Went about an hour before close and everyone was extremely helpful. Goukul and heather stayed late to make sure I was taken care of and got me in exactly the car I wanted. read more

First National Autos - Car Dealers Near Me - Seattle, Washington

Gokul was amazing. I had a really hard time finding a car, and Gokul went above and beyond to get me a car I liked, and could afford. I'll definitely be coming back! read more

First National Autos - Car Dealers Near Me - Seattle, Washington

Buying a car always was horrible. Not here. They work with you regardless of your credit status. Gokul and John P. are great. When you go speak to them. Even after I bought my car they gave me a sick deal on new tires for it. If you need a car go see these guys. read more

First National Autos - The guys here..Gokul and John P. took all the hassle out of buying this car. They helped me with my credit and got me new tires. Go see em - Car Dealers Near Me - Seattle, Washington

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This is a follow up to the review I posted earlier regarding my Accent and the bad brakes etc.... After I posted the review. ... the manager contacted me to see if they could make things right by me and to take down my poor review. My brother took all the paperwork about including receipts for the brake job and belts ... etc. to them on Christmas Eve. They asked why we didn't use their service center. I explained that two times their service center had said the brakes were good when indeed they were not. They took the paperwork... said they would call when the check was ready to reimburse me for the brake job... no call, no check..... This is now towards the end of January and they have promised check 4 times now..... PLEASE PEOPLE SAVE YOUR MONEY.... GO ELSEWHERE !!!! Maria read more

The worst car buying experience . They did not disclose to me that the car I purchased had been in an accident , Structural damaged, and they got the car at auction. They sold the car to me before this information reported on CarFax. There is a few weeks gap between accident and report showing on CarFax. Do not buy any car from them, if you do not want to be cheated. read more

Katim was best!! Super helped get a great car at a good price! No pressure just good business.

I had a horrible experience. I walked on the lot with my daughter and nephew and the man dismissed my daughter and I. He only addressed my nephew and never once spoke a word to us ladies. They are extremely sexist, as if a women's money is not as good as a mans. Then when I asked for help the man told his coworker to go and help us. When I told his coworker that the man was rude, he laughed. Do not ever go to this lot of you want to be treated with respect. read more

Gokul was amazing for me. Never pressured me, made me feel at home. Got me into a car that I never would of thought I could get into. Great experience read more

First National Autos - Car Dealers Near Me - Seattle, Washington

I just want to take the time to personally thank TERRILL for his outstanding customer service. He has worked with my fiancé and I for over a month now dealing with our crazy lives and inconveniences. I absolutely love and appreciate the time he has taken to get us into the vehicle we wanted, for a very reasonable price and very low miles. He's not pushy and doesn't force you to do anything that doesn't work for you like most car salesmen. He's knowledgeable about this and clearly his experience speaks for itself. I can go on and on about my amazing experience with first national and Terrill but I'll just say if you're on the hunt for you perfect car TERRILL, TERRILL, TERRILL!!! Thank you again first national! read more

When I tell you "I don't live in Seattle".That does not mean you imply that I have an appointment with you and demand me to show up to it. I live in a completely different state. Hanging up on me we're getting into childish and pedantic debated is unnecessary. Just stop calling me. Cease-and-desist. I never inquired with your dealership I have no interest in your dealership and quite frankly I think you're all trashy people based on the conversations I've had and I said for you to quit calling me. Anyone looking at this dealership, realize that this is not a reputable dealership. They have issues. They are not honest. 9 phone calls and 4 voicemails and several applications that I have an appointment with you. Update: one more call from you and I utilize my mother/attorney to serve you with a lawsuit for harassment. read more

Ugggh. I wish I could say shopping for a used car has been a stellar experience, but it's been anything but that, and mainly because of crappy dealerships like First National. We were in contact w a salesman about an Audi showing on their online inventory, and we arranged to come down from Snohomish that evening after work. We showed up and the salesman was too busy to talk to us, and the Audi turned out to not even be available, as it was in the shop. This could have easily been relayed to us before making the trip down. Rude people and lack of customer service in general. read more

Please read the other reviews! Just as advertise we got the total run around here. We showed up for an appointment only to find out "the car isn't actually here." After coming back the next day, they told us the car was actually 3k more than the price listed online. They had no record of the listing or our communications together. AVOID AT ALL COSTS. read more

I have got 2 cars from them and they are always happy to help and go above and beyond. Instead of getting mad at them tell them what is going on and they will do what ever they can to take care of you. I have sent other people here and they are satisfied. read more

Terrill Hall did a fantastic job with our new Toyota Highlander. He went out of his way to get us the deal we were looking for. If you are looking for a new ride go see Terrill. read more

I had a good car buying experience with them, better than any of the huge dealerships. The staff are friendly and transparent. It's worth it to stop by read more

Sorry to say the only good customer service was from the finance guy in the back that has you sign all the paperwork after you have already been for a less offensive word, suckered by the sales personnel. (Katim Ali and Manager Terrill) I was never informed about the Military discount and I was never called back by the Manager Terrill who said he would be working on getting me a better deal meaning lower downpayment and monthly payment. And to slap me in the face again when I called him a week later he wasn't even prepared which means he wasn't trying to help me at all. My deal started with Katim and after the test drive I of course loved the vehicle and wanted to move forward long story short he told me the same thing but hadn't locked in the terms previously discussed. He initially is the one who stated he could lower the down payment of $5000 and my monthly payment including lowering their fees etc.. Which of course he couldn't and when I began to ask questions and state I would not be able to pay that or commit to that monthly payment he began stumbling over his words next thing you know I then got passed on to a so called Manager. (Terrill) This is when the bigger games began and he promised the same thing told me he would call me by that Wednesday it came and went. Long story short as it has been about a month I've paid $3750 and still can not bring the vehicle home until I pay at least another $250 of the $1250 remaining balance and yes not only did he have poor customer service and blatantly not trying to help me at all the down payment never went down it went up to $5108 and the payment went down some and went back up before I signed on the dotted line. (it was closer to what I wanted but was not what I was told when I agreed to move forward). He was no help what so ever. And I still feel taken advantage of, betrayed and violated. I excepted it due to my credit however it really hurts. I had similar credit, bought a brand new Chevy Tahoe years ago with $1,000 down so I feel like this must be some Seattle tactics and pure game because I am a female and can not wait for the day to trade up from this vehicle and take my business elsewhere. They supposedly offer "incentives" for referrals who knows if it is true or not however I work for a huge government entity and will make sure no-one I know would ever do business here no matter how desperate they may feel they are. Will refinance asap and trade in. Worst customer service received to date since moving to Seattle last year thanks Terrill. I can only pray when I finally get possession that there are no hidden mechanical issues since it is "As is". read more

**BUYERS BEWARE** This place is terrible. Came up here to buy myself a new car for Christmas. First salesman gave me the run around ALL DAY showing me all the cars except the ones I wanted to see. When I got fed up and decided to leave, they actually sent me a decent salesman, who in 20 minutes found me exactly what I wanted.... thanks James (you get 4 stars). I signed all the paperwork and was on my way. I scheduled the remainder of my down payment in two payments. Neither payment came out on their agreed upon day. I called, no response. A few days after the scheduled payments however, they did pull the full down payment from my account all at once, destroying my checking account. I called, was told someone would call me back, no call. When my temporary plates were a few days from expiring, I called again because they were supposed to call me when my plates came in. I again was told someone would call me back... no call. Called the next day, spoke with someone from the business office this time. She told me that my down payment charges had declined (not possible, and my bank shows no such attempted transactions) and so they decided to take it all at once... this is illegal and doesn't not follow the payment agreement i signed (I'm a Finance Director... I know these things). Thenand that someone would call me back about my plates. No one called. I called again the next day.... got the runaround again, and again was told someone would call me back. NO ONE CALLED... my temporary plates expire TODAY. THESE GUYS ARE THR WORST! **UPDATE** Was called and told to come up to the dealership the day after my temporary plates expired. I was informed that the vehicle they sold me was an item of contention in a divorce settlement, where one party sold the vehicle without the other party signing off on it. The party awarded the vehicle in the divorce wanted the vehicle back, even though it had already been sold 3 times! HOW DOES THIS EVEN HAPPEN?! So I was told I MIGHT get to keep the vehicle I have already paid for, assuming someone in Oregon decides to sign some paperwork. GREAT While I was waiting for all this to get figured out, I did a little research on this dealership, and not only do they have horrendous ratings across the board, they had an F rating with the BBB for so long they are now revoked from the Better Business Bureau. BUYERS BEWARE read more

First National Autos - Car Dealers Near Me - Seattle, Washington

Avoid this car dealership especially working with Katim. He is disrespectful and appears to not know what he's doing. But, the information he gave me about the car price was a straight out lie and they ended up charging me $4000 for the price of the vehicle than their own listed price. John Yang seemed friendly when completing the deal but clearly knew what he was doing and had no problem screwing us out of the money. read more

After being turned down by other dealers I was able to get a new car with out a problem. I walked in unprepared, as I wasn't planning on getting a car that day however Gokul let me test drive the car to the bank to get the necessary paperwork. Gokul was very friendly, took care of everything and most importantly Made the process of buying a car as stress free as possible. Thank you First National Autos for getting me and my family into a new car. read more

Believe the reviews of others on this page. I could have written any one of the one star reviews. This was by far the most devastating experience ever. If your credit isn't the best and they claim they can work with you, don't believe them. They will gouge the price of the car and get you the highest interest rate out there. Tyrrell lied to me multiple times. Went in to buy a certain car that was sold outright. It is true that Tyrrell would wander around ignoring me. At one time I was so frustrated I was crying in the waiting area. Other times I would call to talk with Tyrrell and they would claim he was out of town. I drove by and he was sitting at his desk. The car I ended up buying under duress because my mother was dying and I needed a reliable car to get to her. The car I drove off the lot was a joke. Within one day I knew I was scammed. The car had multiple problems. I kept taking it back. They gave the car an oil change. They claimed that Honda's make the noise I was hearing in the car. I was persistent and they played the avoid my call game. Eventually the car broke down, had it towed to 1st National where it sat for two weeks and they would not offer a loaner. Finally had the car towed to my personal auto repair where I put $4000 into fixing this piece of junk. The engine was toast. The timing chain was broke among other things. Of course the warranty 1st National claimed to give wasn't honored because it "wasn't an engine problem." They kept delaying and claimed nothing was wrong with the car. At one time Tyrrell muttered "oh, f***" under his breath when he mistakenly answered my call. WARNING: DO NOT BUY FROM THESE CLOWNS. THEY ARE RIP-OFF ARTISTS. TOTALLY UNETHICAL, UNPROFESSIONAL, SCAM ARTISTS. UNLESS, OF COURSE YOU HAVE LOTS OF MONEY TO TAKE LEGAL ACTION AGAINST THEM. PS: One of the more minor lies was new floor mats in the sale of the car. They put in used Honda Accord mats. My car is a Honda CRV. STAY AWAY! read more

If one could give NO STAR i would this place is a joke! TheY tout themselves as something they are not. Terrill Hall their finance manager is a joke as well, I filled out all the doc's required for pre-qualification....Never heard back and finally after calling several times and going in was told they couldn't finance me??? In the time it took several days to finally get an answer. I went to Toyota of SODO and was able to get financed and my credit score 780. And so save your time and money and skip this circus! read more

They are bogus!!! Car are broke down and they are definitely taking your money from you. Not professional!! And how tyrell talk to people is crazy. He needs to fix his tone talking to people. Place is SHIT !!! read more

**** DO NOT BUY ANYTHING FROM THIS SHADY BUSINESS**** If you're thinking of doing any sort of business transaction with these people make sure and read all of the reviews first. These crooks sell highly overpriced faulty vehicles. They reset the check engine codes on them then sell them to customers without disclosing the major mechanical problems to the buyers. Just read the reviews! There's even been buyers who had their vehicle break down on I-5 on the same day they drove it off the lot!!! They even sell stolen cars!!!!! Then they make false promises to right their wrongs but they don't deliver on those promises and instead they come up with excuses like.. "oh well that wasn't me who sold you the car and that salesman isn't here today" or "well I didn't know" or something to that effect. Rated F by the BBB and not BBB accredited! Why are they still in business???? Because they screw good people out of thousands of dollars and get away with it. Do your homework people. Please! read more

If you hate yourself and want to put yourself through terrible torture 1st national is the place for you! They are exceptionally rude, greedy, and prolific liers. When we were discussing buying a car our sales rep kept randomly getting up and walking away from us to wonder around and talk to anyone he could but us his customers. When we told him we were going to buy the car with cash the next day he said he would have it detailed and ready for us. The next day we sorento the entire day calling and no one would return our phone calls. We asked to speak to a manager, we got a voice mail that was never responded to. After much digging around we learned the car had been sent to another location. Again no one from 1st national (even the manager) would bother to speak to us. It was by far the worst purchasing experience of my life. If 1st national had the last car on earth I would walk my fat butt around forever. Do not make the mistake of stepping foot inside their store! read more

In the beginning everything was great. They were very nice very personable, offered to help us out in any way they could to get us into a car because ours had broken down and then it went downhill from there. they didn't write the temp plate for long enough (only 30 days from the date of sale not even the date of possession when it's supposed to be 60) and it expired before I got the regular plates and ended up receiving a ticket for driving while on this expired temp plates because they refused to extend out the temporary plate (actually told me they couldn't do it and when I went to the DMV to figure out my options the DMV said that they are the only ones who could extend it out) they told us they could waive the down payment and then said waiving means having to pay it later which isn't true just a bunch of run around BS. Now they're trying to hold my permanent plates hostage until they can get a card number for the down payment when I told them that it would have to wait until tax return came in all in all s***** experience I wouldn't go. read more

Had the best experience a few weeks back ! Terrell helped me find a beautiful 2016 Jeep Cherokee Limited and I'm absolutely loving it Great service all around and even helped me lower my interest rate down 4%!! Thank you again to everyone who helped me! read more

First National Autos - 2016 Jeep Cherokee limited - Car Dealers Near Me - Seattle, Washington

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I specifically told them what I wanted in a car, options. I found a car and bought it not knowing I didn't get what I wanted. It's less than a week since I got it, my main goal in getting a car was to get blind spot, keyless entry, heated seats. I was told in writing it at least had the first two. I should have checked and not believed them. I asked them if there was a way to exchange, not even a "let me see what I can do". Gokul called me and told me I was on my own, and hung up on me. I originally thought he was a nice guy. I'm not some kid, I'm a grown woman and expect some respect. I have bad credit I know that, so I had to put a lot of money down. He said that's not their fault it was mine because of the credit. I get that, but the point is not listening to me and being blown off. I'm still in disbelief. Don't go here if you want to be treated like crap! read more

Most cars a little over priced, but that's what yo expect at a dealership. Found the car I was looking for and was a reasonable price. Ended up buying it. THEY CLEAR FAULT CODES! be careful, day after I bought check engine light came on. Ended up being an evap fault, nothing big, but definitely not a unfortunate coincidence. After a good diag, the particular FC happens after another one has been active for awhile, causing progressive damage. Just be careful, kind of a shady trick, luckily for me it was not a big problem, but maybe your cleared fault will be. Won't go back or recommend to anyone. read more

I had a very bad experience with them. Bought a car and I kept on asking everyone about any issue with the the but I was told that this car had no problem and after few days I found it was structural damaged car. The guy in account section is so rude that instead of answering my question he started banging table to pressurize me in singing papers quickly. I have never been treated so badly in my life, I gave them money and in return they cheated and insulted me down to my core,?will not recommend to anyone. They fleeced my hard earned money by cunningness. read more

What a joke this place is! They should not be allowed to be in business. Total "bait & switch" tactics. Set up an appointment to look at a Ford F-150 advertised online. Drove an hour to get there to be told it was sold 15 mins after they told it was available via email & text message from Leo. read more

A week ago we contacted First National Autos to inquire about a Honda Fit listed for sale on their website. When we called, they said that it was actually at their Everett location, but that they had another Honda Fit at their Seattle dealership that we could look at. We made an appointment and drove down. We show up and the salesman looked at the computer and made a couple phone calls, and then said that unfortunately the Fit in question was actually in Tacoma. What?? What kind of terrible inventory management system doesn't accurately track the location of your vehicles, especially if you have multiple locations? The salesman said we could go look at the Fit we were originally interested in, in Everett, but we decided against it because we could not trust that it was even there at all. We did not want to waste our time any further driving around to look at cars that may or may not be where they were claimed to be. We left and went to look at a Fit at another dealership, which I might add was actually where they said it would be, and we ended up purchasing that one. However, over the past week my husband has been spammed with phone calls, emails, and text messages from First National, asking us to come look at another Fit that is supposedly in their Seattle location. Despite the fact that he has told them multiple times to remove his number/email from their system, they continue to contact him. He blocked the first number, but now they are using new ones. I see that many other reviewers have had the same problem of listings being inaccurate (the car not being in the claimed location), and I see management responses that "this is an anomaly, blah blah, we are so sorry" -- yet it continues to happen, so clearly they do not care enough to implement appropriate inventory management policies that would eliminate this problem. They would also do well to learn how to remove peoples' contact information from their database when requested to do so. This behavior is utterly unprofessional and we are very glad we did not purchase our vehicle from this business. Based on this experience, we will never do any business there in the future. read more

I went in to buy a particular car that was listed online. They didn't have it so they directed me to a 2015 Toyota Yaris. Initially I liked it because it was spacious and good on fuel. The night of the purchase it was dark so I didn't notice the rust spot on the right side. Also the radio wasn't working but the salesman assured me I just needed to reset it so I didn't worry. To my horror the touchscreen turned out broken, the salesman said it was fine so that's 2 blatant lies. Took them 3 weeks to replace it. Why the F*@# would you sell someone a broken car and tell them it's like new? And the rust? I went in to ask them to fix that recently and they told me "it just needs some top paint." Are you stupid? I know how rust works. And don't call me buddy, I'm not your friend, I'm your victim you assholes. Icing on the cake: They sold it to me for above market value sneakily changing my rate from 6% to 12% and increasing the agreed upon price and misleading me about it. read more

What can I say further about John Yang and his team at FNA! He's helped myself, my family and friends for years. These guys are amazing and always take great care of there customers. Highly recommended! In the process of another great buy as we speak. read more

First National Autos - Car Dealers Near Me - Seattle, Washington

AVOID. AT. ALL. COSTS. Wildly unprofessional, I had the sales manager swear at me, and refuse to honor an agreed upon price. Genuinely the worst car dealership in the world. SAVE. YOUR. MONEY. AND. RUN. read more

After totaling our car and being left without a vehicle, we stopped in here to see what they had. Heather and Gokul helped us out and we drove away that day with a new Jeep Trailhawk that we are very happy with! I have never bought a car before where I had to get a loan and all those kinds of things and they helped make the process very easy! So far so good and the jeep is AWESOME!!! Here is a picture of my partner next to our new 4x4 beast! Thanks for the great experience in purchasing a vehicle! read more

First National Autos - Car Dealers Near Me - Seattle, Washington

Purchased a car from these people. 2018 Ford Escape. Drove the car for 2 weeks and the head gasket blew. Took them 6 months to fix this problem. Got it back for 24 hours and then the starter went out. Heard something rattling, checked under the hood and found a couple of the mechanics sockets. now that it's hot, tried my AC and it doesn't work even though it was working when I purchased the vehicle. I will never go back there or tell anyone to go there. I will get my AC fixed somewhere else read more

Lacey and Chelsea at First National Auto were awesome! They helped me get a beautiful 2016 Toyota Scion. I definitely recommend them. If you've been turned down elsewhere, these people will help you!!!! read more

First National Autos - Car Dealers Near Me - Seattle, Washington

Just got a great value here. Thanks Carlos & Terrell, I appreciate your professionalism and no nonsense logic. I got the truck I wanted at a fair price and the financing I needed. No bs. Easy and smooth. Hoping our vehicle delivery goes well later this week, but based on today's experience I feel good. We did our due diligence and researched our needs, inspected the vehicles, and asked for what we wanted. I'm comfortable referring folks here and would come back if I needed to make another used car purchase. read more

Had a great experience here buying my car. The gentleman were beyond helpful and informative. They took care of everything and made it a smooth and easy process! read more

Extremely bad customer service!!! They first sold us a car that they shouldn't have and then the car that we did buy got totaled in an accident they couldn't bother to send out documents to our attorney. It has been an extreme hassle to deal with them. Not happy at all GO SOMEWHERE ELSE!!!! read more