I am extremely happy with the service of this Bank. I recently applied for a home equity line Credit.Other banks were not even considering HELOCs because of the pandemic. I was walked through the process with kindness that I didn't expect from a bank. The vice president of the bank treated us like we were family. The interest rates were great and we received twice as much as we asked for !! I highly recommend this bank. read more

This review is for the branch in Canfield, Ohio. This is the same bank however the Canfield, Ohio branch isn't listed. The general public should know. Went into First National Bank in Canfield, Ohio to cash a check drawn on this bank. The teller refused to cash the check as it was for 2500.00 stating they do not cash checks for an amount over 2,000.00 even though they are the account holder's bank. I was stunned as I had never heard of this. The teller began arguing with me and just repeating this is company policy. I demanded to speak to the manager. Eventually the manager appeared. The manager had an extremely disrespectful attitude from the beginning and insisted there are no laws where they must cash any check. Sounding ridiculous, I told her I was leaving, and I will take this up with your corporate office. Her response was, good get out. Again, this is the branch manager. I looked online and discovered she is correct. In the USA, banks don't have to cash checks for anyone. I called back to apologize for my ignorance. She refused to come to the phone. I did tell the person to whom I was speaking that I was still placing a comment on google and calling the corporate office about this. I attempted to call their corporate office. The publicized phone number hangs up on a non-customer. I called two other branches. I was told other than calling that number they can't help me. Now I can clearly see why the bank maintains a less than helpful stance in this community, and the branch manager had an attitude. read more

this is literally the worst bank I have ever dealt with. they hold deposits that are made at the actual bank for days, including cash deposits. this can cause serious problems with checks, instant transfers and automatic deductions. then they will tell you it's because of business hours and such. can we please stop pretending that computer systems go home after 4 pm and don't work on the weekends!? they literally told me my cash deposit that was deposited on Friday wouldn't be in the account until Monday because the system doesn't work on the weekends. oddly enough all of my automatic withdrawals went through on Saturday and Sunday. then they want me to pay a fee. yeah no thanks, I'm done with this bank after 2 years of this nonsense and straight out lies. read more

Run away! I only have an account with them because my parents opened one for me with the old Parkvale Bank when I was born. When FNB bought them it became terrible. Haven't gotten a penny of interest on the savings account in years (despite what interest rates are now) and then they started charging me a monthly $10 "maintenance fee." I have been trying to close the account but they say I have to come in person (I live out of state). I called saying I wanted to close the account and please send me a check for the balance. They told me they don't do that and I need to go to another online account and transfer the money out and then call a branch and close it. So I did this and low and behold I get an email from my other bank saying that the transfer was returned at FNB's request (and slapped me with yet another fee for the return). I call FNB and they say I must come in person now. Let's talk when I had a checking account with them... they just one day up and closed it because....? I had a credit card and when it expired they told me they could not mail me a replacement because I live out of state. So that was gone. Like...why are they in business???? Every experience has been bad. Will probably never get a dime of what's in that savings account. Pay day for them!! read more

So, you guessed it! The same bad service! I Did EVERYTHING they said to do to get my principal payments processed properly and have included the "attention loan department" on front of envelope. I keep doing EVERYTHING they tell me to do and nothing is helping!!! Noticed that on December 15th they applied principal payment to my mortgage payment again. Called and they fixed their mistake but are trying to charge me $16.72 for it! Wtf!?! I'll be calling tomorrow again! I have read their payment policy and it clearly states that I can make payment by phone even though they've told me I cannot. I'm looking for a lawyer that can take this on bec I'm sure I'm not the only one. And it's stealing our money bec we aren't getting all of the benefits of a principal payment. Stay away from first national bank! Thieves! Called and spoke to same young lady I called on the 4th re their mix up again. She did everything right. It's the processors messing up my acct!!! So illegal too....the $16.72 she said is a late fee. How is there a late fee when you took my principal payment on Dec 15 and applied it to my mortgage that you pull every 1st of the month. You get caught on the 4th and have to fix your mistake and on the 8th you want to charge me a late fee!?! I'm still within my grace period of 16 days so no matter which way you look at this, IT IS NOT LATE!!! You are such a thief!!!! I wish I could get a 2.6 rate somewhere else and be done with this bank. So frustrating and disgusted. read more

Horrible manager at Mt Pleasant. Very immature. She's an adult who has the mind of a teenager. She imagines things and accuses you of being mean and picking on her. My hairdresser heard a conversation with her when my phone was on speaker. Those whinings plus you're yelling at me were her words when I was trying to get unwarranted NSFs removed. She actually lied and said that she had already removed over $600 of NSFs the first months of that year. I told her there was no way. She made up a name of a teller who she then changed the story to that person had done the NSF reversals. I moved to Mt Pleasant from PA in 2018. I had been banking at branches of FNB in PA for over 40 years with no problems. In fact my husband and I became friends with the tellers and the manager at one branch became a very good friend of mine. I called the PA branches and there was no one by that name at any branch. I then went through the last 3 years of my checking accounts, 2 in PA. I had one NSF charge removed in those 3 years due to a scam charge on my account which caused my account to be short. This caused the next transaction to be denied. This was the 3rd and last conversation with her. I opened accounts at South State Bank over a year ago with pleasant and very helpful tellers and managers. They seem to change tellers and assistant managers at Mt Pleasant FNB more frequently there than at the other branches. read more

I just moved back to Pennsylvania from Florida and had to change banks because there are no Wells Fargo in PA. I picked First National because of its convenience to my home but I am VERY UNHAPPY with this joke of a bank. First of all they told me it's going to take 15 days to get my debit card in the mail but it was ordered. I went to another branch near a friend's home because I was told I could get a debit card until my actual card comes and the lady said they don't do that for new accounts. Why? In this day and age where people pay online using THEIR DEBIT CARD we kind of need one. I called customer service just now to see if my card was even shipped yet and he told me it WAS NEVER ORDERED! Are you kidding me??? I am not happy with FNB and will be finding another bank ASAP! read more

First National Bank - Banks & Credit Unions Near Me - Hermitage, Pennsylvania

-1 Turned down at the last minute for a small loan they sent me in the mail. They never asked for assets, just tax returns. My credit score is over 800, and I have never missed a payment--not even a late payment. It is unlawful to turn someone down for a loan because of age. As I am a senior, they used a way to deny a loan to me. After the terrible reviews I have read, maybe it's the best thing. The government should get behind their practices as they have already had discrimination lawsuits. Senior discrimination needs to be added to that. read more

DO NOT USE THIS BANK! I am ashamed to rate them a 1 out of 5 because they deserve a 0. One of my biggest regrets is taking out a loan with this bank. It has been issue after issue with them and no one there is able to or willing to help you. It has been over 3 months and my accounts are still not setup correctly. It took them over 3 weeks to cash a check I sent them in the mail. I had to drive hours to drop off physical check just to avoid late fees. They do not answer their phones or return your calls. Every employee will tell you something different and the different departments do not communicate with each other or work together. I can't stress enough that you must avoid using this bank for any reason. read more

STAY AWAY! This bank is awful. They have poor account monitoring for fraud and awful customer service.

Please stay away. If you need a loan, go to any other lender. They put the most unsympathetic person with no customer service skills to call you. They could not care less if you are on your death bed and asked for an extension. I recently got a car loan at a dealership and told them I don't even want FNB to look at my credit, and the salesman told me they refuse to do business with them. He said people have had nothing but problems with FNB, and he called them unprofessional. That speaks volumes. read more

This review is JUST of the insurance division of the mortgage department. If you are considering them for your mortgage needs, DO NOT LET THEM ESCROW!!! PAY YOUR OWN TAXES AND INSURANCE. I have had loans with them for many years (more than one). Year after year I have the same problems. Recent example: I got a letter saying they didn't have the bill from the insurance company for the upcoming renewal. I found this hard to be true as I had already received my copy about a month prior. I emailed them my policy invoice to the email address listed on the letter. I also called my agent and she confirmed their copy was sent out the same time as mine. She also faxed and emailed them a copy that same day. Soon after, I received letter that my insurance had expired! OML!! I called my insurance agent again and she said they had finally gotten payment from the bank (escrow account) and that it was SEVERAL DAYS LATE! What?? They were mailed an insurance invoice a month and half before it was due, then we faxed it and emailed it again about 3 weeks before it was due AND THEY STILL DID NOT PAY IT ON TIME. And unfortunately this happens EVERY YEAR! I told my neighbor about all the trouble I have to go through every year and he said their loan is with them, AND the SAME THING happens to him!! What are the chances? Excellent apparently! By the way, the policy has our names on it, the loan number, the address of the property and my phone number so there is NO WAY they couldn't figure out what loan the policy/invoice went with. The mortgagee clause is also correct! Stay away. Stay far, far away. read more

When your CD renewal come up, they mail to a different address and drop your interest rate below.014% and lock you in for years not paying you a reasonable interest rat, then for you to move it to a bank that will pay you a 5plus interest rate they will penalize you big time. Don't trust them. read more

My ex and I purch our first home in 2007 with help from First National .. we had a newborn and $5k to our name... back then there was what was called a Cash back Mortgage which First Nat approved us for. Unfortunately my ex and I split yrs later and I was able to keep the house for my kids as a single woman... for many years after with the support and wonderful rates i continued to receive (i was a bartender). There is obviously some personal stuff that we went through in order to make this happen.. but with hard work and lots of communicating..it worked out to my benefit. Unfortunately, I left FN when my current spouse and i purch a home together as he really wanted to be with TD bank.. and so we are . But we have zero complaints with this company...in fact I'm incredibly Thankful for them! read more

I have fair to good credit, took a loan through he dealer to purchase a second car, and FNB was the assigned bank. Absolutely terrible to work with. I took GAP insurance and have a good State-Farm policy both vehicles. This seems like not enough for FNB. FNB requested documentation for my insurance, fine, I sent it, and sent it again, and sent it again, and sent it again, and sent it again, and sent it again, and sent it again, and sent it again, and sent it again, and sent it again, and sent it again, and sent it again. And then FNB added a $3,000 annual insurance policy onto my existing loan for me. Needless to say I now have multiple complaints pending, but I would advise you to avoid FNB at all costs. read more

I have been a customer at this bank for over 20 years, with 9 accounts. Today I will be looking for a new bank. Due to $25 of service fees on a custodial savings account. So disappointed with the lack of service I received today. read more

The branch in Hummelstown is the worst!! I tried to open a checking account with my son and then apply for a car loan. I tried to do online twice. That didn't work so I went in person and was told no one could help me. I explained I tried to do it online, but it didn't work and I have several accounts there and just need to open an account or add my son to mine. The teller says "that's all fine and good, but I told you we have no one to do it and we won't for at least 3 months." I said "Okay I guess I'll find another bank, and then he replies "You go do that!" So, guess who trains their tellers to also open accounts? MEMBERS FIRST, which is a short walk away. I am now changing ALL my accounts to them. How can you walk in a bank for $1,200 cash and they say they have no one to help you open an account or add someone to an existing account?? Don't tell me this bank doesn't have management that could come in a couple hours on a Sat and take care of their customer's needs. They clearly don't care. I have no idea how this bank stays in business! They lost a long time, loyal customer because of very poorly trained staff. read more

I recently was the victim of fraud on my account that caused my account to be overdrawn. FNB charged me over $700+ in fees for charges I didn't even incur. I disputed the charges to the companies and they promptly refunded the money, however I am still waiting on this bank to refund the 700+ in charges that they charged on the fraudulent activity. I don't even use this account. This bank is predatory. DO NOT DO BUSINESS WITH THEM. read more

Our mortgage was purchased by FNB after we purchased our home in Indiana. This is typical for a lender to sell your mortgage, so no problem there. We went to sign up to make payments and learned that there are no branches in Indiana and that we could not set up our account because of this! So yes, FNB bought our loan knowing that they could not FULLY service it! Our only option at first was to mail a check. After we complained, they at least gave us the option of auto-withdrawal. But we still have no access to our account online due to not having a branch in Indiana. We also received an alert from our credit monitor stating that our mortgage balance was increasing instead of decreasing. I was told that this is just how they report it to the bureau, which has a negative impact on our credit rather than a positive one. This company is not easy to deal with, and you will spend the first literal 3 minutes going through all their prompts just to be put in line to speak with someone. Even the reps seem disinterested in anything you have to say. Can't wait to refinance next year! read more

I would rather be waterboarded than bank at FNB! After that, I would rather drive behind a Honda CRV than bank here so today's the day I cut strings with this circus of a bank. Call into the main customer service number and it's like you're talking to a cadaver. They must give customers a lobotomy for a 5-star review. I can only hope this bank gets acquired and they take every sign down. read more

First National Bank - Welcome to FNB! How can we ruin your day? - Banks & Credit Unions Near Me - Hermitage, Pennsylvania

They dont even deserve one star. Terrible bank to do bussiness with. Sent photos of home before beginning the process. Had unfinished ceilings. Asked up front if it would be an issue was told that as long as the home appraised for higher than the amount I was borrowing it would be a non issue. House appraised higher than amount borrowed. Move all the way to the end of the process, waiting for confirmation everything is good to set closing date. A week goes by no word and no response from the underwritter or loan officer I had spoken with prior. Finally get a call back and I'm told that they won't fund the loan because of unfinished ceilings. Loan officer gives some excuse about he didn't know they were that bad. I remind him I have an email I sent with pictures of the ceilings and his response that it's not an issue. He basically tells me there isn't anything he can do unless I can get the ceilings finished. Tell him it's not happening that I'm backing out of the deal and I'll be filing suit to recoup costs for lost time, appraisal fees and other coat I incurred. The loan officer then contacts my realtor to attempt to negotiate a deal on behalf. I call back back and inform him I'll be filing a TILA complaint and that as someone who works for a mortgage servicer I know his conduct isn't just unethical its illegal. I get a call back the next day informing me the underwritten has agreed to move forward under the original agreement. Then after closing its been a hassle every month just to pay my mortgage. They have no automated option for making payments and no online option. I can send a check and hope it actually gets there in time despite excessive delays with the postal service or I can call. When you call its at least a 30 min wait to get to a rep every single time because they are "understaffed". And their customer service ends at 6pm so I have to call on my lunch break and hope I get through in time to make my payment. On top of all of that had error processing the payment. I was never contacted and informed of this. I called when the grace period was about to expire (12 days after I made the payment) when I noticed it never came out. Was first told there was an error and when I asked why I wasn't informed I was told it wasn't actually an error the payment department was just behind, still not sure what the real story was. Requested a supervisor was sent to voice mail and never recieved a call back. Everything about my experience with them has been terrible. As soon as I'm eligible to refinance I'll be doing so even if it means a higher interest rate. read more

FNB gives banks a bad name. Like a black hole in outer space, nothing good that goes into it ever comes out of it. A friend sent to me a cashier's check, which I attempted to deposit at a real bank, who then promptly announced that they were closing my account for having been so stupid as to have brought FNB paper into their bank for depositing to a checking account. A complete waste of time and money. Please accept my apologies for giving this bank a one-star, because what they deserve is a negative 10 star. More to the point, I will always think of FNB when a bank does anyone some harm. read more

This bank is making it almost impossible for me to cancel my account. After years of having this as a locla bank, it was nothing but overdraft fees as I tried to get rid of it. No other bank does this. They don't have the option to deny charges for insufficient funds and then the overdraft fees are very high. Your account has to be exactly $0 to close (not one cent higher), however if a charge comes through like a recurring Apple charge they'll overdraft your account by $35. They actually told me I had to write a signed letter to cancel my account. It's 2022! Their excuse we are a small bank with small resources. Exaclty why I dont want this bank! If you can't do the jo being a "small bank" then I don't want the account. CLOSE MY ACCOUNT! read more

Awful. Contacted me about a late payment and overdue fees, even though it said right on the late fee slip that they had gotten a payment three times the amount from me the day before the due date in question. Also added their own car insurance ($2500 for one year!!) even though I provided proof of insurance. The way you pay for your loan is either through check or a connected FNB bank account (which you need a minimum balance of $1000 to avoid service fees. This is the last place you should go for a loan of any sorts. read more

Single Dad with full custody, recently lost his job! My bank account was hacked through an ebay scam. I have never been hacked before, I notified my bank ( FIRST NATIONAL BANK OF PA ) at once. Did everything they told me to, filed a police report, had my devices cleaned. Closed all my accounts. Reset all passwords etc. $2500 dollars was pulled from my account funneled through Coinbase app. That was all the money I had and my unemployment has not kicked in yet. Everyone told me not to worry that it had happened to them or someone they knew and their banks all refunded their money. Not one person from the bank reached out to me, I emailed the fraud department asking what else I could do. They never returned my emails. And they denied returning my money. They banks are insured through the government when stuff like this happens. Anyhow their reasoning was, because I had used the Coinbase app in past ( to buy small amounts of cryptocurrency) that they would not help me out. I we ( My daughter and I ) are now being evicted from our home. My car loan is through FNB, they will probably repo my car!! I have never ever been scammed or asked a bank to stand behind and protect me and my daughter! Do not trust this bank with your money or looking out for you as a customer! They only care about themselves !! You have been warned! *****My God look at their terrible reviews!! That speaks for its self!! read more

Worst customer service. Our loan took 6 months to close (originally were told 3 months). The bank staff kept asking for the same documents repeatedly because they could retrieve them. The underwriter added more and more requirements along the way. And each time the close date was pushed back, they asked for updated documents like pay stubs, and then it took more time to review the newer documents. It became an endless loop. The online banking system is horrible. We talked to two tech guys who couldn't figure out how to set up auto payment. We will refinance as soon as we can!!! read more

This was a fantastic company to work for at first. However I advise anyone looking to apply at the Wilkes barre location to apply at a different location. My experiences after management change were terrible to say the least. Worked my tail end off to never receive a raise or appreciation or advisement on how to move forward. Not be appreciated by management WHATSOEVER. Talked down to. More so WALKED OVER. Two and a half years and the best decision I made was leaving. All I advise is if you're looking for a job, even this one. Select a new location. read more

This credit card company are fraudulent fees also reps that work there still your information do not deal with this report them

They just took over Howard Bank today and already its a disaster. I didn't activate my debit card immediately when I received it (2 weeks before it would have worked) and now they flagged it and want $50 to rush me a new card. They're customer service hold time was well over 1 hour and they didn't even try to take any accountability or try to assist me - just blamed their "system". Not looking forward to dealing with them at all. read more

Not much I can add compared to the other reviews. Worst bank in North America. For the love of all humanity, don't use them.

Extremely rude, unkind and unprofessional managers and one female teller!!! Run, don't walk away from Palmyra branch!!! Unbelievable customer service read more

Very poor customer service. No customer loyalty. You spend more time on the phone trying to find out the status of your loan then the personell do working on your loan. read more

FNB is a terrible company and a completely SPAM. They are trying to cheat new customers to open accounts by offering some fake incentives, but never intended to honor the incentives. Not sure why FNB is still existing. read more

Called them was a nightmare. Waiting time was more than 45 minutes. Then when I reached the customer service persons, after they got some information, put me on hold, then the phone cut off! read more

Please for the love of all that's holy in this world do not EVER get an auto loan through this company! Unless you have a banking account through them, you cannot pay your bill online. You can not pay them over the phone unless your account is 15 days late. You have to mail in every single payment. They have not in the slightest bit modernized their business. At least six times now they have added insurance to our auto loan stating that we did not have auto insurance when we in fact did. Multiple times!!! My husband works Mon-Fri 6am to 6pm. By the time he gets home he can't talk to anyone. Every department is closed. This is the worst god damn company that exists. When you express your frustrations about not being able to speak with anyone their customer service representatives are immediately irritated. No one can do anything. Why do you have a customer service department when they aren't authorized to do anything?!!! This company is complete garbage. They are one of our hugest regrets. Please when financing your auto loan, even if it shows up that they have the best deal, they don't. They constantly add charges to your account. Insurance dept-closed, loan Representstive-closed. You are consistently met with defeat. I went to a business fair a few months ago and they had a team there trying to recruit new clients. I told them what has happened with us and they agreed their company was garbage. Their own employees agreed!!!! I have had loans through Ally and Citizens and have NEVER had one single issue through either company. My husbands truck was financed through First National and nothing but issues. So unless you are a stay at home employee and can handle all of your banking in person than do not use First National. We HATE you and everyone in your company. Looking in to switching our loan now. read more

They have the worst customer service. Charge fees when they know you have money in another account. I have yet to get a call back and it's been almost a week. I should have listened to others who suggested I get out years ago. I'm leaving that bank after being with them since they took over my last bank. I will make sure my family and friends do as well. read more

They make you feel Like the criminal. someone gets a hold of your debit card number and they make you feel like it is your fault. Customer service is horrible. They treat you like you are bothering them and it isn't your money. I got news for them it is my money that was taken and I shouldn't feel like it is an inconvenience to them when I call. read more

This Is not a real bank. I am a previous employee (thank God)and a customer and I have never experienced such unprofessionalism and stupidity. Their IT and computer systems platforms are archaic. You cannot even call and ask what your payment is and get the right answer. Everyone from upper management to bank tellers are an embarrassment read more

Worst customer service imaginable. They could not care less about their customers. They don't even put on a facade of care. We'll be transferring our mortgage ASAP. read more

If you could have a bootleg bank, this is it. Absolute joke of a bank. If you've had the misfortune of even hearing about this bank, run. dont look back. i'd have saved you money and time and hassle. dont believe me? read on. this small normally unheard of bank, has some major flaws. in both their site, app, and most importantly customer service, or lack there of. The site, has problems logging into it. You have to take additional steps to reverify yourself every single time manually instead of just logging you straight in. If you are not tech-savvy or know the runaround, you'll sit there wondering why it is telling you your access is denied. The app had problems depositing checks. It will give you an error telling you it didnt go through. You take it to the bank nearby if your unfortunate enough to have one nearby. Manually depositing the check. And then you'll be charged with a fee for depositing the same check twice. LOL? Second problem I ran into with the app was when you have multiple accounts, and you pick one of them to submit payment with, it will default to your checking account to pull money out of (option without an option lol), and if there isn't money in there enough to cover the cost, they will charge you insufficient fund cost for reversing the charge, then if that causes you to go negative, they will charge you negative fee. Then they will go ahead and re-try it like second time's the charm on their own, and repeat the fees yet again a second time. again, if you were in negative from these fees, its another negative fee within minutes of the first one. They say they will go ahead and try to process the payment a third time to see if the third time is the charm. which would have meant instead of the double whammy, it could have potentially been a triple whammy. should i consider myself lucky i was only subject to just two bs? customer service will tell you that they will call you back. they have specialists for each different things and customer service isnt it. customer service i guess is like the receptionist that will let the real people know that you have a problem and need to be contacted. but ultimately they wont really call you. lol i help handle my family's bank, especially if problems occur due to language barrier. (this wasnt my bank, this was my father's). so i would say i have the experience of about 5 banks in my lifetime. absolutely the worst. your better off talking to the wall letting it know that there are problems with your account. if these experiences dont steer you away from this joke of a bank, good luck. and yes, he had to pay the fees still. well, half of it. i guess they decided that the second attempt to charge his account isnt really authorized by him lol read more