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    First National Autos

    2.4 (278 reviews)

    Services - First National Autos

    Auto loan

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    Ignition coil that fell apart when mechanic tried to get plugs out

    When I first came in back in December 2022, they were nice. Pushy but nothing I didn't expect. Walked out of there hours later, with my car. As I was driving off the lot, the car started acting up. (this was of course after a supposed look by their mechanic, like I assume all cars are to be looked over before selling, when I tried to call back to speak to said mechanic, he was no longer there). It was back in with them to have the same mechanic look at it a couple days later because the issue persisted and I still wasnt 100% sure what the issue was. Soon after, I noticed, 2 tears in the upholstery, and the inside of the passenger side door up front, was separated from frame and rattles while driving. Starting in March 2023, I had to take it in for brakes, rotors, and calipers at the cost of $860 because the brakes were sticking. Then in July 2023, I had to replace all the tires for low tread (as in they were surprised I hadnt blown a tire yet because it was so thin) @ the cost of $1300...Same month, I had to spend another $600 on spark plugs and ignition coil, because it disintegrated in the mechanics hand when he tried to pull it out to replace the plugs. Then in August 2023, I spent $600 on a diagnostic, which came back saying I needed about $4000 worth of various work (A/C compressor/gasket, Exhaust pipe/muffler/gasket, pressure relief valve)... Thats not too mention what I believe is the ER brake rubbing, the radio cutting in and out along with dashboard lights flickering low/bright, off and on and 4wd system turns off on its own periodically. Now I realize that wear and tear happens, but a lot of this stuff is not because I've had the car. Most of it should have been caught before the car was put on the lot for sale.

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    3 months ago

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    4 years ago

    Went to look at a car here and discovered that the car was full of cigarette burns scratches mold and old Q-tips... Beware

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    9 years ago

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    If only minus 5 stars was possible! Ok, maybe minus 4, they are friendly!…read more This company is hands down the most unethical, predatory lending experience I can imagine. To shorten what is a long and boring story, I "paid " the full amount of my loan with them, by credit card. The amount I paid was directly FROM THE BILL THEY HAD SENT ME, not an estimate, but a clear bill. So I paid the entire amount ON THE BILL off, including a late fee I had accrued. When I went to find my car title, I realized I had never received it when I paid off the car. They had sent "bills" but since I had moved and expected nothing , after paying off amount, I hadn't seen them. When I do call they show me a bill in which I owe the "interest " I they had charged me, in the month of my last billing statement. Again, this was interest they had charged me on their and not stated any amount! What ended up being their extraordinary "explanation" when I went in to get the title and sort it out, is that they DONT INCLUDE THE AMOUNT OF INTEREST THEY HAVE CHARGED YOU ON THE BILL YOU ARE PAYING! They send you a follow up "receipt" that breaks it down, but they do not put it in the breakdown of the very bill you have in your hand. Notice the good reviews on here are all that they were desperate, had bad credit (I was) and they act NICELY. Which they do! While screwing you over for every penny possible. I ended up paying not only $244 (the hidden from the bill interest for the month I paid) but additional interest for not knowing I owed them this money. I went into this with my eyes open, yes. Any company in the business of "giving" people loans that charge upwards of 27% interest are seriously questionable company. But this last move is so blatantly unethical the word needs to be spread far and wide ACME FINANCIAL PREY ON THE DESPERATE AND POOR, BUT DO IT WITH A SMIlE!

    This is a family business that was started in the 1930's by the grandfather. Now it is 3 brothers…read more John, Brian, & Bob, and the Secretary, Susan. I worked with them on financing part of a used car. when I would forget to call to make a payment, they were always so polite and understanding. I really enjoyed working with them. So when I went to get another car, I requested the dealership work with acme finance. I'd rather work with them than some corporate robot. They feel more like neighbors or friends to me thats all I can say. it's all positive stuff here.

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    The bank is recently remodeled, and looks very nice, but aesthetics are just aesthetics…read more These guys are so friendly. Like, SO friendly. I absolutely adore them. Plus, whenever I have a problem or something going amiss, they're always there to help me out. It's customer service like this that has made me a loyal Key Bank client for 15 years. p.s. Big Ups to you, Nick. Yes, you. You guys rock my socks.

    Really had an unpleasant experience with Key bank. We needed a second loan for our house and were…read morereferred to key from our first loan. (mistake... we should have shopped around) Problems: - Required use of their own inspector to evaluate the home.... and charged us for the cost. (the primary loan had already had a very well detailed inspection and was 4 times the amount of this loan) - No communication about the inspection even happening. The selling realtor had already taken the lock box off the home and there was a mad rush to let the inspector into the house. - Really poor communication regarding what was happening with the loan process. No notification on whether our loan was approved. - Late in getting the loan documents to escrow causing us to wait 45 minutes in the lobby of their University branch to sign the loan. I would understand a little bit of this if we were a risky applicant. Problem is that we have impeccable credit and are very well qualified. Is this really how they treat customers who will make their payments?

    First National Autos - car_dealers - Updated May 2026

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