One day, my dashboard suddenly started flashing the brake warning light. I found this shop on Yelp…read morenear my job and gave them a call to see if they could take a look at my car. They checked my car, gave me a quote and provided feedback regarding what the car actually needs. I spoke to my brother and went to another repair shop where they priced it much higher. So the following few days I called back to bring in my car for service. Craig reassured me that the brakes were not issue but other issues would be the issue and make the car unsafe to drive. They were kind enough to lend me a loaner car for the weekend, and to my surprise, I got a call Friday evening that my car was ready for a pick up! The whole team was super friendly, it's a family owned business and it shows. They have me a clear itemized breakdown of everything that needed work, no pressure or upselling and were very accommodating throughout the process. Overall it was a smooth experience, and I look forward to coming back when needed!

Repaired my tire for free even though I didn't purchase it there. Wonderful customer service. I…read moreknow where to go when I need new tires.

Took my BMW in to get all the fluids changed (transmission, transfer case, and brake flush) and had…read morea really good experience. took care of everything, You can tell they know what they're doing, especially with Euro cars. I originally didn't plan on changing the diff fluid, but Rei recommended doing it while the car was already there and explained why it was a good idea. I'm glad I went ahead with it. They also took the time to inspect my front struts while the car was there and let me know they're starting to go and should be replaced soon. I appreciated them pointing that out and explaining it instead of just ignoring it. Their pricing was fair too, especially after getting quotes from a couple other places. The whole process was smooth and the car honestly feels better driving now. Definitely a shop I'd come back to and would recommend if you need work done on your car.

These guys were amazing! The price was extremely reasonable especially compared to the dealership…read more I went in that morning, they ordered parts, and finished the job all in a few hours. They were super communicative before during and after the job. Would highly recommend!

The oil filter was not changed during my oil change. My oil is completely dirty. This is…read moreincompetence. Avoid this shop or risk engine damage. Now I need to get my oil changed correctly.

Brought my daughters car in for an oil change because the reviews were outstanding. They did NOT…read moredisappoint! Spoke with Alex (who is amazing) on the phone and he was able to get us in and out in about 20 minutes... at the end of the day on a Friday! The price was extremely reasonable with no upselling! Very trustworthy and professional! We will be coming back for sure!

Long story long, but this is just a detailed review of an amazing experience I recently had with…read moreBusse Automotive, and the work done by Mark, Chad, Kyle etc. My 2010 G37x needed an oil change, so I brought it in for that. Later that day they recommended rear brakes to be done because they were at 15% life, which I said let's go ahead and do. Later that same day they said that my front sway bar links could potentially be replaced if I wanted and that it *might* resolve a rattling noise that my car was making. For years my car had a slight rattle when idling so I figured let's go ahead and do that too for ~$500 they said it would cost. The next day I got my car back from them and all seemed fine initially. But when I took it on its first trip of real distance, I noticed things happening with it that weren't previously happening: the front suspension was very noisy, large pop noises were coming from the front of the car often, and the ride quality had massively degraded. At this point, I was pretty mad to put it nicely. It was disappointing to have done an "elective" repair to my car with the sway bar links and suddenly felt like my car was heavily affected in a negative way. Next week I reached out to them after not seeing any of the issues get better (and I would say they got worse) and they said bring the car in and we'll make it right for you, which, spoiler ... they absolutely seem to have done for me. I brought my car in Thursday morning, and later that day Chad called me saying they immediately found one issue with the sway bar link installation that would be fixed. But that the other issues still needed to be investigated. They ended up ordering parts for the car to address various side effects of the work that was done. I was given a loan through this entire process (Thursday - Tuesday) and Tuesday they said come on by the car should be ready. They did quite a bit of work for me on the car during that time frame, because Kyle said they were having a hard time tracking down the actual cause of the popping sound. But, regardless of that, the effort they went through the "make it right" and give me my car back in excellent condition was truly amazing and I might never see this level of customer service again in my life from any other business. Major props for how they handled this and I can't say thanks enough. So far, so good with the car since I got it back from them. Fingers crossed it stays that way.

I have seen my family members use Busse Automotive since I have had a learner's permit and I have…read morebeen driving for quite some time now. I respect the no weekend hours thing for the employees to have work-life balance, that just means you have to think ahead when scheduling your oil changes, no biggie! The only time I was disappointed by that schedule was when I got a nail in my tire and had to take it somewhere else to get patched up. I appreciate that when I go for my oil changes, they also check the tires, brakes, etc. to make sure that the car is safe. In an "emergency," when my battery light popped on, they squeezed me into their busy schedule and let me borrow a car to get my daughter to and from school. Outside of the exemplary service, I appreciate how Busse is involved in the community. There is always a thank you note hanging on their wall and I know from my daughter's activities that they put money back into the community by sponsoring. I trust Busse with my car. I trust that they are doing what needs to be done to keep the car safe and not have me spend money. One piece needed to be replaced before the warranty on the work was expired and it was fixed in a jiffy at no additional cost to me. They always explain to me what is going on and always answer my questions patiently. As my daughter gets closer to the age of driving and cars, I look forward to her being the 3rd generation that utilizes their shop!

Stopped in from out of town as I got the oil change indicator light during vacation. Quick,…read morefriendly and helpful. They provided great advice based on my engine type etc. Much more knowledgeable than those "quick" oil change only places!

Like many Yelpers I sometimes fear going to the auto shop because I'm worried about being hassled…read moreabout repairs that I might not necessarily need or be upsold on extras for the car that are also unnecessary. After some research on Yelp I found that Tire Boss had overwhelmingly positive reviews for the services that I was looking for and my experience was consistent with others. I bought a car fairly recently and had developed a very slow leak in my front tire. I brought it into Tire Boss where my technician Eric greeted me in a friendly manner and proceeded to inspect my car in a short amount of time. Once he was done inspecting the tire, he explained to me that he found a puncture and quoted me a price to repair it which was lower than I expected to fix it. He did not push for any other unnecessary repairs and I even asked if my wipers needed replacements, of which he provided a detailed explanation of why the replacement could wait with an explanation of when I should get them replaced (when streaks appear). Once I agreed to the repair and price, the team quickly performed the service and I was ready to go -- in and out in less than 1 hour including a short wait. After it was done, Eric proceeded to check me out with an explanation of the services performed including filling up all the tires to the manufacturer's suggested pressure and pulled up the vehicle directly to the door. Overall I was quite happy with how quickly service was performed, the reasonable prices, no hidden fees, not being upsold on any items, and having the same technician work with me from the beginning to end of the process.

I had a low tire pressure alert on my dashboard. I called and was told I could come right in. My…read moretire was removed and repaired. The manager, Chris ,and tech Sean were great!

Punctured tire repair and rotation. Quick and friendly service. Waited while repair was completed.read more

What a wonderful place to do business. They are thorough and efficient. I am confident my car got…read morethe best possible service at a reasonable price.

Wonderful experience. Got my air con working after the dealer didn't, and gave me an honest opinion…read moreon some oil leaks the dealer claimed were critical (which they weren't, and found that a leak they identified didn't actually exist). Very fair pricing and a pleasure to work with. My new repair shop. Thanks to Jeff and his crew!

I had a check oil light come on I hadn't had my car so I drove straight to another Jiffy Lube…read morelocation Palatine Its the only one I go to and have for years While there I found out my daughter & her Fiancée took my car for an oil change the day (1)before at the Arlington Hts location Cash was paid, receipt given and NO OIL CHANGE DONE they replaced one little filter ! My light was on the very next morning because AH never changed it! The guys at the Palatine location did everything THEY should have done and took a $120 hit because The Dundee location did not make me pay again for anything including synthetic oil which cost more Shame on Arlington Hts ! People have to stop taking advantage of people everyone gets caught! And Arlington Heights Jiffy Lube got caught! Thank you Dundee Palatine location! I am going to reach out to corporate before this gets really ugly

Juan and Gio were great Very polite and did a great job…read morefast my car was serviced immediately which was great too