me that the brand new radiator hoses that failed because Orchards screwed up. Then when I sold my car, the guy who bought it called me to tell me that I did not have a newer timing belt, which Orchards had said I needed and I paid for with some other things. Quit going there because things were adding up to not good. I had an emergency and needed a transmission pan. Over the weekend while they had my car, rats or mice destroyed stuff in my car and started to eat through area where my accelerator is. My first aid kits were eaten up, a nice basket I had my dog stuff in. Unbelievable. The work was fine I mean it was a transmission pan but the rodent issue was disgusting!

Quick and friendly customer service. Mechanic that assisted me; fixed a flat tire by finding a…read morescrew and patched it up right away! He also checked my other tires and brakes! Excellent customer service!

Great customer service: Dominic, you are awesome! It's…read morebecause of people like you that certain businesses stay ahead of the game. I hope you succeed in life to the fullest. Les Schwab, give this young man a raise cause he deserves it!!

On a road trip today, a service light popped up on our 2015 Tourareg and rolled into their service…read moredepartment at 5:15 ( they close at 6). We'd called ahead and as we pulled up, they opened the door for us without even having to get out of the car. The service area BTW was immaculate. Ryan was our All Star service guy who coordinated the fellow who checked out our car and cleared the codes. Ryan and the other service guy then went over the possible reasons for the codes and other helpful tips with my husband. All at no charge and we are back on the road! Thanks Ryan and crew!

Do not go with this dealership! Their current Assistant Manager was a sales rep at the time, (Isaac…read moreRingering) straight up lied to my wife and I about a lease end protection package and sold a third party add on as that to secure the sale. Now as we get near getting rid of the worst car I've ever owned in the VW ID.4, come to find out I could be on the hook for more money because of their deceitful practices. For reference, this is my 3rd continuous VW and I have always had the Lease End protection on the first two. Ive filed a complaint with the BBB and will tell every single human who will listen to not work with this company.