I purchased a 2020 Audi S7 from this dealership. Before the purchase, I was told that the vehicle was in excellent condition, had never been in an accident, and had no issues. After the purchase, I discovered serious problems that were never disclosed to me. The first issue was that the side window was improperly installed and misaligned. In the photos taken at the time the car was being sold, it is clearly visible that this problem already existed at the time of sale. The second issue appeared about a month later when I discovered a large amount of water under the vehicle (approximately 20 gallons). This problem could not be noticed immediately because the water was trapped underneath the vehicle's lower structure. This strongly suggests that the water issue existed before the vehicle was sold. I informed the dealer about these problems, but they refused to address any of the issues and ignored all of my messages. I also want to point out a very serious issue regarding the license plates. I fully paid for the vehicle including registration and license plates, but when the plates arrived at the dealership, they did not give them to me for three months and provided no explanation. When I came to the dealership in person, I was told that I had to pay an additional $350, even though this amount was never mentioned in the contract. When I refused to pay money outside the agreement, I was told directly that I would not receive my license plates. I tried to resolve the situation peacefully, but the dealer behaved in a dismissive and unprofessional manner and completely refused to resolve any of the issues. Because of ignoring the customer, hidden vehicle issues, and attempting to demand additional money outside the contract, I strongly do not recommend using the services of this dealership. read more

Notice how every time they reply they say "feel free to reach out offline" yet I have never been given a single phone number or email to reach out to. This place robbed me and my partner of $14k. When I would try to reach out to them about getting our windshield that we already paid to have fix, they made nasty remarks about how the car was in my boyfriends name (at the time I worked part time and was a full time student) and I should just leave it. Yet would keep calling my personal number asking if I wanted to buy a car from them still...fix the one you told me you would fix before trying to sell me another one. Stay far away. read more

First National Autos - Cracked windshield that was sold with the car - Car Dealers Near Me - Seattle, Washington

This is shady a dealership as you can imagine. Negotiation went OK with salesman until his boss said no, price as marked. If you ask for an inspection, they will produce one from their shill mechanic down the street and say we can save you some time. Don't let your wife talk you into accepting it as mine did. After the purchase they owed me a little money from their mistake in closing, and it took me 4 months to get it with every excuse in the book from their accountant. No heat in the building in winter, they say it is "broken", but every time I went back to try and get that check it was still broken. Went to the bathroom and saw Aurora Ave. hookers in a side room. Sleaze. read more

It was so bad dealing with First national auto. Not only did they keep my vehicle for months in their shop. While I was paying for the vehicle and insurance they incorporated my down-payment into the cost of the vehicle minus 5 dollars. They said they want proof i had the down-payment. I gave them the proof and that money was gone out of my account within minutes. I had even signed anything or agreed to anything yet. Thank God they're out business now they've ruined many people's lives and credit! If the statutes of limitations didn't exist i go after them because i got a solid case! They stole my down-payment and included it in the vehicle price to be financed. read more

Just went to First National Autos. They had the perfect car for me. Steve, a great guy set me up with a great deal and we came in budget. I got a Great Tesla Model y, Long Range, Performance. Im so excited to drive this wonderful car. Thanks First National Autos! read more

Tried to delete my first review I was so excited of my new car but it's sad, contacted Danny about 13k car as that was my budget excluding taxes and all, and he guaranteed me 16k total inclusive taxes and all after our agreement he took me to his boss John to do the paperwork I put down 10k I read and signed paperwork and he documented 9k down I corrected him again he made a mistake on amounts I corrected him brought new documents to and told me to just resign again like first documents, Story short got a notification from my bank about 25k financing , in shock I called Danny he told me thats how taxes work as am a first time buyer and told me to check my documents I called my bank i was told they have a copy from the this dealer that the car is 21.666k and the bank paid 11k for me at 15,7% rate I wanted to pay cash for my car to avoid bank loans unfortunately was advised to build credit my advice for new buyers read paper work thoroughly and find more about the car or else you will buy a rebuilt and be stuck paying thounds to the bank it's a lot I wouldn't recommend new buyers to them because of dishonesty am sure they have answers to every review read more

I called asking about about a truck. I asked if there was anything I should know about because I had a 3+ hour drive to the lot. They said it was clean and in great condition. I got there's it was a smoker's work truck. Dents and dings all over, smelled like Marlboro Reds, burn holes in the driver seat, 2 smashed fog likes and 2 broken side mirrors. No unfixable problems, but value was far from asking price. Hard to work with on pricing conversations and a little testy when we parted ways. read more

When I first came in back in December 2022, they were nice. Pushy but nothing I didn't expect. Walked out of there hours later, with my car. As I was driving off the lot, the car started acting up. (this was of course after a supposed look by their mechanic, like I assume all cars are to be looked over before selling, when I tried to call back to speak to said mechanic, he was no longer there). It was back in with them to have the same mechanic look at it a couple days later because the issue persisted and I still wasnt 100% sure what the issue was. Soon after, I noticed, 2 tears in the upholstery, and the inside of the passenger side door up front, was separated from frame and rattles while driving. Starting in March 2023, I had to take it in for brakes, rotors, and calipers at the cost of $860 because the brakes were sticking. Then in July 2023, I had to replace all the tires for low tread (as in they were surprised I hadnt blown a tire yet because it was so thin) @ the cost of $1300...Same month, I had to spend another $600 on spark plugs and ignition coil, because it disintegrated in the mechanics hand when he tried to pull it out to replace the plugs. Then in August 2023, I spent $600 on a diagnostic, which came back saying I needed about $4000 worth of various work (A/C compressor/gasket, Exhaust pipe/muffler/gasket, pressure relief valve)... Thats not too mention what I believe is the ER brake rubbing, the radio cutting in and out along with dashboard lights flickering low/bright, off and on and 4wd system turns off on its own periodically. Now I realize that wear and tear happens, but a lot of this stuff is not because I've had the car. Most of it should have been caught before the car was put on the lot for sale. read more

First National Autos - Ignition coil that fell apart when mechanic tried to get plugs out - Car Dealers Near Me - Seattle, Washington

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As others have mentioned, this place deserves zero stars. People lie blatantly and then pretend to help. I called them to see a car and spoke with two different salesman (Leo, Meghan) over the phone and drove over 20 miles to see the car. When I reached there I met Khatim and he said they don't have the vehicle which I wanted to see. WTF! I wasted money and time to come over all the way just to be scammed. Well done! read more

Easy buying process. In and out in less than 2 hours. Saw the car online for a amazing price with no issues. Took it to a pre purchase inspection and it passed with flying colors. I got approved quickly and took the car home that same day. read more

I had the best experience car searching mostly because of dealer Jensen Hayes. He was very knowledgeable about cars and presented himself professionally. Currently I'm trying to decide which car is best for me but all in all First National Autos I believe I can fully trust. I will buy my car from them, no doubt. read more

I bought a car last Tuesday and Jensen was very helpful and supportive with the process. He was able to explain how things go and even got me a brand-new 2nd key made. I'll definitely buy my next car from there if he can help me out! Thanks, y'all! read more

These guys are complete scam artists. I was in a rough spot and not thinking clearly, and they took advantage of my situation. I signed, not realizing they charged me $4,000 over the price listed online with a shark loan interest rate. When I took the car through the wash, the cover stick they used to cover scrapes in the paint washed off. On day four of driving, the check engine light came on, I was stranded, and the car went to the shop for $1,000 repairs. I have to take it back to the shop next week when more parts arrive. I can't even sell the vehicle for $4,000. It's financed for three times that. I needed a dependable car to drive an hour to work. How can they sleep at night? I'm devastated. read more

Excellent service ! Nice and friendly team !! Thomas help me and my boifriend to get great car !!! I get wite Acura it's my first car I was worrey drive alone from Avrota to Lynnwood I ask Thomas to bring car for me he did , wich I appritiate a lot !!! I am so happy with recommendation and for service , Thank you Thomas !!!! read more

We really appreciated working with Jensen. We knew the cars we wanted to look at and came in. We really appreciated how he wasn't pushy at all. The process was super easy (we were paying cash). read more

Liars, racists and fake. I was told to come in, i was approved and I've submitted all my documents before than come meet with Brian who is the worst sales man and said i had fake social security number and i brought my social security out and gave him the right information but he's worse person to deal with and his assumptions and not fit for working at dealership and didn't even dress up for it and i would've gave negative zero if there's option for it and mind you i had 7k on me and i was ready to buy. Don't trust this establishment. read more

I wish I'd have read the reviews first. My car was stolen last month and a friend of mine took me over to this car dealership they were nice when we went in the door they filled cups of water for us I filled out my paperwork he came back he said I was approved however I needed either a cosigner or a down payment so I made that happen. My dad put up the money for the down payment. Then the sales representative had known I needed to go to the department of licensing to get a replacement driver's license however he distracted me and kept me there and kept me there untillil it was too late to go so I had to come back the next day, which was Tuesday. On Tuesday I had to get insurance which was also a struggle he put me on the phone with the insurance agent that quoted me almost $700 for a down payment for insurance until they were all crazy and I was about to leave, the insurance representative called back later and said that she got it down to $450 down payment which was more affordable and of course more sensible. So my mom paid for the insurance. On Monday they had asked me for my most recent pay stubs my boss is sweet as he is sent them over to me so that I could submit them to them but what I didn't notice is that my boss budged the dates because he was already checked out he was on his way to on vacation. The way the 3 days to tell me that the bank was not going to accept those pay steps because they were outside of the time frame here we are going into Wednesday I had to stay the night out there because I didn't have the gas to get back and forth. Now I have jumped through every hoop that these people have put in front of me to get a car that supposedly I was approved for already so I don't know why there was an issue with the bank it's secondly I already signed all the paperwork for this car. Here we are on a Saturday and it has been 6 days that I've been trying to get this car and they keep putting it off on the bank says this is the bank says this the bank says this okay well how come the bank approved needs to begin with then? My parents came out of their own pockets to help me get this car and these people will not let me get the car. I have never in my life seen somebody go into a car dealership get approved for a car and not leave with their car it's never happened to me it's never happening anybody I know this is crazy this. I just need a car and unfortunately I went to the wrong place to get it. Tomorrow I'm going in there which will be day 7 and demanding that they pay my father back that down payment give that back to him and I'm going to go somewhere else. This is a horrible place then today when I called I was told that I would have to provide another pay stub to satisfy the bank however I've told these people over and over and over and over again my boss is in Columbia on vacation. I have damn near a perfect payment history with my cars I have a few hiccups at the end of the year last year but other than that I only owed $1900 left on it and the bank won't cut loose with the cards supposedly they're all in pockets together. I will never even contemplate going back to this place again and I will deter anybody else that I hear is going there. read more

This is a follow up review of this car dealership I bought about 4 days ago. Advice is if you want to pay an exuberant amount over kbb price and be lied to about the condition of the car then by all means buy a car from this company. Buyer be ware they will tell you that the car is perfect even though cosmetic damage and engine modifications sell you a vehicle way over priced all the while smile in your face. I have about 20 years experience buying cars and know how dishonest car sells man are especially when they see a woman walk in and make decisions. The car was great ran good but needed alignment which cost 120 out of pocket and had modifications to the exhaust which no one ever mentioned I mean why would car sells men change they have a long track record of making a deal dishinestly. The weird part is they have horrible reviews but do nothing to change and the kicker is the owner will call you when you make a honest review and try to ACT very caring like why? Made no sense. So wouldnt recommend and will probably never buy a vehicle here again PERIOD ​ read more

We spent 2 days here looking at a car trying to figure out our best option. Once we figured out we could get a loan from a family member instead of going through them it felt very unwelcoming since we would be paying cash. Unfortunately it was after the banks had closed that we got this figured out. We spent the entire next day trying to call and find out when the car would be ready only to find out at 10 minutes to 5pm that the vehicle we said we would be buying was sent down to the tacoma location for a customer to look at!! Seriously?!? We now have a cashiers check for the exact amount of this car and no desire to work with these people. read more

THEY ARE THIEVES, THEY STOLE THOUSANDS OF MY MONEY AFTER I SPENT GOOD MONEY WITH THEM!! i bought a car from these guys in 2020. my car was totaled out june 2023. my warranty had money left on it. i have called emailed a numerous of time. the general manager john has been ignoring me for months.. i just want my money owed to me .. do not shop wit them.. they will keep your money.. im probably going to have to take legal action to get my money.. jenny doesnt do her job in fiancé.. john tells his employees to tell me hes out of town when i call .. i purchased a audi a8 that i loved.. now i just money to buy another car and my left over warranty money would help read more

My car is was broken down I decided to give this lot a try. I let Terrill know I need a reliable car. On my way home to a 3.5 hour drive I nearly crashed the tires were so bald arhat you can see the thread. I got all these great warranties and non can fix the oil leaks that are going on in my car I keep calling the finance manager jack who helped with paperwork and he still doesn't answer. Terrill said to email him the tires to see what he can do and assured me he is responsive as well with emails I have heard nothing from him since. Or jack they put me on voicemail. You would you think you would be able to at least reimburse me. At least !!! They will be nice at first but then ignore you. If you want to hear sweet nothings go here they can definitely sway you into a bad buy!!! I have to fix the oil leaks the windshield washer pump so many things. They are as bad as the street they are on! read more

First National Autos - My tires - Car Dealers Near Me - Seattle, Washington

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I just picked up my new car today and all I can say is that the service at this place is OUTSTANDING! Leo R. went above and beyond to make sure I got the car I wanted at the price I wanted. Friendly laid back atmosphere. I highly recommend that you check them out. Mike B. read more

I was tossed around from one salesman to the next finally found a Vehicle and it was sold before I could complete paperwork after a scheduled appointment. Carlos the laziest stoped wanting to help me, he then passed me to the Rudest of the bunch Gokul.... This has been the worst bunch of people I've ever worked with in my life! Gokul actually hung up on me lol! No sale no convo is there motto!! DONT GIVE this company the time of day! I asked to speak to a mgr, was put on hold and who ever answered the phone I will assume Gokul then acted as if he were a lady disguising his voice... bunch of jerks and men acting like kids here! Run the opposite way faasssstttttt read more

Very shady business practices, rose the price of the car and then lied - telling me it had sold. read more

First National Autos - Car Dealers Near Me - Seattle, Washington

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Just bought a great car (VW Jetta 2013) from Gokul. He was super helpful and went out of his way to make the deal happen--worked with me on pricing and financing. Everything was timely, and I absolutely love the car. I did a fair amount of research and am confident I got a pretty good deal. I definitely recommend First National, and I definitely recommend going to Gokul. read more

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BUYERS BEWARE!!!!!!!! First I would like to say Megan was very nice and helpful after I got passed to GoKUL it was the worst experience ever! He was so rude and unprofessional he accused me of having a fake pay stub when I didn't it was verified by my job he wouldn't even call to check and proceeded to tell me if I gave him 3000 dollars under the table he would get me financed so I left and he screamed across the show room floor I had fake paystubs which in fact was a lie I went to first national in Tacoma that same day and was approved!!! And drove off in my new 2020 car! He needs to be fired honestly read more

This will not be a long negative review, just a summary. I purchased a vehicle from First National Fleet and Lease in July of 2023. I asked if all the security recalls had been completed with the constant thefts of these models. I was told yes, which was not the case. I made an appointment to get that done. The vehicle ended up being stolen and was recovered. It was in the shop for 2 months and a week for damage repairs. Upon getting the vehicle from the shop, the dealer called and wanted to buy the vehicle back because they did not have the title signed over to them (I don't know why you'd sell a vehicle that has not been cleared). I only found this out by calling multiple times to check on the status of my registration, which took 2 weeks for someone to call me back. They had the opportunity to remedy this issue. I have called, stopped by the location (which has changed names or ownership), I was given an email to the branch north of my city (I have yet to hear from him, it's been over a week). I hope my incident was just an isolated one and no-one else has to experience this. read more

I scheduled a test drive and a pre-purchase check at a mechanic. I checked with the dealer beforehand if there were any mechanical problems with the car, as the dealership is a three hour drive from my house. I was assured the car was in good shape, with no known mechanical problems. When I got to the dealer, I noticed the low tire light was on, as well as the check engine light. The dealer asked me to drive it to the mechanic and call him from there, as the problem was likely minor. The mechanic advised me the car had salt water flood damage and advised me not to buy. On the way back to the dealer, the open hood light came on, even though I had had the mechanic close it twice as the hood didn't seem to close quite right Then the hot engine compartment light came on, and a warning bell started ringing advising to pull over to avoid an accident. It all seemed very unsafe and very unnecessary. The car was transported from the Seattle location to the Lakewood location, I had text communication with the Seattle office and a phone call with the Lakewood manager-if I had been told the night before by either office when I called and asked if there were any problems with the vehicle, this whole fiasco could have been avoided. read more

I found a car I wanted to test drive on their site. I used their contact form to reach out to them and to their credit, Katim responded right away. I asked if I could come in the next day for a test drive, Katim confirmed and we agreed on a time. I sent a follow up question asking about if a service had been done, the responding email just said "service is being done", which I took to mean they were planning on doing it. Fast forward to the next day, I show up right on time, ask for Katim and he proceeds to tell me that the car is not available for a test drive. It is being serviced as the email said. As I explained to Katim, there was no mention that the car would not be available. Katim then proceeded to tell me someone else was using his email.... So, start blaming it on other people rather than just apologize and admit you messed up? I left as I knew after that I would never buy a car from them. Also, I found the exact car I was looking at had been listed at their Lakewood lot for $912 less then marked as sold and relisted at their North Seattle location for the higher price. See photos showing exact VIN & mileage. read more

First National Autos - Car relisted on their Seattle lot at a higher price. - Car Dealers Near Me - Seattle, Washington

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Car deal from hell. I emailed about my trade in...an out-of-state registration/title situation to make sure there would be no problem. They assured me it was fine. "We do that all the time," they said. But when I drove up from Portland (200 miles), they refused my car as a trade in. Then when I test drove the car I had come to see, the stereo/back-up camera didn't work, and they refused to pay for the whole repair. This outfit follows no ethics. Buyer beware. I had done my homework reading reviews of the car that I was interested in, but I hadn't considered that I should do a review on the dealership. I documented the fiasco--2 double-spaced pages. What a fiasco. I can't say enough, buyer beware. read more

Went to look at a car here and discovered that the car was full of cigarette burns scratches mold and old Q-tips... Beware

GOKUL got me approved so fast that i thought it wasn't real now I'm going to pick out my new car so im thankful for everything first national auto has helped me with! Im going to have to say that im beyond satisfied at this time so please dont listen to the ugly bad reviews smh this is the place u should contact if u need a vehicle read more

Great customer service. The purchase process was quick and easy. I was able to find the Jeep I had been looking for. I am pleased. read more

This guy perpetuates the cliche of a used car salesman. Came in to see a car advertised and was told it wasn't there but there are other cars he could show me. He later says, "the cars you see on line are just so draw people to the store". Seriously? So you're admitting to practicing dirty tactics. "you should take a couple of hours to test drive different cars on a lot before you buy". WHAT?? He gave me most of the lines a car salesman gives, just think of the cliches and he said it. I exhort you not to waste your time with this company. read more

First National Autos - baiting people in with this car and then tells them the don't have it but there are others to see. - Car Dealers Near Me - Seattle, Washington

got a car from them and 6 months later the transmission died. called them and they said they would "help me". 4 hours later of waiting led up 2nd rate salesman trying to sell me a more expensive car (his tactics are super transparent). when I left the owner or manager Mr. Young took my info and said they would get back to me. he never called or emailed me ever again. stereotypical used car people, will tell you what you want to hear and then never follow through on any of it. I will celebrate with friends and family when this place permanently closes it's cheap doors. read more

If I could give a lower rating I would. My experience with this company has been a nightmare, like a bad sitcom. I had no idea that the stereotype of shady lying car dealers was this literal. I asked all the right questions and was assured that it was a sound choice that they stood behind as a company. On the drive home, the engine started smoking and had to be towed back to the dealership. The next day, I was sat down with a different agent, a man who told me that the car was a "bucket" and he never would have sold it to me. He suggested I simply let the car, the money I spent on it and the warranty go and buy a new car from them. I won't go into every detail of the multiple interactions over the years I have been dealing with this "bucket" and the employees. I will say that multiple employees were abusive: blatantly racist, sexist and generally rude, even Jon the manager was used the word "fuck" after making me wait for our appointment for hours In the lobby, and then ate a sandwich in front of me (SO unprofessional). They did try to fix my car, and had it at their shop for literally MONTHS. I got it back temporarily functional, but had to bring it back for repairs within the year, as the "check engine" light kept going off. After having such a horrible experience with the staff at First National Fleet and Lease, I took it to another place hoping for a better result. The mechanics at this place told me that my warranty was void, because the engine in the car had been replaced. This was done without my consent or knowledge!!!!!! I am left with First National Fleet and Lease as my only option for repair. When I called, the manager Jon suggested I go elsewhere because they were "busy". I can't sell a car that hasn't been paid off yet. I can't renew the tabs because it needs to pass emissions. I can't safely drive it further than a block, so it is sitting on the street getting parking tickets for expired tabs. This review was up on google and it has now disappeared. Interesting read more

This is a follow up to the review I posted earlier regarding my Accent and the bad brakes etc.... After I posted the review. ... the manager contacted me to see if they could make things right by me and to take down my poor review. My brother took all the paperwork about including receipts for the brake job and belts ... etc. to them on Christmas Eve. They asked why we didn't use their service center. I explained that two times their service center had said the brakes were good when indeed they were not. They took the paperwork... said they would call when the check was ready to reimburse me for the brake job... no call, no check..... This is now towards the end of January and they have promised check 4 times now..... PLEASE PEOPLE SAVE YOUR MONEY.... GO ELSEWHERE !!!! Maria read more

Visited on a Sunday a couple weeks ago. Nader who helped me was friendly, engaging, and patient, allowing me to thoroughly inspect and test drive several vehicles that day. I was initially looking for a car with a manual, and despite lack of familiarity. While he didn't have a lot of experience with manuals, fortunately I did and was able to inform that one Hyundai I tested drove had a failing clutch that would need to be replaced within a month or two. Out of the 3 I checked out, one made my shortlist for purchase. Because you are dealing with used cars, it pays to have a fair amount of research under your belt before you visit, and know what to look for in terms of basic checks on major mechanical systems, vehicle wear, performance expectations, and body damage. While this should be common knowledge, it is not. Ultimately, the vehicle I purchased was from a different location, but that was due to the type of vehicle, newer year, and that it came with a warranty. But overall, my experience was positive and I would certainly consider this dealership in the future. read more

I was in a jam and they were able to get me into a vehicle with poor credit. Little did I know, how horrible my experience was going to be. I got pulled over by police for passenger side headlights not working. I called them and told me to get the headlights repaired and bring them my receipt. Get my headlights fixed for $415, (there was no wiring harness to connect electrical to lights) and took them receipt of my repairs. They tell me they have to get reimbursement from Seattle dealership. Call a week later to check on my reimbursement and they haven't even turned my receipt in yet. I would've taken it to Seattle myself. They have put me in a financial bind and I will not recommend or use them again. Very frustrated and unhappy customer! read more

Went about an hour before close and everyone was extremely helpful. Goukul and heather stayed late to make sure I was taken care of and got me in exactly the car I wanted. read more

First National Autos - Car Dealers Near Me - Seattle, Washington