To sell that car they DID lie to me about many problems !!!!! next days I did prove those…read moreproblems to them but they did lie to me again using clumsy excuses for everything !!!! I did waste my time and my money with them, now I know that they also overcharged me !!!!! what a SHAME to cheat old man with low income !!!!! George Jiri

I would not recommend this dealer. The owner would not return my $8500 deposit even though I didn't…read moresign a sales contract or anything for that matter. Nor did I drive the car. SD consumer protection is useless. I wouldn't do business with this dealer at all.

Diede's has a great selection of previously owned vehicles at excellent prices. They stand behind…read moretheir cars and offer excellent repair and maintenance work. Looking for a used car, come here first. Odds are, you'll drive a car home that day.

Last March, my wife and I were looking for a used vehicle with low miles to replace the van we had…read morebeen driving. Searched dealerships for a couple months when I found a beautiful 2019 Durango R/T with little over 80,000 miles, one owner, and available warranty. Test drove it, looked at it myself (I am a mechanic by trade), and took it to a shop just to be safe. All checked out, even the car fax. bought the vehicle and every service option they had including their "Ford Blue Pass warranty", and I am using that word with the loosest possible meaning. Also purchased the service plan for preventive maintenance. Got the first oil change done and a couple weeks later, we were heading home from our cabin when it started over heating. Pulled over and checked coolant which, lo and behold it was empty. Got to a gas station and bought coolant. Ran right out of the back side of the engine. Have it towed to ford, which was supposed to be covered by warranty...wasn't. Then they tried saying they probably would not have a loaner available for a couple days...that didn't last. Then, month and a half later, we finally got it back. Water pump, thermostat, and auxiliary heater hose had to be replaced. Warranty fought every aspect and was next to worthless. Went to pick it up and while driving home, all I could smell was coolant and I kept watching the temp gauge rise and fall. Also noticed that the left front tire wouldn't keep air, which it did perfectly fine before going to ford, come to find out that someone had curb checked the rim. I have a dash cam in there but of course, memory card was wiped. Called ford and told them which they said "bring it back", not that easy as my job takes me out of town every week and my wife runs a daycare out of the house but to make it worse, they wouldn't guarantee a loaner again. I admit I was mad, figured I'd bite the bullet and take it somewhere else, screw the warranty. Over time I cooled down, wife didn't need to drive much so the issue pretty much slipped our minds. Coldest day of the year 2024. Had to go pick up a prescription for my youngest. Could tell that heat was not circulating in the cabin, but coolant level is fine. Figured ambient temp was playing a roll. Almost back to Harrisburg when I see the temp gauge peak, every light on the dash lit, and the flipping car died. Right there, middle of the road, coldest day of the year. Walked until someone picked me up, and got it towed back to ford unfortunately. This time they had it for better part of two months. Had to rebuild the engine as they found metal in the crank case. Who did the oil change? Ah that's right. Had to fight with them about this being part of the same issue. Brought up the tire and memory card, they said "no proof? Well that's too bad". When we purchased the warranty and maintenance package, we were told that after every service the vehicle would be washed and vacuumed, it has never been done by them even though it has spent more time with them after purchase than with us. The real rub on this last experience is: I noticed the vehicle was hard starting, like it didn't have the power to crank the engine. I looked at the gauge on the dash that read 14.3 volts which is good. Got my fluke meter out and checked. Battery hovers around 12.3, goes to 13.7-14.5 after starting, then immediately drops to 12ish after ignition off. Alternator is shot, something they should have caught or at least checked before sending it out. The driver side HID headlight is also out. It has day time running lights so its pretty obvious but, they are also supposed to verify lighting functions before completing orders, as per what their flyer says concerning extended maintenance packages. Long story short, and the reason I am mad enough to write this review, I picked the vehicle up 3/25/24 after they had it since mid January. I noticed the alternator issue that night and called Paris immediately. She did not answer so I left a voicemail with my concern and asked for a call back. Next afternoon I tried again, no answer. I have called every day since and have not been called back. The seat memory and recall hasn't worked since they had it either, which is kind of minor in my opinion. I will never buy another vehicle from them, I will scream beware from the mountain tops, and as soon as this over priced warranty is expired, I wont have to see them again. I think we all will count that as a blessing. If you are looking at a vehicle there, be careful. That whole nice gimmick only goes so far apparently.

Arrogant! Won't listen! Not helpful. I called the parts department to enquire about getting a…read morekey cut for my pick up using the VIN to get the code. The parts department representative told me that Ford makes you show proof of ownership. A title, for example. He wouldn't shut up long enough for me to inform him that I am the owner of the truck and that I have the title. He just kept jumping in and talking over me. This is not the first time I've had this experience at Sioux Falls Ford. The last tine I called them, the receptionist wouldn't connect me to anyone in the service department. When I went to pick my truck up from them, they wouldn't give me the keys! Horrible experiences! Never Sioux Falls Ford! Never again!

Best service I ever had no pressure o chasing me. Let me even think about the car. Lowest prices e…read moreeb from other dealers down the street. Next time I will just shop here first

Poor customer service. We came to this place a couple weeks ago looking for rims they "were taking…read moreoff and getting ready" and said, "we'll call you". Never received any phone calls for a few days and we called again. Now they have to "look for them" and they'll "call us". Okay, so we try again the next day. Somehow they only have three of the rims but they'll "call us". We call again and they are only able to find one and they'll "call us". They are very unprofessional and we are tired of being patient for people who don't know how to run a business. Trust all of the reviews on this place because they are true. Haha! I tried giving them the benefit of the doubt... but would rather have not wasted my time. STILL haven't received any call from them...

only if giving zero stars was an option. got sold the wrong transmission- they said it was one…read morething and it wasn't that, it was a different year- and got charged a stocking fee when it was their mistake in the first place