Patient Care - employing kindness
I highly recommend Millennium Physical Therapy for the healthy recovery of your physical ailments. I also like to thank Ashley, Jessica, Victoria, Dhana, Carlos, Valeria, Dr. Teddy and Latika for making my recovery a positive and beautiful experience in my life. Thank you.
Now I will share my process for selecting this Physical Therapy Clinic. Starting with:
Proximity to our home,
Ease of access and
Physical Therapist to Patient ratio (PTP-r).
The Bay Ridge, Brooklyn, Millennium Physical Therapy (MPT) location (8616 3rd Ave, Brooklyn, NY 11209) is less than 1 mile from our home. It also has close to it three bus routes and R train lines (B16, B32 and B63). The first two bus stops are at the corner of 3rd Avenue and 86th Street and the R train is one block away at 4th Avenue and 86th Street. The B63 stops at 5th Avenue and 86th Street (two blocks away from the location). Lastly but not the least patient to therapist ratio is 1 on 1 and supporting physical therapy technicians provide excellent shadowing and correction for each assigned exercise phase. Among other consideration I had were customer service, cleanliness, and professionalism. These are interchangeable with anyone of them taking priority.
The MPT staff is very attentive and detailed oriented, providing a thorough assessment of your condition and creating expectations from your first visit. They are friendly and always kind in their approach. Each phase has follow-ups with an emphasis to a healthy progression in your physical performance. They provide feedback and encouragement, diversity in the exercise program with enthusiasm and always optimistic. Also, request copies of the exercises to follow at your convenience. The Personnel is multi-cultural and multi-lingual; speaking Greek, Spanish, and Italian at least to my knowledge but there may be more. Their operations allow flexibility in your schedules and assignments are all geared toward improving your physical health. The Operation is clean, sanitary and conducive to be an enjoyable experience. It has a wheelchair accessible ramp. There is privacy and professionalism are always paramount. Their communication is excellent. They inform you immediately of your insurance acceptance. The only delays I experienced were on my insurance company replying to MPT in the requests made on my behave and or the doctor's prescription for extended therapy, but once approved and received I was good to go!
My Experience with MPT started in the summer of 2019 when I underwent bi-lateral knee replacements at HSS NY (an outstanding outfit worth mentioning.) After my surgery and return home I spent nearly 7 months in PT sessions of either one to three times per week and as such I can a-test to my extensive experience with MPT. Jessica was the first I met on the phone and she responded to my request and then Latika followed by setting up my appointment and conducting my initial assessment. She was clear, thorough and direct as to what were the expectations and the process of recovery and that my participation and cooperation, post visit(s), were just a critical and necessary in the healing process. Once Latika made her assessment she proceeded with physical therapy and assigned my exercises varying them as necessary. The exercises are monitored by PTs and the aides show and assist you thereafter. Victoria (aide) was one of the first, but there was also Dhana; both are patient and wonderful and were vigilant in my exercise deployment and successive assigned exercise(s). Latika, Valeria, Carlos and Teddy all provided care and physical therapy. They are all excellent health care providers; experienced, and patient professionals. Every single one of my experiences (over 30 visits) was a learning event in a relaxed safe environment. Needless to say, but I will, I highly recommend Millennium Physical Therapy for the healthy recovery of your physical ailments.
Now I'd like to thank. Ashley, (Front desk - for charging my iPhone), Jessica (following up), Victoria & Dhana for (staying on top of my exercises) Carlos (hay Carlos LOL), Valeria (providing a sound track to health), Teddy for leading a great team, And of course Latika for having my back and having my recovery be positive and a beautiful experience in my life. Thank you ALL.
Sincerely,
Gustavo read more
