Do not. I repeat do not use this place. I had an appointment. Then they called to make a different…read moreappointment. I said are u sure? They said yes. When I got there they said I didn't know what I was talking about, and would have to wait a half an hour. This is b4 I would have to sit for 20 minutes in an mri when my sedative already wore off. THEY WERE OBNOXIOUS ABOUT IT.THIS IS THE 2ND TIME THIS HAPPENED. Save urself some suffering and GO SOMEWHERE ELSE!!!!

This was my first time using this MRI facility, and just want to give my review…read more First, I was greeted by Wanda, at the main desk and she was friendly, courteous, and efficent. She assisted me with the required paperwork and I was then given my needed MRI by the technician who was also friendly and accommodating. I would recommend this facility very highly.

If I could give minus zero stars I would, I spent crazy amounts of time getting there (which isn't…read morereally their fault) and I get there early and they tell me my appointment was canceled and they called me ( which they absolutely did not) I explained that they did not and they argued that they did instead of just apologizing. I'm almost certain it was due to antisemitism. they assumed I was Jewish and that they would make me run around like a chicken without a head. they offered no remedu and I heard them mimicking the Hebrew language as I left. it's really sad that such hate exists today. I'm very ill and they probably want to see me die.

What happened? My first visit in 2019 was one of the best medical facilities I'd been too in the…read morecity. Everything about my experience was 100%. It's now 2024 and I've only returned yearly for my annual exams/blood work/refills. Dr. Joudeh used to be awesome. He was attentive, caring, and listened. This last appointment was rather shocking. Not only did he have absolutely no memory of who I was - could have at least read my chart to see why I was there - but he questioned me about a medication I've been on for YEARS and that I should consider getting off of and, catch this, SMOKE Ayahuasca instead! Not just smoke, but do so on the ROOFTOP OF THE OFFICE AFTER HOURS with HIM and a 'small group of others' who meet up weekly. Are you serious? While I didn't feel Dr. Joudeh was coming onto me in a sexual way, what medical professional offers this as an option to any patient at a routine physical exam? Listen, I'm not an expert, but I sure as heck know that smoking 'Ayahuasca' isn't possible and that lacing something with synthetic DMT probably isn't a solid alternative. Also, the staff has really gone downhill. No one calls anymore to refill my script, give blood work details or test results. Every time my script is refilled it's always the wrong medicine - EVERY TIME. I have to call and change it. They charge my insurance for services I've never had. I have notified my insurance company as it feels like fraud. Testing my blood for HIV and STDs yearly is also something I ASKED them them NOT to do, but of course, every time, they do it. They told me its required by NYS - its not. Technically, I am supposed to sign off and STD and HIV testing as these are additional, elective services that are NOT required during a routine physical exam. Also, I have a gyno that handles any sex-life issues, tests, and questions. My personal information isn't just YOURS TO TAKE because I'm having my blood drawn. I'm still IN CHARGE of what tests I want performed, or so I thought. I was basically lied to. Second, things are not nearly as clean as they used be. I was nervous about having my blood drawn. There were three other nurses in the tiny room at the same time, all chatting and busy, while one just kinda took out a needle and wanted to get started. No masks, no gloves (which was the worst offense). I literally had to ask the nurse to 'please focus' as I want to make sure you have your shit together before you start putting needles in my arm. My uncle passed away from staff infection he obtained during a routine blood test - I was nervous. Nothing about this office is worth returning too. They used to be the BEST. Sad. Unfortunately, their focus on elective treatments for bad skin and fatty problem areas seems to be the grease for the wheels, greed and psychotropic experiences are the engine. #anotheronebitsthedust

I've been going to their Lexington Ave. location for close to 3 months already…read more While Dr. Iannicello is pretty good, his staff isn't and patients end up paying for this while we're in PAIN. Their insurance/billing department isn't the best. Some procedures require approval from your insurance which is understandable. The problem is that they'll tell you they'll call you once insurance approves so we can proceed and they never call you back. You would give them enough time to then call them and either things have already been approved or, they have not started the process. The receptionist lady is passive aggressive when asked certain questions regarding this. I get it, she's probably tired of this but also, it's not the patient's fault either. We're here in PAIN and it seems like they let work sit and wait for the patient to call so they could move on it. Everywhere else I go, they'll contact my insurance for approval and turnaround is usually about 2 days max but here, about a week, two weeks and ever longer. At one of my visits the lady receptionist didn't check me in till 45 minutes after my arrival and good thing the doctor noticed and was on it. Yesterday morning I called them because again, waiting for insurance to approve pain injections. The receptionist was passive aggressive and sighing as if this was my fault and said she'll speak to the doctor about it and hung up on me after. I had told her I would like to get this done by this week since I will have another insurance and that probably won't kick in till a couple of weeks or who knows how long and here I am IN PAIN because the meds given to me or PT hasn't been making any improvements with my issue. I also remember several times patients calling them saying they never received a callback from them regarding anything the office had to reach out to them. Receptionist would claim they did call but it's interesting the pattern of several people saying the same thing which makes me believe the patients and plus, here I am finding myself being on top of them as if I work there. I have not received any calls from the office and at this point I don't even feel like calling them and dealing with the receptionist while am in PAIN so decided to write this review so others could be aware of things that may happen when visiting this place. UPDATE: 2 days after leaving my review. I have not received a call from anyone at this office. I decided to call my insurance and they told me they just received the request from them today and they approved it right away for me to get my injection shots for my PAIN. I called their office and told them I have not heard back from them and the receptionist placed me on hold and came back asking me what time tomorrow I would like to go it. My theory was right all along about this place. The leave the patient's information just laying on their desk and do nothing about it unless you call in and they'll blame insurance or anyone else to cover up their actions. Thankfully because I was on top of them, I'll be able to get my shots before my current insurance ends. To say the least, this shows lack of consideration and is also HORRIBLE on their part given the circumstances patient's are enduring and the trust they give them.

I don't even know where to start, as I have NEVER in my entire life been treated this way by a…read morehealthcare professional. My experience at this facility was gut wrenching to say the least. It literally had me in tears by the time I gotten to my car. I'm writing this review with the hopes It can be a step toward making sure others don't experience the same treatment, and even prompt this facility to reassess their practices. I arrived on 10/28 at 2:42 PM for my 2:45 PM appointment to see Dr. Mann for the progressively worsening pain in my neck/ back / shoulder/ elbow & both hands . I promptly filling out the required paperwork and returning it to the receptionist, I was asked to wait. After waiting for approximately 15 min, I approached the receptionist to ask if Dr. Mann was running on time. I was assured that he was and was told to continue waiting. Ten min later, I inquired again and received the same response. At 3:17 PM, I was finally brought to an exam room, where an assistant took my blood pressure, which was noticeably high. I asked how high, she said 167 over (and I didn't hear the rest).I waited an additional 10 min. in the exam room before I returned to the receptionist area to inquire about the delay. One receptionist was kind enough to check on the doctor and informed me that he was on his way. I was taken to a different Room by the lovely male assistant. I'm guessing Dr. Mann finally received my paperwork as he had questions which he asked the male assistant to ask me. The assistant walked back and forth 2 times to deliver my responses to him. I had to ask, why did he not just come into the room and ask me these questions in person. When Dr. Mann did enter the room, there was NO apology or acknowledgment of the long wait. Instead, his demeanor was brusque and unwelcoming, which made me feel as if my time and health concerns were inconsequential. Rather than addressing my questions directly, he seemed annoyed, and when I mentioned the delay, he dismissed my concern by saying, "No one goes to a doctor and be seen at the exact appointment time." He further went on to insisted he was not late as I was taken into the exam room and seen By who! the assistant who ONYL took my blood pressure while texting on her phone. Additionally, despite my elevated blood pressure, he neither acknowledged it nor offered further guidance, which left me feeling as though my health was not being taken seriously. How could you allow a patient to leave with elevated blood pressure levels. He then said there are other patients he was seeing. Fine, not an issue. I was just asking to be communicated with. I told him he had poor bedside manners and it went even more left. He even told me I'm not making the situation any better. I asked how long will this visit take as he was 45 min late. He then insisted again he was NOT late and with an attitude stated "as long as I wanted it to" Pardon, how do you tell a patient that. This interaction ended after two minutes. He stormed out the exam room left me behind & headed directly to the front desk and stated abruptly "she can leave". As a health care professional we take an oath to do no harm. Waiting for so long without updates, feeling dismissed, and dealing with a lack of empathy can make a difficult situation so much harder. Healthcare providers should show compassion, professionalism, and respect and no one should have to leave an appointment feeling worse than when they arrived. For me it was the lack of communication and empathy from that initial receptionist and doctor. I think it's perfectly reasonable to expect both timely care and basic courtesy, and neither of these should be compromised, especially in a healthcare setting. I think we all deserve a healthcare provider who prioritizes not only our physical health but also treats you with the respect and compassion every patient deserves. I am very concerned that this experience reflects a lack of regard for patients' time and well-being. I came in with my pain at a 7 and left there with it on 10.... In

I've never been to a level up urgent care facility so since I needed to take the Covid test for…read morework I figured let me try them out. I was first on line.... They open at 8am. A woman came in but the rest of the staff got here around 8:15am - 8:20am. This would have not be such a bad thing if people didn't start coming in already and there was no one to help the clients (at least 8 people was here by the time they opened). I was able to fill out my information in the kiosk. I'm not a fan of it allowing you to set an appointment because if you schedule it for 9:30am and it's 8am it will say I You're too early for the appointment. Although I'm a walk in patient not sure why I must need an appointment. It is now 8:27am and I'm sitting in the room waiting on someone to test me for the rapid Covid test. Okay it's not 8:33am and the test was taken (no vitals) I was told to wait in the room and they would give me the test results right away which is pretty cool . This location is new and very clean, staff seems pretty nice. I got my results and letter by 8:45 so hopefully I can make it to work for 9:30am. I gave them a 5 star because of the quickness once I got processed in but they get a 4.5 for the pre processing and lack of staff when they opened at 8am. I will definitely be back again but it seems to be best to come in early in the AM.

I will say that the wait was long (about an hour and a half) even though it didn't seem too busy…read more However, the staff was generally nice and the PA that helped me (Tiphanie) was absolutely awesome. I definitely recommend this location!