I don't even know where to start, as I have NEVER in my entire life been treated this way by a healthcare professional. My experience at this facility was gut wrenching to say the least. It literally had me in tears by the time I gotten to my car. I'm writing this review with the hopes It can be a step toward making sure others don't experience the same treatment, and even prompt this facility to reassess their practices.
I arrived on 10/28 at 2:42 PM for my 2:45 PM appointment to see Dr. Mann for the progressively worsening pain in my neck/ back / shoulder/ elbow & both hands . I promptly filling out the required paperwork and returning it to the receptionist, I was asked to wait. After waiting for approximately 15 min, I approached the receptionist to ask if Dr. Mann was running on time. I was assured that he was and was told to continue waiting. Ten min later, I inquired again and received the same response. At 3:17 PM, I was finally brought to an exam room, where an assistant took my blood pressure, which was noticeably high. I asked how high, she said 167 over (and I didn't hear the rest).I waited an additional 10 min. in the exam room before I returned to the receptionist area to inquire about the delay. One receptionist was kind enough to check on the doctor and informed me that he was on his way. I was taken to a different Room by the lovely male assistant. I'm guessing Dr. Mann finally received my paperwork as he had questions which he asked the male assistant to ask me. The assistant walked back and forth 2 times to deliver my responses to him. I had to ask, why did he not just come into the room and ask me these questions in person. When Dr. Mann did enter the room, there was NO apology or acknowledgment of the long wait. Instead, his demeanor was brusque and unwelcoming, which made me feel as if my time and health concerns were inconsequential. Rather than addressing my questions directly, he seemed annoyed, and when I mentioned the delay, he dismissed my concern by saying, "No one goes to a doctor and be seen at the exact appointment time." He further went on to insisted he was not late as I was taken into the exam room and seen By who! the assistant who ONYL took my blood pressure while texting on her phone. Additionally, despite my elevated blood pressure, he neither acknowledged it nor offered further guidance, which left me feeling as though my health was not being taken seriously. How could you allow a patient to leave with elevated blood pressure levels. He then said there are other patients he was seeing. Fine, not an issue. I was just asking to be communicated with. I told him he had poor bedside manners and it went even more left. He even told me I'm not making the situation any better. I asked how long will this visit take as he was 45 min late. He then insisted again he was NOT late and with an attitude stated "as long as I wanted it to" Pardon, how do you tell a patient that. This interaction ended after two minutes. He stormed out the exam room left me behind & headed directly to the front desk and stated abruptly "she can leave". As a health care professional we take an oath to do no harm. Waiting for so long without updates, feeling dismissed, and dealing with a lack of empathy can make a difficult situation so much harder. Healthcare providers should show compassion, professionalism, and respect and no one should have to leave an appointment feeling worse than when they arrived. For me it was the lack of communication and empathy from that initial receptionist and doctor. I think it's perfectly reasonable to expect both timely care and basic courtesy, and neither of these should be compromised, especially in a healthcare setting. I think we all deserve a healthcare provider who prioritizes not only our physical health but also treats you with the respect and compassion every patient deserves. I am very concerned that this experience reflects a lack of regard for patients' time and well-being. I came in with my pain at a 7 and left there with it on 10.... In read more
