For starters change the Branch Manager. Being a previous WF employee I have a good idea of who can…read moreauthorize what. This guy was being a cry baby to waive $10 fee and brought up the topic of closing accounts. Terrible service and very unprofessional for a Branch Manager. No wonder this location is not doing well the Area DM needs to change things up here. I had a TELLER at another location waive cashiers check fees and this pathetic BM couldn't. SMH

Horrible service! Simply went to drive up to cash my own check, with plenty of funds to cover it,…read moreand sat there for at least 15 minutes! Unbelievable! A woman popped her head out to say they were helping someone in the lobby and to be patient! It was so long I thought the bank was being robbed! Obviously the employees need more training! Definitely considering going to PNC!

This is literally the only bank in the area that I trust, because it's the only one that doesn't…read moreplay games with money that isn't theirs. Wonderful people. Beautiful facilities.

Another fun surprise: FH charges a fee to electronically transfer funds between your banks, and…read more(another beauty!) you only find out AFTER THE FACT! Unforgivable nickel-and-diming.

I've been a customer for them for over 15 years. But they're an awesome Bank and they treat people…read moreright. They are of decent size and you won't find that kind of customer service with any one of their size or bigger. I briefly had an account with Chase Bank and you didn't get it. You could feel that to them you were just a number.

I have been using First Hope Bank for over 20 years. I wish I could give them a 10 star rating, but…read moreit only goes to five. They are amazingly good at taking care of all my needs such as researching transactions helping me set up business and personal account accounts. I get a call if there is something going on in my account like a suspicious transaction or if I'm getting low on funds. I can't imagine why anyone has given less than five stars to this wonderful wonderful institution. Everybody I work with has been extremely helpful. I would never give up my First Hope Bank relationship.

With 6 branches, you would think there would be at least one person working on a Saturday who could…read more"authorize" transactions that are beyond simple deposits & withdrawals. Not everyone is able to do banking on weekdays. Their customer service is appalling. Worse, they don't seem to care that it's appalling. It's one of the reasons I'm closing all of my relative's accounts there & moving them to another bank.

The staff at first hope bank is top notch. I deal with Deena Smith mostly who is always on top of…read morethings and makes sure I'm well taken care of and understand all the banking terms. The staff at First Hope is an example of a small community bank with a focus on CUSTOMER SERVICE which all the big banks forgot about on their journey to maximize profits. I highly recommend First Hope for all your banking needs both personal and business. First Hope has been able to assist me throughout the years with personal banking, home mortgage, business refinance, business line of credit and even PPP loans for my business throughout the pandemic.

From the owner: First Hope Bank is a family operated community bank with products ranging from deposit accounts to…read moreloans to investment and insurance products offered by either our Trust Department or Raymond James Financial Services, Inc.

These people realize that the customer counts and that the money that's in their Bank belongs to…read morethe customer they don't cut up the customer as in the previous Bank NBT. Dime Bank is the bank if you want respect you go to them

Thank you for supporting makingmusicmatterforkids.org it has been greatly appreciated we look…read moreforward to doing business with you. Best Regards. President of Making Music Matter For Kids Inc. Lance Miley

So thankful for this wonderful bank and the bank manager Eric. So nice to walk in and have such…read moregreat customer service! Highly recommend!

Have to say that the manger at this bank is horrible stay away from here because she was no help at…read moreall. Didn't want to do anything told me lies about what the bank can do and couldn't do. I got my complete satisfaction going to a bank near my house that didn't give me the problems she did. This is on two separate occasions that she gave me a hard time also. I'm just a customer trying to live everyday life just like everyone else. I should be treated equally and fairly.

Firstly, greetings, for those who may be interested, I went to the Wayne Bank in Marshall Creek and…read moreI liked how the attention was and how fast the procedure was. I was for a loan and the attention and professionalism of Mrs. Lizbeth Lamont was impeccable, it makes you feel safe. And that's what you look for when it comes to your finances. Thank you Lisbeth Lamont. Primero un saludo, para quien le pueda interesar, fui al Banco Wayne en Marshall Creek y me gustó como fue la atención y lo rápido que fue el trámite. Estuve por un préstamo y la atención y profesionalismo de la señora Lizbeth Lamont fue impecable, te hace sentir seguro. Y eso es lo que buscas cuando se trata de tus finanzas. Gracias Lisbeth Lamont. 首先，向那些可能感兴趣的人问好，我去了马歇尔溪的韦恩银行，我喜欢它的关注程度和手术速度。我是为了贷款，Lizbeth Lamont 女士的关注和专业精神无可挑剔，这让你感到安全。这就是您在财务方面所寻求的。谢谢你莉丝贝丝·拉蒙特