They don't answer the phone or reply, when I wanted to inquire about their services. But think they…read moreare not open for business anymore.

The best physical therapy spot Ive been too. Everyone who works here makes you feel like family…read more They all know you on a first name basis and are always happy to see you. I know they work very hard but they always have such a positive attitude. Their massages are top notch. I look forward to them after I do the exercises.

Super friendly staff and knowledgeable and competent staff. They seem to actually care no matter…read morewhich professional you get. If your insurance refers you to this location, you'll have a good experience.

Shout out to JACO Waikele and my PT Abby for helping me feel confident enough to resolve my ongoing…read moreissue. I was mortified to ask my OBGYN for a referral to PT and had done so 3 years ago, but that failed bc the PT then was only open weekdays when I had to go to an intense job and since I switched insurance, that PT wanted a new referral from a new doctor. Fast forward to a stable job with great insurance, and I felt brave enough to ask my OBGYN for a referral for my hypertonic pelvic floor dsyfunction. Normally, I would not announce this on the internet but I was always told kegels, kegels, kegels to fix my pelvic issues. And to my surprise, NOPPPPEEE. I needed to learn to relax and then strengthen. I'm writing this in case anyone else is looking for issues with this problem and wants to find real relief and help. Thanks to JACO's scheduling team, scheduling appts via phone call or text was a breeze. And my PT Abby taught me so much in the six months I had with her. While I'm a work in progress, I gained so much confidence and awareness in learning more about certain muscles that the doctor's office and youtube never could have helped me with. Abby was kind, patient, and really listened in each session to help me figure out next steps. And I was so grateful to be able to see her on Saturdays.

If you didn't know already, you will by the end of this review. Located beside Queen's Medical…read moreCenter (hospital) is a building that houses many specialty care offices. On the fourth floor is QMCWest Ortho and Rehab Center. How convenient!!! It's a one stop place! See your orthopedist and follow up if needed with a physical therapist on the same floor. Appointments for both areas can be made with the ladies at the front desk. Long gone are the ping pong games between different phone numbers, providers and locations. Easy! Annndd: they have X-ray available in ortho too! No CT scan or MRI at this office (that'll have to be done through QMC's Imaging Department and actual procedure(s) to be done at one of their several locations. Front staff have been so helpful and friendly! Physicians are good! From the group I have personally worked with many of them on a professional basis and attest to their capabilities and bedside manner. There are a few new orthopods that are new to me but so far so good with Dr. Chen (fingers crossed). On the rehab side I've been pretty pleased and impressed with my PT's demeanor and treatment. Another plus to be treated here: FREE parking!

Very friendly front desk staff, and helpful therapists. Easy to understand instructions and…read moreeffective results as well! Will definitely recommend and advise my PCP to go back if future need is required. They also send you the exercises through email, upon request. Shout out to Jake and Johnnie.

Their entire office is absolutely amazing! My daughter went there for any issue and they have been…read moreknowledgeable, tentative, and an overall amazing service. I would recommend them to anyone.

Really good, professional, Drs of rehab are very attentive to your needs…read more Only place around that has rehab in their own heated pool. Highly recommend.

I've always trusted PT Hawaii for my health and care. They are very helpful and knowledgeable…read moreabout my needs

Friendly physical therapists!! Massage therapists are nice and knowledgable too. Totally recommend.read more

front dest ladies, physical therapist to thee massage therapists here is always on point !! love…read morehow much positivity and motivation they have for me here every time i come in. they know what they are doing here and trust me you are in good hands. thank you waipahu chart family. yall are the best!

WAIPAHU THERAPY CENTER I hate the psychedelic bathroom…read morewalls. I get dizzy when I need to use the facilities. The building is old and ugly. HOWEVER; the therapists are very good! The manager JAY FLOREZ is very knowledgeable and quick to answer my questions and to explain my concerns. I like that! My personal therapist YVETTE is excellent! She has managed to fix me up 90% in my mobility and pain. I'm still a work in progress. I highly recommend the therapists here! Like I mentioned, the place is far from luxurious, but it's clean and a happy place to go to when you are feeling lousy and hurting. One thing I like about this place the staff will NOT let you forget your appointment. They will call, email, text you. Jay, Troy and who ever is on the front seat. They know we have a life and might just forget or run late! Parking is plenty good plus! But like I said; the building is a do for updates (soon)

5 stars great place to be awesome.the staff is great. They…read morehelp me get better the experience I have with them is so amazing that I refer anyone that need help getting back on there feet.

Started off strong. Ended badly. I was scheduled for 5 sessions for a shoulder injury…read more Evaluation was great and first two sessions were good. Then they started scheduling me with assistants and did not do a final assessment on my last visit with a PT. They scheduled me for another session only to give me an assistant again and never did a final evaluation to determine if I needed more sessions or how much I improved. I won't be going back.

Adam Radford is the absolute BEST physical therapist. He is caring and committed, working one on…read moreone to help achieve the patients goals. I have been to other local Physical Therapy locations but none have shown this level of dedication. I highly recommend! The entire staff is friendly and helpful.

My wife had recently undergone othroscopic surgery for her knee, and Dr Pang came in highly…read morerecommend by her sports medicine Dr. They are located in the Westgate shopping center in Waipahu on the second floor from Thelmas Filipino Restaurant. Located on the right as soon as you get off the elevator. Upon entering, you'll notice how clean their office is. You would either have to get a referral from your Dr to come here, but we would highly recommend it. Dr Pang works directly with you to overcome any physical challenges you may have.

My aunt is in hospice care. It is a clean well kept facility. They have a seemingly full activity…read morecalender including various faith services. In the beginning she didn't get the care she was recommended with staff telling my cousin it was because they were understaffed. It got better but that disturbed me. We brought lunch which my aunt enjoyed tremendously. Apparently the food is bland and tasteless because they must serve healthy food. What we don't like: It is very noisy there which makes conversations difficult with older people. There is the car wash across the street with constant white noise, across the street is a 2 story commercial space and an alarm went off for nearly 1 hour! It was like torture at Guantanamo. They also play music over the loudspeakers in this patio where visitors and residents hang out. A few brought out their personal boom boxes and played music loudly. All I'm saying is hearing comprehension and hearing in general is harder for older people. They often have weakened vocal chords too so shouting and repeating oneself for 1 hour is exhausting. If it wasn't for noise level I'd give it a 4 stars and recommended it warmly for family.

Just a warning this review is probably going to be all over the place. Just trying to get…read morewhatever thoughts out as I can. There is a short term wing and a long term wing. My grandma had stayed in both at different times. Short term was for when she had surgery and needed rehab/after care. The most recent stay, she was in long term. I had been choosing ignorance and avoidance so I really didnt know what that meant. My grandma did have a roommate and it seemed she had been there for quite some time. A word slipped from a conversation with my dad and it was "hospice". I immediately lost it and started looking more into the reviews. I wasn't happy with reading others reviews but it gave me a better idea of what to expect. As Michael mentioned, this facility can cater to all their needs including near end of life *tear*. At that point I probably started my grieving process. Visiting this facility there was always a cloud over my head. There were some things that made it easier knowing she was here. There were trained nurses to cater to her. No smoking allowed. The potential to engage in activities and seeing others. Healthy meals were planned and prepared. So it's not all bad, just the stigma attached I guess. Check in station: table with sanitizer and disposable masks provided. Kiosk to enter your name & phone number. Info is saved for check out and future visits. Daily activities: there is a calendar posted with the daily activities for the month. Times are listed next to the activity and there were multiple activities daily. Karaoke, movie, bracelet making, casino... I wish I could say we enjoyed these activities but unfortunately I could never get gram in the mood to participate. But I appreciated it was an available option. Common area: spacious. Ample seating. Cable TV. Food: patients are able to choose their foods for the week. A menu is sent out and they just circle their choices. I've seen foods like baked chicken, poi, pork & eggplant, Mash potatoes, tea, milk... definitely good food choices. I'm sure there are tiered menus varying by price of meal plan. Unsure if there is a laundry service. As far as I know laundry is done by family members at home and brought back. I can see how this minimizes mix up with the many patients clothing. There is a salon on property. I'll need to dig around in my photos to see if I caught a menu. Unsure of pricing/services offered. Everything I am going to mention is just what I've seen and in no way accusatory... I don't think the facility is able to strap patients to their beds. With that being said, I was told that my grandmother fell out of her bed. I have tried to look around the bed for a call button but could never find one. I've asked my grandmother about it but her memory wasn't the best while she stayed here. Another thing I noticed during my visits was a woman across the hall yelling for help. One instance where a nurse tried to tend to her I did hear a lot of bickering about non sense completely unrelated to the issue she originally complained about. So I'm sure there's a lot of "the boy who cried wolf" cases. With everything that needs to be done with all the patients in the facility I'm sure it's not an easy task to tend to everyone when they call. It just was a bit concerning that I couldn't find a call button and in order to get assistance you'd need to yell out for someone. I believe if you go into the facility with a plan and ensure that the staff is on board with those plans, it could definitely help put family members at ease. In the future hopefully I have a clearer understanding of how to deal with situations like this and I hope others would prepare accordingly as well. There's lots of situations that are out of our hands and almost impossible to prepare for so my view on this facility is going to be neutral. Ultimately the fall did have an impact, but I wouldn't say that was the direct cause. There are areas of improvement, as always. And I hope that they can make some changes for the better. Anyone grieving can place blame on anything but I'm trying not to go down that rabbit hole for my sanity. There's a series of events that all lead up to one point and I'll leave it at that. My grandma did speak kindly about a couple of the nurses that tended to her. One would even bring her drinks and snacks from the vending machine down the hall. I'm sure that makes a world of difference to brighten patients days. I've heard no bad things about this facility and I haven't had any negative experiences myself while visiting.